Complaints

This profile includes complaints for SunRidge Management Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SunRidge Management Group

  1605 Lyndon B Johnson Fwy STE 250 Farmers Branch, TX 75234-6802

  
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  Sunridge Management

  Gulf Shores, AL 36542

• 

  The Lofts Of Inman Mill

  240 4th St Inman, SC 29349

• 

  Cross Timbers at Grand Street

  2601 N. Grand Amarillo, TX 79107

• 

  The Arbors of Taylor

  201 Highland Dr Taylor, TX 76574

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/20/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used to live at one of their properties, Villas of ********** in ***********, *******. I had signed a renewal of my lease with them and soon after accepted a new job in *******, **, 6 hours away, and provided them a copy of my offer letter with intent to vacate. They have reported me owing $3,066 to the ************* for breaking this lease early. I have called the apartment complex itself and its management company, Sunridge Management, to try to take care of this debt and they will not respond to any of my calls or emails. This debt is causing me to get denied at every home I apply for based off of poor rental history even though Ive never missed a rent payment in my adult life. Please help me get in contact with them about this debt. Its unfair to hold this over my head while they wont even answer a call to take care of it. My credit report also has no information on how to contact them with the debt listed by RentDebt Automated Collections.

  Business Response

  Date: 10/08/2024

  Dear Julie Parker,

  Thank you for contacting the SunRidge Management Team
  regarding your pending collection balance with the Villas at Bon Secour. We
  appreciate your patience as we thoroughly review and address this matter.

  After reviewing our records, we confirmed that there was an
  outstanding balance on your account. You notified the property that you had
  received a job offer in a new city and submitted notice of your intent to
  vacate. As outlined in your lease agreement, a Lease Termination Fee applies
  under such circumstances, and this policy was reviewed by our onsite team when
  they received your notice.

  Additionally, our records indicate that you did not fulfill
  the 30-day notice requirement. Our office made several attempts to contact you
  via email and phone to provide a status update, but unfortunately, we were
  unable to reach you.

  We did receive your email and phone call at the corporate
  office and made efforts to return your call, although we were unsuccessful in
  connecting with you. Our Customer Relations Manager also emailed you the
  protocol for resolving the outstanding debt with Rent Debt. Once an account is
  transferred to collections, we are unable to resolve it directly.

  For your convenience, we have attached the email thread and
  Final Account Statement. The email thread confirms our attempts to contact you
  within a reasonable timeframe to help resolve the matter.

  We sincerely apologize for any inconvenience this situation
  may have caused and appreciate your understanding as we worked to address this
  promptly.

  Sincerely,
  SunRidge Management

• Initial Complaint

  Date:09/18/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a lease for this apartment. But they are ***** infested and with multiple sprays they are not able to resolve the issue. I am not the only one, there are several other tenants who face the same problem. The apartment manager is trying to blame it on us. I am attaching the proof and the experience of atleast 20 others that was found on ****** and that was acknowledged by the complex that they were residents and these are real complaints.

  Business Response

  Date: 09/18/2024

  Hello,

  I hope this message finds you well.

  I wanted to ask for clarification regarding the attachments this resident included. Is it permissible for the resident to screenshot ****** reviews that contain others' names and post them to this website? While I understand that individuals may have consented to having their names listed on ******, Im unsure of the specific policy with the Better Business Bureau (BBB).

  Additionally, weve been in direct contact with this resident, and she is currently refusing to allow pest control into her apartment, which is delaying the necessary treatment.

  Thank you in advance for your guidance and feedback on these matters.

  Sincerely, 

  ******** ****
  Customer Relations Manager
  

  Business Response

  Date: 09/19/2024

  Hello,
  
  I hope this message finds you well.
  
  I wanted to ask for clarification regarding the attachments this resident included. Is it permissible for the resident to screenshot ****** reviews that contain others' names and post them to this website? While I understand that individuals may have consented to having their names listed on ******, Im unsure of the specific policy with the Better Business Bureau (BBB).
  
