Business Profile

Natural Gas Companies

CenterPoint Energy, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Natural Gas Companies.

This business has 1 alert

Pattern of Complaints

Complaints

This profile includes complaints for CenterPoint Energy, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

423 total complaints in the last 3 years.
142 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They install some services that I never request they my bill up to 39.96 monthly bill since 07/2024. When I called Center point they told me that Home serve told them to collect that money monthly. As far as I know Center point sells gas and it is not a collection company. And as I never order any kind of protection o coverage except for gas, an sure lines and the charge is 5.99 monthly I request for the refund of the 6 months that they have charged me witch is 33.96/month since 07/2024
Business Response
Date: 01/29/2025
We appreciate you bringing this
matter to our attention and providing us the chance to address your concerns. A
representative from HomeServe has reached out to you concerning the protection
plans and has confirmed that the authorization for these plans was provided. We
have received signed acceptance forms for the Exterior Water Service Line,
Exterior Electrical, Exterior Sewer/Septic, and Gas Line. Should you have any
further questions, please do not hesitate to contact our customer service at
800-752-8036. Best regards, CenterPoint Energy.
Initial Complaint
Date:01/06/2025
Type:Billing Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For decades I have used my bank's electronic bill pay to pay my utilities. Our natural gas supplier was Vectren. In the last 2-3 years Center Point Energy took that over. In the beginning the bills were regular, and electronic payment worked fine. Last spring they sent us a letter saying they were changing their account number system. I was very sick with shingles, so I switched to mailing a cheque.
August 30, chk # 4631, Sept 30, chk # 4634. Then I signed into their new system, paid and got confirmation numbers.
Oct 24, $25.00 conf # WQL3N-***** Nov 11, $23.85 conf # WSDVB-***** Dec 23, $28.00 conf # WXZ8F-*****. So I have paid, so I thought.
Then in Dec they sent me a paper bill saying I did not pay November, and asking me to pay $92.51.
I called PNC bank, and their IT person looked at my payments and said that due to some quirk they did not take the November payment.
As I am about to go out of the US for a few weeks, I didn't want my account to be delinquent, and mailed them a cheque for $140 on Dec 26. They cashed that last week. But they sent me an email saying I now owe $237.88. And today that amount has popped up on PNC bank's bill paying site.

I feel that CenterPoint has 2 separate groups of people, one receiving our payments, and a different one sending out delinquent notices and disconnection threats, and they don't seem to communicate. Further, now they send a bill via email, next by paper mail, third by PNC website- it is all random. This is intolerable as I am leaving this weekend and won't receive paper mail.
I would like ONE responsible person at CenterPoint to clean up their mess, give me a proper accounting of bills sent and payments received. All my other utilities do this in an orderly fashion.
Business Response
Date: 01/08/2025
We appreciate the opportunity to address your concern. Our records confirm that your online payments are established through your bank, which includes an agreement for paper bills to be sent from them. Today, we have recorded a payment of $70 posted to your account. We trust this information resolves your issue.
Regards,

CenterPoint Energy
Customer Answer
Date: 01/08/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.
My concern - when I received a bill for $92.51, I paid $140. CenterPoint cashed my cheque on Jan 3.
But on Jan 6 they sent me an email and paper letter saying "Account Past Due! DisconnectNotice!" etc, and demanding $237.88. I am appalled by this behavior.
I am concerned that, as I am leaving the country for 7 weeks starting this weekend, I cannot receive mail. Once a month I'll look at CenterPoint's website, and pay what it shows. Can they honor this and desist from bullying threatening behavior?
Just saying "We got $70" is not enough. What if they send a letter tomorrow saying "You owe $400! Disconnect notice!" ?

[Provide details of why you are not satisfied with this resolution.]

Regards,

Parvathy ******

Business Response
Date: 01/23/2025
We would like to inform you that your bill was dispatched on December 26, 2024, prior to the mailing and receipt of your check. In instances where an account is at risk of disconnection, we are required to send a notification via mail. A disconnection notice is only issued if your account is delinquent, which can be avoided by making timely payments. We have successfully received your payments of $140 and $70, resulting in a current account balance of $0. If you wish to check your account status while you are away, please visit CenterPointEnergy.com and log into your online portal. Our records indicate that you are already registered for online billing.

