Business Profile

Online Dating Services

People Media, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for People Media, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

147 total complaints in the last 3 years.
54 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/20/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Retaliation and slander accused me of having ******* photos and see through tops or being **** . This isnt true then they have a ton of. Gang members and thugs on their dating site as well but banned me from wearing a tank top and shorts and another tank top that tied around my neck Im not a street ****** or prostitute and the her photo I had a sweater on . It says if your not in a photo by yourself make your profile picture fully clothed I was in a swim top and shorts by myself .
Business Response
Date: 02/20/2025
People Media, Inc.
PO Box 25458
****************
February 20, 2025
VIA ONLINE RESPONSE
Re: BBB Complaint *******, ***** #********

Good Morning,
We understand this situation can be frustrating. BlackPeopleMeet may periodically determine that a piece of profile content is not eligible to be published on a profile. The BlackPeopleMeet Terms of Use explain "You may not upload any Prohibited Content, and your content must further comply with the Community Guidelines." The Terms also explain "You understand and agree that we may monitor or review Your Content, and we have the right to remove, delete, edit, limit, or block or prevent access to any of Your Content at any time at our sole discretion. Furthermore, you understand and agree that we have no obligation to display or review Your Content."
Regarding concern for the behavior of other members of the service, BlackPeopleMeet takes these matters very seriously. If a member believes another user's conduct violates the ***************************** Terms of Use or Community Guidelines, we ask that full details of this report be sent directly to our ************* team at ************************************************************************************************************************************** or by using the report button within the service.
Thank you for your understanding.
************************************************************************************
****************************************************************************
******************************************************************************

Sincerely,

People Media
Initial Complaint
Date:02/07/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up on this dating app called Our Time . Totally disappointed. I did they're questionnaire about my preferences and it's not anything I requested. Example I wanted this potential dare to be within 100 miles from me and I'm getting profiles from men in different states. I'm getting profiles of men way older than I stated. Different race and gender was also offered. Most of the profiles had blank faces for the picture of themselves. I signed up for a six month subscription with four payments of $29.16 that ends in August. I would like a refund and a stop on payments made to them through August. I will Unsubscribe them myself
Business Response
Date: 02/08/2025
People Media, Inc.
PO Box 25458
****************
February 8, 2025
VIA ONLINE RESPONSE
Re: BBB Complaint ***, Theresa #********

Good Morning,

We are sorry to hear ******* did not enjoy their experience with OurTime.
Although the OurTime Terms of Use explain that "Generally, all purchases are final and nonrefundable, and there are no refunds or credits for partially used periods," we strive to provide current and former users with a positive experience and have issued a one-time courtesy refund for this purchase and have cancelled the subscription. Funds will be returned to the original method of payment and may take 5-10 business days to be received.
***********************************************
*************************************************
Sincerely,

People Media
Customer Answer
Date: 02/08/2025
They have refunded my money that should be in my account within 72 hours and will not be taking any monthly money dues. They have ended my subscription with them. Thank you for your quick response and resolving this matter for me.
Initial Complaint
Date:01/27/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I joined Our Time dating service for 6 months. I went to cancel it prior to the end of the subscription. I was sent this email after agreeing to pay $54.42, as per the agreement. But when I went to pay, there was no option for that price. I have attached the email showing the offer that I accepted. Also the latest email that came today, saying since the offer was an email, i must click the link. There was NO link in that email. See attatched Isnt this a bait and switch ?
Business Response
Date: 01/27/2025
People Media, Inc.
PO Box 25458
****************
January 27, 2025
VIA ONLINE RESPONSE
Re: BBB Complaint *********, *** #********

Good Morning,
Our records show that ********************* received an inquiry pertaining to this issue and explained that promotional links represent unique offers that cannot be replicated and must be redeemed using the original promotional link.
Please be advised that the options shown are images taken from confirmation pages after the promotional link was opened, and not the where the link itself was originally provided. We recommend checking the inbox of the e-mail associated with the OurTime account for the original promotional offer.
We have reviewed this account's purchase and have confirmed that an attempt was made to charge the payment method on file for $54.42, but the payment was not able to be authorized. We are unable to provide further insights into why this might be, and we recommend contacting the payment method provider for information on why this charge may have been rejected.

