Reviews

This profile includes reviews for Invitation Homes's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Invitation Homes has 22 locations, listed below.

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  Invitation Homes

  5420 Lyndon B Johnson Fwy Ste 600 Dallas, TX 75240

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  Invitation Homes

  9335 Harris Corners Pkwy STE 100 Charlotte, NC 28269

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  Invitation Homes

  5310 Cypress Center Dr STE 105 Tampa, FL 33609

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  Invitation Homes

  3600 Lime St STE 721 Riverside, CA 92501

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  Invitation Homes

  7702 E Doubletree Ranch Rd Scottsdale, AZ 85258

Review Details

• Review fromRandell J.

  Date: 09/22/2022

  5 stars

  Randell J.

  Date: 09/22/2022

  Great rental company! Anything that needs to be fixed gets done promptly and is super easy to schedule via the app!

  Invitation Homes

  Date: 09/23/2022

  Thank you so much for leaving us a review, ********

• Review fromVid B

  Date: 09/19/2022

  3 stars

  Vid B

  Date: 09/19/2022

  Technician appointments take atleast 4 weeks for any work around the house. Once they come, they do a good job of resolving the issue. To schedule the visit, the wait times are too long

  Invitation Homes

  Date: 09/20/2022

  Thank you very much for the review! We'd like to follow up with you to discuss your overall experience with maintenance if you could please email us your review and Invitation Homes address to ******@invitationhomes.com. Thank you.

• Review fromGail

  Date: 09/17/2022

  3 stars

  Gail

  Date: 09/17/2022

  We have been in our IH home for 8 years..the rent keeps going up..and i don't want to anything negatory at this point..except they are very hard to work with and maintenance issues can be a problem..so after we get done trying to negotiate our rent now that we are on fixed income and i removed to work at 73 to pay for last increase..I have been waiting since July6 to have a window repaired or replaced..so depending on the next few weeks i will have lots to say..lol

  Invitation Homes

  Date: 09/21/2022

  Thank you for the review!

• Review fromChristopher L

  Date: 09/14/2022

  1 star

  Christopher L

  Date: 09/14/2022

  Horrible customer service from matinance Department *******. *********************** up on me and the other trash mouth lady has a hearing problem. Said her technicians does not need to call their customers when they are on site I was in the bathroom because I was told I didn't have to wait by my door from 0800-1200. Just Horrible maintenance customer service

  Invitation Homes

  Date: 09/14/2022

  We are sorry to hear about this, ***********, and appreciate you reaching out. Your review has been shared with leadership for further assistance. Thank you.

• Review fromCamdyn H

  Date: 09/14/2022

  4 stars

  Camdyn H

  Date: 09/14/2022

  I did voice some concerns in an earlier review. Although I feel invitation homes does have a lot to work on, after discussing some matters with ******* she helped resolve them. I feel like if every department had a ******* the renting process with Invitation Homes would of been a better experience. However, on the *************** from working with **************** have raised my rating to a 4. As she took the time to understand my concerns and met me half way with some of them. Again thank you so much ******* !

  Invitation Homes

  Date: 09/14/2022

  Thank you so much for taking the time to update your review!

• Review fromMelissa C

  Date: 09/12/2022

  1 star

  Melissa C

  Date: 09/12/2022

  Absolutely awful !!!!!!! It was the first time I rented. ***************************** was rude and didnt work with me. Then her supervisor *************** was equally as rude. I didnt even know how to pay the rent and it was a holiday weekend and they charged me $125 on top of my rent. It took four days to get my account verified and it was an additional $68 if i used my credit card. I reached out to the girl I worked with at closing to see how to pay rent but didnt hear back so they said I was late and wouldnt budge. Im so upset I sold my house to this organization who stole $125 from me and were so beyond rude. I have never seen anything like it. Do NOT rent from them or sell your house to them. They are a nightmare.

  Invitation Homes

  Date: 10/21/2022

  ******************, I've looked into the circumstances of your review and would like to respond. On July 29th, our Sparrow team sent you a Welcome to Sparrow email that included 4 attachments (How to set up your account, How to make a payment, Maintenance Responsibilities, and Insurance Requirements). The email provided contact information and details on the items that needed to be completed. We did not hear anything from you again until September 5th. We responded on the 6th with a reminder to submit your past due rent payment. Our property management team worked with you almost daily in order to make sure you were working to get your account set up. We waived the late fee and verified on September 13th that your account still had not been completely verified. Again, our Sparrow Team worked with you diligently in order to help get you set up and comfortable in your new home. If there is anything further, please contact us. Thank you, and we hope you are enjoying your new home.

