Complaints

This profile includes complaints for Olympus Property's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Olympus Property

  5128 Apache Plume Road, Suite 300 Fort Worth, TX 76190

  
• 

  Coronado on Briarwood (An Olympus Property)

  6000 Briarwood Ave Midland, TX 79707

  
• 

  Olympus Town Center (An Olympus Property)

  1300 Keller Parkway Keller, TX 76248

  
• 

  Olympus Waterford (An Olympus Property)

  400 Bourland Road Keller, TX 76248

  
• 

  Sundance Creek (An Olympus Property)

  3700 N. Edwards St Midland, TX 79705

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I executed a 12 month lease agreement on 5/12/2022. I provided a 60 day notice of my intention to not renew my lease which ended on 5/11/2023. On 5/10/2023, a management representative toured my apartment and told me it was in good condition. I received an email from management providing me a copy of a final statement on my account. In this ************************, management deducted $!01 from my security deposit for cleaning and carpet cleaning in my bedroom. I am disputing these deductions. Please see a copy of their final statement and my response which included photos of my apartment and a copy of a bill to me for carpet cleaning which for some reason I cannot upload to your system.

  

  Business Response

  Date: 06/05/2023

  Hello ***, 

  We have forwarded your concern to the correct parties that oversee the property, and will update this portal once we receive feedback.

  
  Thank you,
  
     Olympus Property

  

  Business Response

  Date: 06/22/2023

  Good afternoon,

   

  We want to resolve the residents concerns as we were unaware that the resident had completed any of the cleaning. We want to maintain a good relationship with this resident in the future, so we have decided to reverse all cleaning charges after receiving receipts. We have spoken to the resident and resolved the issue. We appreciate her time while living in our community.

   

  Kind regards,

• Initial Complaint

  Date:04/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to dispute an overcharge on my water bill multiple time by emailing and calling the leasing office and have yet to receive any form of response from the property and regional manager about this concern. I went to the leasing office and was told the property manager was too busy. According to the lease agreement, Disputed bills. In the event of a dispute between a tenant and an owner regarding any bill, the owner shall investigate the matter and report the results of the investigation to the tenant in writing. The investigation and report must be completed within 30 days from the date the tenant gives written notification of the dispute to the owner. I first reported being overcharged in November 2022 via email and have sent 5 follow up emails with no response from the property manager. I contacted their corporate office and was told the regional manager would contact me. Nobody has contacted me. Is this how you all conduct business? By not acknowledging your residents and not adhering to your lease agreement? Is this professionalism? Is this how you all provide customer service? I have one last question to the property manager: how are you this comfortable ignoring your residents? My water bill went from less than $8 to over $60. What do I need to do to receive a response?

  

  Business Response

  Date: 05/02/2023

  ****************,
  Thank you for making ** aware of your concern, we sincerely apologize for a delayed response regarding your water charge overage in the periods of December 2022 and January 2023. Please know that we understand how frustrating this can be and we want to clarify on the actions taken to rectify the mistake:
  -          We first had to perform a bucket test to ensure if this was a billing error or a meter error.
  -          After performing the test, the results were submitted to Conservice for review.
  -          During the 60-day review period the billing was corrected to reflect actual usage, and this is reflected on the February 2023 statement and in line with usage on forward.

  
  **Attached is a graph on amounts billed. 
  
  Overall, you are due a $70.00 credit and we would be more than happy to make the correction to your account. Again, we apologize for any inconvenience this may have caused you. We hope that this clears any concerns on your end.
  
  
  
  Sincerely,
  
  *****************************, CAM | Regional Manager | Olympus Property
  **********************************************************************;| **********, ** 76102
  Office: ******************* | Fax: **************
  ****************************************************** | www.olympusproperty.com

  
  

