Complaints

This profile includes complaints for Camden Properties Trust's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Camden Properties Trust

  3 Greenway Plz Ste 1300 Houston, TX 77046-0391

• 

  Camden Properties Trust

  3200 Southwest Fwy Ste 1500 Houston, TX 77027-7609

• 

  Camden Properties Trust

  3833 Cummins St Houston, TX 77027-5871

• 

  Camden Properties Trust

  12655 West Houston Center Blvd Houston, TX 77082-2756

• 

  Camden Properties Trust

  2100 W Baker Rd Baytown, TX 77521-2166

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Details: ***** **** Vs. Camden *********** apartment complex Application submitted: January ****** January 8th: cancellation of application Noticed of refund policy : January 4,5, and 6th Cancellation of application on January ******. Email submitted request for refund and notice of cancellation: 1/8/2024. My name is ***** **** and I was the guarantor for my mother, ******* ******.She applied to live at the Camden Town Square complex over a month ****** part of her application, they requested a Guarantor. After the application went through they then told us she would also need a deposit to go along with her application-this was opposite from what we were originally told(if she had a guarantor, she would bypass the deposit). At this point, we withdrew her application.The three employees at the town square location told us that I would receive my fees refunded.Following the guidance of ***** ******** and *****, she submitted the request for cancellation and we were told that the refund would automatically process and be mailed to her address on ******* has now been over a month, I have had to reach out numerous times to receive any form of information from the employees at this location.After being told 4 times in the last 5 days that they would get back in touch with me with information on where my refund is, I finally got an email response saying there will not be a refund that I misunderstood them. The likelihood of me misunderstanding 3 employees at different times is quite *********** you can probably assume, I am less than pleased with the response I received after being pushed around for over a month. The lack of communication, the miscommunication when I actually get someone to help, and the poor customer service on their part is completely *************** this point, I am again, requesting my refund like I was originally and multiple times going forward promised from your staff.

  Business Response

  Date: 03/13/2024

  Hello,

  As we spoke yesterday via email. I researched your account and wanted to apologize for the miscommunication regarding the fees. I will be coaching the staff on the proper procedure.

  I have reversed the fees we discuss and have requested a check to be sent to you for all the fees your paid for the inconvenience with ***************** will receive it from our ***************
  
  Please let us know if you have any questions.
  
  ******-*** ********
  General Manager
  Camden *********** | ************
  
  

  
  

  Customer Answer

  Date: 03/14/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:02/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The incident occurred in August 2023-December 2023 was renting the bottom unit in the complex of ********** Village Way Apt 006, i was not in my place for about a month from August 4th to Sept 4th, 2023 due to a family death so the apartment had not been occupied for some time once I returned I was welcomed to the home with mold in the areas of the space. On several occasions, I made them aware of the unit leaking in the bathroom to which they had to come out several times to fix it and the toilet being the reason for the unit having an issue. At no point in time did they reach out to see if I was okay nor did they reach out to resolve the issue they did send someone to put this big blue noisy machine in my unit which didn't solve anything? and the issue was annoying as my clothes and some of the areas in the closet had clear signs of mold but no cared to address it only did they act as if they cared when I put notice to leave which they made things rough charging me $1000 to be in an apartment for 8 days and charged me a service fee $73.00 of bogus cleaning fees to not only keep my security deposit anyway. I got contact from the manager asking to discuss this but at this point i was already done with this place and ready to move. I have emails and pics of the mold caused in the apartment as well they continue to rent this place out not telling tenants of the mold issue dishonest and money hungry.

