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Business Profile

Online Event Registration

ACTIVE Network, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Event Registration.

Complaints

This profile includes complaints for ACTIVE Network, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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ACTIVE Network, LLC has 7 locations, listed below.

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    Customer Complaints Summary

    • 1,020 total complaints in the last 3 years.
    • 200 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/01/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a volunteer at a youth sporting event and was forced to sign in using their app in order to enter. Somehow I am enrolled in a trial which automatically converts to an $89.99 annual program which I do not want. They are not responding to my email to cancel it and provide no phone number or method of contact but they make it very clear that they intend on charging me $90 a year permanently. in fact, they dedicated entire section on their website to explaining how big are asleep they defend themselves against credit card chargebacks so I would like to be proactive and make them acknowledge that theyre canceling my entire account

      Business Response

      Date: 05/12/2023

      Hello,

      We apologize for the inconvenience. We want to assure you are no longer signed up for the membership. We noticed that you opened a case#******** with this request and our agent has taken care of it.

      If you need further assistance you are more than welcome to reach back out to ** at ******************************.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:05/01/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Like everyone else on here, ACTIVE Network, LLC scammed ** by hiding a checkbox in a race registration we signed up for. We were charged $89.95 for services we did not request. We have never heard of ACTIVE Network and did not sign up for their services. The company ignored my email and is not answering phone calls. I want an immediate refund of $89.95 to my account.

      Business Response

      Date: 05/12/2023

      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. You should see it reflected on your bank statement in 1-2 business days. Please let ** know if you have any further questions, you can reach back out to ** at ******************************.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:05/01/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged ***** without any notification. I want a refund.

      Business Response

      Date: 05/12/2023

      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. Please let ** know if you have any further questions, you can reach back out to ** at ******************************.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

      Customer Answer

      Date: 05/12/2023

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:05/01/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unauthorized charge of ***** to my account. I did not sign up for annual services. The company is making it extremely difficult to contact in order to get refund.

      Business Response

      Date: 05/12/2023

      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. You should see it reflected on your bank statement in 1-2 business days. Please let ** know if you have any further questions, you can reach back out to ** at ******************************.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:05/01/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 28, 2023, I received a charge of $89.95 on my checking account. I did not purchase any items or subscription. This is a fraudulent charge and I request reimbursement.

      Business Response

      Date: 05/12/2023

      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. You should see it reflected on your bank statement in 1-2 business days. Please let ** know if you have any further questions, you can reach back out to ** at ******************************.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:05/01/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was charged ****** from the active network. No clue who they are, never have done business with them.

      Business Response

      Date: 05/12/2023

      Hello,

      We would be happy to review the charges on your card to provide more details into where it came from. However, we need a bit more information to locate the charge. We opened a case#******** for you and our agent is asking more info to resolve it. Could you please respond in that case or email the following details to ****************************** so we can assist you better?

      Needed:
      - Name on card charged
      - Exact amount charged and date of charge
      - Merchant description of charge

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:04/27/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A $89.95 charge came into my account from a number/company - ActiveNetwork.com - that I have never used. The phone number provided doesnt work. It looks like a scam. I will upload a picture of the transaction from my account.

      Business Response

      Date: 05/13/2023

      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. You should see it reflected on your bank statement in 1-2 business days. Please let ** know if you have any further questions, you can reach back out to ** at ******************************.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

      Customer Answer

      Date: 05/13/2023

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:04/26/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I noticed a charge from this company of $89.95 and I have NEVER signed up for a free trial of any sort for their services, I seen many others have this very same complaint! I'm demanding a refund to my card, this is fraud!!

      Business Response

      Date: 05/13/2023

      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. You should see it reflected on your bank statement in 1-2 business days. Please let ** know if you have any further questions, you can reach back out to ** at ******************************.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

      Customer Answer

      Date: 05/13/2023

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:04/26/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an unauthorized charge of ***** to my account. I ran a half marathon in *********. I did not sign up for annual services. The company is making it extremely difficult to contact in order to get refund. I want to be taken off annual service and a full refund.

      Business Response

      Date: 05/13/2023

      We apologize for the inconvenience. We want to assure you that the membership is an opt in join button, that shows on a pop up after you have registered. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. If you need further assistance you are more than welcome to reach back out to ** at ******************************.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:04/25/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There was a charge on april 24, 2023 on my bank statement for $89.95 that I did not make and want credited back to my account immediately. All it says is act4416146931 a ****** ** ***.

      Business Response

      Date: 05/13/2023

      We apologize for the inconvenience. We want to assure you that the membership is an opt in join button, that shows on a pop up after you have registered. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. If you need further assistance you are more than welcome to reach back out to ** at ******************************.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    ACTIVE Network, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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