• Initial Complaint

  Date:04/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since our original move in date, September 22, 2021 we have been making on time rental payments for the amount of $2,382.00, plus utilities for the total amount of $2,667.00. The previous manager, also under Olympus Property signed a second agreement on September 22, 2022 and was advised continued to make the rental payments. In addition to the utilities, the garage fee the previous manager provided ** with a garage for $150.00 per month. We were never advised of a fluctuating amount, as it can be noted on the ledger attached. We are currently being charged different amounts every month, 12/01/21, from $150.00 to $240.54; 02/01/22 $150.00 to $263.08; 04/01/22 to ******; 05/01/22 $150.00 to $300.59; the amounts are different every month and never during the issuances of the garage were we told about fluctuating amounts.On April 1st, 2023 the above-mentioned property raised our rent by $600.00 claiming that we were on a month-to-month agreement since January 2023, and after requesting this update which they stated it was on January 2023, it appears that the copies the District Manager, sent copies of the portal payments and clearly shows that we have been paying the same rent amount since September 22, 2022, and the last management according to the new personnel shredded all of our documents. My daughter *****, had been on our lease since September 2021, she was receiving mail here because she was on the lease, and the current management, reported that they had no records of the Release Roommate form, we signed it and the office staff told ** that after its approval, we would be provided a copy, this never happened and the form had to be redone. In addition, I was told by the District Manager that the rent was increased due to the inflation, when in actuality it was decreased in March 2023, frofrom National Rate from 6% to 5%, however the management increase our rent by over $600.00, not including the utilities.On April 11, 2023, the District Manager *********************** **************, made contact with me referenced to my complaint to the current manager on site, ***** (AM) and **** (BM), and was told by both manager that there was nothing I could do. The AM refused to discuss the issues at hand and I was told that she had been with the company for over 22 years, not to tell what to do and threw me out of her office, making threats of calling security. I requested the phone number to the District Manager, and after attempting to find a solution, he told me that I had 30 minutes to read over 30 pages of legal documents, otherwise to face an eviction. He stated I had three options to move out in 15 days, do a 6 month lease, or a year lease. I was intimidated to sign the lease to avoid being evicted. Currently, we are disputing the rental increase of over $600.00 in less that a month. My records still show that since September 22, 2022, to March 01, 2023 we have been paying on time and $2,667.00 plus utilities. On April 01, 2023 we received a rental amount of $3,093.00 from the management stating to pay or face eviction, again we never agreed to be on month-to-month rent, this would be absurd. My income does not fluctuate with the National Inflation Rate. The current management will not honor the rental payments that have to paid on time. The original rent $2,382.00 plus utilities went to $2,667.00 plus utilities from September 22, 2022 to September 22, 2023. I was told that the last management did not keep records and that they would not allow this. It is clearly seen on the ledger that we have been pay rent on time and for the above stated amount.

  

  Business Response

  Date: 05/02/2023

  Dear *****,
     We have forwarded your concern to the correct parties that oversee the property and will update the portal once we receive feedback.
       Thank you,
               Olympus Property

  

  Business Response

  Date: 05/16/2023

  Please see attached.  

• Initial Complaint

  Date:04/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in with Olympus Alameda in March of 2021 (back when it was called the Reserve By Markana) in Apt ****. Upon signing the lease i signed up for their sure deposit program in which i would pay a lower security deposit, with the agreement being that i would not get the deposit back, but i would not be charged for any extra charges upon moving out. I moved out on 4/5/2023 and was recently notified that they were going to charge me cleaning fees, and would be charged over $400 for the replacing the carpet due to "heavy traffic" per **** one of the leasing agents. When i asked for proof of the carpets needing replacement i was not given photographs. I followed up on 4/24/23 for pictures and was provided the pictures. The pictures (attached) clearly show carpet that has minimal wear and tear, even though **** the apartment manager insists they were black She insisted the photos show them beyond cleaning, even though you can clearly see the carpets are fully functional. It should also be noted these carpets are almost 3 years old now. I asked her if she made any attempt to clean the carpets and she said "no." To which i responded with "how do you know that the carpets are beyond repair/cleaning if you did not attempt to clean them at first" and she said "she knows when carpets need to be replaced based on her experience" and provided no further statements. I mentioned the ********** renters guide provided by the ***** states that owners must expect normal wear and tear of carpets and they cannot charge tenants for such wear and tear (noted in section 5 of the guide). Especially given that the carpet is not new and has been there for nearly 3 years now Please note in image 7 you can clearly see the carpet is perfectly fine and there is virtually no evidence of the carpet needing to be replaced other than expected wear and tear. I would like all charges to be waived given this evidence

  

  Business Response

  Date: 04/24/2023

  Hello ****,

        We have forwarded your concern to the correct parties that oversee the property, and will update the portal once we receive feedback. 

