Complaints

This profile includes complaints for Shiftsmart, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shiftsmart, Inc.

  5 Cowboys Way Ste 30 Frisco, TX 75034-2066

  
• 

  Shiftsmart

  33 New Montgomery St. San Fransisco, CA 94105

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shiftsmart has failed to provide compensation for the hours I have worked. I have worked a total of 4 shifts and have yet to be paid for any of them. Shiftsmarts promotes same day payment. The first shift I have worked has been over a week ago, and there has been 0$ funds applied for me to transfer into my banking account.Shift info:June 6, 2025: $22.05 June 8, 2025: $20.28 June 9, 2025: $19.4 June 9, 2025: $23.37

  Business Response

  Date: 06/30/2025

  We appreciate this user taking the time to submit a ******************** complaint and their patience while we looked into their concerns. After reviewing this individuals account, we were unable to identify the specific shifts on the dates mentioned, that aligns with the issue described; however, we can confirm that all eligible payments on this account have been processed. If this partner believes there is an outstanding issue, we encourage them to submit a support ticket through the app so our team can review the details and assist further.

• Initial Complaint

  Date:06/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked a product testing shift for $120 plus $5 bonus on June 4 2025 it was a 3 hour shift I showed up early and left a few mins late. Shiftsmart has yet to compensate me. They show my funds as approved for transfer since June 5th and theyre troubleshooting app says that they are processing the transfer but that transfer has been processing for over 8 days at this point. And there are no human beings to assist the ai with our complaints. I was told Id be reached out to and my email has been sitting for a week now no response. I am afraid this company may be scamming people out of their money theres no way to contact someone to get help and their system wont make a new ticket, I just want whats rightfully mine and then I will NEVER work another Shiftsmart shift again.

  Business Response

  Date: 06/30/2025

  We appreciate this user taking the time to submit a ******************** complaint. Additionally, we apologize for the poor experience this individual had relating to a payment concern. That said, our records indicate that the funds for the shifts this individual is referring to were approved and processed. If this partner believes there is an outstanding issue, we encourage them to submit a support ticket through the app so our team can review the details and assist further.

• Initial Complaint

  Date:06/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shiftsmart will not allow me to withdraw my funds for the shift I'd worked on June 11th, 2025 and has not responded to any emails the past couple days regarding why I cannot withdraw the funds. It is in the Shiftsmart balance but is not allowing me to withdraw. The app says: "Cannot create payouts: this account has requirements that need to be collected. Please provide those fields to re-enable payouts" but gives nothing further or a way to resolve. I have not received a response and am wary to work the rest of the shifts I picked up next week since I have yet to withdraw funds.

  Business Response

  Date: 06/30/2025

  We appreciate this user taking the time to submit a ******************** complaint and their patience while we looked into their concerns. After reviewing this individuals account, we were unable to identify a specific shift they are referring to. However, we can confirm that all eligible payments on this account have been processed. If this partner believes there is an outstanding issue, we encourage them to submit a support ticket through the app so our team can review the details and assist further.

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chip smart officer referral bonus if you before a friend and they work one shift I did such thing and I did not receive a bonus and no one answered me she's smartly so I'm trying to see if I get the bonus the lady that worked is **** ****** I've been trying to message shiftsmart email everything no answer I just want to know if I'm going to get the bonus said they offer

  Business Response

  Date: 06/30/2025

  We appreciate this user taking the time to submit a ******************** complaint and their patience while we looked into their concerns. We apologize for any frustration this individual has experienced and can confirm that we have reached out directly via email to ensure their concerns are addressed thoroughly. We remain committed to resolving any outstanding issues and supporting this partner moving forward.

• Initial Complaint

  Date:06/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business operates off of an App. There is no support for people who sign up. No people to contact, *************. It's all a big scam. I worked shifts thru their app, had issues now they won't pay up. Look them up on ******. How is this allowed. So many problems here also contacting the ************************

  Business Response

  Date: 06/30/2025

  We appreciate this user taking the time to submit a ******************** complaint and their patience while we looked into their concerns. We apologize for any frustration this individual has experienced and can confirm that we have reached out directly via email to ensure their concerns are addressed thoroughly. We remain committed to resolving any outstanding issues and supporting this partner moving forward.
  

