Complaints

This profile includes complaints for Camden Properties Trust's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Camden Properties Trust

  3 Greenway Plz Ste 1300 Houston, TX 77046-0391

• 

  Camden Properties Trust

  12025 Richmond Ave Houston, TX 77082-2465

• 

  Camden Properties Trust

  12410 W Little York Rd Houston, TX 77041-4305

• 

  Camden Properties Trust

  4790 NW 107th Ave Doral, FL 33178-1871

• 

  Camden Properties Trust

  801 NW 108th Ave Plantation, FL 33324-6095

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since the moment I moved in to Camden ****************** Ive had so many issues getting the leasing team and the maintenance team to do their jobs. Ive listed ***** service requests because my apartment was not given to me in good conditions. I understand that the building I reside is old, but having the leasing office being dishonest, and insubordinate has been a huge issue for me. I practically have to chase them to do their jobs that they are getting paid to do. The manager at my property La ***** has been such a pain to deal with, filled with excuses and lies. Ive been gathering proof for the lawsuit Im about to file. For 8 months I didnt have a working AC unit at my residence. Filled with excuses of the maintenance team not being able to fix it. My leasing agreement has been breached a number of times. Living in this building has been a pain financially and physically. Its incompetence like this and misrepresentation of a Camden residence that makes my blood boil. I lived in ******* a couple of years ago in my first camden residence. Things like this never happened there, which made me want to transfer to another camden property here in ************ thinking it was gonna be just as good. I have pleaded with my leasing office and the maintenance team to do the job they are getting paid to do, and nothing changes. Camden ****************** is in deep decline do to the services the manager at this property provides. If this does not sound like enough my refrigerator has been leaking for 4 days now. I put a service request when it started, and still no one has came to fix it. My water bill is through the roof and my hardwood floors have started to turn white. I assume because of mold developing. At to be completely honest I dont know what else to do that will get them to do their jobs. Ive resided at this residence for two years now, and Im ready to file a lawsuit to end my misery of living here.

  Business Response

  Date: 10/11/2024

  Hello,

  Camden has acted responsibly and has responded to and completed service requests that have been submitted. 

  Sincerely,

  ******* *******

  General Manager

  Camden ****** Ranch

   

• Initial Complaint

  Date:09/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I am currently a resident at your Camden Durham apartments and there have been several issues that have me very concerned for my safety in this apartment complex. Tonight at around 1am the fire alarm went off in the entire building, jarring me out of my sleep and preventing me from getting the rest I need. This was a false alarm. This was one of a few false alarms that have happened since I moved in. Each time there is no explanation of what is happening with the fire alarm and why it is doing this or what property management is doing to ensure it doesnt happen again. Everytime there is silence. This is very concerning for me to live in an apartment building where the fire alarm does not work properly. I am concerned for my safety. Also, the scan pads to get into building 1 on floor 5 have been broken twice. On both occasions, none of the scan pads would unlock the doors to enter the building. Maintenance put tape on the door to prop them open during the Labor Day weekend so people wouldnt be locked out. There was no sense of urgency to fix this. Having to prop the doors open all weekend was also a safety concern for me as only a few weeks prior, there was a vehicle stolen from inside the garage. I pay $65 a month to park my vehicles in a parking garage that is supposed to be safe. However, this is not the case as the gate to the garage is frequently left up, which would make it very easy for someone to come in the garage and steal someones car. And adding broken doors to the situation makes it even more possible for someone to come inside the apartment building and potentially cause harm to someone. I pay my rent every month to live somewhere that is safe and where my peace is not disturbed. I am currently not getting what I am paying for at Camden Durham Apartments. Please help.******* *****

  Business Response

  Date: 09/13/2024

  *******,
  
  We do appreciate you expressing your concerns regarding the fire alarm systems within the building with our team. We also understand your frustration of the inconveniences it has caused. Camden ****** is still under construction. Our fire life and safety equipment has passed all inspections required for occupancy. While we are still under construction, we will continue to have scheduled testing and our electronic card readers will go down from time to time. In both instances, we need to contact a third party vendor to address alarms and bring card readers back online. 
  
  I do want to clarify that we have a maintenance team member on call for emergencies at all times. This rotates throughout the month, with a different technician taking on a week at a time. This week, our on call technician is ***** and he was not only notified of the fire alarms this evening, but dispatched as well. We also have several team members who live within the community, including myself who are available to step in in situations such as tonight.
  
  Although, I can understand why what has happened in the past regarding the alarm system may allude to a faulty system, each time the alarms have been disarmed, it was either due to testing (which we try our best to notify residents ahead of time) or a legitimate cause.
  
  We urge every resident to treat each occurrence (unless properly notified prior) as an actual need to evacuate and follow the procedures of the acting fire department on the scene.
  
  Again, we do apologize for the frustration and inconvenience and value your patience while construction is being completed. 

