Reviews

This profile includes reviews for American Airlines's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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American Airlines has 64 locations, listed below.

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  American Airlines

  4333 Amon Carter Blvd Fort Worth, TX 76155-2605

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  American Airlines

  3600 Presidential Blvd Ste 102 Austin, TX 78719-2364

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  American Airlines

  7 Airport Road Savoy, IL 61874

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  American Airlines

  5175 E Clinton Way Fresno, CA 93727-2086

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  American Airlines

  3707 N Harbor Dr #103 San Diego, CA 92101

Review Details

• Review fromSean C

  Date: 07/06/2025

  1 star
  This was the worst airline experience in my life. The airline lost and entire checked bag at HNL, which due to a move for work had all my things in it and then they told me it was likely STOLEN by homeless people in the airport and wont take responsibility.

• Review fromLauren R

  Date: 07/05/2025

  1 star
  Do Not Fly American Airlines.This was the worst flight experience I have ever had. They had a computer outage. Many of their Flights were canceled & delayed. My sister and I were suppose to arrive in *********** on June 28th. We did not get home to *********** until June 30th. When I got to ***********, they had trouble locating our luggage. We saw many suitcases strewn about in the airport, peoples luggage unattended, wildly all over the place in the airport. There was 1 person working the desk, and it was too much for her to keep track of. A handful of people came to track down their luggage. It seemed like such a mess. We paid over 3000 dollars for our international flights. We were delayed by 3 hours on way there, it took us 4 hours to go through customs in *****, and over 30 hours delayed on our way back home. It was so awful, I slept for multiple days when I finally got back home. Do not Choose American Airlines.

• Review fromRussell M

  Date: 07/03/2025

  1 star
  ** has filed to compensate my family for losses due to lost baggage. They do not have a statutory agent listed to file a claim using the small claims courts.

• Review fromAimee O

  Date: 07/03/2025

  1 star
  To Whom It May Concern,I am writing to share my recent experiences with American Airlines during a particularly difficult period following my father's passing. I traveled to *************, **, from June 11th to June 28th to support my family as we prepared for the ********** journey began with a scheduled departure on June 11th (AA 3621), but due to weather delays, I did not arrive in ************* until June 12th. While waiting on the tarmac in ******* for over an hour, the pilot informed us that he was awaiting clearance from *** due to poor weather. I understand these issues are beyond the airline's control, but if the situation was genuinely concerning, it raises questions about the decision to take off, especially knowing many passengers would miss connections.Once at ***, I was devastated to learn that I had missed my connecting flight and found little assistance from your staff. I felt lost and overwhelmed, especially since my baggage contained irreplaceable items I wanted to pass on to my family. After a frustrating wait, I received a notification about my bag, but it never arrived. When I sought help, I was told to wait several hours, with minimal support from staff, which was discouraging.Eventually, I had to arrange for a hotel stay, purchasing essentials just to manage. Upon finally arriving in *************, I hoped for a smoother return on June 28th, but again faced delays. I quickly rebooked a flight to avoid a long wait, ******* through multiple terminals.Upon returning to *******, I learned one of my bags would arrive the next day. However, when I approached the baggage service, I was met with indifference and instructed to scan a QR code for assistance instead of receiving help directly. While my bag eventually arrived, this experience highlights a troubling decline in customer service at **********************. I hope you will address these issues and enhance the experience for future travelers.

• Review fromLheiner R

  Date: 07/01/2025

  1 star
  Horrible Airlines, the one out ********* stay away from, employees are rude , talk bad about customers and coworkers while expect you to stand there and when ask to be attended their threat you like you are bothering them , very unprofessional. Stay away if you can .

• Review fromJerald K

  Date: 07/01/2025

  1 star
  Zero stars! Was just told by a counter worker..our delay 5 hours (delayed 6 hours last week) was a staffing issue and blamed America for that.. Will be our last AA flight..

• Review fromTruc D

  Date: 07/01/2025

  1 star
  I was scheduled to have a flight with AA on 7/30/25. When this flight was booked, I did not have any intentions of ever canceling my flight. However due to recent world events, I have felt unsafe to fly and requested to be refund. Not only did AA not care about concerns, they refused to refund my flight. This was an unpredictable circumstance that was out of my control. Very unhappy and unsatisfied with the service I have received

• Review fromAshley B

  Date: 06/30/2025

  1 star
  Twice on the same trip American cancelled or rescheduled our flights due to maintenance but said it was weather so they wouldn't have to refund us! We lost out on thousands of dollars of prepaid activities in *********!

• Review fromAndrew K

  Date: 06/29/2025

  1 star
  We scheduled a flight that was cancelled and should have had a one year travel voucher. Shortly over half a year later we went to try to use the travel voucher and, due to system error, they said the voucher was only good for one year. After calling AA they said the voucher SHOULD have been issued for one year, and that there was an issue with their system, and that we should file a complaint using their online portal. After filing three complaints with their online portal the only response we got back was a glorified "thank you for choosing AA" and they refused to extend the voucher from six months to one year. $350 down the drain due to error on their side they refused to make right.

• Review fromBrandon T

  Date: 06/28/2025

  1 star
  I flew from *** to *** on a direct 1.5-hour flight and checked in my baggage. Upon arrival, I was informed that my baggage was ********** the ** baggage office in ***, I asked for help setting up delivery. The staff member seemed annoyed, yelled at me to ****** it, and offered no assistance. I was dismissed from the office without help.After several failed attempts with **s automated phone system, I reached someone via chat who assured me the baggage would be delivered. Over the course of my 4-day trip, I contacted chat support multiple times. Each time I was told delivery would occur within 24 hours from each contact time.On the third day, I was finally being told to call ***** myself to expedite the process. ***** informed me that while ** created a shipping label, no pickup was scheduled. I went back to the *** baggage office to retrieve my bag and encountered another rude employee.After returning home, I filed complaints and was told I could request reimbursement for expenses related to the baggage delay. However, parking fees at the airportincurred because I had to pick up my bag myselfare not *************** concerns:A delay on a short direct flight is hard to justify.Being yelled at by an ** employee in uniform is unacceptable.Multiple delivery promises were made but never fulfilled.I was told to manage delivery myself, despite this being **s responsibility.I had to pick up the baggage myself and pay airport parking out of pocket while ** advertised delayed baggage will be delivered for free.This experience was unprofessional, frustrating, and disappointing from start to finish.