Complaints

This profile includes complaints for Fun Town RV's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Fun Town RV

  300 Burnett St. Suite 250 Fort Worth, TX 76102

  
• 

  Fun Town RV Giddings

  1906 W Austin St Giddings, TX 78942-5793

  
• 

  Fun Town RV

  2409 Shale Cir Cleburne, TX 76033-8683

  
• 

  Fun Town RV Factory Connect

  701 Collins Rd Elkhart, IN 46516

  
• 

  Fun Town RV Factory Connect Forest River

  2300 S Nappanee St Elkhart, IN 46517

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2023 SABRE Cobalt 38DBQ brand new September of last year. Since I have purchased the trailer I have had nothing but problems with the trailer some are reoccurring issues. For example, the ** was not working correctly, roof was leaking, backup camera was replaced, faucet leaked, s**** trim needed to be replaced, skylight was cracked, damaged doors,damaged blinds, Door frames cracked, glass shower door shattered while I was driving, now that I have picked it back up for the 3rd time the battery was not wired up correctly and now overheated causing gasses to come from ***********. Contacted dealer about that and they said its not something they can replaced due to out of warranty. I have asked the dealer to buy the trailer back at what I owe on it. Not the purchase price just my pay off. I feel that this is a fair request being that the trailer has been an absolutely nightmare along with the service received by Funtown. I will not be doing business with ******* or referring anyone to them in the furniture. I was also open to trading in my trailer. However they said they would only give me $45,000.00 for a trailer I paid $58,500 for and havent even got to use without something going wrong. Im requesting ******* buys back the Rv at $54,000 or simply pays off my loan and takes it back.

  

  Business Response

  Date: 05/29/2025

  Since the purchase, the customer has contacted us with a number of issues, including an AC malfunction, a roof leak, damaged doors and blinds, and other component concerns. Each time, our team responded promptly and made the necessary repairs. In fact, **** handled many of these issues beyond what is typically covered or expected under standard warranty procedures. We have consistently tried to ensure that the trailer is in working condition and have put in extensive effort to support the customer.
  
  Most recently, the customer contacted us about a battery that was allegedly smoking. We responded and informed them that the battery was beyond its six-month warranty period and therefore could not be replaced under warranty. The customer acknowledged this explanation. He then shifted the conversation to a squeaking slide and sent us a photo late in the evening. Our technician was actively reviewing this when the customer sent additional messages, and we were planning to respond during normal business hours.
  
  Despite our efforts, the customer is now requesting that we either buy back the trailer for their current loan payoff of $54,000 or repurchase it outright. We also offered a trade-in appraisal of $45,000, which is consistent with current market values for a unit of this age and condition. The customer originally paid $58,500, and unfortunately, depreciation is an unavoidable factor in RV ownership.
  
  Based on the history of communications and interactions, it is our belief that the customer is experiencing severe buyer's remorse and is now seeking any possible route to return the unit. Our service records show a consistent pattern of repairs being completed and concerns addressed. Just so there is no confusion, we currently have the customer scheduled for another service appointment on June 18th.
  
  We understand the customers frustration, and we have made every reasonable effort to resolve their concerns. We remain committed to supporting them with continued service, but at this point, we do not believe there is any further remedy that will satisfy this clients expectations beyond returning the trailer, which is not a viable or standard option.

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This whole purchasing a camper has been a strain on me so much that I have been through every emotion. I went in on Wednesday (5/14), picked out the camper I wanted, and placed a $2k deposit for hold. I was congratulated and set a time for pick up on Monday (519). Its been a week now and after emailing the corporate office as well as reaching out to the owner for answers on my application;I was upset to hear my deposit was put in the bank the following day and that I would have to wait on a check request from corporate office. I agreed to wait. Its been two days and no one will return my calls.

  

  Business Response

  Date: 05/28/2025

  
  The customer secured the ** late on Wednesday 5/14, the deal was submitted the same day.  The customer then switched collateral and F&I re-worked the deal.  Unfortunately they were not able to secure an approval and a check request was done on Monday 5/19 and approved the same day.  The check was cut, and the customer picked it up in Cabot 5/21.