  Customer Answer

  Date: 09/13/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been living in my apartment for almost 2 weeks with the window leaking. Their is visible mold on all the wet and rotten wood. Everytime it rains my apt floods. I've used all my towels and comforters to keep the water at bay.I've contacted management waited for a solution but I have yet to hear anything back. After calling the office all week leaving messages. I've even contacted corporate and emailed pictures and videos. 3 says since that and Nothing. Me and my kids should not be in an apartment with mold. It should not take 2 weeks to fix an issue that's been going on for months now.

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been living at these apartments for over a year. Since move in date a bad odor has been coming form A/C vents. Smells like a bad mold issue. I have asked the office to clean or replace what ever is making the smell occur. They investigate and say there is no smell but will clean out side part of vent and maybe spray a cleaning spray in vent to help smell for a few days. Smell always comes back and have asked for an explanation and have been told thats just how it smells and that its not a problem. Some of the office employees live here and have told me they have same issue but just deal with it. Which is unacceptable when paying 1800+ in rent each month. Others in complex have complained nothing has been resolved. Please help very worried about the health and safety of my family

  Business Response

  Date: 07/12/2024

  Hi *******, 

  I appreciated speaking to you today regarding your concerns. As discussed, I will be walking your apartment with you next Tuesday, 7/16, and will be working with the appropriate contractors to resolve your concerns. I am available to discuss any future concerns you may have. 

  Will *****

  General Manager - Camden ***********

• Initial Complaint

  Date:07/08/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning, first of all I love the place we live, but in the last year things are getting worst and doesn't represent what they advertise anymore, almost year ago, the department of health, base on what the management says, close all the pools in the community but they never show evidence of this so they blame the department of health, my doubt is that they didn't update the filtration to the new code but it is my thought since we haven't see any paper justified and explain the issue, anyway after more than 6 moth I believe they reopen only two pools out of 4 plus the jacuzzi, but the real problem is that the main pool never had clean water is always foggy and dirty, the bottom i reached when after many days watching the pool guy, I live right on main pool, yesterday came as always, once a week maybe, spent literally 10 minutes max through yellow liquid inside pool not cleaning the bottom and leave and water never get clean, few moth ago my daughter got eyes infected from the pool, so now I cant bring her in the pool because I'm afraid she is only 2 years old.
  I went to the office many time so many time that I feel like a stupid because the answer is alway the same "it is not our fault because of the closure, the pool guy did his job, welcome to florida water get dirty because of the wind blowing dirty inside, amenities it is not part of the rent, etc etc."
  but problems it is not end at the pools, water infiltration inside the apartment and I'm worry about molds, they are dealing with that since years now you can see blue plastic sheets on top of all buildings office included, windows are not impact and they are obsolete some window doesn't hold open, stairs always dirty tile broken some replaced with different color, water get inside the hallway and make it very slippery two times I fell to the ground, water comes all over when rain, security is an issue no camera and happen some car brake in people coming from outside in the community and many more issues.

  Business Response

  Date: 07/11/2024

  We will not be offering any compensation due to the ongoing
  repairs of the pool per city requirements. The timeline of how long the pools have been closed is inaccurate. The Main Pool referenced in the complaint is currently open. 

  Customer Answer

  Date: 07/16/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  As you can see from the messages the pool was closed on 2/6/24 si. E they reopen few weeks ago the pool filtration never work properly stil dirty and foggy water, after again us complaining for this issue today they send a pool guy but water stil foggy the filtration system doesn’t work and they don’t want to invest in a new one or fix properly what they have as many other things like no schedule cleaning on hallway and stairs I have many other picture and video about the pool and dirty around property gate always broken no security many many issue it is not only the pool and also we never know why the department of Healy’s close those pool for example jacuzzi never reopen since feb 6th 2024 stil as well as other pools on the other side of property what they advertise is misleading and not true so far I’m not looking for a discount I’m looking for fixing and justify the 4000 a month that I pay

  at the moment there is no managment on property I ask to fix something in the apartment stil waiting since a week, since I moved in there were windows in the room not working as well as patio screen and curtain broken stil not fixed sorry but I feel like they are taking advantage of the location and the last manager didn’t do a good job managing long time ago Camden was much more efficient and rent lower now rent is higher and service is the worst let me know where I can send more picture and video through this web site they are too large let me know if there is another way to send it
  
  
  
  This site doesn’t accept my photo please let me know how can fix this
  
  Regards,
  
  
  
  
  
   

  
  

• Initial Complaint

  Date:07/06/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put an 1800 dollar deposit down to live at Camden HollySprings in July 2022. I moved to a sister property of Camden in May 2024. They charged me 865 dollars for carpet stains. The bottom bedroom carpet was very dirty from my stepson. I understand that. They also charged for normal dirt on the steps and 1 small stain in the primary bedroom. The dirt on the carpet does not amount to 865 dollars. Most of the unit is laminate! I asked for pictures after the stream clean but they do have them. They told me they steamed the carpet first, then pulled up. They still owe me 900 dollars from the remaining balance. I transferred to one of their properties and now they are claiming they sent my refund check to the unit I moved out of in June and I will have to wait for it to return to corporate and then they will resend it to me. I gave them the new address weeks ago, and as off this week, they are still saying if the check comes back, they will send it to the new address. They have had my new address since I signed my new lease in early May, we are in July and they are still waiting on their current resident in my old unit to return my check when they check their mail basically. They are being very lackadaisical and is not giving me the true price of the carpet. They charged me the prorated price for the carpet. Whatever the balance of what they owed on the carpet, they charged it to me at the end of my lease.

