Complaints

This profile includes complaints for Shiftsmart, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shiftsmart, Inc.

  5 Cowboys Way Ste 30 Frisco, TX 75034-2066

  
• 

  Shiftsmart

  33 New Montgomery St. San Fransisco, CA 94105

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/18/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday Dec 15 at 9:55am at $15 an hour and $5 bonus. i arrived at store #XXXXXXX was told by assistant manager there was no work and turned away. Shiftsmart marked me as a no show and did not respond to any messages. Again i worked on Saturday Dec 17 and tried to clock in at 11:50 for my 12-4pm shift at $15 an hour. The manager stated they expected me at 7am and i showed her my phone. She said she hopes the codes work. They did not. I went to work in the cooler and merchandise as asked. About almost 2 hours later shiftsmart sends me a message stating i did not show up to my shift. I immediately sent a video from cooler. They responded for me to send a selfie with store number. Manager said store number is not posted but there's the address so i took a selfie with that. On Dec 18 6am i woke up to a message again stating i missed my shift. I contacted the store and they stated they will send an email. Contacted shiftsmart and they keep closing my tickets as resolved and no response. Shifts are removed the selected shift from my roster. This is unfair to people whom actually are working with support of the full store to help fix things and they still arent being fixed.

  Business Response

  Date: 03/10/2023

  Consumer Response /* (2000, 5, 2022/12/19) */
  Shiftsmart reached out and stated they have added my shift back to my board, and fixed the issue regardless me actually being at work when they said i was not. Shiftsmart also stated they will pay what was owed, i can see everything is in process as of now.

• Initial Complaint

  Date:12/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accepted and completed 4 secret shopper assignments. I completed them and they were accepted and they put $67 in my Shiftsmart account. When I tried to transfer it to my debit card I got an error and all of a sudden I was banned. They said that I have 3 accounts with the same debit cards ( which were old and I dont use and were all in my name)
  
  I cannot log in now to see what happened to my $67. I emailed them and they told me that the payment was processed and I'd receive it in my bank in 3 - 5 days. Nothing came. Now they ignore me and won't respond to my request for information and they have no phone number.
  
  I want my $67 I earned. I've done over $1000 worth if secret shops with no issues. They said nothing to me until I tried to withdraw my money. Now I. Locked out and they have sent me nothing..
  

  Business Response

  Date: 03/20/2023

  Business Response /* (1000, 5, 2022/12/23) */
  When investigating this case, the Shiftsmart team determined this partner's account was flagged for fraud due to having several accounts registered to them. Partners are only permitted to have one active user account on the Shiftsmart platform per the Shiftsmart Partner Terms of Service.
  
  The Payments team verified that this partner has been paid for all completed shifts and there are no outstanding payments at this time. For this reason, we consider this matter resolved.

• Initial Complaint

  Date:12/08/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/4/22 I worked a 4 hour shift via shiftsmart. Not only have I STILL not been paid. But they also banned my account. I have reached out via email and it's just been a run around.
  

  Business Response

  Date: 03/16/2023

  Business Response /* (1000, 5, 2022/12/22) */
  Shiftsmart has security checkpoints in place as a measure to prevent the creation of duplicate or fraudulent accounts on the platform. The Shiftsmart Payments team member determined that this partner's account was blocked due to having several accounts registered to them.
  
  Since this partner was flagged for potential fraudulent activity, the associated user account was blocked which delayed the release of their funds. A Shiftsmart Payments team member released the anticipated funds to this partner's balance. The partner was notified directly and responded with a positive disposition.
  
  For this reason, we consider this matter resolved. If the partner has any further questions or concerns we would be happy to assist them.
  
  
  Consumer Response /* (2000, 7, 2022/12/23) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Shiftsmart did contact me via phone call and text messaging and they did indeed pay me for the shift I had worked.