**************************************
****************************************

Sincerely,

People Media

Customer Answer
Date: 01/28/2025
I am rejecting this response because:
I have ask Our Time what credit card we as declined.
They would not return the answer. I cannot get into my account to see what card was used.
Business Response
Date: 01/28/2025
People Media, Inc.
PO Box 25458
****************
January 28, 2025
VIA ONLINE RESPONSE
Re: BBB Complaint *********, *** #********

Good ************************************* may be contacted at **************************************************************************************** for login and troubleshooting assistance.

Regarding the payment method associated with this account, please be advised that representatives are unable to view or provide details of this information which is encrypted for privacy and security. However, we can confirm the method of payment for this failed payment was a **** card.
If login issues persist, ************* may be contacted for password reset assistance.

**************************************
****************************************

Sincerely,

People Media

Customer Answer
Date: 01/29/2025
I am rejecting this response because:
That seems weird that I never got a rejection from ***** saying your card did not go through.
So I thought I would use ***** again to buy a 6 month subscription at their price since it didnt accept Apple the first time ( according to their response)
it went through for the full price. ??
No bait and switch.?
Initial Complaint
Date:01/27/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I subscribed to Our Time Dating Site on January 19th 2025 after removing myself from ********* I connected with 3 people on Our Time and messaged back and fourth only to be notified by Our Time that they were fraudulent. The same issue from the other site(s). On January 25, 2025, After 1 week of this behavior I deactivated my account I don't want to remain on this and be accessible to scammers for 3 months as I originally intended, I would like a refund of ***** I paid for the service I am not using.
Customer Answer
Date: 01/29/2025
This is NOT a duplicate claim. The 1st claim was against ********* dating site. This claim is against Ourtime.com dating site (who happens to be owned by the same company). I subscribed and paid for 2 different sites. ********* handled my refund. I had the exact same issue with fradulent members on Ourtime.com and paid the ***** I ask to be reimbursed for. Please reconsider. Again I was on Ourtime Dating Site for 50+ Singles for 1 week and was contacted and connected with 3 fradulent accounts. I have deactivated after 1 week and request reimbursement for my 3 month subscription I did not use.

********
Business Response
Date: 02/03/2025
People Media, Inc.
PO Box 25458
****************
February 3, 2025
VIA ONLINE RESPONSE
Re: BBB Complaint ******, Rosalind #********

Good Morning,
Our records show that OurTime received a chargeback dispute from the payment method provider for this account indicating that a recent purchase was fraudulent. The account was closed and the payment method was blocked on OurTime to avoid further unauthorized charges.
Unfortunately, OurTime is unable to provide assistance with disputed charges, and we recommend contacting the payment method provider for additional questions or concerns regarding this process.
Thank you for your understanding.

***********************************************
******************************************************

Sincerely,

People Media
Customer Answer
Date: 02/04/2025
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:01/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There are no results from this site. The site uses fraudulent tactics once your subscription runs out with fake profiles of people you'd never have anything in common with claiming to send you a message or folks who live Alin a whole different country that you never received when you had a subscription that you can't see unless you pay. Once you pay you never receive messages not once but miraculously once you let your subscription run out and can no longer receive messages you receive all these emails about new messages. Very deceptive and needs to be looked into. They do not offer any place to communicate with an actual human. I am filing a complaint here and with the New York Dtate Attorney General.
Business Response
Date: 01/20/2025
People Media, Inc.
PO Box 25458
****************
January 20, 2025
VIA ONLINE RESPONSE
Re: BBB Complaint *****-********, yasheca #********

Good Morning,

We are sorry to hear Yasheca did not enjoy their experience with People Media's services.

Although People Media offers its members a variety of different features that may help them to connect with other members, we are unable to guarantee that members any number of matches, and do not represent otherwise.

If there are further questions pertaining to a specific service offered by People Media, we ask that this concern be updated with the details of which service this matter pertains to so that we may offer further assistance. Alternatively, our ************* team may be contacted using the forms available at *************************************************
Support tickets are reviewed in the order they are received, and a representative will reply directly to the ticket after it has been reviewed.

