Reviews

This profile includes reviews for Invitation Homes's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Invitation Homes has 22 locations, listed below.

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  Invitation Homes

  5420 Lyndon B Johnson Fwy Ste 600 Dallas, TX 75240

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  Invitation Homes

  8601 Dunwoody Pl STE 520 Sandy Springs, GA 30350

  
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  Invitation Homes IHRent

  1210 Northland Dr Ste 180 Mendota Heights, MN 55120

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  Invitation Homes

  1131 W Warner Rd Ste 102 Tempe, AZ 85284

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  Invitation Homes

  3600 Lime St STE 721 Riverside, CA 92501

Review Details

• Review fromDaisy S

  Date: 01/27/2023

  5 stars

  Daisy S

  Date: 01/27/2023

  I ************ to invitation homes and i love it. *************** was a very understanding and nice person ! she helped me by a lot and made everything more easier !

  Invitation Homes

  Date: 01/30/2023

  We appreciate your review, *****!

• Review fromCharles B

  Date: 01/27/2023

  1 star

  Charles B

  Date: 01/27/2023

  I was without hot water for 2 days with the cold front that came through. They never fix things the first service call. Every service call I had had has had to come at more then once to repair what should be fixed in a timely manner especially when it comes to hot water and air conditioning and sewage back **** My opinion is if you're paying tip dollar for rent they should be fixing the problem on the first service call and not the second or third. As I have lost so much money sitting at home time and time again waiting for the problem to be fixed correctly

  Invitation Homes

  Date: 01/30/2023

  We are very sorry to hear about this, *******, and have escalated your review to the management team. An associate will be in contact with you to discuss your experience further. Thank you.

• Review fromSonjai D

  Date: 01/27/2023

  5 stars

  Sonjai D

  Date: 01/27/2023

  I had an issue with the fridge making noise when getting water. I requested a maintenance work order and it took tech ************** to take his time and figure out the issue and he resolved it. The previous tech that came out a week before didn't do anything that I haven't already done(which I noted in the work order request) and was ******* and didn't take time to figure out what may be causing the fridge to be making noise. ***** pulled the fridge out completely to identify the problem and he will be planning a revisit to make sure that there are no issues. Thank you ***** for an outstanding job!!!! I love being a resident of Invitation Homes!!!!

  Invitation Homes

  Date: 01/30/2023

  This is great to hear, ******! Thank you for sharing.

• Review fromKaren

  Date: 01/27/2023

  1 star
  I rented with this company 2014-2018 and this company robbed me blind, they tried to evict me when I stopped paying them rent in 2016 when our well water pump(which I didn't know I had) stopped working and I had no running water for a month. I took them to court with a counterclaim and won. These people are predators

• Review fromNathan M

  Date: 01/25/2023

  5 stars

  Nathan M

  Date: 01/25/2023

  I was initially worried about renting with invitation homes because it was a hassle to get approved for the lease. But since moving in, I've been astonished at how easy it has been to get things repaired. The maintenance team has been super responsive and timely. The app works really well for documenting problems. At least in *******, I 10/10 recommend.

  Invitation Homes

  Date: 01/25/2023

  We appreciate your review, ******!

• Review fromSheena C

  Date: 01/25/2023

  5 stars

  Sheena C

  Date: 01/25/2023

  Invitation Homes has been great!!! Maintenance **** L***** has been exceptional. Always make sure he completes anything we ask and always go above and beyond to make sure he has done everything we ask for and more. Very pleasant and professional. We have been in our home two years and they always make sure any updates or fixes are complete. Love it here...

  Invitation Homes

  Date: 01/25/2023

  Thank you very much for sharing, ******!

• Review fromPeggy P

  Date: 01/25/2023

  1 star

  Peggy P

  Date: 01/25/2023

  I have been without heat for 10 days. There was a fire in the cheap furnace they installed 2 years ago (another January without heat for two weeks. There are electrical irregularities and I suspect they did not pull permits when they renovated the house in 2011. I am going to call the town and the governors office. They think they are above the law because of their campaign contributions. *************** with an attorney tomorrow about my legal options. Beware of renting from this company until they clean up their illegal practices.

