Complaints

This profile includes complaints for Shiftsmart, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shiftsmart, Inc.

  5 Cowboys Way Ste 30 Frisco, TX 75034-2066

  
• 

  Shiftsmart

  33 New Montgomery St. San Fransisco, CA 94105

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I downloaded their app. And took a shift at ***** club for supposedly $25 . I went at the time they told me to did their survey and never got paid. I tried to ask them about it. They said my survey was blank..which isn't true. Maybe the problem is the app.either way i never got paid. I want paid. I drove 30 minutes away to do the shop

  Business Response

  Date: 03/29/2023

  For this project, partners must arrive at a retail location and follow the provided guidelines in order to simulate a curated shopping experience and then submit a mandatory survey based on their experience. If all guidelines are followed and the survey is completed correctly the shop will be approved.
  
  When investigating this case, the Shiftsmart team determined this partner's survey was submitted blank and in turn, the shop was rejected. A team member provided an explanation to this partner as to the reason this shop was rejected. When the partner disputed this rejection, the team member allowed this partner the opportunity to provide supporting documentation that would verify the shop was completed however, the partner has not provided any of the requested photos or survey data. Moreover, this partner's check in and out duration on the app reflects about twelve minutes which does not allow for adequate time to properly complete the mandatory survey. Based on all the available information, this indicates the partner did not complete the shop and for this reason payment cannot be issued.
  
  For these reasons, we consider this matter resolved. If the partner has any further questions or concerns we would be happy to assist them.

• Initial Complaint

  Date:03/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I updated my phone number on thier app and a blue screen came up asking for a 6 digit code that would be texted to my phone .I never got the code and i know its not my phone because all the other texts from them are coming through fine.i contacted customer service and have only recieved 3 replies in 10 days none of which is helping me..It says im verified yet the blue screen will not go away.ive lost at least 7 shifts because i cant accept shifts,i cant confirm shifts,i cant clock in or out,i cant message managers nor can i get paid because this blue screen blocks everything.ive tried several different phones to no avail.i really like this job all i want to do is go back to work but cant because of this screen that wont go away.ive uninstalled and reinstalled and same thing the blue screen comes up asking for a code that i never get and when i hit resend it says im verified.i still get texts about jobs snd s ailanle shifts but i cant accept until this is resolved You cant call.the number i found just gives you a busy signal.i just want the screen gone so i can sccept shifts snd work again but yhier customer service is not helping ive come here as a last resort

  Customer Answer

  Date: 03/29/2023

  The spps. Is semi working now but im being punished for the days i missed before this happened i eas getting litrally hundreds of shift offers now im getting 4 and every one of them is like 20 miles away.None of this was my fault why am i getting punished because thier app glitched.im an innocent victim in all this

• Initial Complaint

  Date:03/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I work inbound member support for ShiftSmart since December 2022. They have messed up my pay 3 times. The first time took over 2 weeks for them to fix. I worked 02/19/2023 at 10am-11am for $20 and my payment was rejected. I contacted support and they claim I did not provide them with enough information which I feel they should have access to anyway. However I created another ticket for support as I was told to do, and now my tickets are being closed with no type of resolution or response from anyone. I worked the same job 03/12/2023 4pm-5pm at $26 and was only paid out **** cents and I also worked the same day and job at 7pm-8pm for $24 and was only paid out **** cents. I have reached out to support for them to not only close my tickets but to give no response yet again.This is so ridiculous and unacceptable. It should never take more than 7 business days IF THAT to fix payroll issues! There are many other contractors who are experiencing these same issues on or around as the same time as mine. I will encourage them to speak up and make a report about this as well.

  Business Response

  Date: 03/28/2023

  Our sincerest apologies for this partner's described experience on the Shiftsmart app. For this project, partners must log into the calling system and be in an active or ready state in order to perform tasks for this role. Payment is determined by active or ready time recorded in the calling system and not based on check in and out duration as outlined in training for this role.
  
  A Shiftsmart Payments team member reviewed this partner's concerns and issued payment relative to their dispute. The partner was notified of the available balance and did not respond with any further concerns.
  