  Additionally, weve been in direct contact with this resident, and she is currently refusing to allow pest control into her apartment, which is delaying the necessary treatment.
  
  Thank you in advance for your guidance and feedback on these matters.
  
  Sincerely,
  
  ******** ****
  Customer Relations Manager

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been in communication with staff pertaining to the foul toxic oder permeating from the garage spreading through the vents into the unit. I am plagued with the smell emanating from garage upon entry and exiting the unit. This unit is uninhabitable, and the leasing office was well aware of the issues prior to my mov-in/ lease signing. I was told that these issues would be fixed/ resolved/ repaired prior to me moving in and signing the lease- this was not true. I have voiced the threat to my health, impact to the quality of my (and my child's) life, negligence on their part with leasing me out the unit to start with, knowing its uninhabitable state. I take accountability in the prolonged back and forth, as I am in the military and sometimes found it difficult in my research for an answer to what steps i need to take moving forward, as well as giving them the opportunity to fix the concerns in house/ internally.My rights are being violated as I have asked on numerous occasions to break my lease due to violations of Section ****** of the Texas Property Code. They have receiving sufficient time to correct issues and we are now well over three months in and they are still informing me that I am subjected to paying lease early termination fees (lease start 17 May 2024) and that to terminate I would have to be out by the end of the month. Also that they need a written 30 day notice- which I have given three times via email since July. I am current on my rent.5/17/2024 - Current paid $4991.21 (rent)Business has committed to provide me with a hospitable living environment, timely repairs, "a hands-on approach to the day-to-day operations of each asset. No matter what, we remain faithful to our core commitment to provide unparalleled customer service, and we do it with a staff composed of reliable, trustworthy, and unflappable professionals" as well as other obligations stated in my leasing agreement.

  Business Response

  Date: 08/30/2024

  Dear ************************,
  
  Thank you for contacting the SunRidge Management Team regarding your request to terminate your lease agreement at Bellwether Ridge Apartments. We appreciate your patience as we thoroughly address this matter.
  
  Upon reviewing our records, we confirmed that you submitted a work order on July 26th, 2024, concerning an odor emanating from your garage.Our onsite and maintenance team promptly responded and inspected the area,identifying the source of the issue. It was determined that the smell originated from the previous resident, and corrective measures were promptly initiated.
  
  The onsite team scheduled the concrete to be painted by a professional vendor to help contain the odor. However, they were only able to complete portions of the garage due to the presence of your personal belongings. Once informed that your belongings had been moved, we promptly scheduled another odor eliminator treatment for August 8th, 2024. To ensure the effectiveness of the treatment, an additional odor eliminator procedure was conducted from August 14th to 16th, which successfully addressed the issue.
  
  Despite the successful resolution of the odor problem, we understand that you requested to terminate your lease agreement without penalties. We have accepted your early termination request and informed you that, as long as you surrender the apartment before September 1st, there will be no penalty.
  
  Please know that we have been committed to addressing the pending work orders within the apartment and resolving this issue as swiftly as possible to ensure your comfort.
  
  We apologize for any inconvenience you have experienced and appreciate your understanding as we worked diligently to resolve this matter.
  