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an extended warranty for an RV purchased through Fun Town in Cleburne, ** advised by their finance department. I was told anything that happens usually happens within the first year. They were right! I noticed swelling of wood trim next to my shower after the first couple weeks of using the *** I immediately contacted Fun Town and was advised on how to proceed. I had two different companies come out, in which one took pictures and gave an estimate. I then called the warranty department, and left messages, and never received a call back. So I decided to finish my job out of town, and then drop it off to have the warranty repair work done. I gave Fun Town a list of about 5 items that needed to be addressed. Out of the five, they agreed to fix the items that wouldnt cost them more than a hundred dollars in parts and labor. They quickly denied the more expensive fixes which theyve been aware of since the first couple months Ive owned it. My claim has switched hands 3 times in the last 2 weeks, and Im sure the person that I originally spoke with no longer works there. I was told that my warranty only covers things mechanically wrong like appliances. I feel like the manufacturer neglected to install the shower correctly, and that Fun Town should honor the warranty in which I purchased for around $6,000.

  

  Business Response

  Date: 05/14/2025

  Shortly after the purchase of his camper, the customer reported swelling of the wood trim near the shower area. Importantly, the leak was reported well within the manufacturer's one year warranty period. However, rather than bringing the unit in for inspection or repair, the customer opted to work with a mobile technician for an estimate and potential service. This impacted our ability to assist directly through our service department or to submit a claim to the manufacturer at that time. 
  
  We did not hear back from the customer until April of 2024. In which he stated he got an estimate for a mobile technician. At the time, he was informed that since he was not going to bring the unit in for us to work on, his best option was to reach out to the manufacturer directly to see if they could assist with getting a certified mobile tech that works directly with them in order to get claims submitted. 
  
  The customer eventually brought his unit to our Megacenter in February of this year, after his manufacturer warranty had expired. Unfortunately, the customer was unable to get a warranty claim submitted to the manufacturer prior to the expiration of the one year coverage. Despite this, Fun Town RV submitted a courtesy claim request to the manufacturer on his behalf. As the warranty had expired over seven months prior, the claim was denied. 
  
  Fun Town also submitted a claim to the customer's extended warranty provider. The issue: lack of sealant around the shower door track resulting in water intrusion, is not a covered item under the terms extended warranty. That claim was also denied. 
  
  We have explained to Mr. **** that Fun Town RV does not make coverage determinations; we can only assist in submitting claims to the respective warranty providers. The customer has been informed that it is the manufacturer and extended warranty company that made the final decisions. Additionally, we provided him with direct contact information for his extended warranty provider, so he can pursue further clarification if needed. 
  
  Despite the limitations of coverage, Fun Town RV has offered to assist with the necessary repairs. The customer has been provided an estimate for these repairs and has been informed we are ready to proceed at his convenience. We have also offered to assist with canceling his extended warranty contact, a request he has expressed in considering. 

  Customer Answer

  Date: 05/14/2025

  Complaint: 23321138
  
  I am rejecting this response because: I was never advised to contact the manufacturer to get a certified technician that worked on their units. I went on my own to find someone local to where I was working. I couldnt just drop my unit off to them because I had to live in it 5-6 days a week for work in which they knew from the beginning when I purchased it. I was advised to buy the extended warranty and followed all steps to try and get my unit fixed. I left messages with their warranty department, and never received a call back, therefore I waited until this job ended before bringing it in for warranty repair work. I dont understand how they can fix one mechanical failure, but deny the others. I would say that a leaking shower is a mechanical failure no matter how they try and spin it. Its kinda hard to get accurate information from Fun Towns employees when their turn around rate is so high, and the same people dont even work there anymore. I wont be satisfied with this situation until Fun Town does the RIGHT thing and has it fixed. I dont feel its my job to personally reach out to the extended warranty department to mitigate this issue. I purchased the ***** dollar warranty through Fun Town, and I expect them to do their job. It doesnt sound like Fun Town is accepting any responsibility, and is trying to pass the buck!
  