• Initial Complaint

  Date:12/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent an email after days of trying to reach out to them about an issue I was having. I dont understand I just received a shift for today from 6am to 2pm . I do not understand how i can pick up a shift from 6am to 2pm the same day at 10:46 pm at night. There is a system error occurring and instead of trying to correct the issue customer service gave me a run around for days about policies and rules and training. I sent along 2 photos showing the issue and explained it the best I could via email and they would not do a thing for me. Back in June 20th 2022 I received an email from ***** at shiftsmart that I was a high reliable shiftsmart partner and had early access to scheduling and to hurry up pick up shifts before the shifts are gone. I do very good work a very hard worker. I tried to explain to shiftsmart that I have a learning disability with typing and emailing and they did nothing to help resolve that matter. I had 5 shifts including the shift I was working and was informed via email today that I am no longer a ******** shiftsmart independent contractor. They went in and canceled my other 4 shifts and said you are no longer with us. They were knocking my reliability rating down on there own not by me not showing up for work. After I explained my learning disability Not long after I was let go and i found this out halfway through my shift today. This company is mis treating there contractors very much and don't care about us at all.
  
  
  Example of what they did to me
  
  Shifsmart posted a shift at ******** at 9 or 10pm on December 2nd for a shift that was supposed to be worked on December 2nd at 9am Iam not going to drive all the way to ******** store waste my gas for them to tell me I was supposed to report for 9am this morning for a shift at 9am and spend gas money for no reason. Then shiftsmart marked me as a no show again then droped my rating from 100% to 50% to 33.3% all in less then 1 day. What they are doing to a family a single father of 5 children at Christmas time is very wrong.

  Business Response

  Date: 03/17/2023

  Business Response /* (1000, 5, 2022/12/19) */
  Our sincerest apologies for this partner's described experience on the Shiftsmart app. We understand their recent experience did not meet our standard, and we are very sorry about that.
  
  A Shiftsmart Payments team member reviewed this case and reached out to this partner directly to ensure any ongoing concerns were fully addressed. The partner responded to this interaction with a positive disposition.
  
  We greatly appreciate this partner's contributions on the app and look forward to working together again in the near future. For this reason, we consider this matter resolved. If the partner has any further questions or concerns we would be happy to assist them.

• Initial Complaint

  Date:12/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes my problem is that when I went to login on my Shiftsmart this morning like I always do I went to check my wallet so I can deposit the rest of my money into my account it said no money available which is a lie i scroll down to see that my money is in transit which I'm not understanding why I can't get my money it was just in there yesterday when I checked now all of the sudden I can't access my money which is crazy because I bust behind worked everyday to get this money now I can't have access to it. From November 28th - December 3 MY MONEY IS BEING HELD FROM ME AND I NEED ANSWERS AND MY MONEY RELEASED ASAP!!!! I have google a phone number for Shiftsmart wrote support tickets everything nobody has responded to me I need to know why was my money took from me when I worked very hard for it

  Business Response

  Date: 03/17/2023

  Business Response /* (1000, 5, 2022/12/19) */
  When reviewing this case, the Shiftsmart Payments team determined that this partner's concern is in reference to the automatic payout cycle on the app.
  
  Any available balance sitting in a partner's respective payment account is automatically sent to the default payment method on file once per week on Sunday's. Therefore, if a partner does not utilize the instant pay feature by the time the weekly payout cycle occurs, the standard deposit will be initiated automatically. This means their funds will be in transit to their bank and no longer available in their balance. We hope this information is helpful.
  
  Since the partner did not opt to use the instant pay feature, their funds were later deposited to their bank account on 12/6/2022 through the weekly automatic payout cycle. The Shiftsmart Payments team can confirm there is nothing outstanding on their account at this time.
  
  Moving forward, we kindly ask this partner to consider allowing the Payments team an opportunity to address their concerns prior to issuing a complaint. For the above reasons, we consider this matter resolved. If the partner has any further questions or concerns we would be happy to assist them.

