Complaints

This profile includes complaints for People Media, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  People Media, Inc.

  PO Box 12627 Dallas, TX 75225-0627

• 

  People Media, Inc

  1080 E Pecos Rd #18 PMB 417M Chandler, AZ 85225

• 

  BlackPeopleMeet.com

  Unknown Bristow, VA 20136

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several transactions this morning thru their website portal, charges having no business being made with my card to their company. They are actively engaged in scams and have been for over 8 years.They should be investigated for fraud and shut down immediately. Small amount of researchers reveals their true IP addresses and actual business names and those associated with it. We are currently involved in tracking and locating individuals involved in this ************ scam.Beware your bank details and do not trust this organization. There will be a federal response task force assigned to this company.Goodbye.

  Business Response

  Date: 06/26/2023

  People Media
  PO Box 25458
  ******, ** 75225
  June 26, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID
  
  Good Morning,
  
  Our records show no ******* accounts linked to the e-mail address and phone number provided. If this concern relates to another service, we ask that the name of the service be specified so this request can be directed accordingly.

  Additionally, please note that in order to search for financial transactions based only on the charge, we request that as much of the following information as possible be provided.

  Alternate username
  Alternate email address
  Phone number used to verify your account
  Your full name
  Your billing zip code
  The first six and last four digits of your credit card number
  The amount of your most recent charge

  
  Sincerely,
  
  People Media

• Initial Complaint

  Date:06/11/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had entered into a free trial membership which I cancelled and the business continued to take money from my account each month. Currently it totals $241.99. A full refund is requested.

  Business Response

  Date: 06/12/2023

  People Media
  PO Box 25458
  ******, ** 75225
  June 12, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID

  
  Good Morning,
  

  Our records show that there is no free trial attached to this account.  Rather, a monthly subscription was purchased on 12/10/22. This subscription was not cancelled, and continued to renew as explained in the ******* Terms and Conditions, which state "You will have the opportunity to purchase products and services from PeopleMedia. If you purchase a subscription, it will automatically renewand you will be chargeduntil you cancel." The ******* Terms and Conditions also explain that "purchases are final and nonrefundable, and there are no refunds or credits for partially used periods." Independent of this, we strive to provide current and former members with a positive experience. Therefore, we have issued a courtesy refund for the last five renewal charges of $35.85. Please note that we will be unable to offer additional refunds

  ****************************************************

  
  Sincerely,
  

  PeopleMedia

  Customer Answer

  Date: 06/12/2023

  I am rejecting this response because:   They stated they were issuing a refund of the last 5 renewals although i have only received a refund of one renewal. They also stated there was no free trial which is false . There was a two eeek free trial. 

  Business Response

  Date: 06/14/2023

  People Media
  PO Box 25458
  ******, ** 75225
  June 14, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID
  
  Good Morning,
  
  As previously explained, there was no free trial period applied to this ******* account. The subscription was purchased on 12/10/22 and the subscription period began the same day.

  We have verified that the funds for the refunded charges have been released to the original method of payment, which we show to be PayPal. We recommend that ****** contact PayPal directly with further inquiries as to when these funds might be available. 

  
  Sincerely,
  
  PeopleMedia

  Customer Answer

  Date: 06/14/2023

  I am rejecting this response because:   As stated before , this site does offer a gree trial. Any ****** search probea that. A full refund has not yet been provided .

  Business Response

  Date: 06/14/2023

  People Media
  PO Box 25458
  ******, ** 75225
  June 14, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID
  
  Good **************************** is correct that ******* does offer free trial periods to its members. However, this account was not enrolled in a free trial at any point during this subscription. The trial is not automatically applied, and so members must enroll in the free trial promotion and activate it when beginning their subscription.

  As we have previously advised, these funds have been released to PayPal. We recommend that ****** contact them directly for further inquiries relating to these funds as we are unable to provide further support for these transactions once the funds ahve been released.
  
  Sincerely,
  
  PeopleMedia

  Business Response

  Date: 06/14/2023

  TO THE BBB: We believe that we have fully addressed the fact that the member must now contact PayPal and her financial institution for further inquiries. We are unable to offer further support after the payment provider has accepted the reversal of the transaction.

