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Business Profile

Video Game Dealers

GameStop, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Video Game Dealers.

Reviews

This profile includes reviews for GameStop, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

GameStop, Inc. has 1001 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • GameStop, Inc.

      625 Westport Pkwy Grapevine, TX 76051-6740

    • Gamestop

      5656 Grape Rd Mishawaka, IN 46545-1246

    • GameStop

      8635 Blanding Blvd Jacksonville, FL 32244

    • GameStop

      4352 Southside Blvd. #6 Jacksonville, FL 32216

    • GameStop

      6331 Roosevelt Boulevard Jacksonville, FL 32244

    Customer Review Ratings

    1.05/5 stars

    Average of 382 Customer Reviews

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    Review Details

    • Review fromJohn H

      Date: 06/02/2025

      1 star
      What a joke. I pre-order a game from my local GameStop, I invest in a pro membership, and the store sells my pre order to someone else. Never called me and tried calling a dozen times with no answer. I tried calling their customer service and told them and all I asked was to waive the shipping cost so I could buy the product from them. They told me too bad so sad, nothing they can do to help and if I wanted the product, I was have to have it shipped with the extra charge like everyone else. The customer service at this company is an utter joke and I will definitely not be returning to that store or purchasing a pro membership for the rest of my life. Stay away from this company
    • Review fromDarmica J W.

      Date: 05/25/2025

      1 star
      I purchased "same day" delivery on 5/25/2025 for two games Assassins Creed Shadow and Indiana *****, ************ from ********* , ***** store. The games were delivered, once opened the games did not work. I went to the store in ********* were they were sent from. I explained to the manager that the games were not working. I paid $ ****** for both. They told me the games were not returnable because they were sent "undeliverable", how?, when they were in my possession. That is real problem. So, they decided to test my games on another customers Playstation 5. I was appalled. They worked on the customers console. They still did not honor that my games were not working. I'm asking for a full refund.Thank you
    • Review fromNaomi H

      Date: 05/23/2025

      1 star
      Their online returns are fraud! I literally tried to return an unopened used game controller and the physical stores dont accept them. So, I spent literally a hour trying to do an online return. For the most part, the online customer service guy had me on hold for 15 to 30 minutes trying to process my return. He said it would take 10 days to process the refund. Well, after 10 days I get a email from GameStop saying your order was delivered so no refunds can be issued. Well, duh, I got my game controller, I was trying to return it because I didnt need it anymore. Anyway, Im basically stuck with this controller. So, I recommend no one buying anything online from GameStop if you dont want the kind of difficulty I had. Its just best to go to a physical store to purchase anything from GameStop. I honestly think that customer service guy is the only one working for them. Very disappointed that Im not able to return this unopened used game controller at my local GameStop store. *. ****
    • Review fromStan D

      Date: 05/22/2025

      5 stars
      Had a great experience at the Nicklasville Kentucky store when i bought my new Xbox gaming system! Staff was vary informed about multiple gaming systems, controllers, internet requirement will go back to this store and buy more items from them in the future
    • Review fromCynthia R

      Date: 05/16/2025

      1 star
      Their online site is a complete joke they lie about what they have in stock, lie on orders saying it has shipped while it has not, you sign up for their order notifications but they never send a notification and keep changing.
    • Review fromGitana B

      Date: 05/09/2025

      1 star
      0 stars if i could. After being a long time powerup rewards member, and spending a substantial amount of money with this company, I had an awful experience with a return for credit WITH a receipt. And the best part? The item was new and sealed. I was refused even a store credit, to just replace the item. I had to run around from corporate, which i was under the assumption they would have helped me find a solution, just to be told there was nothing they could do. I would highly be aware of doing any kind of business with GameStop for high priced items just in case the items are defective. They try to scam you by making you buy a warranty, which only lasts a year.. compared to the original warranty from the manufacturers who are most of the time two years and ****** wonder why GameStop is losing business because you guys are all about power to the players but yet when the player actually needs help finding a solution to a uncommon situation, you guys just throw your hands up.I hope GameStop sees their final days within the next year or so.
    • Review fromGarrett P

      Date: 05/08/2025

      1 star
      I ordered a Console from GameStop and they started by sending the incorrect GB storage. A return was initiated and its been 2 months waiting for them to send me the correct one. GameStop doesn't answer the phone when you call and will take 2 weeks to reply to their Care at ************************** email. The business is going to file bankruptcy soon. Get all stock you have out and run.
    • Review fromcynthia b

      Date: 05/06/2025

      1 star
      Tried to sell my old xbox to them. Despite calling ahead they claimed their equipment wasn't working & they could not buy it. I suspect they lied.
    • Review fromMichael P

      Date: 04/27/2025

      1 star
      Not a good game store new games thay don't get or order any like the new super cross 25 I asked the employee and he was rude and said we are not ordering any of them because you can get it online well the new kids running this store lost a sale and I called other stores and thay say same thing well bad business and these stores have to go if you don't order any games why be open oh so thay can buy your game for 3 dollars and sell it for 25 what a rip off sell your games on face book don't go to them
    • Review fromSeth B

      Date: 04/19/2025

      1 star
      GameStops website promised 1-3 days for delivery of a PS5 with several games and controllers. After 4 days, ***** claimed that GameStop had not even provided the package for delivery. It is now 7 days since the products were ordered, and they have not been delivered. ***** is saying 2 more days. So if it even arrives in 2 days, it will have been triple the promised amount of time for delivery. I have emailed GameStop support three times already, and I have not received even one reply. Its been four days since the first email was sent. GameStop has not even sent one reply to the three emails I have sent. Not one!

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