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an independent contractor with Shiftsmart. I have worked various shifts for them throughout *******
  On 11/17, I was scheduled for a 2-6 shift at the **** ****** ****** ******* ** location. When I arrived at the location, I was given the clock in code of XXXXXX. When I attempted to clock in using it, the app wasn't working. This is an ongoing problem even the managers at ******** have stated so. I have reported it to customer service via email. I have copies of the emails sent. I was told to choose the option, I don't have a code then app not working and not to worry that I wouldn't have a problem.
  When Shiftsmart contacted the store to verify that I was there, the employee thought that they were asking for a Shiftsmart employee and told them I wasn't there.
  Within 2 minutes, my account was deactivated without any investigation. I didn't have access to my account. To be safe, I stayed and worked the shift.
  The next day, I received a text which I have a copy of and has been forward in every correspondence from a CSR ****** that the issue was resolved and my account was reinstated. I was able to see 2 days worth of shifts then.m and took a couple. I thought everything was fine. Until, the payment for the shift that I had worked didn't show up, I contacted Shiftsmart again only to be told by another CSR, ***** that my was account was deactivated and I had to contact legal because there wasn't any one else who could help me.
  I can access my account but can no longer see any shifts. I can't get anyone from legal to respond to my emails. When you call the customer service number, the office is closed, no matter what time you call. And customer support is ghosting the issue.
  Except for my $50 bonus, I have been paid for the shifts worked. I would just like my account reactivated because I didn't do anything wrong.

  Business Response

  Date: 03/14/2023

  Business Response /* (1000, 5, 2022/12/14) */
  Shiftsmart has certain procedures in place in order to manage partner reliability and attendance to ensure shifts are filled for our clients. With that said, we are always happy to review any appeals as we understand partners may encounter app issues or extenuating circumstances that should be taken into consideration.
  
  When looking deeper into this user account, the Shiftsmart support team determined this account met criteria for reinstatement. We are happy to share this partner can move forward with accepting shifts for this project on the app. We have notified the partner of this update to their user account.
  
  Periodically Shiftsmart will run bonus campaigns across various projects. If a partner meets the defined criteria for eligibility the bonus is paid within a few business days. The Shiftsmart Payments team verified this particular $50 bonus was issued to this partner on 12/3/2022.
  
  We apologize for any confusion around expectations in terms of processing time for this bonus. For these reasons, we consider this matter resolved. If the partner has any further questions or concerns we would be happy to assist them.

• Initial Complaint

  Date:11/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hey I started working for smart shift early November I did Over 26 shifts ,always on time. Uses my manners really good work, I worked at so many locations my score was 96%! I had one issue a few weeks ago with store 5484 north oceanshore blvd. Where the store manager bumped me and was aggressive I instantly called the cops and reported it. Nothing was done well today I went back to that location because that was the only location that needed work & I needed to make extra cash for the holidays. I got to the store I clock in I believe at 1:57 maybe a little earlier. I speak to that same store manager as well she tells me what to do so it's around 4:50 I start removing all the trash I forget the trash bags to put in into the trash it's a lot of trash. I get a emergency phone call while I'm actually putting the trash bags back in so at this point it's not that much to do left. So I take the phone call to my son's doctor where on the phone a good 15 mins. No customers, I'm outside in the rain. Doing trash I get asked to leave from the lady that clocked in at 3 after the store manager came she said I'm on my phone. I explained I worked 26 shifts never got told not to use my phone and this was a bad emergency. She told me I could sit down and use my phone I'm like if I can do the trash on my phone it's no issue. So I leave I send smartshift proof she told turned me away. Smartshift then CANCELS MY SHIFT! and says they can't pay me. Because i was a no show when I did CLOCK IN and I did WORK! Before they cancel it I explained they turned me AWAY! and after working almost 4 hours I don't get paid. They said I was a NO SHOW that's what the lady said to them. The lady instantly had a issue with me now smartshift won't pay me for MY WORK! and with smart shift when u get sent away u get paid for the full shift I'm extremely hurt I had about 30 mins left of my shift at this point and I'm not getting paid FOR NOTHING

  Business Response

  Date: 03/07/2023

  Business Response /* (1000, 7, 2022/12/07) */
  For this project, partners must arrive onsite and perform assigned tasks such as cleaning and stocking shelves within the allotted time. Payment is determined based on a partner's check in and out duration on the app in conjunction with a check in code provided in-person by the Store.
  
  We apologize for any confusion around expectations in terms of processing time for this bonus. Periodically Shiftsmart will run bonus campaigns across various projects. If a partner meets the defined criteria for eligibility the bonus is paid.
  
  A Shiftsmart Payments team member reviewed this partner's concerns and verified payment should be issued relative to this dispute. The partner was notified of the available balance and did not respond with any further concerns.
  
  For this reason, we consider this matter resolved. If the partner has any further questions or concerns we would be happy to assist them.