  Sincerely,

  SunRidge Management

• Initial Complaint

  Date:08/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've received my final statement. There are theee charges that I do not agree with. There is a $125 charge for sheetrock repair/damage, a $55 cleaning fee and also a $16 appliance damage/cleaning fee. I spoke with the manager, ****** ********, and he advised me that those charges are applied to every resident at move out. He sent me resident handbook with my signature on it that had the fees listed. Even my lease, paragraph 48 states: If you don't clean adequately, you'll be liable for reasonable cleaning charges. The unit was cleaned throughly. I asked if the $125 and $16 fee could be removed because the unit did not need to be repainted nor did it have Sheetrock damage and the $16 appliance damage/cleaning fee that he said was for the drip pan to be changed did not make sense either. I also sent over a detailed video showing that there was no damage to the unit since they denied my final walk through when I turned my keys in. They told me a walk through had to be scheduled. Ever since my termite issue I feel as though I have been targeted by the office and the staff so I knew there would be issues upon move out. Attached below is my lease and the signed resident handbook that states nothing about those fees. I've also asked for proof of the sheetrock damage and/or where the until needed to be repainted and still have not received any. I know the unit does not need to be repainted or have damage because I painted the unit before I left with the correct paint from your vendor *******-********. Please review and reassess the charges since I did leave the unit as move in ready. The three unnecessary fees totaling $196 should be removed. Also, I've been asking for the payment portal to be opened so I can make the final payment for the sewer, trash and water.

  Business Response

  Date: 09/04/2024

  Dear Ms. Ayina Banks,

  Thank you for contacting the SunRidge Management Team regarding the move-out charges for your unit at Parc at Denham Springs. We appreciate your patience as we carefully reviewed the matter.

  After conducting a thorough walk-through of your apartment following your move-out, our team identified several areas that required repair, which have been charged to your account. These included replacements for drip pans, sheetrock repairs, appliance damages, and cleaning services. The assessment was completed promptly by the onsite team in accordance with our standard procedures.

  The team explained the nature of the charges to you and provided a copy of the resident handbook for reference. Please note that appliance repairs, painting, and cleaning charges are standard for all residents if damages are found upon move-out. The charges for drip pans and sheetrock repairs are based on the materials used to restore the apartment. Additionally, a standard cleaning fee is applied unless the resident provides proof of professional cleaning services at the time of move-out.

  Regarding the termite situation, please rest assured that this issue was unrelated to the move-out charges. The onsite team worked diligently to resolve the termite issue and it did not affect your final statement.

  Unfortunately, we are unable to reopen an account once a resident has been moved out of our system. However, we do offer payment plan options and accept certified funds, which can be applied to the account before it is processed for collections.

  We sincerely apologize for any inconvenience this may have caused and appreciate your understanding. Should you have any further questions, please feel free to reach out.

  Sincerely,
  SunRidge Management

  Customer Answer

  Date: 09/04/2024

  I am rejecting this response because:   I am asking for proof of "said damages." Once again, with proof, the unit was left clean, painted and with no drywall damage. Upon reading the lease and the handbook there is no verbiage that states the fees are mandatory and standard. If I have over read where it states that please provide that as well. 
  In section 48 of the lease it states to leave the unit clean or I will be charged. It does not say to provide proof of cleaning receipt. A previous also advised me that these fees are not mandatory. Please review the video that is in the email that you did not respond to, of how the was left with no damage that you are stating was left with no proof. 
  Once again, please remove the bogus damage and cleaning fee or provide proof of the "damage." Otherwise we will have to settle this in court with the proof I have and the proof I am requesting. 
  
  

• Initial Complaint

  Date:08/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I moved into apartment 535 in March of 2023. Nothing was too terrible but we did start having some health problems such as respiratory issues, brain fog, and allergic conjunctivitis for 2 consecutive months in my wifes eyes. We filed an early lease termination form in May due to moving to another city. After this I discovered the **** ducts were infested with mold. We went to the doctor and the allergic conjunctivitis was diagnosed and confirmed to have been caused by mold exposure. I contacted management and made arrangements to live with family friends because I did not want to jeopardize our health moving forward. Our symptoms lessened once we were removed from the unit. Management finally contacted me and said they cleaned the ducts. I went to the apartment the same day and only the exterior of the duct vent was wipe off. There was still mold all up in the duct. I emailed them again confronting their negligence and they never responded to me, nor would they respond to the follow up email I sent after that one. I have documented photo proof of everything. My wife and I had to live elsewhere for 2 months while still paying rent and utilities to the apartment. I was told when I went to the office to pay the early termination fee for the lease that it was taken care of. Forward to today, I receive a letter in the mail from the complex stating that I owe them $2,465.20 I should not have to pay any more money to a company that put my families health in danger, especially when I was unable to live in my home for 2 months while still paying for it. Everything is documented and I have proof of all of my claims.

