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Business Profile

Property Management

Highmark Residential, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Highmark Residential, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Highmark Residential, LLC has 73 locations, listed below.

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    Customer Complaints Summary

    • 56 total complaints in the last 3 years.
    • 27 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/19/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My lease ended in January 2023. I have been getting charged rent even after my lease has ended for the last 3 months. That would equal $4,800 of rent I have paid while not living on the premises. I have spoken to the property manager several times to get this money, reimbursed back to me, which is always met with, I will let you know as soon as I hear something. I have not heard anything and I am starting to get extremely frustrated with the lack of communication and movement on my reimbursement. There is no other contact information I have been given and this is very frustrating because I know the property manager is actually trying to help me, but no one from the corporate or management level is helping her get her what I need. I am starting to wonder if taking legal action will be the best way to continue.

    • Initial Complaint

      Date:05/30/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The a/c has been broken since 3 weeks ago, and the apartment its really hot. I live in a third floor, and at this time I dont have any response from the office, they keep telling me that I have to wait for an appointment from the company that has to fix the issue with the a/c. I live with my son and my little dog, and also the summer is coming soon and the apartment its getting hotter, even though I have a portable provide it from them.

      Customer Answer

      Date: 09/23/2024

      I called the office on the first week of September to report a problem with my sink (food disposal), that it was liking. They call me back the same night to tell me that they will fix the problem next day in the morning. Today is September 23, 2024 and I still waiting for the food disposal to be fix it, base on the problem I have with the food disposal, I can't cook at all because the food disposal is broken. I need to eat, I can't expense money on outside food. For the month of September I paid the total amount for the rent $1,372 and on top of that I can't cook in my apartment. I need to resolve this problem

      Refund of part of the money paid for rent


    • Initial Complaint

      Date:04/27/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My vehicle was towed from apartment complex for the 5th time, but this last time I felt as if it was done in retaliation because *** made a complaint about previous towing issues Ive had with the complex. After talking to the apartment manager today I was told my vehicle had to be registered in order to park in the spot and in order to do so I would have to be registered as a current resident. However, Ive been a resident for 2 years and have not been registered as one, so theres no way I would have been able to register my vehicle. In addition, upon move in I was told my bill of sale and insurance was not enough to qualify for a parking sticker or to have my vehicle registered, but I am now being told 2 years later after being towed 5 times in total and paying 2 drop fees, that I am able to register my vehicle with my bill of sale and insurance. Due to this inconvenience,I have missed out on multiple days of work causing me to lose wages because of unlawful towing.

    • Initial Complaint

      Date:04/06/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Thank you for taking the time to read this. I stayed at Landmark at vista grande apartments in 2015-2018. When I left at the end of my lease I paid all amount owed cleaned the apartment and turned my keys to the property manager. Then a year of so later I started getting calls saying I have a outstanding debt thats in ************ advised them that cant be correct and while attempting to fight this COVID hit and I got sick for a while. But I dont owe this and it is really hurting my credit, I have tried to call to get this resolved and just get the run around with no help.

    • Initial Complaint

      Date:09/29/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They charged me $275.00 and never accepted my application for an apartment. Katelynn told me verbally and in writing it was being refunded month's ago by USPS mail, yet never sent it. They have lied about a nasty pool not ever being cleaned either. I want all my money back.

    • Initial Complaint

      Date:09/20/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i am a victim of a Retaliation eviction. I voiced my concern to the league city bldg dept about some electrical code violations at Ravello apt complex. the first time was in Oct 2021 with not much resolution. then in Feb 2022 i notice a more severe item. i started to examine the electrical panel and notice it was not label. i discovered that a 45amp bkr was on the heating circuit but was on 10ga wire which is over the maximum load requirement. 10ga wire is only good for 30amp. (the following document explains more in detail) after the bldg inspection departed in Feb 2022, after stating that they were not going to inspect the other apt in the rest of the bldg, the lease was change. HUD is responsible for ensuring all citizens have equal access to safe, habitable housing, include rentals. not the case here. My lease original started July 13 2020 and renew on 13 July 2021 to run to 13 July2022. this was change in Feb 2022 to 4 July 2022. there is also a LEASE VIOLATION that run with this. pg. 3 item 16 says no increase in lease till lease ends. three items violate on the lease agreement. the lease can't be change without proper notice (not done) and both parties need to be present and agree, there is also a PRIVACY ACT VIOLATION in which a derogator statement was made. before 1974 you might get by with it, but not after 1974. this sent up a red flag to the apt complex i was trying to move into.

    • Initial Complaint

      Date:09/06/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      see Attached document
      Click here to Get the File - use the Password: ********
      https://bluecomplaints.bbb.org/attachment/?c=XXXXXXXX

    • Initial Complaint

      Date:08/25/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At midnight I received several threatening emails from the "Regional Transitional Manager" Martin Z***** and one from *************.

      Instead of working with me, which I am aware this property and management company does with other residents, he is attempting to kick me out for whatever personal vendetta he send to all of a sudden have for me. I know that they are not following through on certain things with other residents but is making a point to get me out. I have already informed Martin that I will notify him of my move out date no later than Friday. He let me know that is "so good, thank you" then slaps me with multiple emails - two of which I cannot even access - at midnight. That is purely unprofessional behavior and unacceptable. I am aware of ************* absolving debts with residents, accepting partial payments from residents who have outstanding debts to avoid issuing eviction notices, and many other practices that are a quick Fair Housing complaint among other things. I have emailed the staff requesting wages that are owed to me in which I also have proof of per a previous Regional Manager. I have also requested my personal items that their employees seemed to have "helped themselves to" per Martin.

      All I ask is that the on-site management team stops all communication with me as I am actively working on moving out. It is threatening, unprofessional behavior that I am aware every resident does not receive.

      On another hand, the corporate office at ************* informed me, after offering zero support for a sexual harassment case at the hands of one of their managers who did receive their support, that I could return. At 3am, I then receive an email from ************* saying I was denied at another property.

      This all seems very hostile and I just ask it stops as I solidify my move out within the month.

    Highmark Residential, LLC is NOT a BBB Accredited Business.

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