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Business Profile

Real Estate Rentals

Invitation Homes

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Invitation Homes's headquarters and its corporate-owned locations. To view all corporate locations, see

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Invitation Homes has 22 locations, listed below.

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    Customer Review Ratings

    3.68

    Average of 2,281 Customer Reviews

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    Review Details

    • Stephanie W

      Date: 10/08/2022

      Stephanie W

      Date: 10/08/2022

      I can truly say I didn't have maintenance issues but dca paid my rent and then they also charge me for the same month and I paid what ******* told me to before dca paid and they lied about it and came up with all kind of other stuff I was only late with rent one time just to get the assistance and they stole it so SAD. Everyone I spoke with wanted to play dumb but my receipts says different I learned the hard way about them.

      Invitation Homes

      Date: 10/10/2022

      Hi ********* - We are sorry to hear about this and would like to ensure you are contacted for further assistance. At your earliest convenience, please email us your review and your Invitation Homes address to ******@invitationhomes.com. Thank you.

    • Danny J

      Date: 10/08/2022

      Danny J

      Date: 10/08/2022

      One of the worse run companies I have ever seen. The company has no oversite and must lose money constantly. I personally watched them lose guaranteed money because they don't returns calls or have any way to contact someone other then the receptionist. The managers and cooperate employees do not return calls EVER! Their Processors send out request for more information but have no way to respond back to or get in touch with. They fail to review documents which in return causes them to lose leases and lower the rent because they cant rent the property's. If you do end up renting from them they never complete service requests. They charge services fees for multi different items that are normally completed or included in normal rentals. Their kitchens and Bathrooms are never upgraded or updated. They have no way to pay the rent without adding fees unless you physically deliver a paper check to their offices (Which no one is ever at the location.) But the biggest issue with their company again is, No one that can help you with anything ever returns your calls. I once left a message everyday for a week and three weeks later still no returned call. On a Friday morning at 9 AM they say the manager will call you today by 5pm. but then no one calls and you cant leave another message for a call back until Monday. I can only imagine the Money lost adds up over time.

      Invitation Homes

      Date: 10/10/2022

      We are very sorry to hear about your experience, Danny, and apologize for the communication issues. We'd like to ensure an associate contacts you for further assistance. Please email us your review and Invitation Homes address to ******@invitationhomes.com. Thank you.

    • K I.

      Date: 10/07/2022

      K I.

      Date: 10/07/2022

      Horrible company to rent from. Zero is what I would give them. We rented from them 4-5 times. Didn't have many is***s until we had to break a lease! ***** hit, and ***** lost his job of 40 years. They had a 45 day notice that we were leaving ON OUR OWN. The house was MOVE IN READY when we left ON OUR OWN. They yard was done, floors, EVERYTHING. The house was rented as soon as we moved. They kept our deposit and that is what they said they were going to do and we were fine with that (since we broke the lease) although they had NEVER kept our deposit before. They get people that have to be removed from their properties, they get people that trash their properties, and they get people that run up bills trying to evict them and here we move on our own and now they are trying to *** us. IF YOU READ these reviews I am sure you think some are just people being ignorant on purpose but MOST OF THEM ARE LEGIT! DO NOT RENT FROM THEM, they are bogus, they will get you one way or another!

      Invitation Homes

      Date: 10/07/2022

      We are sorry to hear this, *****, and have escalated your review to the leadership team. They will contact you to further discuss your concerns. Thank you.

    • Stephen W

      Date: 10/07/2022

      Stephen W

      Date: 10/07/2022

      Worst rental company ever. Cannot ever get anyone in the phone-tried 6 times to get the ********* ** office and they always transferred to a call center. In my house 11 days and still have problems and they have not corrected. This company Nickle and dimes you to death. They charge a fee for everything. Rent from someone else!!!!

      Invitation Homes

      Date: 10/07/2022

      We are sorry to hear this, *******, and would like to ensure you are contacted for further assistance. At your earliest convenience, please email us your review and Invitation Homes address to ******@invitationhomes.com. Thank you.

    • Christine R

      Date: 10/06/2022

      Christine R

      Date: 10/06/2022

      I have been with the company for five years. I recently found mold in this residence and would like to move. They started work but I need to be moved so they can properly work. My couch, shoes, and more mold grew on things in the house. I have had to throw away so many of my items. I need a Maintenace transfer to safe property. The previous house I rented had mold growing too. I wear a mask in the home due to my respiratory becoming impaired from the mold. I can see it growing out of my vents too, ******** unit is blowing mold in my face. It's in the closet where I sleep, and no one will transfer me. when they start the work spores and mold mites will be flying everywhere, mold mites' p*** and I inhale their p*** that's what get people sick. they need to move me asap. I NEED HELP!!