  For this reason, we consider this matter resolved. If the partner has any further questions or concerns we would be happy to assist them.

• Initial Complaint

  Date:03/13/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shiftsmart is very unprofessional. They are a very underhanded company promoting gig work with "flexible" hours to go into these Circle K stores to work 4 hr shifts. Several of these stores that THEY have listed to work, will turn you away saying they don't take Shiftsmart and you already have this scheduled because SHIFTSMART has it listed. You don't know these details until you get to the store. Then they have it to where you have to do in app steps telling them that you have been turned away. When you do this, they will put you down as a no show and fire you and say it was for falsifying time card, reported bad behavior. I have all screen shots, pictures to even verify I was at said store when I was scheduled to be there and the store turned me away. I even requested they pull up cameras... I had been to one other store that had turned me away and I never scheduled it again. This last store I had never been to, I scheduled to work and they turned me away saying they didn't use Shiftsmart. Shiftsmart then said I was a no show and fired me. There are SEVERAL people this is done to. This app is a joke. And seriously needs to be shut down. They get all your personal info, keep you on for a few weeks and let you go. And it's weird to me that they are based out of the location where I had someone steal my debit card info. I disputed that with my bank and all so I'm not filing a complaint here for that. I'm just trying to warn others about this big time scam and the way they do everyone. And yes I reached out and tried to resolve the issue and tried to give them my proof of attendance. When I done that, they removed me.

  Business Response

  Date: 03/28/2023

  For this project, partners must arrive onsite and perform assigned tasks such as cleaning and stocking shelves within the allotted time. Payment is determined based on a partner's check in and out duration on the app in conjunction with a check in code provided in-person by the Store Manager.
  
  When reviewing this case, the Shiftsmart team determined this partner was removed from this project due to direct feedback from the client. For this reason, reinstatement could not be granted for this project.
  
  We welcome this partner to pursue other eligible opportunities on the platform and respectfully consider this matter closed at this time.

• Initial Complaint

  Date:03/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/9/23, I took a shift at store #******* for 9am-12pm, but I clocked in around 8:30am and began working immediately then, I clocked out on time at 12pm. Our time cards reflect the time we clock in so this company is aware and they refuse to pay me what I am owed for the time I have worked. My time card clearly shows that I was supposed to be paid $67 for the extra 30 minutes I worked from clocking in early, but I was only paid $60. This company allows us to clock in 20 minutes early. I'm not understanding why we have this option if this company refuses to pay. I submitted a ticket concerning my pay and the customer service rep blew me off and refused to help resolve this issue. I then submitted a second ticket concerning another shift I worked on 3/10/23 at store #*******. I was not paid according to my time card for this store either. My time card reflects that I was to be paid $54 but I was only paid $52. I would like someone to respond and fix this issue. I would like the $9-10 owed to me. I know it seems small , but I would like to be paid for my time. No one is responding to my tickets and messages.

  Business Response

  Date: 03/28/2023

  For this project, partners must arrive onsite and perform assigned tasks such as cleaning and stocking shelves within the allotted time. Payment is determined based on a partner's check in and out duration on the app in conjunction with a check in code provided in-person by the ************** ******** are not permitted to work outside scheduled shift times which is covered during training for this role.
  
  When reviewing this case, the Shiftsmart team determined that this partner remained ******** for thirty additional minutes passed their scheduled shift end time. A Shiftsmart Payments team member coached this partner on the payment policy and issued payment for the additional time relative to their dispute. The partner was notified of the available balance and has not responded with any further concerns at this time.
  
  For this reason, we consider this matter resolved. If the partner has any further questions or concerns we would be happy to assist them.

• Initial Complaint

  Date:03/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  0n 3/10/23 I accepted 2 4 hour shifts at the same store. I arrived on time and locked my keys and phone in my truck. I told the Assistant manager ****** what had happened with my keys and phone and worked my first 4 hours. ****** then gave me a ride to retrieve my spare key. I used the app to notify shift smart and clocked in for my second shift. While retrieving my checkout codes the manager ***** emailed shift smart confirming my attendance. The next day I see the payment was rejected. Now no response from shift smart. They close any ticket I send them requesting my payment.