  Invitation Homes

  Date: 01/25/2023

  Hi ***** - We are sorry to hear about your heat and appreciate you bringing this to our attention. Your review has been escalated to the leadership team for further assistance. Thank you.

• Review fromRichard M

  Date: 01/23/2023

  5 stars

  Richard M

  Date: 01/23/2023

  I have been renting with Invitation Homes for the past 10 years. The service has been exemplary. Any and all items from tree trimming to unstopping a sink was accomplished in the timeliest fashion. With the cost of housing continuously going up, I can honestly say that Invitation Homes has been extremely fair. Being a 100% Disabled Veterans with a retired wife we can appreciate the consideration given ** by Invitation Homes.
  *********

  Invitation Homes

  Date: 01/25/2023

  This is great to hear, *******! Thank you for sharing your experience.

• Review fromRobert H

  Date: 01/23/2023

  1 star

  Robert H

  Date: 01/23/2023

  I have been without the primary bathroom in my residence for more than 1/3 of a year. July 22 to Nov 22. The hired maintenance crew came in and chipped a brand new tub that was put in to take care of the original problem. (The plumbing company was great) After the new tub was put in they couldn't match the tile color because its been discontinued for over how long the house was originally built or fixed before. I can understand that but to have to wait for almost 6 months and have a horrible job (Please review pictures and notes in the file) seriously looks like ****, I had to clean up after these guys I already mentioned new tub chipped, as well as nail holes put in the door trim because the literally nailed a piece of painters plastic to the door instead of putting up proper door containment and had to clean the bathroom every time they left because of them leaving white silica tile dust which can cause cancer all over the bathroom and the white foot prints left all the way to front door. And then to be told *********** the rep who called me from *** # - that I was going to be credited on my rent based upon the square footage of the residence bathroom that I couldn't use? which is the only bathroom (Inside) a second bathroom in the garage which I had to use to take showers and use the restroom during cold 40 degree days at times, in the garage the bathroom is a 1/2 bath, just a shower (literally a 3' x 2.5') and toilet I'm 6 feet tall and have a large athletic build from my days of being active army paratrooper try squeezing into a box and see how that works for you. Then I asked Ms. **** to provide me with a policy that reimburses tenants only for the square footage not able to be used? instead of the entire room she stated that this was the policy and that their department wasn't responsible for the maint team and the contractors that they hire, (wait do not all of you good folks work for invitation homes?), who is ultimately in charge of this operation,

  Invitation Homes

  Date: 01/24/2023

  Hi *** - We are very sorry to hear about your experience and have escalated your review to the leadership team. An associate will be in contact with you to further discuss your concerns. Thank you.

• Review fromDennis W

  Date: 01/22/2023

  1 star

  Dennis W

  Date: 01/22/2023

  Worst company ever!!!! Had a problem with septic backing up into house my wife put in service call on Friday due to the fact we couldn't use the plumbing with out it flooding our basement. They told her earliest would be Monday which was 5 full days away. So I called they upgraded to an emergency which you would think they would be able to get a plumber out sooner then we'll wrong apparently a multimillion dollar company that charges **** a month rent can't find a plumber to fix a blocked pipe.i would not care that I had to have a plumber come out same day on my dime but this isn't the first time. Had appliances changed the installer cussed the entire time he was in the house with my wife turned breaker on to the dishwasher without it being wired up no wire nuts nothing just a hot wire under a machine thats metal and has water good combo. Had water heater replaced the installer put smaller one in and tore vinyl flooring it was reported but invitation homes denyed the fix so now we have a big chunk of floor missing. Entry doors rotted out they denyed the replacement of. Windows wont seal they denyed the repair. Have green laminated countertops swelling from water no repair or replacement. But give us **** a month and we want youbto subscribe to a filter change every three months. maybe it's the labor pool maybe lack of care for their tenants or just money hungry ceo or all the above but still this need to be resolved for all future renters this company will take but not give. I hope this reaches the highest level executives so they can see how their company treats their money makers! All I will get is some satisfaction that I saved others from this nightmare and oh don't forget the automated message where nothing will be resolved. Date of experience: January 19, 2023

  Invitation Homes

  Date: 01/24/2023

  We are very sorry to hear about this, ******, and have shared your review with the leadership team. An associate will follow up with you to discuss your concerns further. Thank you.