  Business Response

  Date: 02/05/2024

  The resident reached out to the office on 06/07/23 reporting water dripping outside of the toilet. The maintenance team responded and found water was coming out around the handle when flushed and lowered the pressure of the flush valve. The resident reported seeing water again on the floor near the toilet, this time our team member replaced the tank to bowl gasket. On 6/13/23 the resident reached out again saying he saw water again on the floor, this time the team member replaced the fill valve for the toilet. The next time the resident reached out was 09/05/23 and our maintenance team member found the shutoff  valve at the wall was slightly loose causing a leak. This was tightened and the discussion was had with the resident who said he had no other issues. There was no evidence of mold or any growth. The resident said nothing else regarding work orders and noted that he was going to leave a good review when he moved out on 12/15/23. I am unsure of the $1000 for 8 days he is referring to, his notice to vacate date per his signed paperwork was for 12/16 and he was charged prorated rent for those days. The only other charge was his final water at move out since our water bills were calculated in arrears. Please reach out with any other questions.

  Customer Answer

  Date: 02/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  

  As i stated the complaint is valid i have pics and i have email stating this is the second time that this occured they barely fixed it as they state in the email it was presented to fix a value and it being loose. they say no other issues were discussed but i have this ticket that was sent to the office regarding the mold they failed to address for the second time. 

  Details Unit: ****** Request Date: 9/05/2023 Category: General - Miscellaneous Items Request ID: ******** Description: The second time this has occurred i have been out of town due to a family death and I come back to my place and mold on my clothes, couch, and bed areas. This seems to be a ongoing issue that isnt beneficial to my health and allergies not sure if I need to rid of my clothes and furniture as it's unsafe and can cause sickness. Notes: Can someone call me when addressing this matter?
   

  
  

  Business Response

  Date: 03/14/2024

  Good afternoon, we received notification that our response was not sufficient based on the previous residents complaint. There was a pdf attachment of resident communication that the resident provided, I compared those to what we have in our system and there is a discrepancy. It appears that the below communication:
  
  10/10/23 Good evening Enclosed is my letter of notice to vacate and not renewal after careful consideration i have decided not to renew my lease. Although I enjoyed my stay hear unfortunately I am not pleased with a few occurrences that took place being the mold issue you refused to acknowledge and still are charging ******* a month. If you would like to discuss this matter feel free give me a call.
  
  Was not found in our system. It looks as if this might have been a reply to a work order being complete. These work orders are sent out from a noreply email address which would be why there is no record. I am also unsure what the previous resident is looking for? We also received a message on move out date saying that this experience was a fair one and would be leaving us a positive review.
  
   
  
  The previous resident has no outstanding balance with Camden, please advise what ****** ***** is looking for from Camden. 

  
  Sincerely, *** ********

  General Manager

  
  

  Customer Answer

  Date: 03/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  
   
  

• Initial Complaint

  Date:01/26/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a lease agreement from 10/10/22-1/7/24. Upon moving into Camden **********, we discovered ***** matter still in the toilet and facial trimmings on the bathroom counter tops. It was confirmed on 10/25/22 via email that our cleaning fee of $145 would be waived. This fee was brought up at the end of our lease in billing which we then confirmed again with the front office in ********** that it was in their file that this was waived. We had to forward them their own correspondence to confirm which they then stated it was removed. We saw it removed from our last statement. Now after being out on time with the apartment clean and the same way we left it which can also be reviewed from our file about scratched floors and the cleaning fee, our final billing statement came in on 1/26/24 with these charges being brought up again along with a deep buff charge for scratches which was already documented on the inventory sheet.

• Initial Complaint

  Date:01/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have signed a lease in this building from August 2023 to December 2024. I was not provided with the list of construction issues except for the parking lot renovation before signing my lease. This building started undergoing simultaneous construction in November/December 2023 with the Updated Construction Timeline:- Balcony Resurfacing: 3/8/24 - Pool Equipment Room/Pool Shell: 4/19/24 - Garage Preservation: 4/19/24 - Roof Replacement: 5/31/24 In addition to the construction, I have experienced Silverfish infestation, privacy violation, balcony door replacement, expired certification for Elevators, Pet Piss/Poop in common areas, weed and Cigarette Smoke, Package system/reception: only one person is attending the desk -which isn't enough coverage for the whole building. Gym: The equipment is extremely old/deteriorated, and the TVs don't work. Common areas: the poolside furniture is deteriorated/stained/dirty.With an anticipated seven months of construction and the inability to have a fully functional community, I have contacted ******* **********???? , the District Coordinator in this building, for a rent concession or discount and/or a waived fee if terminating the lease, and she denied this request. New community manager **** ***** has replaced the old community manager, *** ********, and has not responded. The majority of residents are and have been requesting the same rent discount while all of these issues are being resolved. Yet, I have not heard of a resolution to my request.