  Business Response

  Date: 03/28/2023

  Our sincerest apologies for this partner's described experience on the Shiftsmart app. For this project, partners must arrive onsite and perform assigned tasks such as cleaning and stocking shelves within the allotted time. Payment is determined based on a partner's check in and out duration on the app in conjunction with a check in code provided in-person by the Store Manager.
  
  A Shiftsmart Payments team member reviewed this partner's concerns and issued payment relative to their dispute. The partner was notified of the available balance and responded with a positive disposition.
  
  For this reason, we consider this matter resolved. If the partner has any further questions or concerns we would be happy to assist them.

• Initial Complaint

  Date:03/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been using the Shiftsmart platform for a little over 6 months now. I haven't encountered a lot of problems but when I did they were quickly resolved. However on March 1, 2023, I arrived at a Circle K store for my shift scheduled from 10:00am-2:00pm about 30 minutes early. I commuted by bus and my bicycle which took me about an hour and a half to get there from my house across town. I walked in and told the store manager that I was with Shiftsmart and ready to work. I needed to receive a code to clock in so I could start working. I asked if there was merchandise from a truck to put away or if I would be cleaning. The manager snapped at me and said "you'll be doing whatever we tell you to do and you'll do it in the amount of time we give you to do it!" I just asked a simple question to kind of prepare myself for the kind of shift I'd be working. The manager didn't need to get mad at me or raise his voice at me. I responded by telling the manager that he doesn't need to talk to me like that as I had done nothing wrong. He responded "If you don't like it then you can leave." I told him that I would leave but I needed to get the clock in code from him and his name to follow Shiftsmart's turn away policy. He started looking at me strangely and asked me if I had been drinking. I had not been drinking and I was not under the influence of any drugs or alcohol. He refused to give me his name or the code and said that if I am going to leave that I wouldn't be getting paid. I left the store and immediately messaged Shiftsmart through the app about the situation. The store manager ultimately reported that I was under the influence of drugs or alcohol in which Shiftsmart removed me from the platform. In trying to resolve the matter through emails, they refuse to reinstate me. I've gone as far as offering to submit to a drug test. I did nothing wrong but feel like I'm being punished because the store manager wasn't having a good day. I didn't violate their policy agreement.

  Business Response

  Date: 03/21/2023

  The Shiftsmart Legal team had performed an investigation into this case. As a result, the partner was removed from the platform due to violating Shiftsmart's Terms of Service.
  
  Shiftsmart remains firm in our position on this matter. We wish this partner well in their future endeavors and consider this matter closed.

  Customer Answer

  Date: 03/23/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I do not accept the response. I did not violate any policy. I was not under the influence of drugs or alcohol! Someone that's under the influence of drugs or alcohol wouldn't show up to work riding a half a mile on a bike across an interstate highway 30 minutes early. That manager didn't like me and had it out for me the second I walked through the door. I do not use drugs or alcohol. I am offended that I would be accused of such a thing. I always kept everything professional and I worked really hard on my shifts. Several stores I frequently worked at liked having me there. There is no definitive evidence of being under the influence of drugs or alcohol besides my eyes being red. I feel that more could have been done to communicate with me about the situation. I reported immediately my problem with that manager and I was ignored. Then I was removed from the platform unexpectedly with no explanation. I hold myself to high standards and my image and my integrity have been damaged because of this. I do not appreciate the way I've been treated.

• Initial Complaint

  Date:03/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am owed $150 from ShiftSmart for some stocking I did and I can't get anyone to respond with anything helpful as to why I haven't received any payment for a month now. I contact them every day and they have not taken care of the issue at all.
  

  Customer Answer

  Date: 03/10/2023

  I am owed payment from 2 different shifts I was not paid for. 1. On 2/26/23 at Cumberland Farms store number ******* at ************************************************************** as a Merchandiser from 6 to 10pm. I was supposed to be confirmed and clocked in but when I went to leave after working, I could not clock out and also could not reach anyone to help me. Then I was turned away from Cumberland Farms store number ****** at ************************************************************************ as a Merchandiser from 8pm to 12am by ******************** who was working by herself that night. Then yesterday I was removed from the app for missing 2 in a row, but I didn't miss 2 in a row. The only 2 in a row missing are my 2 payments in a row. I'm owed close to $140 and I need that payment. I also need the account turned back on.
  