  Business Response

  Date: 08/28/2024

  Dear **************,

  Thank you for reaching out to the SunRidge Management Team regarding the pending repairs in your apartment at ****************************. We appreciate your patience as we work to address this matter thoroughly.

  Upon reviewing our records, we confirmed that you submitted a work order on May 25th, 2024, concerning black/gray specks on your air duct/vent. Our maintenance team promptly responded and inspected the duct/vent, identifying dust as the issue. The duct/vent was thoroughly cleaned, and the work order was closed within seven days.

  Following this, on June 3rd, 2024, you placed another work order for the same issue. Our office attempted to contact you via email and phone to provide a status update, but we were unable to reach you.

  Additionally, you submitted a work order on May 10th, 2024, with the same concern. As requested, we conducted a comprehensive air duct/vent cleaning and performed a mildew/mold test. The results confirmed the presence of dust only, and we proceeded with an in-depth cleaning of the ducts/vents.

  We ensured that all necessary repairs were completed in a timely manner, and that everything was in proper working condition. Our goal was to resolve this issue as efficiently as possible by ensuring the vents/ducts were thoroughly cleaned and tested.

  We also noted that you submitted a 60-day notice indicating relocation for career purposes, leading to the Lease Termination, Concession Chargeback, and Cleaning Fee charges on your Final Account Statement for early lease termination. For your convenience, we have attached your work order history and the Final Account Statement.

  We sincerely apologize for any inconvenience you have experienced and appreciate your understanding as we worked to resolve this matter promptly.

  Sincerely,
  SunRidge Management

• Initial Complaint

  Date:08/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My last day at the Franciscan Apartments is tomorrow, 7/28. The Franciscan apartments in *********** frequently turns off water to residents without offering alternate water source. They also frequently schedule mandatory walkthroughs and appointments only to not show up or be available. They stood me up for a mandatory final walkthrough and continue to charge residents for services not rendered. They have stopped caring for the grounds and giving necessary pool treatments to maintain a healthy atmosphere that is promised in the lease and advertisements. The grounds are littered with dog waste and trash. This business is taking advantage of residents, especially older residents. I hope they are addressed about this and take it seriously.

  Business Response

  Date: 08/05/2024

  Dear ***************************,

  Thank you for bringing your concerns to our attention regarding your recent experience within your home. After
  reviewing your complaint and the additional information you provided, we discovered that you currently reside
  in a community we do not manage. The address you provided is for a community named Franciscan Apartments,
  which has no affiliation with the SunRidge Management Group.

  We hope that the ownership or management group responsible for SunRidge Apartments can provide you with
  a solution to the issues in your home. Unfortunately, our management group cannot assist at this time as the
  property is not part of our portfolio.

  Thank you for your understanding.

  Thank you,

  Ka'Darius
  Customer Relations Manager
  ********************
  Phone: ************

  Customer Answer

  Date: 08/06/2024

  I have reviewed the business response. It seems the BBB identified the wrong management company of the Franciscan apartments in ********, **. This should be Greystar. I have asked for the BBB to review this response so they can do the needful to reroute it correctly. Thank you for your time and response. 