  Regards,
  
  ****** ****

  

  Business Response

  Date: 05/15/2025

  We understand how challenging it can be to coordinate service while living in the unit full time for work. We also understand the frustration that comes with trying to get timely assistance, and we apologize for any inconvenience caused by delays in communication. Our goal is always to support customers as effectively as possible within the scope of the warranties and service agreements in place. 
  

  However, it is important to clarify the responsibilities outlined in both the manufacturer's warranty and the extended service contact purchased through Fun Town. The manufacturer provides a one year warranty from the date of purchase for defects in materials and workmanship. During this period, it is the customer's responsibility to contact either the selling dealer or the manufacturer directly to initiate a warranty claim. While we appreciate the customer took initiative to seek out a local repair option, the manufacturer requires certified technicians and documented claims to approve warranty repairs. 
  
  Regarding the extended service contract, it covers specific mechanical and component failures; including water system components, but it does not cover damage resulting from lack of routine maintenance or wear and tear items. In this case, the shower issue appears to involve owner maintenance rather than a covered failure under the terms of the service agreement. We are not denying responsibility unreasonably, but are adhering to the clearly defined limitations of the coverage period. 
  
  That said, we do want to demonstrate goodwill and a desire to help find a reasonable resolution. We are willing to offer a reduced labor rate along with a 10% discount on parts as a courtesy to assist with the needed repairs. While we may not be able to cover the repairs under warranty at this point, we are committed to helping the customer in any way we can within the guidelines of the policies and contracts in place. 

  Customer Answer

  Date: 05/15/2025

  Complaint: 23321138
  
  I am rejecting this response because:
  I guess Im not making my self clear. I left messages with the warranty company in which they never called me back. I did choose a certified technician to take pictures and provide an estimate without the help of the warranty company. This is NOT a wear and tear situation. This is a company that sold a defective RV who cant or will not honor the extended warranty. If this was the first time you heard from me on the defects of this unit, then I would understand why the warranty work would be rejected, but this is clearly not the case. This is a case of failed communication, and incompetent people who failed the customer. I wish you would argue with the warranty company as hard as you argue with me; then maybe we could come to an agreement. I spoke to another ********** today, and they said theyve heard several horror stories of customers dissatisfaction with Fun Towns warranty support. I would love for yall to prove them wrong, but Im starting to lose hope!
  Regards,
  
  ****** ****

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid ******* for a camper and when we bought it *** ****** had everything that was wrong with it marked down I took it back in there 15 days later to have everything fixed and nothing was fixed fire extinguisher mounted on floor, leaks from roof and floor counter top was damaged couch was ripped the mirror was broken etc... nothing has been fixed I told them I did not want this camper due to being brand new and all these things wrong with it they told me that they will put a lien on it if I did not come get it. Yesterday I came to get it to find out nothing has been fixed and even more water leaks I did not leave there because he trespassed me from fun town rv can you please help me I feel as if I have been tooken advantage of and they have not went good on any promises they made

  

  Business Response

  Date: 04/02/2025

  **** ******, our **************** Manager, attempted to reach the customer yesterday but has not been successful.  
  
  At this time, the repairs that were brought to our attention have been resolved with the exception of two items; 
  - The fire extinguisher mounting: The customer requested the fire extinguisher be moved from its current floor mounted position. This request was relayed to Forest River and they informed us that the current floor mounting is "per design needed for code" and therefore, declined by the manufacturer. 
  - Countertop bare spot: The customer requested a countertop replacement, which was relayed to the manufacturer. Forest River declined a replacement and instead authorized a repair which consists of sanding and polishing the bare spot. 
  
