Complaints

This profile includes complaints for Olympus Property's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Olympus Property

  5128 Apache Plume Road, Suite 300 Fort Worth, TX 76190

  
• 

  Coronado on Briarwood (An Olympus Property)

  6000 Briarwood Ave Midland, TX 79707

  
• 

  Olympus Town Center (An Olympus Property)

  1300 Keller Parkway Keller, TX 76248

  
• 

  Olympus Waterford (An Olympus Property)

  400 Bourland Road Keller, TX 76248

  
• 

  Sundance Creek (An Olympus Property)

  3700 N. Edwards St Midland, TX 79705

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was renting 2-bedroom Apartments with ************************************* at *********************** (**************************************** Tel: ************) belongs to Olympus Property *************************************************************. Our lease agreement was signed with my neighbor ************************************* and my father *************************** as a guarantor. Lease duration was 07/22/2023-07/21/2023, monthly payment $2281.34, deposit at $500. ****** Apartments agreed to terminate this lease in April due to numerous violations committed by *************************************: her boyfriend resided in apartment for weeks and apartment management refused to correct this problem. There were also noise complaints from neighbors to the extent of police showing up inside apartment. ************************************* resided with two big dogs. Upon vacating apartment management informed us that they need to replace carpet in ******** bedroom and do some more cleaning in the kitchen which I never used. The total bill for the carpet replacement and cleaning was addressed exclusively to me without any explanation. Apartment manager is holding our $500 deposit plus asked me to pay additional $638.09 for the repair of the damages caused by my neighbors dogs. I disagreed with the apartment manager ********************* and suggested at least to pay equally for the damage but she refused this proposal. In response apartment manage ********************* sent $638.09 bill to collection company ****************** I disagree with this bill for following reasons: 1) the damage was not on my side of the apartment, why do I have to pay for this? 2) Even if I accept joint responsibility we should be both responsible for a portion of this bill not just me, 3) although joint and several responsibility was written in the contract it is against Arizona Law.

  

  Business Response

  Date: 05/08/2024

  Hello *********, 

  I have forwarded your concern to the correct parties that oversee the property, and will update the portal once I receive feedback.

  Thank you, 

  Olympus Property

  Customer Answer

  Date: 05/08/2024

  Complaint: 21628410
  
  I am rejecting this response because: There is no resolution in this response. It is just an update that complaint was forwarded. There is nothing to accept in this response.
  
  Regards,
  
  *********************************

  

  Business Response

  Date: 05/10/2024

  Hello *********,

  
  In response to your complaint our records indicate that you entered a residential lease agreement for Unit 1122 at the ****** for a lease term that commenced on July 22, 2023, with an expiration date of July 21, 2024 that was terminated on April 8, 2024 prior to the leases natural expiration date.
  
  By entering into the lease agreement you expressly agreed to abide by its terms and conditions. As a resident in a residential rental property you are subject to the provisions set forth in the Arizona Residential Landlord Tenant Act (ARLTA) A.R.S. 33-1301 et sequitur and as the  owner/agent  have the legal right to expect compliance with both the terms of the lease and the ARTLA. 
  Next, in your April 17, 2024, correspondence you have expressed frustration concerning the final move out charges that were contained in your final move out statement. It appears your frustration centers on charges for carpet replacement, a damaged cooktop, and the cleaning of your former unit and these charges being the responsibility of your former co-tenant. As a result, it appears you deny your responsibilities under the lease agreement you voluntarily and willingly executed. After careful review and for the reasons set forth below, we will continue to expect your compliance with your contractual obligations under the lease agreement. 
  