Kind regards,
CenterPoint Energy

Customer Answer
Date: 02/13/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I am in India, undergoing Ayurvedic treatment. I am unable to access your secure site and read your message.
Before leaving Greenwood I had prepaid $100 to Centerpoint Energy via PNC bank’s link and received a confirmation number. But Centerpoint will probably say that they didn’t get it.
This is some problem between them and the bank. I have to go to the bank after I return and resolve it.
Thank you,
Parvathy ******
Initial Complaint
Date:01/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an in-ground basketball goal through D***** ******** *****, who then sub contracted installation at my residence using *** Logistics. *** used 811 to ensure it was safe to dig next to my driveway; Centerpoint Energy marked primary and secondary electrical lines along with the gas line. **** and ******* also responded but did not make any markings. When thereafter executing the dig, *** struck the electrical service line, damaging the conduit of the line but fortunately not severing the line. The worker was literally centimeters from hitting the line and causing major injury to himself and damage to my and neighboring residences. I immediately started calling 811 and Centerpoint to remedy the issue, as I currently have a 3 foot hole with exposed 120 v wiring in my front yard. Centerpoint sent a third party to again mark the yard, who informed me at my property that Centerpoint doesn't mark ALL of the electrical lines, just some of them. I still have no resolution nor is Centerpoint or 811 taking accountability for the incident.
Business Response
Date: 01/13/2025
Thank you for reaching out to CenterPoint Energy. We are sorry to learn about your experience. Please be aware that marking service drops is the responsibility of the customer, as Line Locators do not perform this task. Our teams will conduct an investigation of the property to identify any hazardous conditions.
Kind Regards,
CenterPoint Energy
Initial Complaint
Date:12/30/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/29/24 my gas was cut off due to a gas leak. The representative came out, took the meter, and capped off the gas lines. During this time there was ZERO communication about what was going on. He did not knock on the door, call, text, or email. I only found out about this when I called in. Around 7am the next morning I started calling about restoration because the situation was resolved. I informed them that I have two premature newborns in my home and heat is imperative due to their condition. They then told me that I would have to pay $47 to send a technician out the same day even though this was not my fault that the gas was off. For 3 days my newborns stayed in a freezing home with no heat or hot water. Zero accountability from center point. I have ALL calls recorded, I let them know these calls were recorded after they continued to lie. This is unacceptable and put my children’s life at risk.
Business Response
Date: 01/13/2025
Thank you for entrusting us to address your concern. CenterPoint Energy is dedicated to meeting the energy and service needs of our customers. However, there are instances where we may not fully meet these expectations. We sincerely apologize on behalf of the company for the mistakes regarding your complaint. While we cannot change our past actions, we would like to offer you a credit as a gesture of goodwill for the inconvenience you have experienced. Additionally, we want to assure you that all representatives have been coached and provided with constructive feedback to enhance their ability to assist customers more effectively in the future. Your satisfaction is important to us, and we appreciate your understanding as we strive to improve our service.
Kind Regards,
CenterPoint Energy
Initial Complaint
Date:12/29/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I’ve never had natural gas service before, and no one informed me that I needed to set up an account with a gas company. No realtor told us, no flyer, no info included in the to-do list for new buyers—nothing. Also, we had our first baby this year (she is 3-month old now), life has been overwhelming lately, and I naively assumed gas service was covered by the HOA (mistake on my part, I know).

On Dec 27th, CenterPoint showed up unannounced and physically removed the gas meter, even after I explained that I had been unaware and was willing to address the issue immediately. This is also how I found out about CenterPoint and the issue with the natural gas, because there was no prior disconnection notice or communication. I spent three hours on the phone with CenterPoint, paying off what I owed (a mere $80) and paying extra fees to have service restored the same day (otherwise the first available appointment would have been for Monday, which would have forced my family to stay without warm water for 3 days, with a 3 month old in the house). Customer service didn’t let me file a complaint and insulted me in the process. They told me I’m a fraud, and not an adult, because an adult should know they need to pay their bills (I pay thousands of dollars for taxes and other bills, btw - why should I be scared of $80?!?). Also, their policy allows for removing meters without notice if no account exists.

In my opinion, a more compassionate approach would be to knock on the door (since they have the address where the meter is at), leave a disconnection notice, or provide some warning before taking such drastic action. I would have resolved everything on the spot, opened an account, and paid the $80 without any need for disconnection.