  **** would like to speak with the customer in order to discuss this further and is waiting for a call back. 

  Customer Answer

  Date: 04/02/2025

  Complaint: 23133570
  
  I am rejecting this response because: nothing was fixed there are two areas that leak water and when I bought this unit they are the ones that said they were going to get a new countertop ordered as well as a mirror they fixed nothing and the camper smells like cow s*** since I picked it up 8 am not happy at all and something needs to be done!!!! 
  
  Regards,
  
  ***** ****

  

  Business Response

  Date: 04/03/2025

  **** *****, our Grand Rapids Service Manager, is currently waiting to make contact with the customer in order to proceed further.

  The last conversation with the customer concluded that an appointment would be getting scheduled when he is not busy. In addition, the countertop will be getting ordered by the dealership in order to keep the wait time as low as we can.

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2023 Saber Cobalt 5th wheel from fun town in September 2024. We have used it twice and its has been in the shop for more than the amount of time we have had it. The most recent issue has brought me to file a complaint. There have been ongoing issues with the service department fixing damage and defective items that should have been caught on the *** before we received the camper. We immediately notified the dealer of the issues and have taken the camper back several times for fixes and each time there are new issues along with our camper being trashed during service time. My husband drove out today which **************** is an hour in half away and was told our camper would be pulled up ready to go only to find out the bumper was falling off, the rear back up camera was not functioning the shower door was never replaced so he end up not getting to take it which then we decide to cancel our trip. Prior to this my husband has spoken to ******* and ****** the service managers as well as ****** who is the over the sales and none have solved these ongoing issues. We have requested the delivery of our camper since we have driven out several times wasting our gas and time and we have also requested a buy back due to the original issues such as Cosmetic damage to the door ways, water leaks in the roof, thermostat does not function correctly, cracked skylight, fan squealing, slides screeching, kitchen faucet leaking and more. We believe we were sold and lemon and no one seems to want to take accountability for it. We searched for over a year for a camper and thought we found the right company. I am beyond disappointed and upset with how we are being treated. We were sold a Camper that was never properly inspected and told we would have all the warranties covered only to be given the run around and not actually have anything fixed in a timely manner. At this point we would like an exchange or a complete refund without it effecting our credit

  

  Business Response

  Date: 03/17/2025

  All reported issues were repaired and the customer spoke with ****** (service manager) this morning. 

  To summarize: Mr. ******* stated he didn't pick up his unit previously due to miscommunication about trim repair time. He expressed buyer's remorse regarding the unit's size, which we directed him to discuss with sales. During his recent visit, the only issue was the backup camera, which was resolved immediately. Other concerns, like the pumper, thermostat (user error), and kitchen faucet (replaced), were addressed. All repairs were completed. Mr. ******* did not express any further issues or dissatisfaction. 

  We cannot offer a buyback or exchange at this time. However, we are happy to assist in a trade in. 

   

  Customer Answer

  Date: 03/17/2025

  Complaint: 23059534
  
  I am rejecting this response because:
  
  I am going to discuss with my husband, as he did mention he informed you of all the errors as well as the lack of service. The only buyers remorse was buying from a company that sold a unit without ensuring  a proper pdi o was done along with offering any type of repayment for the several returns of the unit due to other issues popping up.

  Regards,
  
  ******* *******

  

  Business Response

  Date: 03/22/2025

  We acknowledge your decision to discuss this matter with your husband. We understand your frustration regarding the perceived errors and lack of service, and we want to address your concerns. 
  
  ****** ******** (General Manager) and ****** ***** (Service Manager) have both spoken to your husband regarding the service of your trailer and all reported issues have been addressed and resolved. 
  
  The reported issues were minor, such as the trim coming loose and were resolved efficiently. We understand that any inconvenience is frustrating, and we apologize for any disruption this may have caused, However, we maintain that the trailer is currently in proper working order and is ready for pick up. 
  
  Your husband mentioned being interested in a smaller unit. We are willing to discuss trade in options, however, please understand that trade in values are subject to depreciation, which is standard practice. 
  

