Complaints

This profile includes complaints for Camden Properties Trust's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Camden Properties Trust

  3 Greenway Plz Ste 1300 Houston, TX 77046-0391

• 

  Camden Properties Trust

  3200 Southwest Fwy Ste 1500 Houston, TX 77027-7609

• 

  Camden Properties Trust

  3833 Cummins St Houston, TX 77027-5871

• 

  Camden Properties Trust

  12655 West Houston Center Blvd Houston, TX 77082-2756

• 

  Camden Properties Trust

  2100 W Baker Rd Baytown, TX 77521-2166

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/21/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive only been here about 5 months. In the beginning everything was fine but as time has gone on these apartments have become worse and worse. The maintenance people will enter your apartment unless you specifically put in the work order to not enter the unit until you open the door. Theres a draft in the bedroom that Ive been told they cant fix because the apartments are old and theres nothing they can do, it has causes my electric bill to be extremely high. The chirp access to enter my building continuously goes out so I have to walk all the way from the 5th floor to the first floor to get into my apartment if I drive. The elevator has gone out twice, the second time I was trapped in it for 30 minutes and was taken to the emergency room for a heat stroke. They continuously put charges on my account for services that *** already paid repeatedly. There is a past due amount currently on my account for 6/1/24 when Ive already paid rent and the same charges are coming up for 7/1/24 for the rent.

• Initial Complaint

  Date:05/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived at Camden Post Oak for five years and moved out last month. I was SHOCKED to receive my final bill which included a $367 fee for cooktop replacement. When I left, the cooktop was working PERFECTLY WELL and was in GOOD CONDITION because I used it until the day I left with no issues. Of course, there were few wear and tear from using a cooktop for half a decade. Yet, Camden is forcing me to pay for a brand new one for a new tenant. If they decide to provide a new cooktop to please their new tenant, I shouldnt be forced to pay for it. They said they will give me $75 discount but it hurts so bad to be forced to pay even a dime because I paid thousands of dollars in rent every month for five years to live at Camden and use this appliance. Picture is attached. PLEASE HELP.

  Business Response

  Date: 05/23/2024

  
  Mr. ******** had leased in the community in 2019. During the move in process, we ask each resident to fill out an inventory and condition form listing any damage or concerns upon receiving the apartment.  I have provided a copy of this signed document here. As you see, there is nothing noted in the section of the stovetop that **************** had provided. I had several communication emails with him regarding this matter and we agreed to remove the trash charges of the trash that was left in the home as a customer service gesture. The charge of $50.00 was removed from the final bill. In addition, I personally met with Mr. ******** on 5/8 when he visited me in the office. As you can see in the picture that he has provide this stove top was not able to be cleaned salvaged to the damage caused by this resident. Our process is to first attempt to clean or save the appliance but in this case,this was beyond repair.  During my meeting with Mr. ********* I shared that in addition to discounting the trash fee of $50.00 I would also offer a $75.00 discount on the charge of the stove top in good faith as he had been in the building for years.  I felt confident that we had gone above and beyond during our meeting and Mr. ******** had left satisfied.

  Thank you,

  ***** ***********

• Initial Complaint

  Date:05/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Agent ******** ***** purposely lied to me about eligibility requirements for rental of an apartment at Camden ********************** in *******, **. Before applying I told her I have a low credit score and was concerned about not being eligible. She told me that it was no problem. She specifically told me as long as I hadnt had a delinquency for another community rental. I would be approved. I then asked her if there were any income requirements. She said no. However after I made the application and payment. She changed hes story. Then she told me I need above seven hundred credit score and five times the rental amount. Then she tried to extract another $240 for a guarantor application. This is fraudulent behavior and Im consulting an attorney concerning this matter.

  Business Response

  Date: 05/21/2024

  Hello ******,
  
  We regret to hear about your concerns. After carefully reviewing your account, we confirm that ******** informed you about the requirement for a guarantor, which includes perfect credit and an income of five times the monthly rent. This requirement is not for your application but for adding a guarantor.
  
