Reviews

This profile includes reviews for Invitation Homes's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Invitation Homes has 22 locations, listed below.

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  Invitation Homes

  5420 Lyndon B Johnson Fwy Ste 600 Dallas, TX 75240

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  Invitation Homes

  465 N Halstead St STE 150 Pasadena, CA 91107-6017

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  Invitation Homes

  4450 Sojourn Dr STE 100 Addison, TX 75001-5022

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  Invitation Homes

  5509 N Cumberland Ave Ste 505 Norridge, IL 60656-4748

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  Invitation Homes

  7751 Belfort Pkwy Ste 100 Jacksonville, FL 32256

Review Details

• Review fromMichelle G

  Date: 10/22/2022

  1 star

  Michelle G

  Date: 10/22/2022

  On 10/21/22 1:51pm I submitted a ticket to get someone out to fix our ac heater. Since heater died. Its over 24 hours later and still haven't had anyone scheduled. I've called invitation homes 4 times now and they keep telling me someone will call me within the hour. Its 45 degrees out and freezing inside 62 degrees. This is an emergency ticket and they aren't helping me. I cant believe this is how a business is ran. Also been waiting 6 weeks for some of our tickets items to be fixed. Fireplace isn't working. I submitted a ticket for that and they moved all my existing open work orders out another month when I added that on.

  Invitation Homes

  Date: 10/24/2022

  We are very sorry to hear about your heater, ********, and appreciate you bringing this to our attention. We've contacted the leadership team to escalate your review. Thank you.

• Review fromDesiree L

  Date: 10/21/2022

  1 star

  Desiree L

  Date: 10/21/2022

  I have rented from invitation homes for the last 5 years and it's been ****. 1st they don't give a **** about their tenants as long as they get the money! I received and cease and desist notice for something that I didn't do. They went inside it with the *** versus their tenant who is their customer just for the sake of having peace with the ***, the *** always has an undue influence on Invitation homes and they kind of kiss *** just to make sure that they're allowed to stay in some of the *** communities I am being forced out of my home I had no violations. Beside the ones that I was falsely accused of with was a defamation of character. All the violations were false which I am filing a discrimination and harassment lawsuit against my *** and also invitation homes because they failed to provide me with fair housing and a decent place to live without the *** President following my son because he's black and they want to make sure that the neighborhood is safe. My nephew ages 12, 13 were ask to walk around the community with birth certificates and social security cards while on the property invitation home fails it's tenants a great deal because seems to be very attentive when it comes to collecting rent, I was also harassed stating that I had illegal tenants living in my unit due the number of cars that was in my driveway 3 cars I was told by invitation homes that I needed to provide pictures 2 of the cars were mines. I hate this company it's all about money with them they could give two ***** about the people who rents from them! I am obtaining legal counsel in this matter! And to top it all off I get an email from FPL stating that my service is being shut off on 10/31/2022 because I new customer requested new service at my address I guess this will be a long fight because I'm being forced out my unit and my and my children will become homeless! I'm going to the news on this company I have several emails and notices! But they will not just throw me out easy!

  Invitation Homes

  Date: 10/21/2022

  Hi ******* - We are sorry to hear about your experience and appreciate you reaching out. Your review has been escalated to the leadership team for further assistance. Thank you.

• Review fromHalima A.

  Date: 10/20/2022

  1 star

  Halima A.

  Date: 10/20/2022

  This company is a SCAM. Applied for a property that was listed at $2175, the income requirement is 3x. I make 10x with, i showed ***************************** paystubs of $5000/week! $20, 000/MONTH and she declined my application for Insufficient funds. They have not returned the $305! $250 admin fee. *************************** never replied to ANY emails. Contemplating getting a lawyer and suing the company and her specifically. Also posted about this online how someone making 10x the required income gets denied for nit having enough money. This is a SCAM

  Invitation Homes

  Date: 10/21/2022

  Sparrow completes a thorough review of all information submitted in connection with a rental application. If there are inconsistencies in any information provided, it results in a denial of the application. Our rental criteria specifically states that the $55 application fee is non-refundable. In the case of a denial, the $250 fee will be refunded within 14 business days of the application denial. Thank you.

  Halima A.

  Date: 10/24/2022

  There was no inconsistency, the application was denied due to FUNDS, Finances, income - whatever lie ur trying to whirl, no one is buying. Dont lie the refund has NOT been provided for the $250!

