Complaints

This profile includes complaints for CenterPoint Energy, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CenterPoint Energy, LLC

  1111 Louisiana St Houston, TX 77002-5230

• 

  CenterPoint Energy, LLC

  15934 Cypress North Houston Rd Cypress, TX 77429-2104

• 

  CenterPoint Energy, LLC

  PO Box 4583 Houston, TX 77210-4583

• 

  Centerpoint Energy Services LLC

  119 E 113th Ave Crown Point, IN 46307

• 

  Centerpoint Energy

  26 Mason St Laurel, MS 39440-4438

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid Centerpoint in Full $75.00 but it is still reporting negatively to the credit bureaus. At the time I provided Centerpoint with my move address, I wasn't aware of this bill until it was reported to the bureaus and this has significantly impacted my credit over the years.CENTERPOINT Other Loan Past due: $0 Derogatory: ChargeOff Your creditor has written-off this debt as uncollectible but may have sold it to a collections agency.

  Business Response

  Date: 12/06/2024

  Thank you for bringing this to our attention. Upon review of your account, we show in 2018 there was a charge off balance of $77.88 that was paid in full on 11/29/2018. A deletion letter has been sent to the major credit bureaus and yourself.  We apologize for any inconvenience you have experienced. Kind Regards, CenterPoint Energy.

• Initial Complaint

  Date:12/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been in contact with CenterPoint Energy since 10/30/24 to establish service. I paid the deposit of $150.00 on 10/30 and they came to my residence on 10/31. They advised they could not install my meter or connect service and would need a crew to come straight their gas line. I called on 11/4 to see when they would be out to fix the line and was told I would receive an email in 24 hours. I called 11/5 and was told the same. On 11/7 I was told 5-7 days field service would contact me. On 11/14 I was told my service showed active and meter was installed and would get a call back. On 11/25 I was told theyd be out that day. . They did not call or show up. I was then told they would be here 11/27. Again no call no show. I was told theyd be here 12/2, again no call no show. I am waiting yet again for someone to call me back and/or a tech to show up.

  Business Response

  Date: 12/11/2024

  Thank you for reaching out to CenterPoint Energy. We apologize for the inconvenience you have experienced with having the gas service turned on. In review of the address, there needed to be a new install of service due to a previous retirement at that location. Unfortunately, the agents you spoke with through **************** created incorrect orders when they needed to go through the field. A field technician was on site last week and he created the correct order that was needed. The gas was installed and turned on 12/11/24. 

  If you have any additional questions or concerns, please feel free to contact us at **************.

  Best regards,

  CenterPoint Energy

• Initial Complaint

  Date:12/04/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled service and moved out of state in July. I have called 4 times complaining that they are still billing me. I have now received another bill demanding payment. I have placed a stop order on my bank however I suspect they will try to affect my credit. if you can avoid this company do it.

  Business Response

  Date: 12/10/2024

  Thank you for bringing this to our attention. Upon review of your account, we show there was a call received on 07/03/2024 regarding your account. We apologize for the inconvenience you encountered while attempting to cancel your service with us. The account has been corrected to reflect a move out day of 07/03/2024 and an account credit of $69.28 has been issued. Please contact customer service at ************ to update your mailing address and request your refund. Kind Regards, CenterPoint Energy.

• Initial Complaint

  Date:11/30/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the victim of identity theft and I found a CenterPoint Energy utilities account on my credit report that was opened fraudulently and without my knowledge. I called and inquired what information would be needed for them to remove this from my credit report. I was told they would send me the information needed but they never did. Between October 23rd and November 7th I called multiple times and spent hours requesting this information, but it was not sent. Finally on November 7th it was sent but an address or email to send the info back was not provided. Between November 7th and November 14th I called and emailed multiple times requesting where to send this info but it was not provided. CenterPoint Energy also told me I would have to provide my SSN and an affidavit saying that I would have to comply with any law enforcement investigation in order to remove this from my credit report. This is unlawful and not in accordance with section 623(a) (1) (B) of the Fair Credit Reporting Act, 15U.S.C. 1681s-2 (a) (1) (B).

  Business Response

  Date: 12/02/2024

  Thank you for allowing us to address your concern. The email address to send the Fraud Packet upon completion is ************************************* or the information can be mailed to PO BOX 1700, Houston, TX 77251. 
  
  Regards,
  CenterPoint Energy 

  Customer Answer

  Date: 12/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I doubt I would have gotten any further with this business without this complaint.  Instead, after 6 weeks of getting nowhere it was resolved within two businesses days after filing my BBB complaint. Thank you for giving consumers a voice and helping them advocate for themselves.
  
  
  
   
  

• Initial Complaint

  Date:11/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August of 2024 I called CenterPoint because I received a bill for $323.40. I went to pay this bill online and it said I owed $0. I called to see what the issue was and was told that in the merging with Texas that they would need to reprint my bill and that was not the total I owed. I was told to not pay anything online and wait a couple weeks and to call back if it was not fixed. fast forward to Aug 29 I looked online and it now showed I owed $742.00. My bill had NEVER been that high, so I called to inquire. I was then assured that it was a billing error and billing specialist would have to manually fix it and that it would take a couple of weeks. I verified 3 times that the amount I did owe was $364.11. To which I paid. I was told that after making that payment I would be able to see it online corrected within a couple of weeks. It has not been corrected since and they never sent me a sept bill. I have called again and was told mid sept to NOT pay and totals because my account still needed to be corrected. Come 10/2 I called because the balance continued to increase, and I was told it was because I never paid the remainder of the $742 I was told I did NOT owe. When I explained that they told me that they then still needed to fix it and I did NOT need to pay anything and to hold off that it would then be fixed in a couple of weeks, again. Since 10/2they have reprinted my bill 5 times, and sent me late fees and disconnect notices, when I have been told NOT to pay it. All bills were printed in a 3 day span. When asked to talk to a supervisor I am told they cant transfer me I have to wait for a call back with in ***** hrs and I wont know when they are calling. My Current bill is now $960.00

  Business Response

  Date: 11/11/2024

  Thank you for reaching out to CenterPoint Energy. In review of your account, we do show that the most recent bill you received was the corrected billing statement. We sincerely apologize for the delay in the correction being made to your account and any misinformation you were given. We show that a supervisor was able to reach out to you and discuss your account on 11/7/24; the supervisor advised she would email you the breakdown of the bill. The late payment fees were removed from your account and your account is active on a payment arrangement.