  Business Response

  Date: 01/22/2024

  Multiple responses to ************************ including replies informing her that her request for rent abatement was not approved.  Axtrid signed an addendum to the lease titled Disclosure and Acknowledgement of Construction Addendum to Lease Agreement.  In part, this addendum states "You hereby acknowledge and understand our disclosure that the Property, Rental Units and ******************* is currently undergoing significant construction,
  renovation and improvements (collectively "Construction") on the premises. You understand and accept that the Construction to the Property will be ongoing and may cause certain
  inconveniences and disruptions to your residency during time periods of Construction. You further acknowledge, understand and agree that any delay in the construction schedule is beyond our control, not our responsibility
  and may result in a delay in the commencement of any scheduled occupancy at the Property for any or all dwelling units therein and use of the amenities offered."  Further, the lease contract that Axtrid signed states, in part, "Resident shall not be entitled to any abatement of Rent for any inconvenience or annoyance in connection with Owners repairs or maintenance and may not withhold Rent under any circumstances"  As such, we believe we have responded to Axtrid's requests for rent abatement both via emails from multiple employees as well as via the lease contract and associated addenda.  Any issues pertaining to cleaning or other issues are addressed quickly once we are made aware. 

  Regards,

  **** *****

  General Manager

• Initial Complaint

  Date:08/15/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of my unit and prorated rent was charged along with cleaning fee and water charge (this last one never explained or procvoded the amount by camden)I had to do an overpayment of $2184.84 in July 3rd because the system was charing the full rent amount and not the prorated since I was moving out on 06/15 I got back only $184.62 but I was supposed to get more back per the ********** paid $2184.84 Prorated. -$1493.79 Cleaning-$100 Refund: $591.05 pending to discount the water chargeI doubt the water charge was $406.43 to only get the $184.62 they mailed me in a check

  Business Response

  Date: 08/15/2023

  Good Afternoon. After reviewing the charges, I do not see anything that would allow an additional refund. All the charges are accurate and the refund amount is correct. The final water bill is 2 months because the first couple of months take time to get set up and charged to account. So at move out, everything is billed on final. I have attached the ledger showing all charges and credits, as well as the correct amount that was refunded. Thank you, ******

  Customer Answer

  Date: 05/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]

   

  *****************************************************************************************************************************************************************************************************************

  Problem:

  My monthly rent is due the 3rd of each month I did a electronic payment online in the camden levista property website but my checking account was compromised and per the bank advice I should close the account move the funds available to a new one to avoid any other unauthorized transaction. The bank told me any pending payment or charged I previous authorized wouldn't process successfully due to the closed account status. I approached the leasing office on Wednesday May 8th when the bank told me this since the rent payment wasn't posted yet but all I was told by ****** was that the system didn't reflect anything unpaid and I couldn't do anything at the moment, today May 10th I received an email and letter saying I have pending ti pay besides the rent amount (available in my account to pay) an additional late fee of $237.7 so I reached out again the leasing office but they keep insisting I have to pay the fee ignoring the fact I approached the office first seeking a solution for a situation oit of my control and other option to make sure the payment was posted

  
  

  Desired Resolution / Outcome

  Desired Resolution:	Billing Adjustment *******************************************************************************************************************************************************************************************************

  
   
  
   

  
  

• Initial Complaint

  Date:05/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Camden Paces for their unprofessional conduct, misinformation, and lack of willingness to rectify their mistakes. I have encountered numerous difficulties while trying to vacate my apartment, and I am now being charged an additional $500 for a room I do not want.
  