• Review fromnancy h.

  Date: 10/18/2022

  1 star

  nancy h.

  Date: 10/18/2022

  The heating and air went out, and has a gas leak. You could smell the gas, and they are saying that the original heating/air company that came out was incorrect. They have stopped the work orders and turned the gas back on. The occupant is sick now and elderly, and they have stopped answering the phones when I call to try to help her! There are a lot of issues with this house, but this is by far the greatest problem! She is paying far too much for this house to have this many issues, and has continued to pay the rent regardless of these. It's a sham and a shame to live like this!

  Invitation Homes

  Date: 10/21/2022

  We are very sorry to hear about this, *****, and would like to address the concerns with our resident. Please ask that they email us your review and their Invitation Homes address to **************************. Thank you.

• Review fromMadison G

  Date: 10/18/2022

  1 star

  Madison G

  Date: 10/18/2022

  All of the 1 star reviews are real. This company is predatory and their employees are just as bad. I am not the type to do this but I don't want anyone else to get into the same situation. They definitely do not care if life happens to you, they just want money. Million dollar company and they won't even get a decent rent portal to pay rent or make partial payments. Then they add hundreds of dollars of late fees. I lost my job back in July and have been going through so much since. I received rent assistance but lost it because they did not want to give me a simple form that I needed. Fast forward to now, I've been on a payment plan but they just continue adding late fees. When this could have honestly all been avoided. They have been making me drive an hour one way every other week to bring a check because they don't have a rent portal that works. They want you to pay more money. Like why take advantage of someone going through things?? Atleast I'm trying? Could not be paying at all. They are awful. Predatory. Make you pay thousands of dollars to move in as well and the house isn't even up to par. Our backyard looked like a jungle when we moved in. House was filthy. Everything about this company is just awful. Definitely wish I would have read all the bad reviews and lawsuits before signing.

  Invitation Homes

  Date: 10/20/2022

  We are very sorry to hear this, *******, and have escalated your review to the leadership team. An associate will be in touch with you to assist further. Thank you.

• Review fromBryan C

  Date: 10/18/2022

  1 star

  Bryan C

  Date: 10/18/2022

  If I could leave Zero stars I would. Let's start this off with the fact that an emergency situation in my home was not handled in an urgent manner. I called the emergency services number when I found a water main leak in my home. It took more than 48hours to get some one sent out. Been having to turn my water off and on. Can't wash clothes, can't take a shower, etc. They sent a non qualified leak detection plumber to investigate. Had to take time off of my busy job for it to be wasted. This was on a Thursday. Said they would reschedule with me to have a leak specialist come out. Friday comes along, I don't get a single update about the issue. I called every manager I could- who always seems to be out of office... maintenance manager said to stay with a friend ! Not funny ... Only to find out they wouldn't be able to send another tech out til Monday!! All weekend - no water. Doesn't feel very urgent.! Monday comes along, I had to take the whole day off - losing money from my job...the company was able to find the leak after a few hours, But invitation homes was not paying for emergency services( which I verified the vendor plumbing company did offer over the weekend repairs and emergency services) ** then scheduled them for a week and a day later. Here we are a week and a day later - taking off yet another day from work- losing money, the tech is back to finalize the repair and fill concrete. My closest floor is torn apart. The plumbing company is doing their job just fine, the problem is the ** was not willing to pay the emergency services in an emergency situation. There would be mold growing in the carpets and hardwood floors if it wasn't for me cleaning up like crazy with a shop vac. When I called to discuss with property manager again, I was then transferred around and was put on a waiting list to talk to him. A week has gone by and still haven't been in touch. I don't feel right about paying full rent with unusable amenities....

  Invitation Homes

  Date: 10/20/2022

  Hi ***** - We are sorry to hear about your experience and appreciate you reaching out. Your review has been shared with the leadership team who will be in touch to assist further. Thank you.

• Review fromRudy P.

  Date: 10/17/2022

  1 star

  Rudy P.