        Thank you,

       Olympus Property 

  Customer Answer

  Date: 04/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:04/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented from Cadia Crossings Apartments, which the company who is charging rent for the month of February 2022 when I Paid them at that time the person I made payment to is ********************* who was supposed have fixed everything. She did the walkthrough at move out and she said everything look new when I moved. I paid my last month rents and until this day Olympus Property is still charging me the rent for February 2022 when I attached proof of payment from my bank. I thought this had been taken care off but in January they emailed me again about the charges. They took my $700 deposit for damages and then issue me a refund of $106 dollars. Now ***** got involved again to help clear this mess, which I honestly don't see the problem because clearly have my last payment for February 2022 which they alleged I didn't pay. I working with *********************, You can see in the attachment the day they debit my bank: ************** WEB PMTS on 2/3/22 for the amount of $1393.33 which was a pro-rated amount due to my lease was up until 2/22 I am continuing emailing the billing department and they have taken over a year to resolve this. I emailed ************************** and this is what they continue to send me back in response: I am attaching the payment for the month of February 2022.New reply for the ticket #CH00615441 Hello,Thank you so much for contacting **. The Information has been received and forwarded to the applicable team. Should they have any further questions or comments, a member of that team will respond directly.You can also reach them out at ************** or customer************************** Thanks so much for your time, we hope you have a great day! Show original message Business Manager O - ************** E ************************************ A ***********************************************************

  

  Business Response

  Date: 04/24/2023

  Hello *****, 

     We have forwarded your concern to the correct parties that oversee the property and will update the portal once we receive feedback.

       Thank you,

               Olympus Property 

  

  Business Response

  Date: 05/01/2023

  Hello *****,

  After speaking with the Business Manager, the below and attached was provided for your review.

   

  1. February's rent was prorated for 20 days as her lease ended on 02/20/2022.  Prorated rent was $1292.52 + utilities (12/1/21 - 01/01/2022) $101.09 giving the total rent due on 02/01/2022 $1393.61 She did the payment by ACH.
  2. She has a Security deposit of $700.00
  3. At move out we charge final utility bill, the apartment was left clean, and we only charge for the carpet cleaning $150 including pet treatment as she has 2 dogs and she failed to provide professional carpet cleaning Invoice, and also, she has 2 big TV's mountain on the one of the bedrooms and Living room causing dry wall repairs for the amount of $152.25 as the holes were large. Apartment was clean at move out.
  4. Final utility bill was for $125.63 from 01/01/2023 - 02/20/2022.

  Summary: Out of the $700.00 she received a refund of $322.93 

   

   

  Attached is the *** with all the charges and deferment payments.

  Customer Answer

  Date: 05/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  issue First when I arrived to my unit there were old towels in the washer, trash in the dryer, lifting wallpaper on drawers, think the sink button was stuck due to build up and mold, and the stove is missing the dials so its impossible to cook. THEN HERE COMES HORROR. Woke up puffy eyed and itchy so I went to the ************** started on feet and hands and got worse and progressed to legs, arms, face, back, inner thighs. When I returned to the property, I advised them I have been being bit by bed bugs or fleas. I showed every manager my bites, the holes in my feet and legs. The property manager insisted I should just go back to the dr because they have never had this problem. She said she will call pest control to come out. They didnt come until the weekend. 2 weeks went by and I advised them that that pest control never came back. She also tried to state that pest control never found anything, however pest control told me that they only put down traps to find stuff and fog the room. So why lie and say they didnt find anything? Pest Control finally stopped by to advise that it is a flea infestation and I would have to vacuum everyday, double bag all of my clothes, keep everything from baseboards , deal with active fleas to the point I would see them for 2 months, continuously wash, rewash all clothes and clean excessively for 2 months. I just moved in 2/3. I shouldnt have to live in h*** for 2 months. I asked for proof that pest control came before I moved in and they couldnt. A leasing rep told me that a dog lived in that unit prior and they didnt find out until that person changed units. So not only did you allow them to stay on property, you also didnt have pest control come after you found out about a dog? That is completely disgusting. The property manager just said sorry and applied $200 to my account. Pest control still has NOT come and the leasing office has now lied to me 6 times.