• Review fromCamdyn H

  Date: 09/11/2022

  1 star

  Camdyn H

  Date: 09/11/2022

  Horrible money hungry company! When we first moved into the home it was absolutely filthy. There was s****** on some of the walls and the baseboards were black with filth. The floors were disgusting and one of the rooms had a disgusting scent. I didn't complain about it because I was ******* them to get in as I was relocating for a job. Maintenance was ****. We had several issues with our fridge. The first time the freezer was cracking. So they caulked the cracks. At another time they sent someone who didn't know what they were doing and he was slamming things around and cussing for hours. Ended up completely breaking the fridge and we lost our food. We called invitational homes and they told ** they wouldn't do anything about it and to try the insurance (which you are required to have). They only covered food loss from hurricanes. The companies charges ridiculous fees. 20 bucks for a smart home. 10 dollars every month for an ac filter that was shipped once every three months (so a 30 dollar filter). And so much more. Now come to move out. My mother was diagnosed with cancer. She was diagnosed a month before our renewal. We asked to cancel it and asked the penalties. They didn't say anything just sent over paperwork to say we weren't renewing. At move out I rented a steam cleaner to steam the carpets, lawn equipment to take care of the yard, I scrubbed the place down from top to bottom! They took my entire ***** dollars!! Even after all that hard work I did. ***** for saying we were moving out 26 days before move out. I'm sorry we weren't informed earlier that my mother had cancer and would need to move back home. They are charging us even more money! We moved our stuff out a week before move out and I came back down and spent an entire week getting things in order occurring to their ridiculous move out list. All that money they charge and they don't have a cleaning team for move out? Makes no sense to me. Run from this company. **** **************** for high fees!

  Invitation Homes

  Date: 09/13/2022

  We are sorry to hear about your experience, ******* and have shared your review with the leadership team. An associate will be contacting you to discuss your concerns. Thank you.

  Camdyn H

  Date: 09/14/2022

  I was helped by Cynthia this morning! She let me voice my concerns and did her best to meet me half way. I am very grateful for Cynthia's help!

  Invitation Homes

  Date: 09/14/2022

  Thank you for the update, *******

• Review fromTony H

  Date: 09/08/2022

  1 star

  Tony H

  Date: 09/08/2022

  This company is horrible they will find anyway possible to take money from you . They literally charge for you everything and they have horrible customer service. Run do not rent a ********************** from them .

  Invitation Homes

  Date: 09/09/2022

  Hi **** - We are very sorry to hear this and would like to follow up with you to discuss your experience. At your earliest convenience, please email us your review and Invitation Homes address to ******@invitationhomes.com. Thank you.

• Review fromValerie B

  Date: 09/08/2022

  1 star

  Valerie B

  Date: 09/08/2022

  This place is horrible. I moved in August 3rd. My ** stopped working August 22nd mind you I live in ********* ****** summer days are ******* degrees. ** tech did not come until 8/24. He then told me my ** unit needs to be replaced he has to get it approved first before he can do anything. So I kept calling to get it approved. Finally a few days later it was approved bit I waited until 8/31 to have my ** replaced. My home did not reach 75 degrees until 3am on 9/1. The entire time I have been in the home I work from home and I have a big dog, they told me they will pay 100 dollars a night I live in ********* there aren't any hotels for 100 dollars a night. On Friday 9/2 I let them know the ac still does not work it only cools some parts of the house and other parts the home is very hot. Friday 9/2 ac guy came back out and said the ** needed to be charged he was just letting freon out in the back yard I told if health and safety seen that he would get a very big fine. He left and said everything should be good the house never cooled down still hot I leave my ** temp set to 68 it never reaches that temp even overnight. All the portfolio manager took off the rent was a daily rent credit for 7 days it's been well over 2 weeks inhave been dealing with this problem. I pay a month fee for them to provide air filters for thr ** system and they sent wrong sizes I had to go out and purchase my own. Our front door came right off thr hinges my husband looker and they had very small screws in there not holding anything together mybhusband had to go buy his own screws and put them in himself. I would never ever rent from this company they are the worst reality I have ever rented from. I have only been here a month and have gone through so much with these people. I was told yesterday if my thermostat isn't over 85 degrees there is nothing they can do. Seems they don't want to fix the problem. But if me or my family get sick I'm holding them reliable and I will seek an attorney.

  Invitation Homes

  Date: 09/09/2022

  Hi ******* - We are very sorry for the experience you've had with your AC and have escalated these concerns to the leadership team for further assistance. Thank you.

• Review fromKevin B

  Date: 09/07/2022

  5 stars

  Kevin B

  Date: 09/07/2022

  We just moved in and there were a few things that needed to be addressed. They are taking care of it quickly and efficiently

  Invitation Homes

  Date: 09/08/2022

  Thank you for taking the time to leave us a review, ******