  29. Joint AND SEVERAL RESPONSIBILITY -Each resident is jointly and severally liable for all Lease Contract obligations.  If you or any guest or occupant violates the Lease Contract or rules, all residents are considered to have violated the Lease Contract.  Our requests and notices (including sale notices) to any resident constitute notice to all residents and occupants.  Notices and requests from any resident or occupant (including notices of tenancy termination, repair requests, and entry permissions) constitute notice from all residents.  In eviction suits, each resident is considered the agent of all other residents in the apartment for service of process.  Security deposit refunds and deduction itemizations of multiple residents will comply with paragraph 49 (Deposit Return, Surrender and Abandonment)
  
  As indicated above, we expect this dispute to be governed by the terms and conditions contained in the lease agreement, as well as the statutory provision set forth in the Arizona Residential Landlord Tenant Act. Pursuant to the lease agreement, both you and Ms. *********** expressly agreed to be jointly and severally responsible thereunder.Specifically, the clause provides: See Lease at pg. 5. Based upon the plain language of the lease agreement, each leaseholder is individually and collectively responsible for the contractual obligations, including the repayment to the landlord for damages to the unit after the termination of the lease agreement. 
  
  While we are certainly very sympathetic for the unfortunate dispute between you and Ms. ************ that dispute is left between the two of youand not the owner or it's agents. Even though you claim your half of the unit had no damage, that decision does not alleviate you from the contractual obligations under the theory of joint and several liability.You may have recourse against Ms. ************ but such conflict is between the leaseholders. This was an assumed risk of this scenario when executing a lease agreement with Ms. *********** and at this time is a civil matter.  From the management's perspective, it is irrelevant whether you or Ms. *********** remits payment for the damages to the unit as long as payments are in fact remitted per the executed lease agreement.
   
  In conclusion we deny any wrongdoing in this matter. Regardless of the internal disagreements between the co-leaseholders,we will continue to expect compliance with the lease agreement and we will continue to expect both leaseholders to comply with their contractual obligations. We sincerely appreciate your understanding in this matter.
  
  The contact number for ****** Apartments is ************.
  
  
  
  Kind Regards,
  
  
  ******************************* | Regional Vice President of Operations| Olympus Property
  500 ************ Street, Suite 300 | ********************
  Office: *************  Direct: (817) 505 0636
  

  
  

  Customer Answer

  Date: 05/11/2024

  Complaint: 21628410
  
  I am rejecting this response because: As far as your first point, management failed to fulfill their duties, as there was an inhabitant in the apartment who was living there but not on the lease agreement.
  
  
  The lease was not ended early, but management urged my roommate to transfer over to another apartment to end the lease because she was persistently breaking the lease agreement and management couldnt do their part and fix the issue. I had absolutely nothing to do with her choosing to continually break the lease agreement that she signed. And management were unable to exercise their power to get my roommates boyfriend (who was never on the lease) out of the apartment. This has absolutely nothing to do with me so hopefully this is clear enough so that you can understand.
  
  
  You are in ***** so you can type whatever you want from there but in ******* the law is different. Arizona law 12-2506, In an action for personal injury, property damage or wrongful death, the liability of each defendant for damages is several only and is NOT joint. Despite this LAW, the total bill for the carpet replacement and cleaning was addressed EXCLUSIVELY TO ME without any explanation! A grand total of $1,138.09. 
  
  Regards,
  
  *********************************

• Initial Complaint

  Date:04/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About two years ago me and my brother ***** rented an apartment from this company, and by the end of our lease they tried saying we never paid and that we never gave them the notice that we were leaving, so now they charged us 3000 dollars which i refuse to pay because why do i have to pay something we could have avoided if there idiotic employees would have seen our move out notice, I want to avoid legal fees but I might have to get one because they sold our info to a third party company that now out all this on both of ours credit and we can't ever get a place to rent because of them. Please contact me back see what you do to help because this is rediculous. They tried doing this to two of my friends that live and my mom they trued dling it to. So please contact me back.

  

  Business Response

  Date: 04/26/2024

  Hello Austin, 

  Can you please provide the name of the property you lived at so we can forward your concern to the correct parties that oversee the property and your account? 

   

  Thank you, 

            Olympus Property

  Customer Answer

  Date: 04/29/2024

  Complaint: 21591580
  
  I am rejecting this response because: the property was, the residents at ***************. Address *************************************
  
  Regards,
  
  *************************

  

  Business Response

  Date: 05/08/2024

  Hello Austin, 

  I have forwarded your concern to the correct parties that oversee the property, and will update the portal once I receive feedback.