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This apartment complex is now called the Ranch but I was unable to find it. I had a leak in my living room ceiling that started on April 8, 2024 and grew to about the size of the large dollar coin the next day. I informed the office of it a few times before maintenance ever came. They came & cut a large square out & put a patch to fix it. The next time it rained the patch fell out & my entire living room flooded with water. Maintenance did nothing. The office then told me to wait for 3 days of sun so roofers can come fix the leak. 3 days of sun came & went a few ***************** I have spoke to them they said the same thing about waiting on roofers. Fast forward about a month (maybe less) another part of the ceiling about 5 feet from the leak now started leaking also. It formed into a 3 foot long bubble that constantly leaked. I told the ****************** came a few days later & cut the bubble to drain it & left it like that. So every single time it rains in *****, ***** my apartment leaks & if Im not home to put out buckets everywhere it floods the living room. It is now July 31, 2024. They still have not fixed the roof or my ceiling & flooding & leaking still happens every time it rains outside. I pay this complete my over $1100 rent every month on time & have begged them to fix this issue countless times and have taken ***************** every time this happens & showed them but they still refuse to come fix it.

  Business Response

  Date: 08/01/2024

  Dear ***********************,

  Thank you for bringing your concerns to our attention regarding your recent experience within your home.

  After reviewing your complaint and the additional information you provided, we discovered that you
  currently reside at community we do not manage. The address you provided is for a community
  named The Ranch Apartment, which has no affiliation with the SunRidge Management Group.

  We hope that the ownership or management group responsible for The Ranch Apartments can provide you with
  a solution to the issue with your previous balance. Unfortunately, our management group cannot assist at this
  time as the property is not part of our portfolio.

  Thank you for your understanding.

  Thank you,

  Ka'Darius
  Customer Relations Manager
  ********************
  Phone: ************

  Customer Answer

  Date: 08/01/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern, I am a tenant of **************** in **********, *****. I am contacting the company to relay an issue with my apartment. My sink is broken and unusable. I placed a work order June 30th of this year and it still has not been fixed. I have called my leasing office multiple times and the reply I have gotten is either it will be fixed tomorrow or the manger will call me back.Neither of which has happened. I am directly reporting this to you to avoid the possibility of my deposit being forfeited due to the leasing offices' neglect and oversight. . Below is the calling History for the issue. Can you assist me in resolving this issue. REQUEST POSTED: 6/30/24 CALL 1: 7/3/24, 12:55 ********** RESPONSE: IT WILL BE FIXED TOMORROW CALL 2: 7/15/24, 9:16AM OFFICE RESPONSE: TOMORROW, CALL AT 9:30AM CALL 3: 7/16/24, 9:54AM OFFICE RESPONSE: DID NOT PICK UP THE PHONE CALL 4: 7/16/24, 11:01AM OFFICE RESPONSE: LEFT ON HOLD (2 MINUTES), THE SINK WILL BE IN TOMORROW CALL 5: 7/22/24 5:33PM RECEIVED MESSAGE FROM THE MANAGER ******** STATING TO GIVE THE OFFICE A CALL BACK.CALL 6: 7/25/24 9:34AM OFFICE RESPONSE: LEFT ON HOLD (7 MINUTES) THE MANAGER IS OUT AND WILL CALL BACK WHEN SHE IS IN.

  Business Response

  Date: 08/09/2024

  Dear *************************,

  Thank you for providing additional details about the pending repairs in your apartment at ****************. We appreciate your patience as we work to address this matter thoroughly and effectively.

  Upon reviewing our records, we confirmed that a work order was submitted on June 30, 2024, for a damaged sink. Our maintenance team promptly contacted you to inspect the sink and provide a timeline for repairs. We apologize for any confusion regarding the pending status of the work order; it was marked as pending because it involved coordinating the arrival of the replacement sink rather than immediate physical work.

  After inspecting the condition of the sink, it was clear that a full replacement was necessary. During this time, we communicated with you to provide an accurate timeline and acknowledged the delay. The replacement sink arrived on July 22, 2024, but we were unable to make contact with you until August 1, 2024, to complete the repairs.

  We promptly completed the repairs and ensured everything was in proper working order. Our team was committed to resolving this issue as swiftly as possible to ensure your safety and comfort. Once again, we apologize for any inconvenience you experienced and appreciate your understanding as we worked to resolve this matter promptly.