  When applying for an apartment with Camden, there are four possible outcomes:
  1. Approved with zero deposit,
  2. Approved-Conditional with a one-month deposit,
  3. Approved-Conditional with an approved guarantor (who must have perfect credit and earn five times the monthly rent),
  4. Denied.
  
  We sincerely apologize that we cannot proceed with your application at this time. If you have a guarantor you would like to add, we are here to assist. Please give us a call, and we will be happy to help.
  
  Respectfully,
  Camden *************

  Customer Answer

  Date: 05/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  
   
  

• Initial Complaint

  Date:05/18/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The building is not up to code/not a safe place to live. The fire alarm system has been fault since 2021. They have had vendors come work on it dozens of times with no improvement.The elevator certificates have been expired since August 2023. No one will update them and they break constantly. Homeless people sleep in our stairwell and smear f**** on the walls. The front desk staff takes your personal contact information from the computer and harasses you. This property needs to be shut down permanently. We are not safe here. Please force them to replace the fire alarm system completely.

  Business Response

  Date: 05/21/2024

  The community is in compliance with fire safety inspections by completing necessary inspections as required. Downtown communities often experience the impact of the homeless population. Our staff, to include the Concierge team, has implemented frequent inspections of the stairs in an effort to deter such activity. While we cannot prevent it, we do our best to take necessary action to try to control / reduce it. As for the front staff, limited personal information is available. If by harass you mean contacting you when you have guests or deliveries, that is their job. If for any reason you feel unsafe, please contact the police. If you would like to discuss your residency further, please contact the General Manager.

• Initial Complaint

  Date:05/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I processed the rent payment on may 3rd but on May 6th I realized u authorized charges were paid from my account so I had to go to the bank and they are investigating but advised to open a new account move the funds I had and close the original account, I explained I had pending payments to be posted and said those won't be paid due to the pending closing status of the account.I went to the leasing office and explained what was happening and asked if I had to bring a money order to pay for the rent but they said the system didn't show it as paid and I had to wait for th system to reflect a debt to make any payment.On may 10th I received a letter an an email from the leasing office asking dog the rent payment in addition to a $237.70 late fee so I responded if this was a mistake since I went to the office to explain and I was never told a fee was going to be charged due to this specific situation.The leasing office is still pushing me to pay this additional fee by 5/19

  Business Response

  Date: 05/16/2024

  Resident submitted rent payment on 5/3/24 and was returned by the bank due to insufficient funds.  As of 5/16/24 we do not have the payment.  Any rent paid after the 3rd of the month is subject to a 10% late fee of the total monthly rent.  This is stated in the state addendum and the residents have agreed to these terms.  We understand that it was not the intention of the resident to pay late but all residents must pay the late fee if rent is paid by the 3rd of each month.  

  Customer Answer

  Date: 05/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  I approached the leasing office to let them know I had ti move the funds to a different bank account and close it and asked what I could do to make sure the rent was reflected as paid, I said if I could bring a money order and I was told they wouldn't take it because the system didn't reflect anything owed.

  I never made a late payment this is why I do not consider this reasonable to charge me with a late fee when I immediately went to the office to communicate what was happening and said I will provide the payment in a different way and they didn't wanted to receive it so how is possible this is just taken as if it was just a late payment when is not the case.

  I do have the rent payment since the day I processed from my account but was out of my control what had ti be done by the bank to protect my funds and information.

  all I'm asking from the office is to remove the fee because is not a situation of intentional late payment and I will immediately go and pay the rent because I do have the funds available since I started processing the payment from the account.

  
  Regards,
  
  
   

  
  

  Business Response

  Date: 05/24/2024

  Camden has acted within policies and procedures in this matter and in accordance with the language of the resident's lease. The response is considered sufficient, and Camden has nothing more to add. 