  
  Thank you, 

  
  Olympus Property

• Initial Complaint

  Date:03/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the months of March, April and May of 2023 at the ************* property in ******, *******, their failure to maintain the property created unsafe health conditions. From my dwelling unit, it was possible to see multiple piles of f**** (up to 11 piles). In addition to this, the cooling unit drain caused flooding of my apartment on 3 occasions, destroying personal belongings, due to a design flaw as explained by the apartment maintenance specialist. The apartment did not send anyone to clean so i had to spend money and time on supplies and cleaning the mess. The apartment complex Capital Crest at ****** Station failed to deliver the luxury apartment promise with its inability to maintain the property from a lawn covered in f**** violating georgia health code to the promise of a gated community that had a broken gate after living there 3 months out of my total 13 months at the property.

  

  Business Response

  Date: 04/17/2024

  Hello *****,
  
  Unfortunately, these concerns were not brought to the ************************ team. Olympus Property purchased Capital Crest on 4/19/2023. After a careful review of our service records, there is no report of flooding, HVAC-related leaks, or repairs for your unit beginning 4/19/2023. If this incident occurred prior to 04/19/2023, the matter would have been resolved by previous ownership.  We apologize that the gate was not working. This was due to a severe storm that affected the underground electrical wiring.Residents are not billed for use of the gates system. We apologize for the inconvenience. This does not qualify for a refund. Our teams work very hard at keeping the area clean. We also do our best to address any pet violations directly, when we know who has violated the policy.  
  
  ************* | Regional Manager | Olympus Property
  *************************************************************************************
  Office: ********************| Fax: **************
  ******************************** | ***********************************

  Customer Answer

  Date: 04/17/2024

  Complaint: 21496861
  
  I am rejecting this response because: The damage caused by the flooding occurred before and after the dates mentioned, the gate increases property value and was part of the features displayed as part of the property and functioned at the time of making the contract and upon failure my rate did not reflect the loss of value and the dog p*** violations violated state laws and are defined as a biohazard and are not permitted to be within 500 ft of a dwelling unit and it could be found beside my outdoor mat along with at its peak 11 piles visible from the same doormat. When your company bought the property you also bought the liabilities attached to ongoing contracts. If you feel that is not right, it is up to you to pursue actions against the previous owners of that property. The $6800 is a lot in damages and I am trying to recoup my loss of value from your company. If we are unable to come into agreement, I would be more than happy to settle this in small claims. I will be sending a breakdown of all the costs to the property manager ******************* via email as well as by mail.

  Regards,

  
  ***************************

  

  Business Response

  Date: 05/16/2024

  Dear *****,
  Thank you for explaining the issues and allowing us to resolve your concerns. It was my pleasure to be able to assist you.
  
  
  *********,
  
  
  ************* | Regional Manager | Olympus Property
  *************************************************************************************
  Office: ********************| Fax: **************
  ******************************** | ***********************************

  Customer Answer

  Date: 06/14/2024

  Complaint: 21496861
  
  I am rejecting this response because:
  They caused $6805 worth of damages from ac drain flooding 3x, loss of value from broken gate and health hazard for the period of 3 months. They also still illegally have my deposit of $300, however they did drop the late fee bringing the total seeking to $5805. They tried to settle but failed to upheld what was agreed to and misrepresented what both parties agreed to in the actual settlement. Their choice of words was confusing and could lead one to believe it was fulfilling the agreement but upon talking to staff it was not.
  Regards,
  
  ***************************

  

  Business Response

  Date: 06/21/2024

  
  Dear *****,

  
  We apologize that you are not satisfied with the mutually agreed settlement. Your full deposit has been applied to your account. You have been refunded said balance after final utility charges were applied.
  We wish you the best.
  
