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Business Profile

Optical Goods

EyeMart Express

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optical Goods.

Reviews

This profile includes reviews for EyeMart Express's headquarters and its corporate-owned locations. To view all corporate locations, see

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EyeMart Express has 78 locations, listed below.

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    Customer Review Ratings

    1.75

    Average of 55 Customer Reviews

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    Review Details

    • W. G.

      Date: 12/26/2024

      W. G.

      Date: 12/26/2024

      After 4 trips to Eye Mart Express and $224.00 in the hole not counting what my insurance paid. I tossed them in the gift can.First time could read couldnt see distance, second time could see distance couldnt read, third time couldnt read or see distance. **** told me I should go see my eye Dr. **** never said they would correct the problem. **** never measured my pupillary distance before making the glasses. Eye mart should give me a refund instead of a referral.

      EyeMart Express

      Date: 01/07/2025

      Were heartbroken you had a negative experience in one of our stores. Please call our customer care line at ************** we'd love the opportunity to make amends.

      W. G.

      Date: 01/12/2025

      I went back to the store in ************* and they issued me a refund. However I and my family will no longer use Eyemart because of the negative attitude of the associate who told me to go see my eye Dr. *** I have the best eye care group in the south east US! ********* in ******* **

    • Rowan F

      Date: 12/24/2024

      Rowan F

      Date: 12/24/2024

      They canceled my appointment at the last minute because they no longer have an in-house ** and whatever ** they scheduled me to see digitally claimed it's necessary to dilate my eyes - which they can't do there because the ** isn't in house. I have never had my eyes dilated for an exam, as I have no conditions nor family history of conditions that would require that procedure. I was confused about this and tried to ask why they would suddenly claim dilation is required for me but they wouldn't let me speak to the ** themselves and refused to give me any information as to why that decision would be made. Ridiculous. I'd gone to Eyemart for YEARS prior and never once needed to have that extra testing done; additionally I have the right to decline any form of testing under my patient rights. To refuse me any care and cancel last minute so that now I'm unable to get my glasses is absurd. Going by their other reviews on ****** this past year they've totally gone downhill by getting cheap with no in-house **, very impersonal care, unwilling to explain things or be helpful. Yikes.

      EyeMart Express

      Date: 01/07/2025

      We apologize for the experience you had on your last visit. Well share your feedback with management to avoid these issues in the future. If theres anything we can do to better your experience, please get in touch with us at **************

    • Charles J

      Date: 11/29/2024

      Charles J

      Date: 11/29/2024

      Ordered glasses. They had to get lens from lab, said it would take two weeks. Went back in two weeks, said they were not in yet, it would be a couple more days. Went back at about 11am second day. They said they got them this morning i could get them be the end of the day. I had made three trips to get glasses from Eyemart EXPRESS I wasnt going to make another 40 mile trip to get them, so I cancelled the order.

      EyeMart Express

      Date: 12/20/2024

      Hi *******, Thank you for your comments. Were always working to improve our store experience, and we appreciate all feedback given. If there is anything else that we can do for you, please feel free to reach out to *****************************

    • Tyler V

      Date: 11/19/2024

      Tyler V

      Date: 11/19/2024

      I received an email from Eye Mart Express about a $400 order Id never heard of them, let alone purchased from them. ****** acknowledged that my email had probably been mistakenly used and I wouldnt be charged. She said she removed my email from the order. A day later, Im still getting these emails. ***** this fraudulent company like the plague.

      EyeMart Express

      Date: 12/20/2024

      Hi *****, We appreciate you letting us know so we can fix this issue. If there is anything else that we can do for you, please feel free to reach out to *****************************

    • Heath G

      Date: 11/09/2024

      Heath G

      Date: 11/09/2024

      Worst store ever, they cant seam to make a pair of sunglasses and then when you need new lens due to a scratch. They will take your glasses and your name and tell you they will call you when theyre ready. But 2 hours later when you come back to get them they will tell you that you shouldnt have left!!!! REALLY ***!!! I wasted two hours driving around doing nothing with my grandbabies. I am sons of b****** Want to tell you you gotta stay in the store., S**** the store. Ill go to ******* next time at least you can get in and out and no problems. Last time I was here and ordered my glasses I got a second pair so I figured Id get sunglasses but they werent even tinted. I dont know what the h*** this stores got going on but they must hire anybody off the **** street. The guy that works on the lenses in the back he comes out of the office his office every 10 minutes to walk around and scratch his ***, worthless worthless

      EyeMart Express

      Date: 11/11/2024

      Hi *****, we're sorry we didnt meet your expectations ?? Well share your feedback with management to avoid these issues in the future. We were unable to locate the transaction based on the information provided, please get in touch with us at ************** so we can make this right.

    • R. D.

      Date: 11/03/2024

      R. D.

      Date: 11/03/2024

      Insurance not mentioned. Bought 1 lens for a frame I had. Bought a ************ also. Cost $1008. Within 2 weeks a crack formed from edge of lens in the new frame. Returned to Vision 4 Less in ****** and was informed they won't fix it because I have no Insurance. There is now another crack lower down from the edge. How do you have a business!!!! I have witness to the fact that insurance was never mentioned. Where is pride in your products, and care for your customers.

      EyeMart Express

      Date: 11/08/2024

      Were so sorry you didn't have a great experience in our store. Can we make it up to you? Please reach out to our customer care line at **************.

      R. D.

      Date: 11/13/2024

      Business called and I was given new glasses and lens. The lens were faulty and had cracked in three places.

    • Gail B

      Date: 10/28/2024

      Gail B

      Date: 10/28/2024

      After receiving my glasses within a week, they had scratches not due to anything other than normal cleaning. When I went to them with my concerns. I was told because I hadn't purchase the extended warranty. There was nothing they could do even though they were supposed to be scratch resistant.. I will never go back to them again.

      EyeMart Express

      Date: 10/30/2024

      We appreciate you letting us know so we can fix this issue. We want to make it up to you! Call our customer care line at ************** so we can make this right.

    • Jewell V

      Date: 10/22/2024

      Jewell V

      Date: 10/22/2024

      This store employees ******* a person to come in Order glasses For a minor with out Permission from The Guardian. Who is the only person that cares for this child? I spoke with the supervisor in the store about the matter. And she said that it was okay because the person had The Guardian's phone number. Where does the privacy come in? This is a privacy problem for **** think this person should never be able to do this without the guidance permission. This is very concerning to ******* going to doctor office Anyone can assist your records Hippo violation. The person. Was even able to take the glasses out of the store. He could have done anything with the glasses they didn't know him. He's nowhere on the child's records . Florida store in ***********. I will be moving my account to another company.

      EyeMart Express

      Date: 10/24/2024

      Thank you for your comments. Were always working to improve our store experience, and we appreciate all feedback given. If there is anything else that we can do for you, please feel free to reach out to *****************************

    • Marina C

      Date: 10/20/2024

      Marina C

      Date: 10/20/2024

      Best prices and great customer care. Nothing even compare. My whole family uses them now. They bent backward to give me all the available discount

      EyeMart Express

      Date: 10/22/2024

      Hi ******! Thank you so much for taking the time to rate and review your local store. Were overjoyed to hear you were satisfied with our customer service! We look forward to seeing you again!

    • ROBERT M

      Date: 10/11/2024

      Was in the place yesterday did my exam went into the try on and figure out the glasses the lady was great yesterday and was quoted for 2pair of glasses ****** went into the facility to today the wanted to charge me ***** more than I was quoted yesterday very rude lady today must be paid on what they upsell have to go find another eye glass place very upsetting

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