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Business Profile

Restaurants

Wingstop Inc. (Corporate Office)

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Wingstop Inc. (Corporate Office)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Wingstop Inc. (Corporate Office) has 287 locations, listed below.

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    Customer Complaints Summary

    • 503 total complaints in the last 3 years.
    • 217 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/05/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****** an employee verbally assaulted me and several over customers over some personal issue she had with another customer. She refused my order and others due to an **** order that was made from this other customer who tried to avoid the employee ****** who should NEVER be around food or people with the level of service and care she had for the children around nor the other customers. Ive never been verbally assaulted just trying to order food for my family just because an Employee has an issue with someone else it should never be taken out on someone. Especially myself being active in the military. ********************************************************************************************************** Employee: ****** I will be seeking action with my corporate office who will be sending over paperwork.

    • Initial Complaint

      Date:10/05/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date:10/4/24 amount:$20.94 I placed an order online for my husband to pick up at this location **************************************. When he went to pick it up he waited for his order when he grabbed his order he said the employee with a receding hairline, messed up looking hair, and heavy in weight/chubby yelled at him like a maniac I don't know if he thought my husband was grabbing the wrong order or something but still not okay to yell across the restaurant and embarrass him in front of everyone. before he yelled at my husband he was yelling in the restaurant to his friends because his friends were there. check the cameras this occurred on 10/4/24 at 8:00 to 8:07 pm. please contact and reach out me as I am very upset about this incident and so is my husband.

    • Initial Complaint

      Date:10/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company is stealing, I paid for goods and I didn't recieve what I paid for. I've tried contacting them through the website..no response. I've tried calling the store 20+ times but cannot get through, always get a recording saying they are on the phone. I ordered bone in buffalo wings for $5.99 and did not get them. I need my money back that they stole from me. Can you please help?

    • Initial Complaint

      Date:10/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Wingstop Corporate Team,I am writing to express my serious concerns about the Wingstop location where I was recently employed. 847 ******** Crossings.During my time there, I observed several alarming issues that need immediate attention:1. The staff consistently failed to wear gloves while handling food.2. There were multiple instances of roaches in the kitchen area.3. The manager was frequently absent, leaving the team unsupervised.4. I witnessed staff making inappropriate sexual comments to a minor.5. The area behind the grill was never cleaned, with grease and uncooked meat accumulating ************* a former employee, I believe my observations are credible and warrant urgent action to ensure the safety and well-being of both customers and staff.Thank you for your prompt attention to these matters.Sincerely,****** ******

    • Initial Complaint

      Date:10/01/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 5th placed an online order at this Location,had special requests on certain orders for my wings and fries be extra crispy well done! Upon arrival to pick up my order,I was told my order wasnt ready,had to wait an extra 15 min so I reminded them to make sure my order was cooked extra crispy well done and they said yes maam!! When my name was called for my order I checked to make sure it was made correctly,my wings were sitting in a bunch of liquid and very soggy,my fries were cold and not cooked correctly!! I brought it up to them and the manager came and told me I have to put in special requests because its extra cook time. I then showed him my receipt and told him I did request my order that way and he made a face!! I just took my order and told him thanks! When I got to my car my husband said to check order make sure everything was there.started looking through both bags and I was missing a large order of fries and voodoo fries. I gathered all the food and walked right back in to let them know I was missing food. They just looked at each other and started looking for the orders they forgot to add in my bad! I place all the food on the counter and ask them for my refund!! Manager( *******) lets me know the manager above him would have to process my refund since it was an online order & that I should receive it in 5-7 business days!!! 8 buisness days go by and no refund! I start making phone calls,spoke to an area manager( ******) told her about the situation and she said she would look into it and call me back! Never received a phone call!! Reach out to her again September 18th to let her know I still hadnt heard back from anyone and still no refund! She was completely rude to me, she was told situation had been handled and I told her obviously not because Im calling again! Told me nothing could be done for me & hung up!! My order was $71.39!! They wont refund me my money and I didnt keep the food!!!Everything is on their cameras!