Sincerely,

People Media
Customer Answer
Date: 01/21/2025
I am rejecting this response because: the response from the business did not address my complaint. My complaint has nothing to do with meeting or matching. My complaint is the company using fraudulent practices of waiting until someone chooses not to resubscribe and then send emails to the subscriber stating they have messages that can only be seen if they resubscribe, such as was stated in my initial complaint. When you resubscribe the matches are from a different country The complaint is I never received out of the country matches as a subscriber but the company used fraudulent practices and fake accounts to have you resubscribe. That is my complaint. As a subscriber I had plenty of matches. I chose not to resubscribe because the quality of the members were not great quality. I had not received any matches or had I tried to match for a while before I chose to cancel the subscription. Miraculously, the day my subscription ends is the day I have messages that of course are not the free messages but those that you have to resubscribe to see and of course these accounts are fake profiles. This is my complaint.
Business Response
Date: 01/21/2025
People Media, Inc.
PO Box 25458
****************
January 21, 2025
VIA ONLINE RESPONSE
Re: BBB Complaint *****-********, yasheca #********

Good **************************************** services show matches to members based on the preferences indicated by that member, including the desired geographical range they choose to search within. For this reason, members may receive likes from other users that are outside of their own preferences, because their profile matches the preferences of the member that sent the Like.
We hope this clarification has proven helpful.
People Media uses a variety of tools to preemptively identify and remove fraudulent profiles from the service. Members who believe they have encountered a fraudulent profile are encouraged to report that profile so that the profile can be reviewed and appropriate action can be taken: *************************************************
Sincerely,

People Media
Customer Answer
Date: 01/21/2025
I am rejecting this response because: the responses from the business are general responses and have nothing to do with the actual complaint.
Initial Complaint
Date:12/23/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I logged in the Our time .com and created a profile. I by accident added my email one letter off. I immediately sent a message to customer service who twice kicked back my requests and told me I needed to appeal. I was then directed to a site called just answer where I was forced to give a credit card number to speak with a ***. **** the *** got on the call. They told I had To contact Out time and gave me the same customer service that already rejected me and sent me the just ask people. I have no access to my profile and no way to contact anyone on how to fix my email. Address from aj1966tc to the correct one of ******************* I had to pay to create the OurTime profile $100 plus and the just ask profile $51 an I have no access and no ***ly to multiple request that all say you will have an answer in 24 hours.
Business Response
Date: 12/24/2024
People Media, Inc.
PO Box 25458
****************
December 23, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint *****, Amy #********

Good Morning,
OurTime's appeal submission form may be found here: ****************************************************************************************
To correct any misunderstanding, communication relating to an OurTime appeal request will be sent directly to the e-mail address registered to the OurTime account in question. Be advised that ******* has no affiliation with "Just Answer." OurTime does not currently offer phone support. Please be aware that there are fake customer support numbers posted on various websites, none of which are affiliated with OurTime.
Members should only use **************************************************************************************** to contact OurTime Customer Care.
Sincerely,
People Media
Initial Complaint
Date:12/12/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They auto enroll me and charge my credit card. Have not used or logged into site after the last dispute on my credit card 6 months ago. Impossible to reach a human to dispute. Logging in their email is almost impossible. No records are kept that I cancelled long ago.
Business Response
Date: 12/13/2024
People Media, Inc.
PO Box 25458
****************
December 13, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint Vall, *************; #********

Good Morning,

The OurTime Terms of Use members agree to when joining the service explain "You will have the opportunity to purchase products and services from PeopleMedia. If you purchase a subscription, it will automatically renew - and you will be charged - until you cancel."
Members may cancel their subscription at any time by following the instructions at **************************************************************************************************************************; or by contacting ************* for further assistance ****************************************************************************************
In this case, no action was taken to cancel this subscription prior to the renewal date, and the subscription renewed in accordance with the Terms of Use.
Please be advised that our records show that the renewal charge December 12 has been disputed by the payment method provider indicating the charges may be fraudulent. The OurTime Terms of Use explain "If you initiate a chargeback or otherwise reverse a payment made with your **************** Account, Match may terminate your account immediately in its sole discretion, on the basis that you have determined that you do not want a Match subscription." This account has been closed and the payment method has been blocked on OurTime in an effort to prevent further unauthorized charges. For further questions or concerns regarding the chargeback dispute process, we recommend contacting the payment method provider.
Sincerely,