  Customer Answer

  Date: 06/14/2023

  I have reviewed the business response and accept this resolution. Most of the funds have been returned and I am satisfied 

• Initial Complaint

  Date:06/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 3, 2023 I paid for a 30 day membership on Black People Meet / People Media and after my membership was paid for in full , I was denied access with the message stating they were unable to verify my phone number. I've had the same phone number for over 12 years with no issues from anyone or any business being able to confirm my ******* Cell Phone number. I've made every attempt to try and locate a phone number ; which is non existence for Black People Media and I've sent multiple email messages along with a screen shot of the message stating that they can't verify my phone number. I DEMAND that they correct the issue or REFUND my PAID MEMBERSHIP!

  Business Response

  Date: 06/05/2023

  People Media
  PO Box 25458
  ******, ** 75225
  June 5, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID

  
  Good Morning,
  

  Our records show this phone number was previously associated with an inactive account, which may have caused issues when attempting to verify the phone number as maintaining multiple accounts is against the BlackPeopleMeet Terms of Use. However, since this account was inactive, we have released the phone number and ***** should now be able to verify the number on their new account. In addition, we have extended the subscription period of *****'s membership for an additional 7 days free of charge due to the inconvenience.

  Please let us know if there are further issues with this process.
  
  
  Sincerely,
  
  
  People Media

  Customer Answer

  Date: 06/05/2023

  I'm attaching additional complaint information please review.

• Initial Complaint

  Date:04/25/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined 4/20/23 I have contacted them via email to advise unable to verify my account. My number is unverifiable per them. They responded ***** hours someone will contact you. In the meanwhile I cant cancel or access the site finger joining. I asked for a full refund.

  Business Response

  Date: 04/25/2023

  Match Group, LLC
  PO Box 25458
  ******, ** 75225
  April 25, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID
  Good Morning,
  
  Please be advised that this difficulty with phone verification should now be resolved, and ****** should now be able to complete phone verification without issue. We can also confirm that a refund was processed for the subscription on this account, and these funds should be available within **** business days.

  Finally, a credit of 7 days free membership has been applied to the account due to the delay. We appreciate ******'s patience in this matter.

  Sincerely,
  
  
  Match Group

  Customer Answer

  Date: 04/25/2023

  I have reviewed the business response and accept this resolution. I have received my refund. Thank you.

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was blocked from the websites Our Time and Match.com after reporting an issue where a guy on the site did not like that I asked about his COVID practices and he went off on me. Calling me vulgar names and this is someone that I did not even meet. Now I cannot get on either of these sites. I did not think I had a way to change that and was told that by contacting the BBB it may get resolved. They did not even reach out to me for my side of what happened.

  Business Response

  Date: 04/19/2023

  Match Group, LLC
  PO Box 25458
  ******, ** 75225
  April 19, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID
  Good Morning,
  
  Please note that no accounts were found registered with the e-mail address provided in this concern. The phone number provided is registered to an ******* account that is not currently banned or restricted, and therefore may be accessed with the correct login credentials. Please note that there is no Match account registered to this phone number.

  If the accounts in question were created using a phone number and e-mail address other than those provided, we ask that this concern be updated with that information so we may review.

  
  Sincerely,
  
  
  Match Group

• Initial Complaint

  Date:04/19/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Peoplemedia renewed a subscription when I did not want or authorize renewal. I had instructed account be closed at end of authorized subscription.

  Business Response

  Date: 04/24/2023

  People Media
  PO Box 25458
  ******, ** 75225
  April 24, 2023
  
  VIA ONLINE RESPONSE
  Better Business Bureau of Metropolitan ***********.
  ********************************************************************************
  
  Re: Complaint ID
  
  Good Morning,

  Our records show that two OurTime accounts were opened under the information provided, and a subscription was purchased on each account. A six month subscription was purchased in October of 2022 and was not cancelled, automatically renewing on 4/16/2023. The other account had a three month subscription that was purchased 3/25/2023. Although this second subscription has not come up for renewal, it was not previously cancelled, but we have proceeded with cancelling this subscription based on ***** indicating that they had intended to do so.

  With regards to the renewal charge 4/16/23, the Ourtime Terms of Use explain that "You will have the opportunity to purchase products and services from PeopleMedia. If you purchase a subscription, it will automatically renewand you will be chargeduntil you cancel." Although this subscription was not cancelled prior to renewal, we strive to provide current and former members with a positive experience. Therefore, we have issued a one time courtesy refund of ****** for this charge. Be advised these funds may take **** business days to be received.