In short, forcing a family with a 3 month old without warm water, during the holidays, for days, is a criminal/mafia style behavior. Customer service didn’t help, insulted me, and required extra fees to get service restored within the day.
Business Response
Date: 01/07/2025
Thank you for reaching out to CenterPoint Energy. We are sorry to learn about your experience with our services. Please be informed that we do not handle property sales; it is the homeowner's responsibility to arrange for all necessary utilities. Our policy mandates that we issue a disconnection notice for any active account. However, our records show that we have not received an application for gas service. As the owners of gas meter and equipment at the property, we reserve the right to remove it, without notice, if we identify any unauthorized usage. This also raises safety concerns since our licensed technicians have not pressure tested the service lines at property where gas is being utilized. Therefore, a refund or credit is not applicable in this situation. We appreciate the opportunity to address your concerns.
Kind Regards,
CenterPoint Energy
Customer Answer
Date: 01/08/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is NOT satisfactory to me but I have to give up since Centerpoint is offering no chances to compromise.
Initial Complaint
Date:12/17/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Center Point Energy provides energy to my home, and the frequency of small power outages has ruined many electronics in my house. Im reporting this to the BBB because I feel cheated and don't think centerpoint will be held accountable for my losses.

This area has frequent power outages that cause the appliances in my house to flash shut off. A few appliances over the last 6 months have stopped working and I didn't realize I could file a claim until now because the surge that happened recently has caused my 12k PC to stop working. I can't ignore this and need this PC for my work.
Ive already called the company and have spoken to a few representatives about the situation. I have also be told by one of the reps that they have confirmed that the area does have frequent outages. (Not sure if that's important for you guys or not)
If possible, I want reimbursement for my lost receiver for my billiards room, my living room tv, and my custom computer build. My main concern is my PC since that's how I make my money to live.
I am very limited on my computer resources and I'm using a backup that cant perform the work I need to do.
Please help me.
Business Response
Date: 12/18/2024
Thank you for bringing this to our
attention. We apologize for any inconvenience you have experienced in this
matter. Upon review of the account, we show that a claims representative has
attempted to reach you but has been unsuccessful. Upon further review according
to the governing tariff with the Public Utilities Commission paragraph 5.2.1
along with section 5.5.3 CenterPoint Energy was unable to approve your claim. A
letter has been sent to you as well from our Claims team. Please contact our
claims department at 713-207-7722 if you have any additional concerns. Kind
Regards, CenterPoint Energy.
Initial Complaint
Date:12/10/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to complain about CenterPoint Energy. I ended gas service with the company when I moved off of one of their properties back in September 2024, and they are supposed to have sent me a refund check for the credit balance in my account of $59.12.

I ended service with CenterPoint on Monday, September 23, 2024. The account number is 12056103-0, and was for a property in Houston. I have an e-mail titled, “Your Upcoming CenterPoint Energy Appointment - CenterPoint Energy”, sent directly from them that corroborates this information.

A refund check was erroneously sent to the old address, I later found out, so approximately three weeks ago, I called their customer service department and spoke with one of their telephone representatives. He confirmed the amount, $59.12, and informed me that it would be “10 to 15 business days” (that is, two to three calendar weeks) before a replacement check would be received. As of today, Monday, December 9, I have yet to receive a check, or any further communication about the check, either by postal mail, or electronically.

For that reason, I am turning to your organization to help in getting CenterPoint to expedite sending money that is mine, promptly. If I may provide any additional information to assist in the process (including the aforementioned e-mail from CenterPoint), just let me know. Your assistance would be very much appreciated.
Business Response
Date: 01/10/2025
Our records indicate the original refund was processed on 10/11/2024. It was mailed to the service address. Our records indicate that Mr. ***** did not provide an updated mailing address to CenterPoint Energy until 10/29/2024, after the refund check was already mailed.

CenterPoint Energy voided the refund check, and this process can take up to 30 days. The check was reissued on 12/17/2024 and mailed to the updated mailing address: **** ********** *** ****** ******** ***** ****** We appreciate the opportunity to address your concerns.

Thank you,
Customer Answer
Date: 01/10/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.
Initial Complaint
Date:12/07/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 22, 2024 Centerpointe Energy received the Small Estate Affidavit I sent them for a refund on my sons account. Service address-**** * **** *** ** *** * ********* I was told the check was mailed. 11/26/2024 I was told the apartment number was left off and it was mailed again. Still have not received the refund and it should go to ******* *** **** ****** ** *** **** ********** ** ******
Business Response
Date: 12/16/2024
Thank you for contacting CenterPoint Energy. Our records indicate the refund check was mailed to address provided on 12/4/2024. Thank you for giving us the opportunity to address your concerns.
Regards,
CenterPoint Energy
Initial Complaint
Date:12/06/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good afternoon,