  Approximately four months ago, I gave Camden Paces a verbal notice that I intended to move out. I was informed that I could not give the notice to vacate until I was closer to my lease expires. Consequently, I provided another verbal notice 80 days prior to my desired move-out date, asking what I need to-do to vacate and I was then instructed to email Camden Paces that I wanted to vacate. I admit that I forgot to send the email, but 53 days before moving, I had another conversation with a representative who told me that I did not need to email them but instead sign a ******** to vacate. However, I was also informed that I was now 7 days late in providing notice, as a 60-day notice was required. This notice period is twice the length mandated by the state of Georgia, but I understand it is stipulated in the lease.
  
  Despite promptly signing the ******** on the same day, Camden Paces refused to accommodate my original move-out date. To make matters worse, they chose to renew my lease at an additional $1,000 per month for the missing 7 days. Throughout this process, I was given false information about requirements, and the document to vacate was withheld until after the 60-day window had passed. I am extremely frustrated with the lack of accountability on their part and their unwillingness to own up to their mistakes in not giving me the documents to sign when asked how I can vacate.
  
  I am asking for a waiver of the additional charges and permission to move out on my original desired date. Camden Paces' conduct has caused me undue stress and financial burden, and I believe it is their responsibility to rectify the situation.

  Business Response

  Date: 05/08/2023

  The General Manager at Camden will reach out directly to the former resident as soon as possible to discuss the final account statement.

  Customer Answer

  Date: 06/12/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
  
  
  
  
   I would like to change the status on Complaint ID: ********, after further communication I was able to get a resolution to my problem.
  **** **** ******* ****** ***************************
  

  
  

  
  

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  pets.
  
  In closing, I have been a part of this community for about two years. I have never seen so many inconsistencies and lack of leadership to address these many concerns not only from myself, but other residents.

  Business Response

  Date: 01/13/2023

  We work to deliver excellent customer service and will
  continue to make that our focus. Since the report, we’ve communicated with the resident
  and finalized the account and matter.

• Initial Complaint

  Date:01/09/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since 9/1/2021, I have had issues with the my AC cooling my apartment. The maintenance team would always just put coolant into the unit but there is a small leak so it would only last so long before it would require service again. I have put in 8 tickets over the past year for a permanent fix. I was told on 11/09/2022 that my AC would be replaced the next week. It is now 12/31/2022, AC has not been replaced. I have tried to escalate this matter with property management and their response is to tell me to put in a ticket with maintenance, which I do, every time. I have attached a screenshot of all the tickets I have put into their system. I'm not sure who else to turn to but the *** as I am getting no where with the company itself. Not having your AC work properly in Texas is not only dangerous, it is expensive. I travel quite often for work and when it stops working the unit will run non stop 24/7 which increases my electric bills. Please help.

  Business Response

  Date: 01/12/2023

  Hi *******, I’m so sorry this has been your experience. We
  do try to troubleshoot any issues before considering replacing the unit
  entirely. That said, we are replacing your a/c unit today, 1/6, and do not
  expect any more issues. Thank you for your patience.

  Customer Answer

  Date: 01/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
  
  
  
  
   
  

  Customer Answer

  Date: 04/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]

   

  Complaint Detail / Problem

  Complaint Type:	Repair Issues *****************************************************************************************************************************************************************************************************************
  Problem:	There is an ongoing rodent problem above my bathroom that is not being resolved. I have put in 8 maintenance request tickets since 5/21/2024 and I am still dealing this issue today. There have been nights where I am only getting one to two hours of sleep which is affecting my health and performance at my highly stressful job. I just want a permanent solution to the problem.

  
  

  Desired Resolution / Outcome

  Desired Resolution:	Other (requires explanation) *******************************************************************************************************************************************************************************************************
  Desired Outcome:	I would like to have the business find and repair the pathway which is allowing rats to enter above my bathroom.