• Initial Complaint

  Date:04/24/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2023,I contacted Camden and spoke with Ms. ******* about an apartment that I applied for through the website. An appointment was made for me to see the apartment after the current tenant moved out however Ms. ******* contacted me on that day to stop me from going to the office because she found another apartment for me that I could move in March instead. I agreed because I really wanted an apartment with a March move in date. Another date was set in March of *********************************************************************************** ******* stated that the apartment was being worked on and their policy does not allow it. I was frustrated at that point and requested my $375 administrative fees to be returned to me. Ms. ******* told me that it was non refundable and that I would be also be billed for the amount of days that the apartment has been off the market even though they have never showed me an apartment that I was going to live in. Few days later, I received a text message and an email informing me that the company would be returning the money to me and that it would be sent to me in about 4 to 6 weeks. I received the check in about 4 weeks but was unable to deposit it in my bank account. There was always an error message for me to try again because the "check is not readable" . I then decided to go to a check cashing to try cashing it. The cashier at the counter informed me that the check was missing some codes and could not be cashed. I sent an email to the Finance Deparment at Camden to inform them of the issue. Ms. ******* requested a copy of the check which I sent to her. She responded that the refund team acknowledged the missing code and would reissue a new check that same day 3/28/24. She also provided a return address for me to return the previous check which was sent back on 4/19/24. I informed her of the return and she promised to inform finance and update me. Still no reponse.

  Business Response

  Date: 04/26/2024

  Camden has responded to Mahaeny ******* with details for delivery of the reissued refund.

  Customer Answer

  Date: 04/30/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

  Customer Answer

  Date: 05/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  
   Good afternoon, 
  This is just a follow up email that I still  have not received the check from Camden as promised, I have reached out to Camden twice since then. I have been getting feedback from Camden via emails however that is all  I have received so far. Thank you 
  

  
  

  
  

• Initial Complaint

  Date:04/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Camden Harbor View in ********** put $213.61 on my credit even though I disputed it, asked for a breakdown of the bill and we cleaned up extensively. Called the office and requested it to be taken off even though we had to move out of 8th floor of 6th building due to extensive mold because of faulty construction and bad pipe unions THROUGHOUT THE BUILDING. We had heaters running up OUR already high electricity bill, couldn't use our bathroom for months, had mold spores on some of clothing in the corners of the closet so we had to wash or dry clean all of them, had to throw out one of our room jacket cabinets due to not being able to bleach the back of it from a sickly yellow, and various other changes of life because of this.All Camden personnel recommended was using your ***************** to find a hotel while they cleaned up. What a help that was when it happened in the bedroom one time, then the bathroom pipes exploded having a river running into the closet and then the other bedroom's closet had mold on three different occasions. There was a rat that appeared in the closet, but got stuck in one of our glue traps. I didn't take a picture because it had ripped half of its face off while trying to escape and, of course, I have no pictures of it.The next door neighbors already had their leaking problems for months and we had to walk over plastic every time we came home.I've paid $3500+ for an apartment for years dealing with all this garbage and they have the nerve to try to sneak something erroneous on my credit without even sending me correspondence when I try to go through the proper ************ there are rats running throughout the six buildings due to the faulty construction and all of them being connected by the shared garage. We would like this sneaky charge taken off of our credit due to us having left the place in good condition and no breakdown of repairs given when requested.

  Business Response

  Date: 04/26/2024

  Good Morning, 

  Although charges for the home are standard, we will waive all turn charges as a courtesy and have account removed from collections. Mr. ******* would also receive a refund from his deposit. 

   

  Thank you. 