  

  Business Response

  Date: 03/08/2023

  Hello Tashae,

         We have forwarded your concern to the correct parties that oversee the property, and will update this portal once we receive feedback.
  
  Thank you,
  
     Olympus Property

• Initial Complaint

  Date:02/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 8, I applied for Tessera in *******. So as I sent the admin fee and app fee in the same min they responded ******, said it was my criminal history from 2013 but it said low level so she will appeal for me. Next day again denied. Then received another form telling me why and it wasnt criminal. Received another email telling me my refund would arrive in 2 weeks. Its been 2 weeks Im confused why I have to get a check when they can just refund my card. Secondly if I was trying to move there, I mustve moved somewhere in a 2 week time frame so why would they send a check to my old address? My new address is on the complaint I just need my money its ridiculous why I have to pay $262 what happened to app fee then if you want apt out a deposit down all of a sudden they asking for almost $300 for it to go to a third party for approval and takes literally secs to say no but weeks to get money back. I thought maybe before 2 weeks but here it is 15days and no check so can someone please tell me when I will be reimbursed, people dont have money to waste and then have to wait so long to get it back. I without and need my money so Im not broke until next payday. I need info asap please help

  

  Business Response

  Date: 02/28/2023

  Hello *****,

  
           We have forwarded your concern to the correct parties that oversee the property, and will update this portal once we receive feedback.
  
  Thank you,

  
     Olympus Property

  Customer Answer

  Date: 03/10/2023

  Complaint: 19500158
  
  I am rejecting this response because:I received a phone call from then on the 3rd of March and still nothing a week later! So not sure how much longer I must wait  ****************

  

  Business Response

  Date: 03/15/2023

  Hello *****
            Thank you for your response.  We didnt have your updated address on file so for us to regenerate your refund check we had to place a stop pay on the check we originally sent you.  That has been finalized and your new refund check is scheduled to be mailed on Friday 3/17.  We greatly apologize for any inconvenience and appreciate your patience.
  
  
  
  
  
  ******************;| Regional Manager | Olympus Property
  ****************************************************************************************************
  Office: **********************  Direct: **************
  *****************************************| www.olympusproperty.com
  

  Customer Answer

  Date: 03/15/2023

  Complaint: 19500158
  
  I am rejecting this response because they reached out quickly and said they would send and its been 2more weeks and I havent received a single thing, check, notice, I even called her back and still no response! Im confused . They are so quick to take your money for absolutely nothing. They couldve returned it the same way it was sent to them! Not like people have money to put in $300 everytime they apply somewhere, its ludicrous. Then you have to wait months to get it back! Some people are still suffering from backlash of Coronavirus or even any illness like myself who hasnt been able to work so every dime I get and have is accounted for. The fact I was denied was a lot but I havent checked my credit in 3yrs so its my own fault. At the same time we pay people application fee not app fee and admin fee to hold an apartment I thought thats what a deposit is for??! I just wish as fast as the woman who called me back would do her do diligence and make sure I received my money in a timely fashion or even the courtesy of returning a phone call from an urgent marked message! Or to assume just because they denied you, you would still be living in the same place months after, knowing your intentions was to move somewhere! Crazy part they dont even run the application its sent to a third party, in which when I say they denied me in the same min I sent they money thru it couldve been that easy to send me my money back. They cant even tell you why your denied you must wait for someone else to reach out. So again what is the purpose of the people on the office now and days , they collect a check to sit theyre and let someone else do there job or what use to be there job! Its all pretty frustrating and lazy if you ask me but no one is so Im goin to end this by saying they could have better service when taking peoples hard earned money! 
  