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In reference to a new Forest River, 2024 Sunseeker; purchased date 12/19/24. Price:paid: ********* Fun Town RV Dealership, Repair Shop and Corporate Headquarters has not resolved repairs for damages caused by Forest River and FunTown RV. Repairs consist of a deep gash on outside drivers side door, scratches on back, bezel rings around taillights, extremely loud rustling noise from back/side camera, and a slash on upper passenger seat. Over three months, these issues have been repeatedly addressed to: Corsicana:***** ********* sales, ***** ******** Sales manager, ****** *****, General manager, ***** Lansfotd, Zone General manager, Cleburne:******* *., General manager, ****** ****** and ***** *. and from Forest ******, ***** ****** *******. who approved the work to be done on February 13, 2025, after repeated requests, from Shorter and me, to submit a damaged report into ************* to get an approval to begin repairs. For three months, we, my disabled veteran husband and I have gotten the run around with no satisfactory answers, results on needed repairs to our motorhome. We definitely are left with a damaged newmotorhome. We are asked to bring in the motorhome to a FunTown, Corsicana and Cleburne; all that is done take pictures. (***** ******** ****** ***** from Corsicana and from Cleburne repair shop, paint/body employee, ******* *. and ****** ******. Our plates were delayed because the title work was not sent in until 1/29/25, our warranty was delayed and a false damage report was sent in to ************** Ms. ******** under our warranty and approved, which had nothing to do with our issues that we need addressed and fix. I tried to reach out to the corporate officeno response, so I wrote a ****** review on Corsicana to warn others of our situation and to beware of the unethical practices and customer treatment from Fun Town RV. I have pictures, copies of damage reports, response from Ms ******* and conversation through text messages and telephone.

  

  Business Response

  Date: 03/04/2025

  Our management team has made consistent efforts to communicate all available options for resolution to the customer, which they have initially agreed upon. However, despite these agreements, the customer has posted several negative reviews. 
  
  Regarding the settlement and resolution, we have provided the customer with regular updates on the status of the repairs. We want to clarify that the only course of action available to us is to complete the necessary repairs, which we are continuing to do as part of our commitment to resolving the issue. 

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a travel trailer in October 2024 and TTL was included. We asked many multiple times if the check for the *** to Service ******** would be the correct amount. The finance manager ***** East assured us yes it would be and if ot wasn't to let him know and he would get us a check for the difference. So on December 3, 2024 we take the check to local tag agency and we had to pay an additional $90.71 to the check they sent. We went in and talked to ***** and he said he would get us check in the mail within 10 days. He made copies of the papers proving we had to pay additional after being told no. He emailed Friday January ****** he had a check for us to pickup. We get it Saturday and it has wrong name and address on it. Then he says it will be Monday January 6 he can have a new one. He's avoiding our calls at this point. We just want our $90.71 and a sincere apology!

  

  Business Response

  Date: 01/14/2025

  Our admin team has informed us the check was since picked up as of 1/11/25. We've requested **************** make contact with the customer in seeing what can be done internally to avoid this occurring in the future

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a camper from ********. Within the week of purchasing, it rained. I called to tell them it was leaking. The told me they would fix the leak. They now have my camper and are refusing to fix the leak.

  

  Business Response

  Date: 01/08/2025

  At time of purchase, the leak was brought to our attention within the first week. Management at our ******** location initially agreed to get the leak taken care of and potentially patch any area of the roof if able to do so. Moving forward, five months is when the customer got it into our ***** location for repairs. As time progressed the leak caused further damage leaving it in poor condition  for a patch to address the issue. Due to the extent of the damage that have progressed on her unit it is recommended this become an insurance claim as it does not align with the assistance that was originally provided at the time of purchase.