11/1/2024 my power went out and I called to report an outage, however I realized that it was my breaker, and I called to cancel the request within 5 minutes. The $109 charge is added to my light bill and that's too much for me to afford. *** nor Centerpoint are helping me remove that fee. A rep for Centerpoint said the fee is automatic and more than likely the fee waiver request will not help. Times are hard plus it's the holidays, I need this fee removed. My bill is due soon, I'm a great customer, and I don't understand why I can't get help.
Business Response
Date: 12/10/2024
Thank you for allowing us to address your complaint. We have received your request regarding the inside trouble charge dispute. The charge originated from a service call we received on 11/01/2024, at 6:51 PM, reporting an outage. Upon arrival, our crew(s) found all CenterPoint Energy equipment functioning properly and in good working condition. When the technician arrived at the property on 11/01/2024, at 8:20 PM, they found the outage was due to customer-owned equipment (reset of the breaker. Based on this information, the service charge applied to your account is valid and CenterPoint Energy is unable to retract the fee from your REP.

Regards,

CenterPoint Energy
Customer Answer
Date: 12/11/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]
The technician SHOULD NOT have been sent out at 8:20p because I called before 7:00p to say I found the issue and power is restored. The technician came over an hour after I called stating that no one needed to come. Why send a technician after I said power is restored? Immediately after I reported an outage I realized that it was just my breaker and called back right away. Sending a technician anyway was not a fault of mine because the message to not come should have been passed along. Now I’m stuck with a fee that should be waived. That’s awful and shady business practices and now I have a disconnect notification because this bill is too high for my fixed income.

Regards,

Business Response
Date: 12/12/2024
Thank you for allowing us to address your complaint. We are unable to locate any information showing that the order was cancelled. Please provide details of how the order was cancelled.

Regards,
CenterPoint Energy
Customer Answer
Date: 12/16/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I called the number that I called to report an outage and left a message on the automated system saying “cancel request”. I said cancel request or cancel order, but a message to cancel was left on the reporting system.

Business Response
Date: 12/19/2024
Thank you for bringing this to our attention. Outages are considered electric emergencies. The only way to cancel emergency orders is to speak directly with a live agent. Since there is no record of a call confirming a cancellation request, we are unable to remove the fee. We apologize for any inconvenience this may have caused.

Regards,
CenterPoint Energy
Customer Answer
Date: 12/25/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,
Good afternoon,
There isn't an option to speak with a live agent using the only number that's available to the public; if there's a way to do so, please advise so that next time I'll be able to speak with a live agent. If using the voice recording system isn't sufficient, then that option should not be available. And instructions to cancel a service call should be clearly stated. People working and living from check to check do not have $109 to just readily give away.
Even though Centerpoint stated the fee will not be removed, a kind representative who said his name is Mr. *****, called to let me know that a credit was sent to ***. I checked my bill and $109 was credited; all I had to pay was November's balance... I'm grateful for that tremendously. So, this case can be closed.
Thank you BBB for helping.

Business Response
Date: 01/08/2025
Thank you for the update. We will request the BBB close your complaint per your request.
Regards,
CenterPoint Energy
Initial Complaint
Date:12/06/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Faulty CenterPoint equipment causes power surges to occur during night time hours. The surges cause damage to HVAC Equipment, refrigerated inventory, and electrical equipment in the store that are damaged from sudden voltage drops.

These drops only occur at night when there is no one present during operating hours to correct the error.

The CenterPoint transformer is faulty, and even slight rain & wind will cause an outage. When contacted CenterPoint to file a complaint and get a technician, they have said the only times they will send a technician is when there is a current outage.

This issue is costing me time, money and equipment and injuring my store sales and product loss.
Business Response
Date: 12/19/2024
Thank you for bringing this to our
attention. We apologize for any inconvenience you have experienced in this
matter. Upon further investigation, we show that Consultants have visited the
area and your property to inspect CenterPoint Energy's (CNP) equipment and
found no issues. Representatives have met with you directly and provided an explanation
of their findings. A representative from our Claims team has been in contact
with you as well and explained that the claim was unable to be approved based
on the governing tariff with the Public Utilities Commission paragraph 5.2.1
along with section 5.5.3 and the consultant’s investigation. Please contact our
claims department at 713-207-7722 should you have any additional concerns. Kindest Regards, CenterPoint Energy.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

This business has 1 alert

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

CenterPoint Energy, LLC is NOT a BBB Accredited Business.