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Business Profile

Restaurants

Wingstop Inc. (Corporate Office)

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

This profile includes complaints for Wingstop Inc. (Corporate Office)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Wingstop Inc. (Corporate Office) has 286 locations, listed below.

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    Customer Complaints Summary

    • 498 total complaints in the last 3 years.
    • 218 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/08/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered from wing stop and I can't get a refund I don't know why but the chicken gave my family a allergic reaction it was bad I want my money back

    • Initial Complaint

      Date:08/06/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Due to an unfortunate personal event that took place the night of 08/05/22 I was unable to pick up my already paid for order (25.31) from this location. I called back the next day to speak with an employee at the location for assistance with my order that was not picked up. Young woman explained to me that she would have to speak with her manager in order to process a refund or a redo of my order. After 5 minutes of being on hold. She then explains that after speaking with her manager and assistant manager that they could not refund me for my order or remake the order. The reason for this is because of "I didn't call to say I wasn't coming". This highly upsetting. If would've been able to contact the restaurant I surely would have.... I am truly disappointed in wingstops management personnel. I can certainly understand if the location is unable to remake my order. However, my refund was not permissible. I am simply requesting proper resolution to may issue.

    • Initial Complaint

      Date:08/03/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a delivery order and paid for all flats, wanted my wings well done and got my order and they weren't all flats, my chicken was soggy. I called and attempted to get a resolution and told them I wasn't able to come back tonight as this was a delivery order, she told me they will need the chicken back to replace my order.

    • Initial Complaint

      Date:07/14/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I worked for them they owed me a last check entered wrong address in system it was mailed somewhere else and have been getting no response on what they are gonna do. they clearly see the address is wrong and that the last check has not been cashed. I have been constantly reaching out and they have not replied it has been since the end of June when I was suppose to receive my check and have not

    Wingstop Inc. (Corporate Office) is NOT a BBB Accredited Business.

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