    • Initial Complaint

      Date:10/01/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 14, 2024 I tried to order two chicken sandwiches at my local Wingstop online. I was given an error message and was prompted to try again. I did so. Unfortunately, I was given the same error message. Thinking that maybe there was an issue with my ***** credit card, I used my Discover card. I received the same error message on this card. I then drove to the restaurant and placed my order in person. I was told that there would be a 45-minute wait. I said that was fine. About 30 minutes later, my name was called and told that my order was ready. I went to the counter and was presented with three bags with two sandwiches each. I reluctantly agreed to pay for the three bags of sandwiches but wanted a refund on the other order that I had not received but had paid for. That was agreed to. The manager issued a credit card refund ($11.98) for the one order of two sandwiches that I did not receive. I was told by the manager that it would take 7-10 days for this refund to appear on my CC statement. I was a bit puzzled why it would take so long but said that was fine. After waiting a month with no refund, I then wrote a letter to Wingstop headquarters in *****, explaining the situation. Crickets. I called. *************** forums said this was par for the course. Headquarters would eventually just push the responsibility onto the franchisee. Two weeks ago, I wrote a letter to the franchise owner. I even offered to take either a refund or store credit. Crickets. I have a credit card refund receipt for $11.98 that has not been honored. Could this be considered fraud or theft or ??? Your help would be appreciated. Thank you.

    • Initial Complaint

      Date:09/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a order for a 30 piece family pack ordered the wings and fries extra well done I picked up my order around 8 oclock and when I got home neither the wings or fries where well done or crispy I called the store and the person I spoke to barely spoke English he told me to come back and have the order remade I told him id bring the food in the next day to have it remade as it was already past 8 and by the time I would have got back to the restaurant and back home it would be past 9 he said no I asked how to talk to the manger and he said they where there I said please let me speak to them he said hold on and 5 minutes later came back and said they where too busy to talk to me

    • Initial Complaint

      Date:09/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Friday September 27th I placed an order with Wingstop for delivery. My total was $37.10. I ordered through the website to avoid door dash - yet my order was still picked up by a dasher. It was to be delivered to a ********* in the same road (*********** in ************ - about 2 miles away at most.) I received a series of text messages that said my driver "couldn't find my location," and to text or call the number provided (**************). I did this. Over and over, and got no reply. Eventually the order was marked as delivered and the number provided stopped working entirely. After this incident I have spent a total of 2.5+ HOURS on hold with the store I ordered from trying to get (first) a reorder so I could still eat - and then a refund as my shift was over and I was going home. Over the weekend I continued to call over and over and sat on hold each and every time - to the point where I started calling other stores just to see what would happen .... Same issue. Just sat on hold forever with not a soul picking up the phone. I have even tried to call the Texas corporate office with the same results. This company just does not answer phones at any location, but their website says the only way to get a refund is to call the store.

    • Initial Complaint

      Date:09/29/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a gift card , it says free five wings no expiration date I went to several Wingstop in *********, but then I went to the one in ***** where I got the gift card I went to the manager. I spoke to her. She told me she would not get the five free wings is it *********************** , phone **********.

    • Initial Complaint

      Date:09/29/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express my disappointment with the recent experience I had at Wingstop at *****************************************************] on 29Sep2024. The service I received from a manager was extremely unprofessional, and the quality of the food was unacceptable.Firstly, I ordered chicken wings that were burnt and inedible. When I brought this to the attention of the manager, they admitted that the oil used was bad. However, they also claimed that they had no control over the quality of the oil. This response was not only unsatisfactory but indicated a lack of commitment to maintaining food quality standards.Additionally, when I requested the manager's name, they refused to provide it. I also asked for the contact information for the district manager or corporate office, but the manager refused to share this information, instructing me to look it up online instead. This behavior is unprofessional and demonstrates a lack of respect for customer concerns.I would appreciate it if you could address this matter and take the necessary steps to ensure better quality control and customer service in the future. I would also like to request the contact information for the district manager or corporate office to escalate this issue further as well as a full refund.

    Wingstop Inc. (Corporate Office) is NOT a BBB Accredited Business.

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