• Initial Complaint

  Date:11/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 2 I excepted a shift the shift smart I drove 30 minutes away from my house for the shift only to be told once I got there by the manager that they didn't need anyone from Shiftsmart and that they had informed Shiftsmart of this the day before. I was never notified so I drove 30 minutes away from home for nothing and was never reimbursed for the gas I wasted. Again on November 23 I excepted a shift at *** ***** again 30 minutes away from home drove here and once again was told they didn't need anyone. I have put in a help ticket on both occasions through shift smart and I have never received a response.It does say on their website that if a merchant cancel the shift and they don't need shift smart that we will have 24 hour notice so we don't arrive to the shift for nothing I've never received a notice and have never received any response or compensation regarding my waste of time and gas money for these shifts

  Business Response

  Date: 03/13/2023

  Business Response /* (1000, 5, 2022/12/12) */
  For this project, partners must arrive onsite and perform assigned tasks such as cleaning and stocking shelves within the allotted time. Payment is determined based on a partner's check in and out duration on the app in conjunction with a check in code provided in-person by the Store Manager. If turned away from a shift, partners must still check in and out on the app with the provided codes to verify their attempt to complete their shift.
  
  When investigating this concern, it was determined that this partner was not able to check in or out due to being turned away by the store from working their shifts scheduled on 11/2/22 and 11/23/22. The Shiftsmart team adjusted the associated timecards and approved payment. The partner was notified of the available balance.
  
  For this reason, we consider this matter resolved. If the partner has any further questions or concerns we would be happy to assist them.

• Initial Complaint

  Date:11/22/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked an 8 hour shift instead of 4 because the manager on duty asked me to stay and help so I did I worked 9am to 5pm I contacted shiftsmart while I was still working because they ended my shift after 6 hours I told them I'd need a time adjustment for my hours(they have done this for me before with no problems) and now they seem to be making up policy's stating they "appreciate the devotion to the job" but they can only pay me for 4 hours. I have emailed them several times stating my case and they refuse to pay me this is illegal! And they refuse to compensate me even though the manager approved it and asked me to stay
  

  Business Response

  Date: 02/16/2023

  Business Response /* (1000, 5, 2022/12/01) */
  For this project, partners must arrive onsite and perform assigned tasks such as cleaning and stocking shelves within the allotted time. Payment is determined based on a partner's check in and out duration on the app in conjunction with a check in code provided in-person by the Store Manager. Partners are not permitted to work outside scheduled shift times within reason.
  
  When reviewing this partner's concern, the Shiftsmart Payments team determined that the additional time worked outside of the scheduled shift duration was verified with a store manager by a Support team member. The additional funds were issued and the partner was notified directly of the available balance.
  
  For this reason, we consider this matter resolved. If the partner has any further questions or concerns we would be happy to assist them.
  
  
  Consumer Response /* (2000, 7, 2022/12/03) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:11/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/17/22 I worked for circle and ended up being there for 5.07 hours instead of the scheduled time at the end of my shift it told me the amount on my app, that I would receive which was $86.19 instead I only received payment of $68.00 after that I contacted Shiftsmart after providing everything they asked someone reached back to me and told me that they do not have to pay me for any extra time worked there and because I got the managers info and sent it to them (because she said they never called her) they said I could be terminated from all circle k for breaching my contract. Wouldn't you say not paying me for time I worked would be breaching my contract? All I want it to be compensated for my time accordingly.
  

  Business Response

  Date: 02/27/2023

  Business Response /* (1000, 5, 2022/12/01) */
  For this project, partners must arrive onsite and perform assigned tasks such as cleaning and stocking shelves within the allotted time. Payment is determined based on a partner's check in and out duration on the app in conjunction with a check in code provided in-person by the Store Manager. Partners are not permitted to work outside scheduled shift times within reason.
  
  When reviewing this partner's concern, the Shiftsmart Payments team determined that the additional time worked outside of the scheduled shift duration was verified with a store manager by a Support team member. The additional funds were issued and the partner was notified directly of the available balance.
  
  Additionally, this partner's status on the project currently reflects active. For these reasons, we consider this matter resolved. If the partner has any further questions or concerns we would be happy to assist them.