  Sincerely,

  SunRidge Management

• Initial Complaint

  Date:07/13/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a lease with The Ranch apartments on April 12, 24. Paid $1,141 and some change. My move in date was the 15th, when I got to the unit it smelled of cat pee and f**** I then did my full walkthrough and found that the window was busted and the door frame was busted. Clearly broken into at first. I then decided I would try to get them to fix it, but the weren't. They offered to move me units, but all of the other units I saw were safety hazards as well. So I hadn't ever gotten to even stay there because I have a baby, and it didn't feel safe. I then decided to ask about what it took to move out. They told me to just remove my stuff, drop the key off to them, give them my physical address, and they would issue me a check for a refunded amount of money that wasn't used within 30 bus days. I moved my stuff out 04/23 and dropped off the key 04/24. I then sent the address on 04/25. After the 30 bus days had passed, and I still hadn't received a check I got concerned and called at the beginning of June. That is when one lady informed me that my account had been sent to collections even though I didn't owe them anything, but I then spoke with manager and she said it hadn't. Days later I started getting calls from PCI. So I have been doing what I can to get a resolution, but nothing has been fixed. Manager said they can't remove my account from collections, which I have now found out is false through BBB. I have a MASSIVE hit on my credit because of this. I got my move out statement, and it is claiming I left 05/13. This is not true, and they never notified me stating I "owed" anything either. They never sent a letter, email, nor called to try to get any money. I just want my credit fixed. I pay everything I owe on time, I would've had no issue with that in this situation either, but manager said I did not have to. So I am broken by this. There is also another individual that is affected by this who needs the same resolution. He was on the lease with me.

  Business Response

  Date: 07/15/2024

  Dear *************************, 

  Thank you for bringing your concerns to our attention regarding your recent experience within your home.

  After reviewing your complaint and the additional information you provided, we discovered that you currently/previously reside in a community we do not manage. The address you provided is for a community named The Ranch Apartment, which has no affiliation with the SunRidge Management Group.

  We hope that the ownership or management group responsible for The Ranch Apartments can provide you with a solution to the issue with your previous balance. Unfortunately, our management group cannot assist at this time as the property is not part of our portfolio.

  Thank you for your understanding.

  Thank you,

  Ka'Darius
  Customer Relations Manager
  SunRidge Management Group
  Phone: ************

  Customer Answer

  Date: 07/22/2024

  I have reviewed the business response and accept this resolution. I am so sorry I thought this was the proper business. Thank you!

• Initial Complaint

  Date:07/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am suffering from heat do to my AC not working here and they will not answer my calls and will not call me back all the did was give me 1 portable AC unit that only heats up my bedroom. For 2 months Ive been telling them my AC will randomly stop working and now its completely not working and we just got a warning of extreme heat upto 116 degrees and my house is unbearable. The managers dont do anything about it they blame the apartment unit and the ******** dont ever call back even after leaving multiple voicemails. Pretty sure my apartment has mold they dont take it serious. My apartment also had an issue with my hot water not turning on for months I was fighting for them to come change it as every other day I didnt have hot water to shower. This place wants to charge $1700 for rent and doesnt help their tenants. Im looking for new housing and just want to warn people this place is a nightmare to live at. Im suffering its currently 10 am in my house and its already 91 degrees and during the middle of the day it can ***** over 100 and no one is helping me and no one cares

  Business Response

  Date: 07/09/2024

  Dear *****************************, 

  Thank you for bringing your concerns to our attention regarding your recent experience within your home. After reviewing your complaint and the additional information you provided, we discovered that you currently reside in a community we do not manage. The address you provided is for a community named SunRidge Apartments, which has no affiliation with the SunRidge Management Group.

  We hope that the ownership or management group responsible for SunRidge Apartments can provide you with a solution to the issues in your home.Unfortunately, our management group cannot assist at this time as the property is not part of our portfolio.

  Thank you for your understanding.

  Thank you,

  Ka'Darius
  Customer Relations Manager
  ********************
  Phone: ************