  Very Cordially,

   

  ************* | Regional Manager | Olympus Property

  Office: ********************| Fax: **************
  ******************************** | ***********************************

  Customer Answer

  Date: 06/22/2024

  Complaint: 21496861
  
  I am rejecting this response because: the agreed upon resolution was not respected. The mutual agreement to resolve the issue was to refund the total deducted of the deposit in addition to waiving the late fee. The document sent over failed acknowledge the agreement at any capacity. The agreement had also specified how the funds would be released, mailed directly in a quick timely manner (verified the address for this purpose), not into an Olympus property account which I would not have access to because I am not a resident. Capital Cres/Olympus Properties has failed at every step in this process to resolve the issue.
  
  Regards,
  
  ***************************

  

  Business Response

  Date: 07/23/2024

  Hello *****,  

  We have settled this claim with *************************** on 5/2/2024 per his agreed upon terms.He has accepted this settlement per his signature. His account was adjusted and finalized per the attached settlement agreement. He has received a refund in the amount of $201.82 mailed to:  *************************************************We are in full compliance with the agreement and consider this matter closed.
  
  Respectfully,
  
  
  ************* | Regional Manager | Olympus Property
  ********************************************************
  Office: **************| Fax: **************
  ******************************** | ***********************************

   

   

   

  Customer Answer

  Date: 07/26/2024

  Complaint: 21496861
  
  I am rejecting this response because: as per contract law, a verbal contract valued at less than $500 dollars is legally binding. You failed to uphold the verbal agreement to reimburse all cost in a fast and quick manor as well as made untrue statements on formal forms of communication. Your lack of transparency and predatory bait and switch tactics do not honor the agreement made. This verbal agreement was made on your recorded line. The extent was to accept full accountability, refund the full amount of the deposit in a timely quick and timely manor was the exact verbiage. You have failed to fulfill the obligation on all fronts and this issue remains unresolved.
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The neighbors above me have caused excessive noise...literally daily. The worst part is that this often goes beyond midnight. I have called and emailed both the apartment complex (**************) as well as the management company (Olympus Properties). I have never been called to check in as to the ongoing issue despite being told I would be contacted. The complex sends out notices that fines will be imposed for violations to other policies such as pets, trash and patios. Frankly, I agree. I also agree with the lease in its entirety. Unfortunately they refuse to enforce the policy found in section 11.1b of the lease. I have lived in apartments for decades, so I can distinguish normal levels of noise and incessant commotions. Section 10.5 of the lease covers understood sounds. 11.1b is the section that is in violation.

• Initial Complaint

  Date:03/18/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I are about 8 months into our lease at *********** at *************. We originally signed our lease with our two *** (Emotional Support Animal) dogs and one cat. Those animals were approved before we moved in to the apartment.However, recently The Heights at ************* is requiring people to sign up for a Pet Policy software for the residents to have their ************* Animals, and *** approved by the company again.It is not outlined in the lease that we signed that they are legally allowed to do this during the current lease. Im aware that they can revisit the approval of the animals at the end of the lease however, we arent anywhere close to the end of our lease.At the moment one of our ***s wasnt approved because My wife and I didnt want to provide HIPPA protected information to the company. We did provide the necessary updated certifications to them. That is the only legally obligated documentation that we should be able to provide them. Excerpt from ****** of ***** Rights Know Who Has Seen It.Generally,your health information cannot be used for purposes not directly related to your care without your permission. For example, your doctor cannot give it to your employer, or share it for things like marketing and advertising, without your written authorization. You probably received a notice telling you how your health information may be used on your first visit to a new health care provider or when you got new health insurance, but you can ask for another copy anytime.Potential fine will be $300/time animal is in apartment

  

  Business Response

  Date: 04/04/2024

  Hello ***********, 

  Please see the response below: 

  We are not aware of any dogs/***s in the home. The leasing application only notated a cat, no dogs or *** animals were listed. The residents signed an Animal Agreement listing one cat and agreeing to pay a one-time pet fee of $300 and a monthly pet rent of $20. At the time of move in,the residents stated they lost their cat during the move and requested to leave the agreement as is as they would continue their efforts to find their cat.They stated they would let the teams know if they were not able to locate their pet to remove the charges. They never confirmed after move in and the teams assumed the cat was found and continued charging pet rent. These charges were never disputed. Unauthorized pets were discovered in the home and notated with Our Pet Policy.
  

