Complaints

This profile includes complaints for Olympus Property's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Olympus Property

  5128 Apache Plume Road, Suite 300 Fort Worth, TX 76190

  
• 

  Carrington Oaks (An Olympus Property)

  1278 Cabelas Drive Buda, TX 78610

  
• 

  Olympus Willow Park (An Olympus Property)

  180 Crown Pointe Blvd Willow Park, TX 76087-1111

  
• 

  Sedona Ranch (An Olympus Property)

  8001 Brownstone Rd Odessa, TX 79765

  
• 

  Tacara at Westover Hills (An Olympus Property)

  8543 State Highway 151 San Antonio, TX 78245

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When we first moved into this apartment complex in 2022 I was pregnant and had a 2 year old daughter. On move in day, they put us in a handicap apartment because the apartment they said would be available was no longer available. Everything in this apartment is short and is a hazard to young children. When I brought this to their attention they wanted us to wait a month and move again. But at this time I was pregnant and money was tight from just moving, paying deposits, moving trucks etc. Since being in this apartment, fire alarms are malfunctioning, the sprinkler system is beeping keeping my kids from sleeping at night. The strobe lights in the apartment (due to it being handicap) malfunctioned and flashed from 3am to 12pm the next day. I work from home and watch my now 2 year old soon. Besides this apartment being a hazard it is also a nuisance. When brought to management today Sep 6, they say I have to wait and someone should be by today. This is the third day with this beeping noise. I would like to move to an apartment that is not handicapped like we should have when we first got to this complex. They say in order to transfer apartments we would have to pay more fees and that is not far as we should have never been in this apartment to begin with. There is an apartment above us with ppl that are moving out. To avoid paying extra for moving trucks etc, it would be more accommodating to move one story up. I do not see why we can not be met halfway as this is not our fault, we have never had any issues in payment etc.

  

  Business Response

  Date: 09/16/2024

  Hello Destiny, 

  We have forwarded your concern to the correct parties that oversee the property and will update the portal once we receive feedback. 

  - Olympus Property Management 

  Customer Answer

  Date: 09/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AS OF (AROUND)8-16-2024 AM, APARTMENT MANAGER ******** *., CALLED ME AT WORK ASKED IF I HAVE ANY LEAKS IN MY UNIT. I REPLIED NO, *** SHE REPLIED BECAUSE YOUR WATER BILLS IS VERY HIGH. SHE THEN ASKED ME IF ITS OK FOR ******, THE MAINTENANCE GUY, CAN STOP BY AND CHECK TO SEE IF I HAD ANY LEAKS IN MY APARTMENT, #***. ****** CAME BY AFTER 4PM ON 8-16-2024 AND HE REPLACED PARTS INSIDE OF THE TOILETS IN BOTH BATHROOMS. I HAVE SINCE BEEN CHARGED EXCESSIVE FEES, IN THE ***** OF $192.79 DUE O THESE TO THESE ISSUES. I WAS NOT NOTIFIED TO THESE CHARGES BY EMAIL, CALL OR TEST IN MAY-JUNE 2024 AND NOW ITS AUGUST 2024.CHARGES, AND NOW ITS AUGUEST, AND I HAVE NOT YET TO RECEIVE ANY METER READER STATEMENTS FOR THESE MONTHS. AS OF 9-1-2024 SATURDAY, EMAIL HER(********) AND HAVE NOT RECEIVED A REPLY TO DATE. MY WATER BILL IS 10 TIMES MORE THAN NORMAL. I EMAILED ******** *. ON 8-31-2024 A SATURDAY AND HAVE NOT RECEIVED A REPLY TO DATE. I THEN STOPPED BY THE OFFICE AND SHE HAD NO INFORMATION RELEVANT REGARDING MY WATER BILL BEING SOOUTRAGEOUS. SHE SAID THAT SHE WOULD NEED TO TALK WITH MANAGER, TO GET THIS FIX AND I SHILL HAVE NOT RECEIVED A REPLY. MY DESIRED RESOLOUTION WOULD BE TO BE REFUNED AND FOR MY ACCOUNTS TO BE REDITED THE ***** OF $192.79.

