Complaints

This profile includes complaints for Shiftsmart, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shiftsmart, Inc.

  5 Cowboys Way Ste 30 Frisco, TX 75034-2066

  
• 

  Shiftsmart

  33 New Montgomery St. San Fransisco, CA 94105

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I been working with shiftsmart a few months now I been able to get all available shifts up until last week after I have reached gold status I week prior to that I was on a job my phone broke and the store manager emailed support and I still to this day have not been paid that was on May 23rd 2025 and since that date I have not been seeing all available shift I use shiftsmart as my primary source of income so not having the ability to get all the shifts I would normally see is not good practice I have reached out by email and no one has messaged me back I also texts a shiftsmart *** and was told the only thing he could do was send it to another department and it's been 2 weeks and still no one has addressed this issue or reached out all I need is a fix to my account so I can have all available shifts pushed to me this is very frustrating on the lack of support this company has please I just need a professional support on this matter

  Business Response

  Date: 07/01/2025

  We appreciate this user taking the time to submit a ******************** complaint. Additionally, we apologize for the poor experience this individual had relating to a payment concern. That said, our records indicate that the funds for the shift this individual is referring to were approved and processed. If this partner believes there is an outstanding issue, we encourage them to submit a support ticket through the app so our team can review the details and assist further.

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scheduled to work on June 1st at 11am-3pm at *****, *********** K. I arrived at 10:55 am and tried to punch in. The app said I was to far away as it usually does but the it usually lets me punch in. This time it didnt. They said I was late I wasnt. I had changed my time a few days before. I got hold of there Bot and he assured me I was punch in. When I went to clock out I couldnt. The Bot said I was a no call no show. The manager emailed them and I sent the my clock in and out numbers and emailed them plus went to support several times. This happened 3 times last year and I couldnt get my husbands medication, he ended up in a nursing home. Im not letting it go this time.

  Business Response

  Date: 07/01/2025

  We appreciate this user taking the time to submit a ******************** complaint. Additionally, we apologize for the poor experience this individual had relating to a payment concern. That said, our records indicate that the funds for the shift this individual is referring to were approved and processed. If this partner believes there is an outstanding issue, we encourage them to submit a support ticket through the app so our team can review the details and assist further.

• Initial Complaint

  Date:06/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I get paid by shiftsmart I worked 2 shifts that I could not be paid for but then they banned my phone number and I can't open he app and I can not get a response from them if there going to pay me or for those 2 days when the amount owed was in the withdraw window on my app

  Business Response

  Date: 07/01/2025

  We appreciate this user taking the time to submit a ******************** complaint and their patience while we looked into their concerns. This partners account was restricted due to a payment fingerprint security flag, which occurs when the same payment method or device is linked to multiple accounts. This policy is in place to help protect the integrity of our platform and prevent fraud. As a result, we are unable to restore access to the account.

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm writing this because I had applied for shift more as a job but I ended up getting another job and then I end up losing my job and I wanted to go see if I can reapply for like shift Marshawn when there and I applied and they said I fell but I end up getting my criminal record expunged and that was in 2021 and they never gave me a copy of my background check so I want to get a copy of my background check and I need them to send it to me I tried sending them a contact thing where through the help app and it does not accept Gmail nor Yahoo emails and I found out weird and strange that you would accept Gmail or Yahoo and I wasn't going to use my school email cuz that would be weird and I just want to know what they said on my background check because he shouldn't have saw anything because it's been expunged

  Business Response

  Date: 07/01/2025

  We appreciate this user taking the time to submit a ******************** complaint and their patience while we looked into their concerns. This partner did not meet the background check requirements necessary to access most projects on our platform. For a copy of the background check report, we recommend checking the email used during sign-up, as the background check provider typically sends a copy directly. If the partner is unable to locate it, they may contact us by creating a support ticket via the app to request a new copy.

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took a shift on 5/27/25 from this app Shiftsmart that agreed to pay me $120 for completing the shift plus a $5 bonus. I completed the shift, but as of 6/2/25 I have NOT BEEN COMPENSATED AS AGREED FROM THE COMPANY. I showed up to my shift on time, completed it in a timely manner and followed all intructions laid out for me but Shiftsmart has not held up their end and has not paid me in a timely manner nor have they contacted me or will respond to my contact attempts about the topic. I have submitted support tickets since that day 05/28/25 and still havent received any information back

  Business Response

  Date: 06/30/2025

  We appreciate this user taking the time to submit a complaint. Our records indicate that the funds for the shift this individual is referring to were approved and processed. If this partner believes there is an outstanding issue, we encourage them to submit a support ticket through the app so our team can review the details and assist further.

• Initial Complaint

  Date:06/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes I worked may 26th from 6am to 10am as a cleaner I was marked as a no show because shifts mart was not picking up my location but I still worked my full shift at the circle K store ***** FM-529 the manager also emailed Shiftsmart confirming I worked my full shift I have not been paid for this shift and it is very frustrating. Also on the app they have my times wrong theyre saying I had a shift for 6pm I never had a shift at 6pm it was for 6am so thats a mishap on Shiftsmart part I just want to be paid for the work that I did I have yet to receive my pay and it has been almost a week again I worked from 6am to 10am the pay was 12$ a hour for four hours so I was supposed to be getting 48$ sent to my acct still have not been paid and I filed multiple tickets on my Shiftsmart app. The day after that may 27th 2025 I picked up a shift at 6am but I switched my time to 8am because I would be late and Shiftsmart approved it I worked from 8:34am to 11:34am as a merchandiser originally it was from 8am to 12pm but I had another shift that same day at 12pm so the manager at circle K clocked me out early so I could be there but I did work those hours and Shiftsmart seen my clock in and clock out time and they didnt neither reject my pay for that day or approve it doesnt even pop up on my shifts like I never worked that day it is very frustrating because I worked and theyre not trying to pay me and I also filed multiple tickets for may 27th as well and they have yet to get back to me that shift was for 12$ a hour I worked from 8:34am to 11:34am and my payout was supposed to be ***** I just want this issue resolved so I can get paid and move forward.