  Date: 10/17/2022

  I was looking to rent and each time I seen the Sparrow logo, I just stayed away from them, far away. Very unprofessional, especially, **********************, who apparently is either unorganized or unable to do math. I only wish there was a way to leave ZERO stars !!!I applied for a town home which was just over ***** a month. I paid $300 for the application fee, have 800+ credit score, nothing even slightly bad in my credit at all, have been paying ******** at my current place, have bought and sold 4 homes in the past 7 years, bought 2 new businesses this recent July. Knowing that as a self employed owner I would not have pay stubs to provide as proof of income, I read their qualifying guidelines which state I can pay my lease upfront, the entire years lease in full and was still denied. Why ? Well you need to show bank statements for the past 6 months with a average balance of over the equivalent of 3 years rent which was approximately $82,800 which I did provide to them !! No response to my emails asking what's the problem. Very unprofessional, actually rude for not answering any questions or willing to speak on the phone, and I ended up finding a town home elsewhere and move in 1 November 2022. I will never ever recommend Sparrow to anyone and makes me wonder if the non-refundable application fee is more lucrative for them then anyone paying rent ??

  Invitation Homes

  Date: 10/21/2022

  ****, I've looked into your comments and would like to respond. Our Rental Qualification Criteria does not state that a renter can pay the entire lease upfront, so that is currently not an option, and according to the information we reviewed, the combined household income of all applicants did not meet the requirement of a minimum of three (3) times the monthly rent. If you'd like to discuss further, please send an email to ******************************************

  Rudy P.

  Date: 10/21/2022

  You should read your own "other" category for additional source of income: Your own site depicts the following statement:In lieu of monthly income, bank account statements (including savings accounts) may be provided. A minimum average ending balance of three (3) times the total rent due for the entire term of the lease must be provided in order for the applicant to qualify under this method. For example, if the monthly rent is $1500 with a 12-month lease term, the average ending balance of the bank account must be a minimum of $54,000.I sent proof of having over 84K in personal accts.

• Review fromKathleen M

  Date: 10/17/2022

  1 star
  My son leases and I live with him. I am 67 and work from home. We have not been able to shower, use toilets, wash dishes etc since Saturday the 8th. He has placed calls to the maintenance line, has many work orders one at critical. We are day 9 of being in an unlivable house. They sent a handy man out last week who said this is out of his scope of support. We were able to shower Thursday as another *** snaked the pipe from the house to the septic tank. He put an elbow or patch. The line needs to be replaced. Imagine not being able to use a toilet for 9 days. This water has flooded into our tubs and my bathroom. We need someone to help and not ask to post our complaint and email...please make them help fix this. It is not hard. I would think the town should know in case there is a bigger issue. We don't know where else to turn for help. I can be reached at ************* We are located in ********* **.

• Review fromRyan Ann W

  Date: 10/14/2022

  1 star
  My family has been renting with Invitation Homes for 9 years. (Don't let that fool you though as we haven't stayed because we wanted to. More like we're stuck here because our family has become so sick and suffered in so many ways a financially is one of them) I've been begging and pleading for years for them to fix the issues at our house. I have documentation of every single issue. Pictures, videos, emails, phone calls and I've made a massive file. I've had all of our doctors document our medical records. They send unqualified people to do repairs and they lie. Our pipes are broken on the side of our house inside the wall, under the house (they were supposed to tear the floors out years ago and replace the pipes but didn't do it) The master bathroom floods with sewage and regular water at random times and goes into our room. The carpets were supposed to be replaced, go figure that hasn't happened either. The walls, ceilings, floors, attic and roof are full of water and humidity and mold and I have begged for them to help so my family is safe. Our AC breaks every few months and floods the carpets, the water causes brown and black spots on the walls and ceilings. They haven't fixed or replaced the roof and their idea of fixing the discoloration is to paint over it. The storm door finally got replaced but the man didn't know what he was doing and took the broken hardware off of the old door and put it on the new one and we had to communicate through a translation app because they were tired of the few good vendors feeling so bad for our family and what we have been living in and having five kids in it that they told us the truth and how bad things were. The company sent a mass email to all vendors stating they can't tell the residents any information. Our water is bad, mold and water in our cabinets and they expect us to live here when they take out the mold parts and leave ** without a stove for well over a month or two, possibly more. They said only two feet of pad

• Review fromMeryl H

  Date: 10/09/2022

  1 star

  Meryl H

  Date: 10/09/2022

  If I could give zero stars I would. The maintenance for our home is nonexistent. They refuse to address water damage and mold, air conditioning issues, electrical issues, and plumbing issues. Their crew did shoddy construction and we moved into a lemon. No one will help ** at invitation homes

  Invitation Homes

  Date: 10/10/2022

  We are very sorry to hear about your experience, ****** and have escalated your review to the leadership team. An associate will be in touch with you to further assist. Thank you.