  

  Business Response

  Date: 09/16/2024

  Hello ********, 

  We have forwarded your concern to the correct parties that oversee the property and will update the portal once we receive feedback. 
  - Olympus Property Management 

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  With the on going ** issues weve had in the 3 years that weve lived here, I was promised it was finally resolved. I was told that we would finally have our ** unit outside replaced, which was something we had already been pushing for for nearly a year, and doing so I accepted compensation from the company for the inconveniences of having unfulfilled work orders after being told that our unit was replaced entirely and it working (not well but better). I had family come into town that was complaining about how hot our apartment was, but living in much worse prior I told them it was the best its been. My uncle took a look at the unit outside, and the ** unit was never replaced. Im consistently living in conditions above 80 degrees in our home on a DAILY BASIS. Currently our ** is out entirely, and I know that the ** issue is a big one among the entire complex. The HV** specialist that they hired basically told us that wed never have adequate air flow because of the poor construction of the ** unit itself, and living in the south where it gets to be 100 degrees some days is nearly unsafe to be in my own home as we live in a 3 story town house and the top level that is where our bedrooms are located has gotten as hot as 97 degrees when we were home. We have animals that also stay home during the day that cant handle the heat either. Like I said this has been on going for 3 years, and we were finally promised a resolution and was told by 3 different people that the ** unit they claimed they replaced was never done so. The attached photos are pictures of my thermostat from yesterday (7/24/2024)

  

  Business Response

  Date: 08/23/2024

  Hello Lylu, 

  We have forwarded your concern to the correct parties that oversee the property and have been awaiting their response. Once we receive communication, we will update the portal.

  - Olympus Property 

  

  Business Response

  Date: 09/06/2024

  Despite multiple suggestions, the resident has refused to accept our offer to transfer her to a comparable unit while we assessed the complaints. This offer was to waive any penalty due to transfer or early termination. On 6/3/2024, this resident signed a Settlement Agreement with us in the amount of $2,179 that discharged and released the property from any claims, demands or cause of action. After a follow up repair request, we agreed to release them again. On 8/23/24 she was offered and accepted a release without penalty. Her scheduled move out date was 8/31/2024. We have always been responsive to the Wachniaks concerns and have always made immediate repairs as requested.

   

  This matter has been resolved.

   

  Please let me know if you have any questions or need further information.

   

   

  Cordially,

• Initial Complaint

  Date:07/16/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a very bad parking problem. Office said they are trying to fix it. I work till 11:30 or midnight and I came home to no parking once again. Street is full and so is front before security. Cant park across street due to sign stating they will tow car fine ******. Do what do I do. I park in the only spot open. Its a ev spot but not signed if you park here you will be towed. They towed my truck ****** to get it out of the tow yard. ***** is useless says nothing to help ease the pain. Lease does not state ev in it. Does state handicapped and where sign is dont park. Other gas cars park there. Soon as I was towed a jeep parked in same spot and other cars after that. I have pictures. Then the office sends a email out not to park in ev. There are over 25 units empty here and I cant find a spot. What yo do when they get occupied.

  

  Business Response

  Date: 08/08/2024

  Hello ******, 

  We have been in contact with resident, ************************* and discussed a resolution as of July 18th 2024. We discussed the parking violation that was noted with EV Charging station usage, the towing company policies including the hours of operation, reviewing of signage on property,  as well as alternatives to the parking concerns. Both parties agreed for management to compensate 50% of the towing fee Ms. ****** paid, crediting her account with a concession for $241. We also discussed and proposed adding new signage for clear communication and attention to parking violations.  
  
  
  Kindly,
  
  
  *************************** | Regional Manager | Olympus Property
  ************************************************************
  **************************************************** | www.olympusproperty.com

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moved to a two unit under the sky deck. It is horrible the noise up there. I asked prior to moving if it is noisy. No I get as an answer. I had to call Corp and complain its been since May 24 and still did not do anything. I go down to manager but she was let go so I talked to asst **** Nothing done no response. Cops an attitude that we are upset. Now today our car was towed about an hour away was told you parked in ev. Said no parking and that was available at almost midnight and I said per lease it mentions handicapped but not ev. Went down to parking lot not marked no parking only ev and there is a gas car parked there now and actually in the other ev spots. We took photos. Now asst *** telling us we have to go get car and pay a fine. Ah no I will take it out of rent. Im not paying a fine where not marked no parking and there is not enough parking. This place is falling apart

  

  Business Response

  Date: 08/23/2024

  Hello ***, 

   

  We have forwarded your concern to the correct parties that oversee the property and have been awaiting their response. Once we receive communication, we will update the portal.