  Sincerely,

  People Media

• Initial Complaint

  Date:04/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the 2 months I've had this service, I have received a weekly email alert noting a number of "Likes" and Messages" for my account and asking me to log in to read them. Not even ONCE has there ever been a single "Like" or "Message" in my In box when I log in after getting these alerts. I emailed **************** at least 6 times, each time getting a response that likes/messages had been deleted due to OurTime's decision or a member's decision. Not one employee would even question why every single like and message had been deleted. So then I started calling: 1) First call, the person had me open my account and look for wording he said would be in the View pages -- when I told him there was no wording there, he disconnected and never called back. 2) Second call, the lady agreed it was very unlikely that ALL likes and messages on the Alert email should have been deleted. She assured me this was being escalated to their technology department and that I would hear from them by email re a resolution. I heard nothing back. 3) Third call: The person told me there had never been an escalation on my issue after all and then asked ME what I wanted to do!?! I told her I didn't know what to do -- she asked again about escalating it and when I said that should have already happened, I again got disconnected and no call back. I am only 2 months into a 6 month service I have already paid for. I am getting occasional single emails (likes or messages) through the secured email option, and that is the only reason I will continue to the end of my service period. After reading the multiple complaints from others, I can join in to say this is the worst **************** experience I have ever had. Believe it or not, I received an auto-generated follow-up request to rate my service after that last call! I responded with all of the information above, and of course, heard nothing back from them at all.

  Business Response

  Date: 04/14/2023

  People Media
  PO Box 25458
  ******, ** 75225
  April 14, 2023
  
  VIA ONLINE RESPONSE
  Better Business Bureau of Metropolitan ***********.
  *******************************************************************************
  
  Re: Complaint ID
  
  Good Morning,
  
  Our records show that OurTime's customer service team reviewed this concern on 4/7/2023, and confirmed that recent indicators of interest such as Likes and Messages were displaying correctly. We have also reviewed this account in response to this message from the BBB, and we have verified that this information is still displaying correctly. This issue therefore does not appear to be a technical error, and a profile no longer being visible will indicate that the member has deactivated their OurTime account or the account was removed by People Media. Although we are unable to disclose specifics of another user's account, we can confirm that we have reviewed the full list of recent interactions with *****'s account, and these two scenarios would be applicable in all instances.

  We understand that this may be frustrating, and we apologize for any inconvenience caused by the delay as this decision was reviewed. However, we hope this response has proven helpful, and we have extended *****'s subscription for additional 14 days free of charge due to the late response.

  
  Sincerely,
  
  People Media

  Customer Answer

  Date: 04/14/2023

  I have reviewed the business response and accept this resolution but It is concerning that up to 4 "Likes" per week and many "Messages" over the last two months have all had to be deleted by member's choice or ******* for suspected fraud! I am thinking most of them were removed due to possible fraud as not that many people would immediately remove their own messages right after sending. It is alarming to know that that many people have to be removed. Also, why were the "individual" email messages and likes that I still receive not included in the weekly alerts??  I was also told by first person I called they could address this, then disconnected me in the process. I was told by the second person it was being escalated but found out that never happened. I was told by the third person I had to decide what to do (or re-escalate, which never happened in the first place.) If there was absolutely nothing that could be done, why was I given the impression by these 3 people that they were looking into it and/or fixing it? 

• Initial Complaint

  Date:03/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of transaction was 03/25, I received a FRAUD alert from my bank. I did confirm that I was under the assumption I could view for free and send messages. I was prohibited from doing what was advertised for *****, I would like a reversal of the transaction and cancellation of service immediately. The site is a rip off . There is no known number for the business, so how will your agency contact them?

  Business Response

  Date: 03/29/2023

  People Media
  PO Box 25458
  ******, ** 75225
  March 29, 2023
  VIA ONLINE RESPONSE

  
  Re: Complaint ID

  
  Good Morning

  We have reviewed our records and found no paid accounts on People Media services linked to the e-mail address or phone number provided. Our records show that a BlackPeopleMeet account was created using the e-mail address included in this concern, but this is a free account with no successful purchases associated. In order to review further, we ask that this concern be updated with the correct e-mail address and phone number used to create the account(s) in question, as applicable. We also ask that this update include the name of the specific service this issue relates to in order to avoid confusion.