  
  The resident listed the desired settlement as: The re-approve at the end of the lease. Not in the middle of the current lease. Again, the animals were approved before we moved in.
  
  At this time, we are disputing residents' claims of approval at move-in as we are not aware of any additional animals and no *** documents have ever been provided to the on-site teams.  
  
  If you would like to speak with the Regional Manager regarding this matter, please see the contact information below: 
  
  *********************** | Regional Manager | Olympus Property
  *************************************************************************************
  Office: ************** | Fax: **************
  ************************************************ | www.olympusproperty.com

  Customer Answer

  Date: 04/04/2024

  Complaint: 21443069
  
  I am rejecting this response because:
  
  When my wife and I went through the initial process of giving documentation for our one cat and the service animals in question we both had to give them and fill out documentation for us to have them on the premises. To go along with that my wife and I had multiple conversations with the office stating why and what medical conditions we had for us to have them. Just to add when we first came here to see the property and eventually going through the process of living here the office personnel knew me as the Brain Surgery Guy because I had and still currently have a hard time with remembering thing's. I think its absolutely absurd that this could happen. 
  We both made it abundantly clear that we had a cat that we are paying for and our two service animals. Now I have no problem accepting that there might have been a paperwork error but at the end of the day this makes no sense. We have the proof in emails talking about the service animals and our cat. 
  

  Honestly, if this is going to be a bigger issue than it needs to be, my wife and I would ask to be let out of our lease early without penalty on us. We dont need the stress of worrying about this situation while dealing with my health as it currently is. 

  Regards,
  
  ***********************************

  

  Business Response

  Date: 04/26/2024

  ****************, 
  
  
  We researched the propertys email inbox and online leasing file and were not able to successfully locate any documentation for ESAs at move-in. The signed application and lease agreement did not list any ESAs. Requests for residents to forward any emails or documents pertaining to the ESAs in the home for review were made on 4/15 via phone, 4/16 via email,and 4/19 via phone.
  
  
  *********************** | Regional Manager | Olympus Property
  *************************************************************************************
  Office: ************** | Fax: **************

• Initial Complaint

  Date:03/14/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On march ********************************** my apt after my locks were changed the person had been avoiding being served a restraining order from the sherif the landlord was aware and assisted them with the help of a neighbor who was aiding and abetting via ring camera of my wearabouts . They broke into the apt the police came and they were escorted off the property and served unfortunately the landlord put me in serious danger and simply said the person told them they were not served . The person had a gun and drugs and narcotics in my home. I will be turning in the keys tomorrow this place has become unsafe and uninhabitable the California civil code allows a tenant to break the lease if you are a victim of stalking. The landlord has not upholded this and said he wants two months rent plus march to break the lease . After he knowingly put me in danger this is very inappropriate .he even told the valet to let them park after I requested no visitors saying the person said they were not served .

  

  Business Response

  Date: 03/18/2024

  Hello *****, 

  We have forwarded your concern to the correct parties that oversee the property and will update the portal once we receive feedback.
  Thank you, 
     Olympus Property

• Initial Complaint

  Date:03/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live here at these apartments, I always pay early. Aside from that there is never any parking because it gets so full, I purchased a new car and the leasing office was closed so I couldnt get a new parking sticker. I registered my vehicle on the designated website and due to lack of parking I parked where I could, there was no visitor parking available either. Well they towed my car anyway and I had to pay almost $400! To get it out and I missed work! Now Im going to be short on my rent this month because of this among other things, they claim that the policy protects them but if you read it is highlighted that it only applies to visitors! I am a resident I pay rent here and this is the second time this happened, the first time was when I first moved in. They keep towing me even though I live here because they dont have any proper parking procedures in place. Help stop this dirty business of an apartment complex pocketing money from their residents!