   

  *** ******

• Initial Complaint

  Date:03/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are residents of Camden Riverwalk, having lived in our last apartment from June 2020 to March 2024. When moving into that last unit in June of 2020, we found the carpet was worn and dirty with quite a bit of pet hair. We asked our leasing consultant, ****** ******, to have the carpet replaced or cleaned. ****** acknowledged the previous tenants had pets and that the carpet was warn/dirty but it was considered normal wear and tear. ****** said the carpet was not new but not old enough to replace as they change out the carpet every three years. He also said he was not able to get cleaners in to clean the carpet in a timely manner due to Covid. He apologized and promised to note the dirty/worn carpet on our account. We were forced to steam clean that carpet at our own time and expense. ****** also did not give us a move in check list/inventory condition sheet stating Camden no longer uses the move in condition sheets. Again, he assured us our account would be noted regarding the dirty/worn carpet condition. In March of 2024, we left the unit and did not receive a move out inspection/walk through. We moved to another unit in the complex. This unit also had filthy, pet hair covered carpet. We asked repeatedly to have the carpet cleaned in the new unit and kept getting excuses. We waited several days for an answer and ended up steam cleaning the carpet in this unit as well, also at our own time and expense. We recently received a bill for $396.81 for our prior unit stating the carpet was damaged/dirty and had to be replaced. Camden claims to know nothing about our move to the previous unit regarding the notes for the dirty, worn carpet that should have been posted to our account per ******. I do not want to pay for dirty/worn carpet caused by the previous tenant. Again, we cleaned the carpet before moving in and regularly throughout our lease. Our leasing agent failed to note our account, did not provide move in check sheets and did not provide a move out walk through. Camden is now claiming the carpet was new when we moved in June 2020, that is a lie. Whether Camdens vendors are lying about the install or whether a receipt for new carpet was just created. I do not know. I do know that the carpet was not new. Camden also wanted us to sign a Docusign stating we had a move out inspection/walk through with their maintenance team, that never happened. This transfer of apartments in Camden has been filled with problems and wrongful charges. Camden did fix the 150% late fee that was added in error but not before sending us an eviction letter on our account that is always paid in full and now a $396.81 carpet charge. Camden and their billing platform ******** are currently facing a price fixing lawsuit and are accused of price gauging their tenants for years. That would explain the 150% late fee, wrongful carpet charges and the absurd rent increases we have experienced, one rent renewal increase was 40%. I believe Corporate Camden via ******** is automatically adding charges to accounts upon move out or transfer even if the charges are not warranted, then leaving the local leasing agents to deal with angry tenants while creating a paper trail to back the charges. Having to clean the carpet in both units was miserable, especially with pet allergies. Having to pay for carpet that we cleaned and maintained is ridiculous. Camden claiming the carpet was new is not true. It is tough to believe Corporate Camden at this point knowing they are intentionally and wrongfully overcharging their customers in both rent and fees via the RealPage algorithms. Hoping the Better Business Bureau can help. (pictures are from carpet cleaning of current unit, same situation for previous unit in terms of pet hair and dirt we were left to clean)

  Business Response

  Date: 04/02/2024

  Camden Riverwalk has addressed Ms. ******* concerns, and we met her halfway on carpet charges. We have noted her current account to ensure she is not charged upon moveout for any damages she did not cause. This matter has been resolved.  

  Customer Answer

  Date: 04/06/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  

  I appreciate Camden's gesture of splitting the carpet cost. Camden did provide an invoice quoting the new carpet install. The invoice showed an installation date of 6/16/20, I moved into the unit on 6/6/20. The carpet vendor claims the computer flipped the dates around on the invoice. It seems Camdens carpet vendor charged for carpet they did not install. I do appreciate Camden offering a walk through of my current unit. Hopefully this will prevent any incorrect charges when I leave this unit. I also appreciate the current manager dealing with the issue. She was not here in June 2020  but took the time to research the situation. I will accept Camdens offer to meet half way so we can both move on.
  