  Sincerely,

  People Media

• Initial Complaint

  Date:02/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't have an account with the OURTIME website anymore and they keep charging my credit card without my consent!
  I can't log in because I don't have an account and I can't do anything but cancel my credit card.
  How is this legal????
  

  Business Response

  Date: 03/23/2023

  Business Response /* (1000, 5, 2023/02/21) */
  People Media
  PO Box XXXXX
  Dallas, TX XXXXX
  February 21, 2023
  
  VIA ONLINE RESPONSE
  
  Better Business Bureau of Metropolitan Dallas, Inc.
  1600 Pacific Avenue, Suite 2800
  Dallas, Texas XXXXX
  
  Re: Complaint ID XXXXXXXX
  
  Good Morning,
  
  To confirm, People Media is unable to locate any Ourtime account registered with the e-mail address provided. However, if ***** believes they are still receiving billing through Ourtime, we ask that this concern be updated with as much of the below information as possible so that we may continue searching for any accounts that may be related.
  
  Alternate email address
  Billing zip code
  The first six and last four digits of the credit card number used for payment
  The amount of your most recent subscription charge
  
  Alternatively, if ***** has the 23-digit acquirer reference number for the latest charge, People Media can also search for any payments linked to this information.
  
  Sincerely,
  
  People Media

• Initial Complaint

  Date:01/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MONEY SCAM - TRYING TO OBTAIN CREDIT CARD INFO
  

  Business Response

  Date: 03/10/2023

  Business Response /* (1000, 5, 2023/01/23) */
  People Media
  PO Box XXXXX
  Dallas, TX XXXXX
  January 23, 2023
  
  VIA ONLINE RESPONSE
  Better Business Bureau of Metropolitan Dallas, Inc.
  *******************, Suite ****
  Dallas, Texas XXXXX
  
  Re: Complaint ID XXXXXXXX
  
  Good Morning,
  
  We have received this concern from the BBB. However, we do not have enough information to provide further assistance.
  
  We ask that this concern be updated with additional information such as which People Media service this issue relates to, as well as a detailed explanation of the issue ******** is encountering so that we may provide further assistance.
  
  Sincerely,
  
  People Media
  
  
  Consumer Response /* (3000, 7, 2023/01/24) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Email they sent me
  
  Yuly M. (Our Time)
  Jan 23, 2023, 2:00 PM CST
  
  Hello ***,
  
  Thank you for contacting OurTime. I hope you're doing great. My name is Yuly and I will be attending you today. It's sad to know that you want to discontinue your subscription. I will help you with your cancel request.
  
  I have reviewed your account, and can confirm a refund was issued shortly after your purchase for the amount of $12.55. Since we issued the refund so close to the purchase, we canceled the charge, which is why you're not seeing a refund. If there is a pending charge on your account, you should see a credit of that pending charge shortly.
  
  
  
  If there's anything else I can do to improve your experience on the site, or you've got additional questions, do not hesitate to reply to this email, and I'll love to help you further.
  
  Have a good day!
  
  Yuly M.
  Customer Care Support
  
  
  
  Business Response /* (4000, 9, 2023/01/25) */
  
  People Media
  PO Box XXXXX
  Dallas, TX XXXXX
  January 25, 2023
  
  VIA ONLINE RESPONSE
  Better Business Bureau of Metropolitan Dallas, Inc.
  *******************, Suite ****
  Dallas, Texas XXXXX
  
  Re: Complaint ID XXXXXXXX
  
  Good Morning,
  
  We have received the update to this concern, which appears to represent a confirmation of a refund processed at ********'s request on 1/19/23. Unfortunately, we are not sure what action is being requested based on the information provided. This refund had already been processed, and the e-mail shown serves to confirm this action.
  
  Sincerely,
  
  People Media
  
  
  Consumer Response /* (4200, 11, 2023/01/26) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Please be advised that this company was never authorized to charge my card, nor were they even given a card to process. When I received the notice that they had charged me (impossible to do since they didn't even have one on file) I hit the link attached to that email and it took me directly to a page where it asked for my card number. Obviously a scam. After I wrote them, they sent me the email saying that they had charged back my card which they didn't have in the first place so it's very clear this company is scamming people to get their credit card information.