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked for Shiftsmart on June 10, 2025 (at Circle K 1838 in ******************** W 1604 N) completed all my tasks and when attempting to check out the app had a glitch and just kept spinning. I didnt get paid for the shift. I reached out via the chat, because there is no other way to reach them and was told I didnt get paid because I didnt complete my tasks. I responded and explained there was a glitch in the app and that I had submitted all photos of the work/food I had prepared. No response. I checked the app later that evening and saw the payment was rejected. I sent another chat message and this time requested to give feedback and sent a detailed message explaining this was the second time I had a payment issue. It sent an email to the company and yet no response. On June 11, 2025 I went to same Circle K store at 4:28 am and because of a storm, there was no electricity. My shift was to begin at 4:30. I was unsure of what to do. I spoke with the assistant manager ****** and she suggested I stay for a while to see if the electricity was restored. Then about 4:47? I decided to check in to see what the app would advise me to do. It said to report being turned away, which I was because my store supervisor ****** came up and told me since *** didnt have any ETA of when the power was restored I could leave and that was just before 6am. I sent a text to this person ***** from the company that had sent a text to me a couple of days earlier. I explained the issue and someone named *** responded and said she updated my timecard and then I asked *** about the previous day and requested they contact the store to confirm my work since I was having problems with the app. Radio silence and I havent gotten paid for either days. I had a 100% reliability and on time rating and on June 10th received feedback from the companys app saying you completed 100% of your tasks, as well as a great job!.

  Business Response

  Date: 06/30/2025

  We appreciate this user taking the time to submit a BBB complaint and their patience while we looked into their concerns. We have reviewed this individual’s account and can confirm that the concerns raised regarding shift payments have been resolved. Any outstanding compensation has been issued accordingly. We understand that payment-related issues can be frustrating and sincerely apologize for the poor experience.

  Customer Answer

  Date: 06/30/2025

  I have reviewed the business’ response and accept this
  resolution. I did receive the payment for the day the electricity went out a day or so later and I received notice of the payment from June 10th today.  Thanks for your help, I don’t believe I would have received this solution without the BBB’s intervention!

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for shift smart on June ****** I submitted my background check the same day on Monday morning I checked the app and it said that I failed and now I cant pick up no shifts on there. I dont have a criminal background. Im not understanding why my background check filled. I tried to contact the Support three different timesand email them. No one has reached out to me.

  Business Response

  Date: 06/30/2025

  We appreciate this user taking the time to submit a ******************** complaint. Unfortunately, this partner's background check does not meet the requirements of most projects on our platform. With this in mind, we encourage them to check the email you provided for a copy of your background check report, and continue to monitor the Shiftsmart app to see projects for which they may be eligible.

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I still have not received payment for my shift on June 2nd nor have I received payment for my shift on June the 6th in total I am missing $108.51 the shift on June 2nd I am owed $52.26 my shift on June 6th I am owed $56.25 I have tried multiple times reaching out and I still have not received an email or a call back I just want to be paid for the hours that I have worked. As it shows in the pictures it says my funds are now available to be withdrawn but every time I go to my earnings tab in the app it says I have $0 available for withdrawal. I have my payment methods on file there's no reason that I should not have been paid

  Business Response

  Date: 06/30/2025

  We appreciate this user taking the time to submit a ******************** complaint and their patience while we looked into their concerns. We have reviewed this individuals account and can confirm that the concerns raised regarding shift payments have been resolved. Any outstanding compensation has been issued accordingly. We understand that technical issues can be frustrating and sincerely apologize for the poor experience.

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started working in Shiftsmart on May 27, 2025. Since that time, I have completed seven (7) shifts and have yet to be paid for my services. I have had some issues with payment, have reached out multiple times to ****** to try and resolve the issue. ****** informed me that I needed to work through the Shiftsmart app. I have made several attempts to contact Shiftsmart at their number *************) to no avail. The number is not active and/or the call does not go through. I have sent multiple e-mails following the help link in the Shiftsmart app, again to no avail.Shiftsmart has stated that they will get back to me in e-mail, that was more than a week ago. Shiftsmart seems to be ignoring my requests and in the meantime, it has been two weeks since I started working in Shiftsmart and need this issue resolved immediately. I am submitting this compliant in hopes that the ********************** will intervene because this kind of mismanagement or lack of response is unacceptable.I have included screen two (2) screen shots showing the money that is owed to me to-date.

  Business Response

  Date: 06/30/2025

  We appreciate this user taking the time to submit a ******************** complaint and their patience while we looked into their concerns. We have reviewed this individuals account and can confirm that the concerns raised regarding shift payments have been resolved. Any outstanding compensation has been issued accordingly. We understand that technical issues can be frustrating and sincerely apologize for the poor experience.

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed my first shift with Shiftsmart on 6/3/25 with a supposed pay of $54.34. I say supposed because after a week Ive yet to receive anything. Whenever I go to the completed shift, it says the funds are available for transfer yet when I go to my balance theres nothing there! I tried sending a support ticket yet *** received nothing back. This is very annoying seeing as everywhere Ive seen stated I would be able to get my money in ***** hours, but to my surprise here I am a week later without a single ***** for my work.

  Business Response

  Date: 06/30/2025

  We appreciate this user taking the time to submit a ******************** complaint and their patience while we looked into their concerns. After reviewing this individuals account, we were unable to identify a specific shift they are referring to. However, we can confirm that all eligible payments on this account have been processed. If this partner believes there is an outstanding issue, we encourage them to submit a support ticket through the app so our team can review the details and assist further.