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 2024 My husband and I were excited to trade in and purchase a newer RV as my husband travels and this is where he stays when away from home. The day we signed the papers I was sick and left right away. While we were waiting we were told that that hitch we purchased was not there and would have to wait. That was 4 hours. We were told the trailer would be cleaned on the inside and the gray matter would be cleaned as well (it opened to a huge stink). We purchased a washer and dryer as well. In the two days following(my husband left immediately out of town for work) he attempted to wash his *********** the washing machine does not work. We tried to contact managers, general managers etc. No response and no one seemed to indicate anything different. Immediately, on his return my husband took it to the service center where it has been to this writing. Upon inspection, there were other repairs that needed to be made, one a refrigerator. It has taken this long to get a refrigerator delivered and installed. Upon which being told that the new refrigerator was ordered larger than the original- not good for an RV. Some of the kitchen drawers are accessible. No consult to say hey its here it is. Not what you bought- aestheticly pleasing it isnt anymore- but your rv is repaired.There is no concern or consideration for anything. We have paid 3 months payments, insurance and storage. Since this time, not one follow up call. Radio silence. What a horrible company. What horrible customer service and fraudulent sales as this was not sold as presented.We want our RV before my husband has to return to work- but another 3 months is a joke. This is the absolute worst company I have ever dealt with and I am in customer service.

  

  Business Response

  Date: 01/08/2025

  The ** that was purchased was sold used as is, which was agreed upon and signed in the contracts during the purchase process with Fun Town RV. As there was an issue with the installation and other items that may not have been caught before the sale, we were happy to work with the customer to get these items repaired for them despite purchasing a used unit. We were able to get them a brand new awning, fix the issue with their washing machine, and a new refrigerator with an ice maker at no cost to them. The new refrigerator is larger than the original one as it is no longer made. We communicated this to them and they were not happy with that so we did offer to source a smaller refrigerator for them but the only ones we could source locally that would fit did not have an ice maker which the customer declined. As of 1/7/25, the new refrigerator is being tested and as soon as this is completed our service department will be reaching out to schedule pick up. Everything has been completed and the customer has declined our options for resolution regarding the refrigerator.

  Customer Answer

  Date: 01/17/2025

  Complaint: 22747029
  
  I am rejecting this response because: RV states that they paid for all the repairs, but they did not. Outstanding issues still unresolved.

  While it is true we purchased a used unit, it was not delivered as stated, which is misrepresentation. RV did not pay out of pocket for any of the repairs as they were covered by my warranty and should not have given any issue to complete them satisfactorily. Continued outrage by their lack of willingness to complete repairs properly in a timely manner coupled with the fact that we are told we are not being honest. Total misrepresentation of the facts from them. Unwillingness to accept that they did not inspect the unit at all before they sold us and repeatedly ignored any outreach at the corporate level.

  
  
  ***** ********

  

  Business Response

  Date: 01/18/2025

  After careful review, we regret to inform you that there is unfortunately nothing further we can do at this time to assist the customer. As previously mentioned, no charges were applied to the customer for any of the repairs completed. Their extended service contract covered the fridge and the water pump. In addition, FunTown RV covered the cost of sealants, replaced the awning hardware, and addressed the bedroom door and the paneling next to it.
  These repairs were either processed through the extended service contract or charged under a policy to the lot that conducted the pre-delivery inspection (PDI).

• Initial Complaint

  Date:12/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We brought used unit was told that everything would be working and fixed prior to pick up by our salesman. When my husband picked it up his demonstration was 1/2 heartedly happened then the tanks werent working and panel for everything works off and on. Also the repair of a couch cushion was fixed with duck tape. Then they changed the terms of what we signed because they changed the trade in if you give price unseen they stick with it. Finally complained on ******** they called me but called disconnected when she realized they were in the wrong.

  

  Business Response

  Date: 12/06/2024

  Since this RV was purchased as a used unit and the contract clearly stated it was sold "as is," we regret to inform you that we are unable to assist with repairs for any issues you are currently facing. The owner accepted the ** in its present condition at the time of their walk through. However, we are happy to proceed with any necessary repairs, though the cost would be the customer's responsibility. At the time of the initial trade agreement, the trade-in value was based on the condition description provided by the customer. Upon inspection, it was found to be in worse condition than initially described, which led to adjustments in the deal to reflect this.