   

  - Olympus Property

• Initial Complaint

  Date:06/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently renewed my lease with the Olympus de Santa Fe apartment complex and around that time the implemented a new software to account for pets within the complex, Our Pet Policy. As a result, our dog was dropped as an *** and we are currently working to resolve that issue. In the meantime, our property manager charged our account for a $300 pet deposit and $15 pet rent. However, on our signed lease documents, it states that for our dog there is a $0 pet deposit and $0 pet rent and does note state anything about these amounts being contingent on *** status. The $315 charged to our account was payed by autopay before we realized we needed to pause it. I've asked the property manager to refund the amount in accordance with our lease documents but she continues to refuse. I would like our property manager to resolve this violation to the terms of our lease agreement and credit the money back to our account.

  

  Business Response

  Date: 06/19/2024

  Hello *****, 

   

  We are reaching out to who oversees your property and will send over their response once they overview your concern.

   

  -Olympus Property

  

  Business Response

  Date: 06/21/2024

  
  Hello *****,
  
  Our Pet Policy will begin emailing residents who are approaching their lease renewal 90, 60, and 30 days prior to their lease ending asking them to update documentation for their ***.  *********************** and ******************* were sent a first email on 2/23/24 asking them to provide documents to get **** reverified for their upcoming lease renewal ending on 5/19/24.  They were sent more communication on 3/16, 4/23, 4,25, and 5/17 informing them that they are required to submit all documentation to get their emotional support Animal verified through Our Pet Policy. In each of these emails, it was clearly stated that considering their upcoming lease renewal,Our Pet Policy needed to verify documentation for them to retain their reasonable accommodation. All attempts to get the animal verified have been unsuccessful including a lack of response from the provider who initially wrote the *** letter. The final email sent to the residents concerning the animal stated that their lease renewal date passed on 5/19, and we converted their animal to a pet on 5/22 due to a lack of sufficient information to ***** a reasonable accommodation to their new lease.No responses were received from the residents regarding any email communication until 5/22 when **** was converted to a pet in the system. The office had no choice but to consider **** as a pet and apply charges to the account in the amount of $300 for a pet admin, and $45 in monthly pet rent.
  
  
  *******************************, BA
  Business Manager, Olympus de ********

• Initial Complaint

  Date:05/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the first week of July 2023 we spoke (verbally) with the leasing office regarding early termination. We gave them a verbal notice then. Due to phone outages and email problems we werent able to give a written notice until August 2, 2023. At the beginning of our lease we opted for the early termination with double rent and a months notice. Which we paid $2692 at the very beginning of August. We moved out August 31,2023. A month or so later they send us a debt receipt of owing $1539 in early termination fee because they had our notice at August 22, 2023. We called immediately to explain that this was incorrect and we had email proof. The lady said shell fix it and there will be nothing to worry about. Here we are months later in May of 2024 and they have sent us to collection and are still sending us a receipt of debt of $1539. I tried to speak to manager today, May 21, 2024, but he refuses to work it out with me and says I have to speak directly to collections. Moral of the story is, we did everything right and yet they messed up making our lives more difficult. Theyre real good at making sure theyre paid but are terrible at making sure we are out of the lease properly. Its messing with our credit, sanity, and time and it is ridiculous.

  

  Business Response

  Date: 06/19/2024

  Hello ********, 

   

  We are reaching out to the parties who oversee your property and will send over their response once they are able to overview your concern.

   

  -Olympus Property

  

  Business Response

  Date: 07/09/2024

  Hello ********, 

  Please see the attached response. 

  -Olympus Property

• Initial Complaint

  Date:05/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for an apartment rental on 4/27/24, paid the application fee of $53 and $250 holding fee.I was told my a female leasing agent by phone the same day, there was a clerical error on the website, and the apartment, I applied for was mispriced. She explained if I wanted to proceed, I needed the quote would be revised, I said no thank you, I cannot afford, please refund my money.She said my money would be returned to me and the application would be cancelled.I called a week later to follow up with the status of my refund, I was told by a male leasing agent, said he didn't know anything about it. I physically went into the office on 5/2/24, and demanded my money returned, the office manager stated, it was authorized for return on 5/1/24, and it would take a week for me to receive.I have not received my $303 owed to me,

  

  Business Response

  Date: 05/22/2024

  Hello ****,

  We processed your refund May 1st and we informed you that your payment refund could take up to 21 business days to be processed.
  