People Media
Initial Complaint
Date:12/09/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I created a profile for the OurTime Dating App on December 1st. I decided to pay for a subscription of $56.23 for 3 or 6 months I cannot remember. and I believe I owe another $56.23 for the next 2 months. I was able to use their site that evening for maybe 2 hours at the most. Then I tried to log in the next day and received a notification that they had to verify my phone number. So I typed in my phone number which I have had for several years. It is on my credit reports and on all my documents and all info i use. As a matter of fact I order a Christmas gift from ******* online the same day and ******* wanted to verify my phone number and di with no problem at all. I have sent Match or OurTime 25 requests and still 7 days later after paying for the subscription the issue of verifying my number is still unresolved. I am 62 and live on a fixed income, I only decided to join as my son really wants me to find someone to spen time with and enjoy life with. Also on Monday I was notified that I had been banned and I have no clue or understanding as to what I did wrong and they absolutely refuse to tell me what I did wrong. I was in no way disrespectful to anyone and after they reviewed what ever happened they approved my request for the ban and approved me to stay on the site. I have no clue what so ever I would have done wrong. I am not in no way that kind of person and never disrespectful to anyone ever. So they have been extremly difficult to work with and get issues fixed. I feel really hurt by their actions. Honestly I don't know that i want to stay on the website or if I should just request a refund and delete my profile. I feel so disrespected. I have had all sorts of health issues in 2023 with 4 strokes 3 heart attacks and open heart surgery. My son just wants to see me hasppy with someone as I have been single since 2009.
Business Response
Date: 12/09/2024
People Media, Inc.
PO Box 25458
****************
December 9, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint ******, ***** #********

Good Morning,
For troubleshooting assistance with features of the *************** such as phone verification, please contact the ************* team at *****************************************************
This will create a support ticket so that additional insights and suggestions may be offered.
Unfortunately, we are not able to offer troubleshooting support through this channel, but a ************* representative will reply directly to the support request to offer further assistance.

*****************************************************

Sincerely,

People Media
Customer Answer
Date: 12/09/2024
******* did send me an email. They did refund me the total amount. They did verify my phone number finally and now have offered me a new subscription. I will decided if I want to rejoin or just delete my entire account.
Customer Answer
Date: 12/09/2024
I have reviewed the business response and accept this resolution. OurTime did send me an email. They did refund me the total amount. They did verify my phone number finally and now have offered me a new subscription. I will decided if I want to rejoin or just delete my entire account.
Initial Complaint
Date:12/08/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Very shortly after signing up with *********, I emailed and requested my profile be removed and a refund issued. The algorithm did not present matches based on my choices as per advertised. The company continues to try and bill my credit card which is an absolute nuisance. I have emailed them multiple times requesting they cease but, they continue.
Business Response
Date: 12/09/2024
*************************
PO Box 25458
****************
December 9, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint ******* , Lynne #********
Good Morning,

We are sorry to hear ***** did not enjoy her experience with the Match service. Please be advised that our records show this account's subscription was purchased through Apple. We do not have access to ****** external billing system and we are unable to assist with cancellation or refund requests in this case. We recommend contacting Apple directly at the following link: ***********************************.
Thank you for your understanding.
**************************************
Sincerely,

Match Group
Customer Answer
Date: 12/09/2024
I mistakenly named ********* when I meant to name Ourtime as the offending business. They are owned by the same company.
Customer Answer
Date: 12/09/2024
I erred in naming ********* when in fact, the offending party was Ourtime. They are owned by the same company apparently.
I tried to submit a correction and obviously it was not successful.
Do I need to open a separate complaint?

Thank You, ***** Emerson
Initial Complaint
Date:12/06/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Nov 24, 2024, Nov 29, 2024, Dec 2, 2024, these are the dates I contacted the ourtime.com site (dating website) Today is 12-3-2024 and I haven't received a response to fix the issue. The issue is that the site won't let me log in, they took my money, and I haven't been able to use the site at all.I've tried to cancel the account and get my money back but that's impossible since I can't log in.
Business Response
Date: 12/06/2024
People Media, Inc.
PO Box 25458
****************
December 6, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint *****, ** #********

Good Morning,
Be advised that People Media replied to support ticket 10763085 11/28/2024 to request information necessary to authenticate and verify this inquiry. To date, ************* has not received data sufficient or accurate enough to verify the account. In order to offer further login assistance, we ask that the requested information be sent to ************* at *****************************************************
Sincerely,
People Media
Customer Answer
Date: 12/09/2024
The issue has been resolved thank you for your help
Customer Answer
Date: 12/09/2024
The issue has been resolved thank you for your help

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People Media, Inc. is NOT a BBB Accredited Business.