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Business Profile

Real Estate Rentals

Invitation Homes

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Real Estate Rentals.

Reviews

This profile includes reviews for Invitation Homes's headquarters and its corporate-owned locations. To view all corporate locations, see

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Invitation Homes has 22 locations, listed below.

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    Customer Review Ratings

    3.68

    Average of 2,285 Customer Reviews

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    Leave a Review

    Review Details

    • Mr.&Mrs. Mario M. A

      Date: 05/30/2025

      We are so glad with the ** Unit replacement, the technicians worked so fast accurately and very professional and polite, thanks Invitation Homes you guys are awesome I recommend you 100%! Keep up the great job! Sincerely ***** Mrs. ***** *****.

    • Stephanie S

      Date: 05/30/2025

      Been with them for years now and my maintenance always got handled professionally and promptly. I hope they keep up the good work. I look forward to many more years.

    • Sandra B

      Date: 05/29/2025

      Sandra B

      Date: 05/29/2025

      Absolutely unprofessional and unreliable staff. They are unorganized and unprepared to manage any type of properties. Avoid them at all costs.

      Invitation Homes

      Date: 05/30/2025

      We understand how frustrating this must be for you, and we apologize for any inconvenience caused. Please email us your review and Invitation Homes address to ******************************* at your earliest convenience including "BBB Review" in the subject line and/or email body. Thank you.

    • Norma Jean R

      Date: 05/29/2025

      Norma Jean R

      Date: 05/29/2025

      If you rent with this company, which are NOT BBB accredited, beware. It took over 10 days to get 2 AC techs out to the house, review the recommendations (when both stated the 20+ year old unit needed to be replaced), schedule someone to come out and replace it and all the while its Florida! Its summer! And my 87 year old dad had medical issues and dementia. They knew this was a medical emergency. Totally unacceptable to live in a 91* house with 65% humidity. I may now have mold growing and am currently waiting for someone to come out and do duct cleaning. This whole situation has been awful. I can smell moldy, mildew air in the house. They kept saying we understand and we know how you feel but no one was living in these conditions. ** sent a man to the house to put in 2 window units. He wanted to know where to put them. If they were put in the bedrooms, the rest of the house was HOT. we dont live in our bedrooms. So, he put them in the kitchen/dining room area. We would have to sleep in 91* temp. I went to a hotel and am waiting to see if I get a check for reimbursement. Ill update on that situation. Invitation Homes finally sent out a company and it was fixed on Tuesday, 05/27. There are insects and lizards in the house now due to one of the vents popping out of the window while we were gone. This is a situation I would not wish on anyone. Be careful who you rent from and read the reviews. Ill know better next time. And if this helps anyone else, please share.

      Invitation Homes

      Date: 05/30/2025

      We're sorry to hear about your experience, and we appreciate you bringing it to our attention. Your feedback helps us improve. Our team will investigate and will personally reach out to you for further assistance. Thank you.

    • Lisa A

      Date: 05/28/2025

      Lisa A

      Date: 05/28/2025

      I had an excellent experience with Bay Side Heating and Air, thanks to their representative, ****** *******. From the moment he arrived, ****** was professional, knowledgeable, and incredibly courteous. He took the time to explain the issue clearly, offered solutions, and completed the work efficiently and thoroughly. His attention to detail and dedication to customer satisfaction truly stood out. Its not often you come across service this reliable and personable. I highly recommend Bay Side Heating and Air

      Invitation Homes

      Date: 05/30/2025

      We can't thank you enough for your kind review!

    • Kris W

      Date: 05/28/2025

      Kris W

      Date: 05/28/2025

      I've been leasing with Invitation home for over 4 years and accept for maintenance, they have been acceptable to work with. Lease & terms are clear and understandable. However maintenance is terrible. My pool has always been green for most of warm months, the service they use (**************), sends techs that do not clean or operate equipment correctly. The pump has never worked properly and per the pool tech, Invitation refuses to pay for proper ******************** I also have hadd issues with HVAC repairs, for months they refused to pay for unit to be correctly fixed so that at Christmas with 40temps, heat did not work & I had company over & it was terribly embarrassing. Another issue with maintenancce was after Hurricane ******, the pool cage was damaged and it took 6 months before it was repaired and the unlicensed contractor they used did a cheap job and the cage now has a flat top instead of a peak making it almost impossible to use the skimmer pole on the pool.

      Invitation Homes

      Date: 05/29/2025

      Hi **** - We appreciate you taking the time to share your experience! We will provide your feedback to the local management team. Thank you.

    • Sejal S

      Date: 05/28/2025

      Sejal S

      Date: 05/28/2025

      ****** **** Was excellent very professional and informative about our issues. He was able to resolve and also explain what we need to to to avoid problem again. We definitely recommend him anytime. He is the best very hardworking working and we are very happy with his work Thank you so much

      Invitation Homes

      Date: 05/29/2025

      Hi ***** - Thank you so much for taking the time to write such a positive review of our business! We truly appreciate your kind words and support. It means a lot to us. 

    • Jessica R

      Date: 05/27/2025

      Jessica R

      Date: 05/27/2025

      Love how quick they respond to work orders. Put the order in late last night and by 1pm they had it fixed!

      Invitation Homes

      Date: 05/28/2025

      Hi ******* - Thank you for leaving us a review!

    • Tiana N

      Date: 05/27/2025

      Tiana N

      Date: 05/27/2025

      ******* **** was my move in specialist. He took over my assignment as the original person was on leave. He was very responsive and knowledgeable about the process. He sent a nice welcome email and called to follow up to see how I made after my move in.

      Invitation Homes

      Date: 05/28/2025

      Hi ***** - This is great to hear! Thank you for sharing.

    • Nathan R

      Date: 05/27/2025

      Nathan R

      Date: 05/27/2025

      Theyve done a satisfactory job. Their work orders seem to be taking longer to get done but it perhaps is a busy season for Invitation Homes. Overall, they are pretty incredible at getting things fixed and taking care of you.

      Invitation Homes

      Date: 05/28/2025

      Hi ****** - We appreciate your review!

    This business is not BBB accredited.

    revoked BBB accredited business seal

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