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Business Profile

Online Event Registration

ACTIVE Network, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Event Registration.

Complaints

This profile includes complaints for ACTIVE Network, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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ACTIVE Network, LLC has 7 locations, listed below.

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    Customer Complaints Summary

    • 1,017 total complaints in the last 3 years.
    • 199 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/25/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This morning I had an email from Active Advantage saying that they'd renewed a membership that I never signed up for. I emailed back right away and didn't receive a response; based on other complaints here I don't anticipate one. I don't recognize this vendor and never agreed to any kind of membership with them. I would like a full refund for the $89.95 I was erroneously charged and for them to delete any information of mine that is in their system. I would also like to know how they got my information in the first place.

      Business Response

      Date: 05/13/2023

      We apologize for the inconvenience. We want to assure you that the membership is an opt in join button, that shows on a pop up after you have registered. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. If you need further assistance you are more than welcome to reach back out to ** at ******************************.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

      Customer Answer

      Date: 05/14/2023

      I have reviewed the business response and accept this resolution. However, I do think that legislation needs to be implemented to stop the use of "hidden" autorenew memberships as it is a predatory business practice.

    • Initial Complaint

      Date:04/25/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fraugently charged $89.95 from my credit card without subscribing to anything.

      Business Response

      Date: 05/13/2023

      We apologize for the inconvenience. We want to assure you that the membership is an opt in join button, that shows on a pop up after you have registered. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. If you need further assistance you are more than welcome to reach back out to ** at ******************************.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:04/24/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unauthorized charge of ***** to my account. I did not sign up for annual services. The company is making it extremely difficult to contact in order to get refund. Thank you.

      Business Response

      Date: 05/13/2023

      Hello,

      We would be happy to review the charges on your card to provide more details into where it came from. However, we need a bit more information to locate the charge. Could you please provide the following details to ****************************** so we can assist you better?

      Needed:
      - Name on card charged
      - Date of charge
      - Merchant description of charge

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:04/24/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a pending charge in my bank account from ACT*AADV ****** ** for $89.95 and did not approve this charge. I tried calling their #************** and it is not working due to "COVID restraints"?I want to insure I get my money back as I do not know anything about this company.

      Business Response

      Date: 05/12/2023

      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued.  Please let ** know if you have any further questions, you can reach back out to ** at ******************************.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

      Customer Answer

      Date: 05/12/2023

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:04/18/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have no affiliation with this company, on 4/11/2023 I was charged $89.95 for an unknown service. I called the company and the gave me a reference number ( 080-307-86) and said someone would be in contact but no one has reached out since. I am seeking a refund of all funds debited from my account by this unknown company. the Manager I spoke with was *********.

      Business Response

      Date: 05/12/2023

      We apologize for the inconvenience. We want to assure you that the membership is an opt in join button, that shows on a pop up after you have registered. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. If you need further assistance you are more than welcome to reach back out to ** at ******************************.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:04/18/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribed for a year subscription for a sports team service but the software is always broken, the IT never responds, and or never makes updates or fixes. They charge $300 for a yearly service and the service has not fulfilled the job described. I've had an account with them for a few seasons and the service has gotten worse as time has gone on. The system is very outdated, and a lot of times freezes while trying to navigate and work on it. Multiple issues when trying to communicate with team members, or even a simple schedule change can make the whole system go haywire. Every time I contact them they would look into what ever the issues was and say they couldn't find anything wrong. The system is very outdated and very buggy.

      Business Response

      Date: 05/12/2023

      Hello,

      We greatly apologize for the inconvenience. We opened a case#******** for you and our agent will go further assistance. Please check the details in the case.

      If you still have concerns please dont hesitate to reach back out to ** at ******************************.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:04/18/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Clearly Active Networks is a scam subscription company that hides their "subscription" in some web site purchase. They make it impossible to reach anyone by phone and expect you to email them to resolve their seemingly uncancelable subscription. Amazing - it's so easy to "opt in" you never knew you did. But, try opting out.

      Business Response

      Date: 05/12/2023

      Hello,

      We would be happy to go further assistance. We noticed that you opened a case#******** with this request and our agent is asking more info to resolve it. Could you please respond in that case or email the following details to ****************************** so we can assist you better?

      Needed:
      - Name on card charged
      - Exact amount charged and date of charge
      - Merchant description of charge

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:04/18/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 14, 2022 I registered for a *********** 1/2 Marathon Race. They se Activeworks Endurance to accepts payments. That payment went through fine for $108.58. Then on December 14, 2022 I was charged by Activeworks Endurance $89.95. I have not signed up for any additional events and I cannot find a receipt email for this charge. I tried contacted the phone number listed on my credit card bill and it goes dead. Then I looked up a customer service number and there is a voicemail saying they do not have enough employees to answer the calls because of *****. There also was not a way to leave a message. When trying to email the company it only have a form for event directors and not customer complaints. Because I just noticed this charge while reconciling my credit card American Express says that it is too long since the charge to dispute it. I have not way contacting the company or getting my money back.

      Customer Answer

      Date: 04/18/2023

      The say they are issuing me a refund and that I had signed up for a membership.  I do not have any receipts or communications regarding that. I would like to keep the complanit open until I see the refunded posted, but as for now it seems to be moving in the right direction.

       

      Thanks,

       

      Tori

      Business Response

      Date: 05/12/2023

      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. You should see it reflected on your bank statement in 1-2 business days. Please let ** know if you have any further questions, you can reach back out to ** at ******************************.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

      Customer Answer

      Date: 05/13/2023

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:04/17/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have never signed up for any such membership, never heard of it, never signed up for any free trials related to Active Network or any other fitness-related companies for that matter. I don't even have an account with them. I don't know how they got my credit card information, but they charged me $89.95 on 4/16/2023 without my authorization. I am VERY careful to not authorize charges to my card and haven't signed up for a free trial of anything in years. Their practices are clearly fraudulent, and I would like a refund for this charge. I also would like confirmation that the Active Network has wiped my personal and financial information so they can no longer access it, and I strongly urge you at the Better Business Bureau to investigate their practices and take the appropriate actions as I suspect they are operating under illegal practices.

      Business Response

      Date: 05/12/2023

      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. You should see it reflected on your bank statement in 1-2 business days. Please let ** know if you have any further questions, you can reach back out to ** at ******************************.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    • Initial Complaint

      Date:04/17/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a charge for a membership I did not sign up for. All attempts to cancel this membership and refund this charge have been met with difficulty and arbitrary obstacles. This is a scam designed to make it as difficult as possible to get a refund on a service I did not ask for.

      Business Response

      Date: 05/12/2023

      We apologize for the inconvenience. We want to assure you that the membership is an opt in add to cart button, after clicking learn more on the membership offer. It is not our intention for you to have an unwanted membership. You are no longer signed up for the membership and all refundable charges have been issued. You should see it reflected on your bank statement in 1-2 business days. Please let ** know if you have any further questions, you can reach back out to ** at ******************************.

      Thank you,
      ACTIVE Consumer Support
      www.ACTIVEnetwork.com

    ACTIVE Network, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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