  
  
  Regards,
  
  
   

  
  

• Initial Complaint

  Date:01/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my girlfriend were residents at Camden Crest from 2020 to June 2022. I can echo the sentiments of other tenants in regards to unavailable parking/my car being broken into, constant entry into our apartment for fire alarm testing (sometimes multiple times a week), and purposefully misleading policy and communication from Camden staff. The main reason for my complaint however is in regards to Camden's predatory move out notice policy which resulted in over $3000 going to Camden Crest because they were given 30 days notice of our moving out. In the email from Camden Crest that we received 70 days before our move out date, we were quoted an increase in rent of over $250 per month, and that, "Your lease will automatically renew on a month-to-month basis at $2597.00 per month, effective 08/08/2022." which was our scheduled move out date. As this increase in rent was unaffordable we immediately went looking for new housing, we were told by multiple places that we visited that we were too early and that they were looking for tenants to move in for the month of July. We eventually found a townhouse that we could move into in August and immediately informed Camden Crest that we were moving out and this was sent on 7/08, 30 days before our move out date. We were then informed very abrasively by Camden staff that due to our notice being given 30 days in advance instead of 60 days we would be renewed on a month-to-month basis at $2597.00 which you may notice is the exact punishment outlined in our communication for giving not giving any notice at all. The punishment listed in the email for not giving 60 days was, "additional costs" and doesn't mention any month-to-month leases resulting from this. We ended up having to pay Camden Crest this amount and never went through any walk throughs or any of the usual processes involved in moving out, so I'm not sure what exactly Camden needed this extra 30 days for outside of extracting more money from us.

  Business Response

  Date: 01/09/2023

  We had to enter as an emergency into
  your apartment if the alarms are going off. The renew offer was sent to
  Christopher and Deanna via email on 05/19/2022. That was 80 days from their
  lease end date of 8/07/2022. Per the lease agreement and renewal offer, we
  require a 60-day notice. They attempted to give us a 30-day notice on
  7/08/2022, but we couldn’t accept the notice, as we require a 60-day notice for
  all residents in a current lease term. Our renewal offers states “If your
  circumstances are such that you are planning to move from your home, we would
  be so sorry to see you leave us.  If this
  is the case, please be sure to complete a notice to vacate by 06/08/2022 to
  begin your 60-day notice period – this
  will allow us to assist with your moving process and ensure you do not incur
  any undue additional expenses.” Because we were not given a 60-day notice from
  before 06/08/2022, the resident incurred month to month charges after their lease
  end date.

  Customer Answer

  Date: 01/19/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  
  
  [Provide details of why you are not satisfied with this resolution.] The entries into our unit multiple days in a row was not due to any reported emergency for our unit, Camden staff responding to this know full well that these entries were experienced by every tenant in our building and was a common occurrence. I explained how and why Camden policy is unjust and designed to give tenants the choice to either accept a large rent hike yearly or to try and find housing while apartments and landlords are focused on tenants for the current month. Regardless I’ll be proceeding with posting my experience elsewhere as Camden is predictably digging their heals in.
  
  
  
  Regards,
  
  
  
  Chris
  
   
  

  Business Response

  Date: 01/25/2023

  In late 2020, we did have to do dry head replacements in some apartments in our community to ensure safety for residents and ensure we were up to fire code. In regards to the policy of giving notice, we require a 60 day notice for all residents as outlined in the lease agreement and in the renewal offer that was sent to your account on 5/19/2022. 

  Customer Answer

  Date: 01/27/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  
  As usual Camden crest is purposely misunderstanding the point here, your policy is exploitative and aims to trap tenants into accepting your insane price hikes on rent every year, I’m not going to repeat how this works as it’s in my original complaint and they’re well aware of this. Regardless they handled all issues this way so I’m not surprised, just happy I won’t have to deal with it anymore, my experiences are public and an accurate representation of the experiences of Camden crest tenants (the staff pretending to not understand basic issues included).
  