  
  
  
   
  

• Initial Complaint

  Date:03/20/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CAMDEN COMPLAINT This so-called business/apartment complex Camden Preserve overcharged me in regard to move out fees, and I am trying to dispute it with the lady from the leasing office who was taking payments from residents. Her name is ***** ******. She stated that upon move out, I only owed $1,324.68 and an additional $1,500 for an alleged broken door. We also agreed that I pay $250 for the alleged broken front door monthly. They are now trying to bill me for the ENTIRE door instead of the ORIGINAL AGREED UPON MONTHLY PAYMENT AFTER I ALREADY PAID LAST MONTHS RENT AND OTHER FEES AND DON'T HAVE THE EXTRA $1,500 AT THE MOMENT! ***** also drafted this and emailed me practically HARRASSING ME ABOUT IT! To add insult to injury, VALET TRASH is already included in the rent, but they billed me another $25 for trash that was left inside the because I couldn't get around to it. I am 8 months pregnant and did most of my move out BY MYSELF WITH SOME HELP FROM A MOVING COMPANY. ON TOP OF THE $25 ADDITIONAL for trash removal, they billed me $85 dollars in miscellaneous charges! Trumped up charges. On top of the stress of being 8 months pregnant and MOVING from a lousy apartment community that doesn't really care for its residents. THESE PEOPLE AT CAMDEN PRESERVE ONLY WANT to NICKEL AND DIME us for as much as they can! SHAME ON THESE PEOPLE!!!! I REFUSE TO PAY $110 EXTRA TO THESE SCAM ARTISTS!

  Business Response

  Date: 03/21/2024

  Code #************A

  Camden Preserve had already agreed with Dayola to set up a payment plan.  The bill she received was for a damaged door that she was agrees to, final water bill and $25 for trash she left in the apartment.  We will remove the $25 trash charge as a customer service gesture but the remaining items she is aware of and agreed to pay.  She just came in on 3/21/24 at 11:45 AM and was very upset.  I assured her that we will set up a payment plan for her with the 1st payment of $250 due on April 15, 2024.  This will keep the account out of collections. All has been resolved. 

  Thanks!

  ***** ******

  Customer Answer

  Date: 04/06/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:03/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Details: ***** **** Vs. Camden *********** apartment complex Application submitted: January ****** January 8th: cancellation of application Noticed of refund policy : January 4,5, and 6th Cancellation of application on January ******. Email submitted request for refund and notice of cancellation: 1/8/2024. My name is ***** **** and I was the guarantor for my mother, ******* ******.She applied to live at the Camden Town Square complex over a month ****** part of her application, they requested a Guarantor. After the application went through they then told us she would also need a deposit to go along with her application-this was opposite from what we were originally told(if she had a guarantor, she would bypass the deposit). At this point, we withdrew her application.The three employees at the town square location told us that I would receive my fees refunded.Following the guidance of ***** ******** and *****, she submitted the request for cancellation and we were told that the refund would automatically process and be mailed to her address on ******* has now been over a month, I have had to reach out numerous times to receive any form of information from the employees at this location.After being told 4 times in the last 5 days that they would get back in touch with me with information on where my refund is, I finally got an email response saying there will not be a refund that I misunderstood them. The likelihood of me misunderstanding 3 employees at different times is quite *********** you can probably assume, I am less than pleased with the response I received after being pushed around for over a month. The lack of communication, the miscommunication when I actually get someone to help, and the poor customer service on their part is completely *************** this point, I am again, requesting my refund like I was originally and multiple times going forward promised from your staff.

  Business Response

  Date: 03/13/2024

  Hello,

  As we spoke yesterday via email. I researched your account and wanted to apologize for the miscommunication regarding the fees. I will be coaching the staff on the proper procedure.

  I have reversed the fees we discuss and have requested a check to be sent to you for all the fees your paid for the inconvenience with ***************** will receive it from our ***************
  
  Please let us know if you have any questions.
  
  ******-*** ********
  General Manager
  Camden *********** | ************
  
  

  
  

  Customer Answer

  Date: 03/14/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.