  

  Business Response

  Date: 03/18/2024

  Dear *****,
  
  We have received your complaint regarding the towing of your vehicle from our community premises. We sincerely apologize for any inconvenience this situation *** have caused you. We understand the frustration and aim to address your concerns as thoroughly as possible.
  
  Firstly, we would like to bring to your attention the parking policy outlined in the terms of your lease agreement. As per our established policy, vehicles without a valid permit are required to relocate to the designated visitor parking area after 9:00 PM. This policy is implemented to ensure fair and efficient use of parking spaces within our community and to maintain safety and accessibility for all residents.
  
  We acknowledge that communication is essential in resolving such matters. Our office operates during regular business hours from Monday to Saturday. Had you reached out to us prior to the close of business on the day in question, we could have explored potential accommodations to avoid the inconvenience of towing.
  
  It's important to emphasize that while we strive to provide convenient parking options for our residents, it is outlined in the signed lease contract that parking availability is not guaranteed. ************** reserve the right to regulate the manner, time, and place of all parking within our community premises, in accordance with the terms of the lease agreement.
  
  We genuinely value your residency within our community and want to ensure a positive living experience for all residents. We apologize for any miscommunication or inconvenience that *** have occurred in this instance.
  
  Should you have any further concerns or wish to discuss this matter in more detail, please do not hesitate to contact our office during business hours. We are committed to finding a resolution that is satisfactory to you.
  
  Thank you for bringing this matter to our attention, and we appreciate your understanding.
  
  Sincerely,
  
  
  
  *************************, CAM
  Business Manager, Olympus Falcon Landing

• Initial Complaint

  Date:03/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issues commenced when I reported a recurring incident of vandalism to my vehicle in the end of 2023, specifically my cracked windshield, which I suspect is connected to a specific resident. I brought this matter to the attention of ******, the property manager, who, unfortunately, did not respond empathetically. Instead, she became defensive and dismissed my concerns about the ongoing issues. She stated she knew these ************* wouldnt do such acts. Im addition, I expressed that this resident had expired *********************** be able to park on the property. She stated she would have the towing company come out yet as of today March 6 2024 there are still unregistered cars parked on the property. Furthermore, following this incident, I received a $25 fine for having trash outside the designated timeframe, unlike my neighbors who faced no such penalties. This leads me to believe that I have been unfairly targeted, possibly in retaliation for reporting the vandalism.Additionally, I feel discriminated against due to discrepancies in handling my financial crisis in January. While *****, the assistant manager, initially provided assistance and understanding when my daughter was hospitalized, ******'s response regarding my rent payment and the subsequent threat of eviction has been inconsistent and distressing. Despite my efforts to address the matter promptly, I encountered challenges accessing the online portal and faced undue pressure to make an early payment, leading to eviction proceedings.Moreover, the incomplete information provided regarding my account balance, along with legal fees and late charges for March, raises concerns about transparency and fairness in handling my account. I seek clarification on these charges and request reimbursement for any unjust legal fees.

  

  Business Response

  Date: 03/14/2024

  Hello ***, 

  We have forwarded your concern to the correct parties that oversee the property and will update the portal once we receive feedback.