  
  
  Regards, Chris
  
  
  
  
  
   
  

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past two years I have lived in Camden ****** ***** Apartments located in Downtown Orlando. Every month for those last two years the property fire alarms have gone off [every month-once or twice a month] mostly in the middle of the night startling all residents. In recent months I have notice less and less residents leaving their apartment during evacuation, considering people are now thinking ‘it’s just the alarm going off again’, which is extremely concerning especially if a real fire were to break out. The property management has done absolutely nothing but lied about why the alarms are going on and blaming it on someone pulling the alarms which is not the case. We have noticed that when it rains hard the alarms go off, as well as random times in the middle of the night when no one is outside. Management has done nothing to make this right and they give off a ‘don’t care attitude’ adding to this traumatizing experience. Property Management’s attituded towards the situation extremely rude considering we all pay top dollar to live here with NOTHING being done to fix it. It has become one of the most inconvenient situations to be found in and as a resident having to work towards finding what the next best steps should be. I would like to note that we are also noticing that the fire department is now taking their time to pull up to turn off the alarms because they ***** *********** are even over it and have complained to us that the maintenance here is horrible. A fire fighter recently told us that we could go back into our apartment as the alarms were still going off, which we cannot due to having pets [cat and dog] one of which is now on anxiety medication due to this inconvenience. Every month we should not have to deal with the fire alarms ringing off for more than 30+ minutes.

  Business Response

  Date: 01/06/2023

  Camden ****** ***** takes all issues including the fire alarms very seriously. The staff has never lied regarding why the fire alarms have sounded at the community. This information is provided when the alarms sound by our monitoring company. We cannot control when someone pulls a fire alarm and have installed measures to prevent it i.e., covers over pull stations but these covers must be accessible in the case there is an emergency. If the alarms are sounded due to another issue, we work quickly to repair them with our vendor(s).

  
  We understand the stress the sounds can cause. It is something we hope never happens unfortunately it can from time to time even though we try everything to prevent it. We hope all residents will take the alarms seriously and vacate their homes as every alarm should be treated as emergency.

  
  The community cannot dictate the time the fire department takes to arrive to the community as in different factors can affect their response time to the community. We will address the comment that was stated to you regarding our maintenance team as they are inaccurate and that is inappropriate for someone to say.

  
  If there are any additional questions and or information that we can assist you with the office is happy to assist.

  Customer Answer

  Date: 01/09/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.  
  
  
  
  The response that you all have just given is the same response to this problem which has yet to be resolved. Your company has not taken any accountability for or actually addressed any of the problems that are happening with the fire alarm. If there is an ongoing issue with unauthorized peoples in the hallway why as are no security cameras installed to catch individuals who may have tampered with alarm systems. There have been recent posts made on the community board that are proof that you and the local office are aware of the issue of the homeless or just unauthorized people jumping over fences and possibly walking through broken gates. If the homeless are the ones causing the issue here your staff is refusing to acknowledge that. The excuse is frequently given that individuals are pulling the alarms but there is conveniently no camera evidence to back it up, or evidence provided to residents to support your [Camden] claims. Installation of security cameras could also help curb the known issue in the community of stealing property. I believe that you and your staff have been negligent in your lack of response to prevent or address these ongoing issues. We would like to know what our next best steps should be moving forward regarding the severity of the situation. Below I am attaching the emails sent over from management in response the alarms. The emails attached are for the past 17 months of Camden’s response to alarms going off, most of which have a different excuse to what caused the alarm. I have also notice that there is not an email response for every alarm that has gone off. Below is also attached, screenshots of post from the community regarding the alarms as well as the major security issues.
  
  

  Regards,
  **
  
  

  
  
  
  
  
   

  
  

  Business Response

  Date: 01/25/2023

  Camden has nothing more to add to the response provided.  We respectfully request to opt out of this complaint.