• Initial Complaint

  Date:07/01/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning , My sister and I have moved into the Camden ******************* the end of last year in August and ever since then we been experiencing a load of issues. The place was filthy and dirty and caused us to have allergic reactions and breathing difficulties. In the past I had a lung collapse and I also have asthma. We are still dealing with mold and its getting worse . The first time they only painted over it and the second time maintenance came by they just changed the liter or something in the shower head and the k*** to turn on and off the shower handle is broken and loose. We have taken many photos of the mold. I am current sick and cant really breathe well . So is there a way that we can get out of lease. We currently have been staying with family. The contractors were suppose to come last Monday but still havent been able fix the issue . Also, my sister has been taking showers in my bathroom and sleeping with me when we dont go Ive to family.

  Business Response

  Date: 07/12/2024

  There was a small leak behind the wall in the main water line. The leak was coming from the upstairs toilet every time they flushed. That bathroom is not used much so it took a while to find the leak. The leak was found, repaired and affected sheetrock and baseboards replaced.

• Initial Complaint

  Date:06/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented an apartment with Camden *********** Apartments located in *********** on May 9, 2024. Soon after moving into the apartment I discovered terrible smell and inquired the management about it. Without getting any reasonable explanation of the origin of smell I decided not to live there and inform them on May 11, 2024 that I am vacating the unit. Since I had already paid them first months rent, I was informed that their corporate office in ******* will issue my refund check within 10 business days.On May 21, 2024 I received email from **************** that my account has been closed and check has been issued. My check was mailed to Camden *********** location in ********. I called that office several times a week and even went there in person at least 4 different occasions just to hear various excuses and later acknowledgment that they have in fact lost my refund check. On June 12, 2024 I called the corporate office again and was informed that a new check will be issued and I should receive it at my new mailing address within 2 days via ****** It has been 7 days since then and still no check. I have been calling the local office and corporate office every single day multiple times but they either put me on hold or transfer me to account payment department where nobody picks up the phone. I have left multiple voicemails and send them separate emails but they are completely ignoring it. I need my refund check thats a huge amount and 1 month of rent for me. I have exhausted all efforts and am unable to get a hold of any person who could answer my concerns or let me know why they have not issues my check yet.

  Business Response

  Date: 07/12/2024

  Respectfully, Camden's saved record shows a transmittal to the former resident that included the Final Account Statement. The agent wrote "Please allow a ***** period of 4 - 6 weeks for your check to be mailed from our Corporate Office."   Sana was asked to review the forwarding address on the statement since that is where the check would be mailed. To quote: "If the forwarding address on file is not accurate please provide an updated address at your first opportunity." 

  Camden does not send refund checks via ***************. The sheer volume makes that impossible.  

  The correct forwarding address was provided to Camden's accounting department on 6/14/2024.  It is a strict policy NOT to issue a replacement check until the first check is returned by the ************ A replacement check was issued and mailed to the correct forwarding address on 6/20/2024. Check #******* has cleared the bank. 

   

   
  

  
  
  

• Initial Complaint

  Date:06/26/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent an email to Camden Lakeway my old landlord disputing future charges being charged on my account when I vacated on June 4th, 2024. I still have not received a response or a revised Move out Statement.

  Business Response

  Date: 06/28/2024

  Hi Nana, 

  Thank you for reaching out.  We have responded to your inquiry and have sent a revised statement. Please let us know if you have any additional questions and we wish you the very best in your new home.

  Sincerely, 

  **** *********

  General Manager

  Camden Lakeway

  Customer Answer

  Date: 07/02/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:06/21/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive only been here about 5 months. In the beginning everything was fine but as time has gone on these apartments have become worse and worse. The maintenance people will enter your apartment unless you specifically put in the work order to not enter the unit until you open the door. Theres a draft in the bedroom that Ive been told they cant fix because the apartments are old and theres nothing they can do, it has causes my electric bill to be extremely high. The chirp access to enter my building continuously goes out so I have to walk all the way from the 5th floor to the first floor to get into my apartment if I drive. The elevator has gone out twice, the second time I was trapped in it for 30 minutes and was taken to the emergency room for a heat stroke. They continuously put charges on my account for services that *** already paid repeatedly. There is a past due amount currently on my account for 6/1/24 when Ive already paid rent and the same charges are coming up for 7/1/24 for the rent.