  Business Response

  Date: 03/14/2023

  For this project, partners must arrive onsite and perform assigned tasks such as cleaning and stocking shelves within the allotted time. Payment is determined based on a partner's check in and out duration on the app in conjunction with a check in code provided in-person by the Store Manager.
  
  A Shiftsmart team member has provided this partner with dedicated assistance relative to this pay concern. Additionally, the Shiftsmart team verified this partner's user account is enabled and their status reflects active on this project.
  
  The Shiftsmart team sincerely apologizes for any inconvenience this has caused. We greatly appreciate this user's partnership on the ********************** app and we look forward to the prospect of continuing to work together. If the partner has any further questions or concerns we would be happy to assist them.

  Business Response

  Date: 03/23/2023

  Business Response /* (1000, 6, 2023/03/14) */
  For this project, partners must arrive onsite and perform assigned tasks such as cleaning and stocking shelves within the allotted time. Payment is determined based on a partner's check in and out duration on the app in conjunction with a check in code provided in-person by the Store Manager.
  
  A Shiftsmart team member has provided this partner with dedicated assistance relative to this pay concern. Additionally, the Shiftsmart team verified this partner's user account is enabled and their status reflects active on this project.
  
  The Shiftsmart team sincerely apologizes for any inconvenience this has caused. We greatly appreciate this user's partnership on the Shiftsmart app and we look forward to the prospect of continuing to work together. If the partner has any further questions or concerns we would be happy to assist them.

  Business Response

  Date: 06/25/2023

  The Shiftsmart team determined this individual was operating two or more user accounts or shares a payment method with one or more other active accounts. As a result, this individual was removed from the platform due violating Shiftsmart's Partner Terms of Service.
  
  In an effort to resolve this matter, the Shiftsmart team has released the anticipated funds to this partner's balance. We kindly ask this partner to allow a few business days for the funds to clear to their bank.
  
  For the above reasons, this individual is no longer eligible to accept shifts on the platform and as such, no further payments will be issued after this point. We respectfully consider this matter closed at this time.

  Business Response

  Date: 06/25/2023

  The Shiftsmart team determined this individual was operating two or more user accounts or shares a payment method with one or more other active accounts. As a result, this individual was removed from the platform due violating Shiftsmart's Partner Terms of Service.
  
  In an effort to resolve this matter, the Shiftsmart team has released the anticipated funds to this partner's balance. We kindly ask this partner to allow a few business days for the funds to clear to their bank.
  
  For the above reasons, this individual is no longer eligible to accept shifts on the platform and as such, no further payments will be issued after this point. We respectfully consider this matter closed at this time.

• Initial Complaint

  Date:02/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked for Shiftsmart for about 3 months last year, on six different occassions I was scheduled to work, and to work for them you must login through an app on a phone and submit a code supplied by a manager, on these 6 days I was unable tlog in through the app because of poor cell signal because of the location, I would submit a help ticket with the code from the manager, and work my shift, on none of these occasions did I get paid for my work. I am owed $312 by shiftsmart for unpaid wages. I was eventually terminated because of this app malfunction

  Customer Answer

  Date: 02/28/2023

  I was actually scheduled to work a shift today with shiftsmart. I got there early clocked in and worked my 4 hours. I had to log in with the code provided to me by the manager. After my shift was over I was sitting on the curb waiting on my ride when the manager came out, she had obviously just gotten a call and she tells me that I wasn't supposed to be there that I had been fired by shiftsmart and told she would make sure I didn't get paid and if I did t leaves immediately she was going to have me arrested. If I wasn't supposed to be there she wouldn't have been able to give me the code to login. I feel like this is retaliation for the xompaint

  Business Response

  Date: 03/14/2023

  For this project, partners must arrive onsite and perform assigned tasks such as cleaning and stocking shelves within the allotted time. Payment is determined based on a partner's check in and out duration on the app in conjunction with a check in code provided in-person by the Store Manager.
  