  Regards,
  
  ****************

• Initial Complaint

  Date:01/31/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am deeply concerned about the management practices at Olympus Properties, **** Luxury Apartments in ******** *******. I have been a resident at the property for 5 years, and during that time, I have observed a decline in the quality of service provided by the management. I have had several issues with current management, and her lack of concern for addressing the problems I have encountered. Despite numerous attempts to address these issues, I have been met with a lack of urgency to resolve them. My main concerns is the unexpected rent fees that have been imposed without prior notice. As, this is a violation of ******* law and is unacceptable. The current term of my lease has not yet expired. Just as an overview, the landlord may not increase rent until the end of the lease term. Additionally, ******* state law requires that landlords provide a written notice before increasing rent. When the lease term has ended. If a landlord increases rent they are in violation of the state law. Another issue I have faced is with the malfunctioning air conditioning unit in my apartment. This problem has been ongoing for over a year, despite numerous reports to the management. During the hot summer months in *******, a small unit is provided as a temporary solution. Inadequate it does not adequately cool my apartment. In *******, landlords have a legal obligation to maintain rental properties in a habitable condition, ensuring that air conditioning are in good working order. If a tenant reports a repair issue, the landlord must make the repair in a timely manner. These problems are in violation of various state and federal housing laws, including the Warranty of Habitability, which requires landlords to maintain rental units in a habitable condition. I have requested compensation for these issues, but my requests have been met with resistance. I believe that it is important for the management to be held accountable for the conditions in which they are providing housing.

  

  Business Response

  Date: 02/08/2023

  Hello ****,

        I have forwarded your complaint to the correct parties that oversee the property and will update this portal once I receive feedback.

  Thank you,

  
     Olympus Property

• Initial Complaint

  Date:01/10/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im currently a resident whos lease ends on February 6th. I currently pay under $1500/month but got an offer for $1599 that was way out of my budget. I sent an email requesting for a price reduction and still havent gotten a response since I sent my email about a month ago. I reached out to a leasing agent, telling her I will not be renewing my lease since the price is too high for me. She said the written response will allow me to avoid renewing my lease if the price reduction does not work for **** see other 1 bedroom units in the apartment complex and the San Tan Village area that fit my price range (such as one going for $1413) that I would be interested in applying for once I finally get a response regarding the price reduction. I am simply requesting for an answer to my price reduction question this week saying that it is either not possible or to be given a value I can decide on.Since my lease ends in the 6th, I need to start planning as soon as possible if the best option is to move.

  

  Business Response

  Date: 01/06/2023

  Thank you for bringing these concerns to our attention. We strive to provide excellent service to our residents at Greystar. If you would like to provide a community name, please do so to enable us to research this matter and work toward a resolution.  Thank you.

  Customer Answer

  Date: 01/06/2023

  Hi, the community is **************************.

  

  Business Response

  Date: 01/09/2023

  Apologies, but our records indicate Olympus Property is the management company for this property. Could you provide an address or any further information to help identify? Thank you. 

  

  Business Response

  Date: 01/12/2023

  Hello ******************************,

     We have forwarded your complaint to the correct parties that oversee the property, and will update this portal once we receive feedback.

   Thank you,

     Olympus Property

• Initial Complaint

  Date:01/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I notified ********************* on 7/28/22 of my plan to NOT renew my lease. They never documented it. When Olympus Property took over the property in October, I have had four separate conversations with the management team to ensure I would not be charged for an insufficient notice fee. They confirmed to me on four separate occasions that it was taken off. I left the country and came back just before the holidays and after the holidays when I still didn't have my refund I reached out. That was five days ago 1/4/22 and I was told that my late notification fee was still there and they just needed to take it off, then I would be sent a check. Then today, I was delivered a bill for $192.80 for a late move out on 12/14/22 when in reality I moved out on 11/20/22(19 days early). In my first attempt to get this taken care of I sent ******** my correspondence between ********************* and ****** confirmed I was good to go. I checked on the portal and I wasnt. I then had to contact ******** again and she requested I again send her the correspondence between ********************* and I and additionally, her and I from the first time I notified her. She then replied to my evidence of communication and again told me it was good to go. Right before move out, early Nov, I went to set up auto pay for my Dec bill and noticed I was still being charged $1,800 for an insufficient notice fee. I then reached out to ******** again and asked for confirmation that this was taken care of. She confirmed that it was. I moved out on 11/20//22, 19 days early because I had to travel. I notified ******** of my plans to move out early and she instructed me to move out and leave the keys on the counter. She said she would leave a note on my account and that the team would do a walkthrough on 12/9/22 and retrieve the keys then. The bill they sent me today is charging me for fees through 12/14/22, when I was already out of the country. Only thing I want is my deposit back and for them to remove the false charges.

  

  Business Response

  Date: 01/10/2023

  Hello Kianna, 

         I have forwarded your complaint to the correct parties that oversee the property, and will update this portal once I receive feedback.

  
  Thank you,

     Olympus Property