  
  Thank you, 
     Olympus Property

• Initial Complaint

  Date:03/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented an apartment on 11/1/23 for a four month lease that was to end on 2/2424. While I was at apartment I wanted to transfer into a townhouse unit. I went and spoke with Manager Mid December before my 60day notice was due and she told me to come back around January 20th that I need to give a 30day notice, pay 250$ transfer fee and then she needs to tour my apartment. I spoke with same Manager on 1/20/24 and informed her that I was ready to procced in transfer process, she told me to go online pick apartment, Pay 250$. I paid on 1/23/24, and started submitting my new pay stubs as asked. She toured my apartment on 1/27/29, told me at that time that I had to be apartment for 6month before I could transfer and that I would have to go Month to Month for another 60days @ 3168$ month. I told her that I could not afford that price and she should have told me in December and I would have put in my 60day notice at that time. She said she would speak to her manager and see if she could override the transfer since she already took my money also. She then Denied me on 1/29/27 and accused me of smoking cigarettes in my apartment, Which I do not smoke I burn sage and I told her she should have asked me, and sent me a violation notice of my lease terms. She then prorated my rent until the end of February, And them told me that I would pay month to month until 4/13/24. She did not return my money to me she put it towards my rent and gave me back 238$. I did not authorize her to do that, I requested my money returned to my bank account. She then gave me a bad review for a house that I applied for and told them that I did not give a proper 60day notice and they denied me. I moved out on 3/1/24, I can not afford 3168$ in rent and all the little add on fees to total 3300$. Im only asking that my Month to Month lease be voided and not report as a broken lease. This has caused me a lot of stress and financial burden already.

  

  Business Response

  Date: 03/14/2024

  Hello *******,
  
  We would like to address the timeline of events leading up to the complaint filed. We have provided a copy of the lease contract and a copy of one of the renewal letters sent directly to Ms. *************************** along with the recorded activity in the account.Please see details below:

  
  12.11.2023 Initial renewal offer sent, and 4 additional renewal offers were sent.
  12/26/2023 renewal offer sent via e-mail.
  1/02/2024 renewal offer sent via e-mail.
  02/01/2024 renewal offer sent via e-mail.
  02/23/2024 renewal offer sent via e-mail.
  A copy of the renewal letter has been attached notifying the requirement of a 60 day notice according to the lease contract and lists the month-to-month premium in the event the lease expires, and resident continues to occupy the home out of contract.

  
  1.29.24 *************************** requested a transfer on site and based on the inspection and unit condition the request was denied. 
  2.2.2024 *************************** submitted an email stating she was not renewing. Notice would have extended extend through 4/2/2024.
  The lease contract requires a 60-day written notice for intention of move out. See attachment.
  3.4.2024 Upon delivery of 30-day notice to vacate for non-payment of rent the unit was found vacated. 
  3.4.2024 Received notification of complaint filed with *****************************, after providing back up of the lease the case was closed.
  3.4.2024 An update was sent to *********************** at ***************************** and has also acknowledged this complaint to be addressed and handled. 
  *************************** vacated the unit without satisfying the financial responsibilities according to the lease contract.
  3/8/2024 Currently we are pending estimates to finalize the closure of the account in unit #***. A copy of the final account statement will be sent to Ms. *************************** as soon as the account is closed.

  
  We are unable to approve the request to void or waive the month-to-month fees and prevent penalties to apply for skipping or breaking the terms of the lease contract. Once the account is closed, it will be turned over to Central Billing:
  Central Billing ************ -  **************************
  
  
  
  
  Sincerely,
  
  
  *****************************, CAM | Regional Manager | Olympus Property
  

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern, Thank you for taking the time to read this! I lived at ******* on Briarwood Apartments in ******* **. for two years before buying my house. I turned in my keys February 5, 2023. I would like to add that despite having 1 Dog and 1 Cat my home was always considered clean and well taken care of. ******* then kept my deposit which was a bit shocking but I was accepting because I do understand that maybe some things needed to be replaced after 2 years of normal wear and tear to be perfected for new tenants. When ******* sent me a bill for almost $400. I was even more shocked! They claimed they were charging me for replacing the carpet which I thought was the purpose of the deposit. I feel it is only right to give every tenant new carpet especially if pets are involved. Allergies are serious and living on used carpet, perhaps with young children, is not sanitary. I tried leaving a review but they did not seem to care. I was set on not paying them and being **** I hoped it would go away. Today I woke up to my credit score dropping 73 points! This was soul crushing because I have worked hard for everything I have accomplished. I was on my way to 730 only 9 points away. I understand my obligations to pay what I owe but under the circumstances I felt I was wrongfully charged! I always pay everything on time and keep my lines of credit as minimal as possible. My credit is very important to me and I hope that is shown through this letter. Im not sure of what solution can come from this but I hope my efforts are heard. Thank you again for taking time to hear me. Best regards, *******************************.