  After investigating this partner's concerns over their status on this project, the Shiftsmart support team determined this partner was removed from this particular opportunity due to direct feedback received from the client.
  
  Normally, we still welcome partners to take advantage of other opportunities however, due to comments made towards a support agent, this ultimately resulted in this partner's removal from the Shiftsmart platform. The reason for removal can be referenced within Section 3.2 of our Partner Terms of Service in conjunction with violating our professionalism and courtesy clause as we do not condone this language or behavior on our platform. We wish this partner well in their future endeavors.
  
  For this reason, we consider this matter closed. If the partner has any outstanding payment concerns, we kindly ask for them to provide more details so that the Shiftsmart team can investigate properly.

  Customer Answer

  Date: 03/16/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Shiftsmart is lying. First off, I am aware of procedures and duties, and I performed them each and everytime. But what happens when the app that they rely on for everything, fails which happen alot. Each of the times they failed to pay me which was a total of seven times I did the login procedure with the code but my time wasn't recorded. I would email them with the code from the manager and most times a picture of me at the job for verification and yet they failed to pay me.
  After I filed my complaint I reached out to support about what was going on and was advised over and over that per their policy I would not be getting paid because they got a complaint and I would be removed from the platform. When I told the lady that their policy was in violation of state and federal law she told me I needed to stop threatening her and said there would be consequences. But I was still able to receive shifts after her threat, although I never scheduled one. But two days ago, after having gotten my complaint and all they fired me. So since the day I sent in my complaint until 2 days ago there has been no activity on my part but now they claim I was removed from an assignment based on feedback from client. They didn't get the feedback until after my shift was over, they never investigated, despite the store being full of cameras and me begging them to look into it. The claim was that I was sitting down and I was on the phone, that was true but I was sitting down and on the phone 20 minutes after my shift was over. Shiftsmart never attempted to verify the managers claim although it would have been quite simple as the entire store is monitored by camera. They also ignored my claims of innocence. After seeing their response I attempted to go in the app so I could screenshot my conversation with support on this matter as well as the dozens of messages I have sent to support about the other missing shifts, but I have been locked out of the platform so it is impossible for me to get the information they claim they want me to send in regards to my other missing shifts. And I can't defend my self about their claims

  Customer Answer

  Date: 03/16/2023

  ***Document Attached***
  I was able to locate the conversation I had with support please see screen shot it will show I have already addressed the missing pay from prior shifts and all the issues in my complaint. Please note supports total disregard for me and how they locked me out of the app so I can't retrieve any info. These messages were in my gmail
  See Attachment/File: Screenshot_20230316-082648

• Initial Complaint

  Date:02/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a contracted 1099 employee through the shift smart app. I cannot get a response from the business. They do not have a phone number to contact, and their email responses take upwards of a week, if they respond at all. I have hours that have been worked, that remain unpaid. And without any communication from the business, I am led to believe that they don't intend to pay me. So as not an employee/employer relationship, more as the lack customer service that the business provides. Everything that can be done has been done on my end to "validate hours" and seek "manager approval". There is no way to add hours or time to my own account. Therefore if ours are on my account they would have had to been validated and approved. This is my last resort I'm trying to contact someone because I can't get a response. It's been since January 27th 2023, that I have been waiting to be knowledged by the business. I've received four copy and paste responses that do not to apply my situation. I even received an email response that said that they do not take email requests or tickets any longer, so someone went as far as to open my email and respond to it, but not read it. I don't know what to do but I can only assume that they are not trying to provide me with access to the funds at Circle K has agreed to pay me, through shift smart.
  

  Business Response

  Date: 03/23/2023

  Business Response /* (1000, 5, 2023/02/21) */
  Our sincerest apologies for this partner's described experience on the Shiftsmart app. We understand their recent experience did not meet our standard, and we are very sorry about that.
  
  A Shiftsmart Payments team member reviewed this partner's concerns and issued payment relative to their dispute. The partner was notified of the available balance and responded with a positive disposition.
  
  For this reason, we consider this matter resolved. If the partner has any further questions or concerns we would be happy to assist them.