      Invitation Homes

      Date: 10/06/2022

      Hi ********* - We apologize for the issues you've experienced and appreciate you bringing this to our attention. Your review has been escalated to the leadership team who will be assisting you further Thank you.

    • Tricia W

      Date: 10/02/2022

      Tricia W

      Date: 10/02/2022

      Horrible experience with our neighbors who rent from you! Loud music all the time, including the middle of the night! Trash all over my yard because they don't use trash bags for their trash. Trash cans on the street all week. Their trampoline on our property. We have many horrible experiences with our neighbors next *********** different neighbors have lived here. Also, they park on the street in front of our home all the time. Our mail has not been delivered numerous times because if this. Neighbors like this should not be allowed to live in our community! They do not care about our neighborhood.

      Invitation Homes

      Date: 10/03/2022

      We are very sorry to hear about these issues, Tricia, and would like to address your concerns with the Property Manager. At your earliest convenience, please email us your review and the Invitation Homes address you neighbor to **************************. Thank you.

    • Amy M

      Date: 09/30/2022

      Amy M

      Date: 09/30/2022

      DO NOT RENT ANY HOMES FROM THIS COMPANY!! DON'T EVEN CONSIDER IT JUST RUN. It has been a disaster since we moved in. From severe plumbing issues, mold, illness because of mold, fees, fees, and more fees, cancelling your electricity, lack of communication, lack of accountability, one hand doesn't know what the other hand is doing. They do not care about their tenants AT ALL. There's so much more that we've dealt with and still dealing with today. It takes them FOREVER to complete work orders. I have been very patient with them and accommodating but they are only out to take your money, fee you to death and spend none taking care of the home. We have been in this home for over 2 years and it's been one thing after another. I wish I could go back and tell myself to not do it. So I thought I would let others know. You can find better.

      Invitation Homes

      Date: 09/30/2022

      We are very sorry to hear about this, ***, and have escalated your review to the management team for further assistance. Thank you.

    • Roxanne H

      Date: 09/30/2022

      Roxanne H

      Date: 09/30/2022

      There are so many fees with this property company. They will pinch you for every *****. The maintenance management of work orders is ridiculous. You are waiting a minimum of 4 weeks for someone to go by. I had to wait for over a month for a backed up toilet. When we first moved in, the property was not cleaned out. Windows still had dead bugs, yard was left a hot mess with branches and debris so badly that we even received an HOA violation. This was corrected of course and we did not pay the fee Had I done more research on this property management, I would have reconsidered signing the lease.

      Invitation Homes

      Date: 09/30/2022

      Hi ******* - We are sorry to hear this and have shared your review with the leadership team. They will be in touch with you to further address your concerns. Thank you.

    • Kristin B

      Date: 09/29/2022

      Kristin B

      Date: 09/29/2022

      Invitation Homes doesn't even deserve a 1 star rating. Absolutely the worst rental company in all of **. When we moved in there were a lot of issues in and outside the home, from carpet to paint to dog chewed baseboards to a leaking fridge and paint on the exterior of the home. Then the ** went out and it took them over a week to fix it! Their move out process is the biggest SCAM ever. Their document states they recommend you hire one of their companies although you are welcome to hire your own and leave a receipt OR do it yourself. However, I received an email stating I didn't leave a receipt from a cleaning company so I was charged! My video at move out shows how immaculate the home was left. Paint: during pre move out the ** guy specifically told me the exact, custom color, from ********** and the type of Behr paint they use. This way I could do touch **** I was still charged for paint. Even though there were ************ issues when we moved in. So they never fix anything, they just keep charging every single resident. I have always left rentals in spotless condition so I'm beyond floored at the fact that they are taking almost all of my deposit. I DO NOT recommend this company. RUN. They will take everything from you and you will never see a ***** of a deposit.

      Invitation Homes

      Date: 09/30/2022

      Hi ******* - We are sorry to hear about your experience and appreciate you reaching out. Your review has been escalated to the leadership team and an associate will be in touch to discuss your deposit. Thank you.

    • Darren U

      Date: 09/27/2022

      Darren U

      Date: 09/27/2022

      I am interested in potentially renting a home in / near **********. My family and I had a particular house we are interested in. Over the span of approximately two weeks, I have reached out to them (realtor.com, trulia.com, and the phone number on their website) SIX times to ask TWO questions (what are the dimensions of the kids' bedrooms -- and -- is there a non-bedroom that could be used as a home office). Nobody has ever responded. Since I'm trying to give them my money and they're this hard to deal with, I cannot imagine how hard they'd be to deal with once locked into a lease.

      Invitation Homes

      Date: 09/28/2022

      We are very sorry for the communication issues, Darren, and have shared this with the leadership team. An associate will contact you to further answer your questions. Thank you.

      Darren U

      Date: 09/30/2022

      An associate (******) responded a couple of days ago. Very professional. Still unable to answer or questions, not her fault. We're going in a different direction.

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