  We were notified on May 14th that there was a stop payment to the transactions related to the application process. As a result, we adjusted the refund to reflect a zero balance, as the money was refunded to your through your bank.
  
  We apologize for any inconvenience and frustrations this may have caused. Please let us know if you have any questions.
  
  Thank you,
  
  
  **************************
  Business Manager, *********************
  ***********************************************************************************************
  Office: **************
  *************************************** | www.shermancircle.com

  Customer Answer

  Date: 05/22/2024

  Complaint: 21688716
  
  I am rejecting this response because:
  
  I did not receive a refund from Olympus, through my bank.

  Regards,
  
  ***************************

  

  Business Response

  Date: 06/11/2024

  Hello ****, 
  
  The Property Manager, **************, stated she spoke with you regarding your refund. The funds were reversed by your bank, and we will not reimburse you with any additional credit.
  

  Thank you, 
  Olympus Property

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was a water pipe break in one of the other units. The apartments water was shut off and I had no working toilet or water in my 1 bedroom/ 1 bath unit. The water was also not getting hot for over a week around the same time of the pipe breaking. We were emailed that we would not have water and they would have "luxury" porta potties for tenants to use. I had to stay at other places to shower for work and use the bathroom. They deny there is anything they can do to deduct days I could not stay in my unit and said that I can contact my renters insurance since they aren't responsible for personal possessions or personal injury. I am not sure where either of those things mentioned have to do with me not having proper facilities for hygiene. I have also emailed Management multiple times about my car being keyed and never got a single response from Management. They are quick to collect your money but after you are on your own! I would never recommend this place to move in to,

  

  Business Response

  Date: 05/29/2024

  
  Dear ******,

  
  We appreciate you reaching out regarding the refund request of $1,610.00. We understand the inconvenience caused by the unexpected mainline water burst in our community on 4/18/2024 that flooded several floors and apartment homes and we are grateful that your apartment was not affected by the flooding or water intrusion that impacted several other units.
  
  Throughout the incident, we made every effort to keep our residents informed by sending out updates and offering support in various ways.The following day, we provided over 300+cases of bottles water, snacks, and arranged for luxury porta potties for everyone's comfort. The community spirit was truly evident when we came together for a pizza party, providing over 30 XXL pizzas, cold beer, beverages, and treats to all residents.
  
  While we acknowledge the disruptions caused by this unforeseen emergency and the water being off for 24-hours, we regret to inform you that we will not be issuing credits for rent or hotel stays. We recommend contacting your renter's insurance for possible assistance with any reimbursement related to hotel expenses.
  
  Regarding the incident with your car being keyed, during our many correspondences with to the community we let everyone know the leasing office had lost power that effected the internet and phonelines for 3 days. We then followed-up with all emails and voicemails as quickly as possible when power was restored. We received your email the during the time the flood took place, thus resulting in a delayed response.
  
  During your meeting with the assistant community manager, he took time to meet with you to look at the damage to your vehicle on 05/08/2024.During the conversation he let you know he would reach out to our security camera vendor to request any available footage.. However, our vendor was able to provide us with over 108+ hours of raw video surveillance to view. During that conversation, he also let you know as a courtesy, we are continuing to review the footage as time permitted. To date we have not found anything suspicious to report.
  
  We wish you the best and should you have any further questions or require additional assistance, please do not hesitate to contact the leasing office.
  Thank you!
  
  
  
  
  *****************************
  Business Manager, Olympus Corsair
  O - **************
  F -  **************
  E -  ******************************************************
  A -  ************************************
          Property Website

  
  

• Initial Complaint

  Date:04/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/5/24, I paid an outstanding balance owed to Olympus ***********. On 4/9/2024, I received a collections letter stating I owed a debt to Olympus ***********. I reached out to the property manager at Olympus Las Colinas a couple of times asking her to update their records, and she has not responded. I also tried contacting the property management company (Olympus Property) through their website and also received no response. I have disputed the account with the collections company and they provided me a statement from the property showing that I owe when I do not. I have proof from both that I paid the outstanding balance and I have email records from the property. My balance in my online resident account shows $0 owed and it shows the payment I made in March.

  

  Business Response

  Date: 05/08/2024

  Hello KreCynthia, 

  I have forwarded your concern to the correct parties that oversee the property, and will update the portal once I receive feedback.

  
  Thank you, 
  Olympus Property