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Business Profile

Online Event Registration

ACTIVE Network, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Event Registration.

Complaints

This profile includes complaints for ACTIVE Network, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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ACTIVE Network, LLC has 7 locations, listed below.

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    Customer Complaints Summary

    • 1,019 total complaints in the last 3 years.
    • 200 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Charge $100 for a membership I did not sign up for

      Business Response

      Date: 12/11/2024

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

    • Initial Complaint

      Date:12/09/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed my son up for an activity. This is not the first time and I always choose not to join the Active membership. Today, I was charged ***** for a membership that I did not want. I am confused by this charge and did not allow the company to use my card foe their business.

      Business Response

      Date: 12/11/2024

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

    • Initial Complaint

      Date:12/03/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a *** race registration in 2019 and 2021 and Active Advantage has been charging me every year for a yearly membership since 2021. I'vr never signed up for a membership from this company.

      Business Response

      Date: 12/05/2024

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

      Customer Answer

      Date: 12/05/2024

      I am rejecting this response because:   I have requested the full refund charged to my account for a membership that I did not authorize since 10-04-2021. 

    • Initial Complaint

      Date:12/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged for renewal of the *********** app on August 10, 2024. On November 29, 2024, I contacted Active customer suppport to inform them that I had a new cell phone, which changed from Android to *****, and request a transfer of my membership.I was informed that memberships can be transferred between Android devices or between Apple devices, but not from an Android device to an Apple device. I am requesting a prorated credit for my Android membership, ending November ******* so that it can be applied to my new Apple device.

      Business Response

      Date: 12/03/2024

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

    • Initial Complaint

      Date:11/29/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My credit card was charged $99.95 on 11/19/2024 this charge was not authorized This renewal charge was also charged for renewal in 2023 Im disputing these charges as this is fraud using my account for unapproved charges

      Business Response

      Date: 12/02/2024

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

      Customer Answer

      Date: 12/02/2024

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:11/29/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a charity race and I was charged $100 for a 'subscription' unrelated to the charity race. That is incredibly predatory and I want my money back. They should be punished for doing this to me and other people.

      Business Response

      Date: 11/29/2024

      We apologize for any inconvenience, and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

    • Initial Complaint

      Date:11/27/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Charged several times for a membership i never knew about it or requested. Scamming credit information.

      Business Response

      Date: 11/29/2024

      We apologize for any inconvenience, and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

    • Initial Complaint

      Date:11/26/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a local 5k race in Nov 2018 and have not used my active account since then. I just discovered they started charging for an active membership in Nov 2023, which I did not catch, then again in Nov 2024. I do not have any payment information on file with active when I look at my account and have not authorized the payment. The payment is disputed with my bank and a request has been submitted to active to cancel the payment and account.

      Business Response

      Date: 11/27/2024

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

    • Initial Complaint

      Date:11/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I noticed 2 charges on my American Express card, one on October 16 for $1,852.13 and one on October 13 for $99.95. I do not know this company and have never been on their website or subscribed to any of their services. I wish to be reimbursed for these charges as promptly as possible.

      Business Response

      Date: 11/22/2024

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

      Customer Answer

      Date: 11/22/2024

      I am rejecting this response because I went onto your website and fill a form that seemed fake and would close each time I was trying to input information. You can reach me on ************************

    • Initial Complaint

      Date:11/20/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled my subscription with this company last year and they had to refund the charge and now they charge me again on 10/25/24 for $99.95 for renewal. I tried calling 2 of their phone numbers and couldn't speak with a person. I had to send an email to ************************************* to request a refund and to be removed from all their records. If you try calling the number you listed for this company, you won't get a person to dial with. I'm waiting to hear from my email to them to get a refund to my ***** This company is unscrupulous and needs to be investigated.

      Business Response

      Date: 11/20/2024

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

    ACTIVE Network, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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