  If you have any additional questions or concerns, please feel free to contact **************.

  Best regards,

  CenterPoint Energy

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Center Point dropped off an electrical Pole 3 + years ago on the sidewalk outside my home on the corner of Post Oak Ln and N West Oak dr .
  It killed all my ground cover from the toxic pole and obstructs the sidewalk .
  It is unsightly and now a place for the homeless to sleep next to my fence area.
  It is disturbing and Center Point needs to remove it !
  I hope this helps because now I am a frightened homeowner due to the negligence of Center Point forgetting this Pole they dropped off 3+ years ago.
  Thank you for your Help . !!

  Business Response

  Date: 11/22/2024

  Thank you for contacting CenterPoint Energy. We acknowledge your complaint and sincerely regret any inconvenience this circumstance may have caused you. Our Electric Service Department has been notified of your complaint and will investigate further. We will contact you with our findings. We appreciate the opportunity to address your concerns.  

  Kind Regards, 

  CenterPoint Energy

• Initial Complaint

  Date:10/29/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  last week, my natural gas was turned off without any notice. No mail no email no call. No text after payment. It was turned on October 19. The technician would not go in the attic to turn on the heater. My wife crawled up there hurt herself and then the process, dislodged a corroded valve there was a water leak overnight fortunately 99% of it went outside the house, but there was some damage in the closet where the attic is. There was water coming up from the floor. Woodlands water restoration came surveyed the area. Fortunately, there was only small damage to sheet rock in the closet. They had to remove sheet rock disinfect an air dry then had a plumber. Come to turn on the heater and fix the valve. I called Centerpoint. They told me to go online to file a claim. I tried several times. Their website was down. The whole incident cost me around $1800 besides the injury to my wife. I wont answers to why this happened. Unfortunately Centerpoint is the only natural gas provider for the ********************. Otherwise, I would have Service moved.

  Business Response

  Date: 11/01/2024

  Thank you for allowing us to address your concern. We did learn that the employee did not have safe access to the meter, which is required by the customer. Employees (including contractors) are not required to work in unsafe conditions, and it is the customers responsibility to grant access in a reasonable manner. We have forwarded your information to our ***************** for assistance. Regarding billing, our records indicate a pink disconnect notice was mailed on 9/30/24 with a due date of 10/15/24. We have added a bill-reminder to the account for your convenience. We apologize for any inconvenience this may have caused.
  
  Regards,
  CenterPoint Energy

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They removed about 7 ft of my wrought iron gate and fence. It was dug up and cut.

  Business Response

  Date: 11/07/2024

  Thank you for bringing this to our attention. Our fence contractor has been assigned to the customer's property to make repairs. We apologize for any inconveniences caused during this event. CenterPoint Energy values providing our customers with quality service and we appreciate the opportunity to address your concerns. 
  
  Sincerely,
  
  CenterPoint Energy

  Business Response

  Date: 11/07/2024

  Thank you for bringing this to our attention. Our fence contractor has been assigned to the customer's property to make repairs. We apologize for any inconveniences caused during this event. CenterPoint Energy values providing our customers with quality service and we appreciate the opportunity to address your concerns. 
  
  Sincerely,
  
  CenterPoint Energy

  Customer Answer

  Date: 12/03/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me.  
  
  
  
  To All Concerned
  On 11/27/2024 Center Point resolved the issue of my complaint to my satisfaction.
  Thanks for your involvement.
  
  Respectfully
  *** ** *****
  

  
  

  
  
  
  
   
  

  Customer Answer

  Date: 12/03/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me.  
  
  
  
  To All Concerned
  On 11/27/2024 Center Point resolved the issue of my complaint to my satisfaction.
  Thanks for your involvement.
  
  Respectfully
  *** ** *****
  

  
  

  
  
  
  
   
  

• Initial Complaint

  Date:10/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone not associated with me or the *** of Soleil apartment complex damaged/ruined/cut the gas line to my condo. Centerpoint Energy has known about the outage since 10/9/2024. I have called every other business day to get this fixed. I have no hot water or heat for almost a month. They can't tell me anything. They won't fix anything. All they say is that someone will call me back. They don't. **************** is a joke. ************* is a joke. They keep charging me for "gas" when I am using none as they have me shut off. I've never missed a bill or even been late.

  Business Response

  Date: 11/01/2024

  Thank you for bringing this to our attention. Our records show that gas has been restored at the property. We apologize for the inconvenience this may have caused. 

  Regards, 

  CenterPoint Energy

• Initial Complaint

  Date:10/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 15th, I called center point energy to start service, sometime that day I received a call from my landlord, she informed me gas services weren't needed at my address because the house was all electric. I then called center point energy to close my account and to receive a refund on the 100 dollar deposit I had just paid and they refused to refund my money.

  Business Response

  Date: 10/31/2024

  Thank you for allowing us to address your concern. The payment was returned to the account on 10/15/2024, when the account closed. The refund was released on 10/24/2024. We apologize for the negative impact that you experienced with receiving your refund. 
  
  Regards,
  CenterPoint Energy