  

  Business Response

  Date: 02/19/2024

  Hello *******************************, 

  Please see the response below: 

  After thoroughly reviewing the account, there was not a pet deposit paid at time of move in due to both animals mentioned being service animals. The deposit paid was our standard security deposit of $250. The signed lease agreement also states that an animal deposit is considered a general security deposit, and the resident is responsible for any cleaning and repair costs caused by the pet. As the attached final account statement shows, the security deposit paid was applied to the final balance owed of final utilities and pet damages, leaving a balance due of $334.97. After all attempts made from our third-party collector were unsuccessful, this balance was turned over to collections.
  
  
  Kind Regards,
  *********************
  Business Manager, Anatole on Briarwood
  O- ************
  E- **********************************************
  A-5200 Briarwood Ave, *******, **, 79707
  ********** Apartments | Anatole on Briarwood | Welcome

  Customer Answer

  Date: 02/20/2024

  Complaint: 21276290
  
  I am rejecting this response because: ************* did not tell me anything I already did not know. Again, I do not believe it is my responsibility to pay for carpet replacement for the reported damage. It should be the apartments responsibility to give new tenants fresh carpet after tenets with pets move out. Damage or not! It is a sanitary issue that should be a guideline of standards under the ***** habitability rights. I also do not appreciate the the assumption that the damage was caused by my pets. The carpet was becoming unraveled and progressively got worse over time so I tried to fix it because I do not prefer to have things looking ratty! I went to the office prior to ask to have my carpet removed and I was told no unless I moved to a first floor apartment which I did not have time or help to do so. As a respectful tenant for two years I am shocked to be treated this way over $340 of carpet out of the $24,000 that was paid in rent to Anatole. 
  
  Regards,
  
  *******************************

  

  Business Response

  Date: 03/04/2024

  Hello *****, 

  The lease contract and addendums are very clear on damages and what the residents are charged for. We did deny removing all carpet from this apartment, as we do keep carpet in our second and third floor apartment homes to help with noise cancellation. The patch/repair made by the resident would not fall into normal wear and tear, resulting in replacement after moving out. However, the full replacement cost was not charged, only the cost for the time the residents were occupying the apartment.

  I will also note that the inventory and conditions form given at move in, was not returned as requested. Therefore, if there were any damages to carpet present at move in- such as normal wear and tear- it was not documented by the resident. The carpet at time of Ms. *********** move in was only 6 months old.
  
  Please see the following from the signed ************ at move in:
  
  Paragraph 13
  13. Damages and Reimbursement.
  13.1 Damage in the ******************** You must
  promptly pay or reimburse us for loss, damage, consequential
  damages, government fines or charges, or cost of repairs
  or service in the apartment community because of a Lease
  or rules violation; improper use; negligence; other conduct
  by you, your invitees, your occupants, or your guests; or any
  other cause not due to our negligence or fault as allowed by
  law, except for damages by acts of God to the extent they
  couldnt be mitigated by your action or inaction.
  
  Community Policies Addendum regarding damage:
  Damage: Residents will be required to pay for all damages to their apartments beyond normal wear and tear including but
  not limited to, ****************** stains caused by residents negligence. Please be careful with smoking materials and
  fireplaces.
  
  Paragraph 19 of the Animal Addendum in the ************
  19. Move-Out. Except for reasonable wear and tear resulting from an assistance
  or service animal when you move out, youll pay for defleaing,
  deodorizing, and shampooing to protect future residents from
  possible health hazards, regardless of how long the animal was there.
  Wenot youwill arrange for these services.
  
  
  Kind Regards,
  
  *********************
  Business Manager, Anatole on Briarwood
  O- ************
  E- **********************************************
  A-5200 Briarwood Ave, Midland, **, 79707
  Midland ** Apartments | Anatole on Briarwood | Welcome