  Business Response

  Date: 06/30/2025

  We appreciate this user taking the time to submit a ******************** complaint and their patience while we looked into their concerns. After reviewing this individuals account, we were unable to identify a specific shift they are referring to. However, we can confirm that all eligible payments on this account have been processed. If this partner believes there is an outstanding issue, we encourage them to submit a support ticket through the app so our team can review the details and assist further.

• Initial Complaint

  Date:05/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The app says they rejected my payment because I did not complete my test to 100% but I actually did a manager is right over me. Some of the tasks were already done by someone else when Ialready clocked into the store. There was a task, including pizza that didnt start until nine and my shift was from 5 to 6 so I couldnt do that at all. I even took a picture of an empty tray and at the time when I was working, I submitted a token to the customer service about my issue and they just said we accept your feedback and now Im short money and I tookthe shift because there was a $30 incentive on top of the $14 an hour so I just missed out on $48 all because of AI not my issue at the correct times I had to wait 24 hours for them to manually check my payment only for them to say it was because if they manually check they know I actually did work a scan barcodes. I put stuff on the bars I put things in the oven. I even took small pictures to make sure I could keep up with my task, I did everything I was instructed and I was rejected my pay.

  Business Response

  Date: 06/30/2025

  We appreciate this user taking the time to submit a ******************** complaint. We can confirm that this individual's funds for the May 30th shift at ****************** Store #******* have been approved. That said, we'd like to sincerely apologize for the extreme delay this user experienced in receiving their funds.

• Initial Complaint

  Date:05/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 28th 2025 I was contracted to do a job for shiftsmart at a Circle k the address is ********************************************************** since earlier that day and about since then the app has been glitching very hard on this particular day I get to the store I open up their app to do my work and there's only a few very quick easy tasks for me to do and no food to cook. I was to lunch prep cook or that was my assignment. thinking this was strange and I continue on did the task in the app was that 100%. When the manager says oh no that's not right we need lunch do you mind cooking like you normally would.since it's been my fifth or so time at this store I agreed and use the stores task tablet and I cook the food as I normally do. being mindful that this is a little strange,I took pictures of everything as I would normally on a regular shift. 3 hours after the shift I'm notified my payment was rejected and I wouldn't getting paid. I called and texted shiftsmart the associate looked and said it looks good on her end must be an error just give it a few days, fine.I've put in tickets to provided photos where the food is visible with a timestamp showing that I was there and I cooked. I go back on the app today to see if they finally fixed it after they told me over the phone and over text that they would and waited the few ******** today that shift says I did nothing not even the initial few task and photos that I submitted in app. everything is wiped clean. I don't know what type of scam they're playing but I didn't do a job to not get paid. I provided all proof and documents they needed to rectify this issue I've even offered to provide them with a statement from the manager on shift that day but have yet to hear from shiftsmart I just want to be paid for my shift that's it we can continue on then this little app job relationship.but to be ignored like this is hurtful and unprofessional.They said it would be fixed in not understanding the hold up after being provided with ample proof

  Customer Answer

  Date: 05/31/2025

  I just realized I had not submitted all my photos. Only the one was downloaded as I was trying to upload the 16 or so I have as proof all together. 

  Business Response

  Date: 07/01/2025

  We appreciate this user taking the time to submit a ******************** complaint. Additionally, we apologize for the poor experience this individual had relating to a payment concern. That said, our records indicate that the funds for the shifts this individual is referring to were approved and processed. If this partner believes there is an outstanding issue, we encourage them to submit a support ticket through the app so our team can review the details and assist further.

• Initial Complaint

  Date:05/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Showed up to my first orentation shift. ****** the ambassador told me to leave his class was full. Told me he would text me and I would be paid for showing up and on time and being sent home. Never sent me a text also I have sent several emails pertaining this incident. No response at all. Location ***************** this happened on the 6th of May @ 4:30pm - 7:30om for 30$ ambassador (******)

  Business Response

  Date: 07/01/2025

  We appreciate this user taking the time to submit a ******************** complaint. Additionally, we apologize for the poor experience this individual had relating to a payment concern. That said, our records indicate that the funds for the shift this individual is referring to were approved and processed. If this partner believes there is an outstanding issue, we encourage them to submit a support ticket through the app so our team can review the details and assist further.

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I had a shift on 524 of 2025 and received the payout it was paid out but it isn't where I can withdraw at 5:00 try to message customer service and I still they don't respond to their complaint tickets then I worked again on the 26th and the same thing happened so money is just sitting there I've been trying to get a hold of them since the first day because I get paid out instantly and they have yet to respond they don't respond to anything to be honest with you I just want help and I'm tired of them not having a live person.

  Business Response

  Date: 07/01/2025

  We appreciate this user taking the time to submit a ******************** complaint. Additionally, we apologize for the poor experience this individual had relating to a payment concern. That said, our records indicate that the funds for the shifts this individual is referring to were approved and processed. If this partner believes there is an outstanding issue, we encourage them to submit a support ticket through the app so our team can review the details and assist further.