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CenterPoint Energy, LLCThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for CenterPoint Energy, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.16/5 stars
Average of 155 Customer Reviews
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Review fromDavid S
Date: 12/17/2024
1 starI needed an inspection report to support my small claims court case about a leaky Samsung range. These stinking liars told me TWICE that the report was on it's way. Since I foolishly believed they were honorable, I refrained from subpoenaing the report. But, they finally told me they refused to send me the report after it was too late to subpoena the report. They also lied about calling me 3 times, and finally left a voicemail on my wife's phone, even though her number isn't even on my account profile. As soon as I can afford it, I will change everything in my house from gas to electric. If you ever need anything from these liars, don't delay or believe them. Subpoena what you need immediately.Review fromAldaah C
Date: 12/11/2024
1 starAldaah C
Date: 12/11/2024
I have called several times since 2022 as they have merged my information with my wife’s ex husband. They keep sending me his payment information or missed payments. Countless call have been made and each time is a different story about what happened in their “system” and how they are going to fix it. At this point how do I know my personal information isn’t being sent to him? How do I know my information is safe with them?!CenterPoint Energy, LLC
Date: 02/03/2025
Thank you for allowing us the opportunity to address your concerns. We apologize for the inconvience you have experienced. Upon review of the account we do not show the email address listed in your review is currently associated with any other account other than your. If you have any questions please feel free to contact customer service.Review fromEirik L
Date: 12/05/2024
3 starsEirik L
Date: 12/05/2024
Difficult to get ahold of, but they were very negotiable. Had submitted two trouble tickets to get gas turned on. They explained that they "come when they come", and that was not too troublesome except they tried to arrive on a day that was not the scheduled appointment. They provided an automated courtesy call that they were almost at the address, and I asked if they could come back later when I would be home. They said it would be $40+ to reschedule later that day and again not garaunteed time or wait until next week or two. Since I had experience with this company years before, I knew the running around was about to begin. Being a prior MEP tradesman in the gas/plumbing sector, I am doing all in my ability not to open the lock myself.CenterPoint Energy, LLC
Date: 12/10/2024
Thank you for bringing this to our attention. We apologize for any inconvenience you had obtaining new service . Service orders are scheduled according to availability. New service orders are offered for the next business day with no additional charge. There are times when same day service is available, however if available there is an additional fee associated. Kind Regards, CenterPoint Energy.Review fromWILLIAM B
Date: 12/03/2024
1 starWILLIAM B
Date: 12/03/2024
I have called for the last 4 business days and after 30 minutes or more for each call cannot get anyone on the phone to start gas service. After trying this I selected the Spanish option and got someone on the phone who immediately hung up on me because I did not answer in Spanish. Makes me sick.CenterPoint Energy, LLC
Date: 12/04/2024
Thank you for bringing this to our attention. We apologize for any inconveniences caused during this issue. If you have not been able to speak to an agent to schedule an order, you can also submit your request online at the following link: https://www.centerpointenergy.com/en-us/residential/customer-service/start-stop-transfer-service?sa=in.
CenterPoint Energy values providing our customers with quality service and we appreciate the opportunity to address your concerns.
Sincerely,
CenterPoint EnergyReview fromDavid K
Date: 11/06/2024
1 starDavid K
Date: 11/06/2024
Somewhere prior to November 2022, something happened in the companies billing system. Our automatic payments just stopped and the company didn't know about it either. So nobody was informed.
Roll forward to August 2024, a debt collector had reached out to me.. I did not set up a payment plan but instead told them I would call the company directly because I had no idea what was going on and why the balance was so high.
Here's where I ****** up... whomever I talked to at the company told me about the error and I thought we had made agreements that my account would not be disconnected as long as I was making payments.
Sadly my first payment bounced so that looked bad... but the next two went through... I had made $150 in payments, well over what was charged for the month.. and I had planned on shoving 150-200 at it each month until we were caught up.
Unfortunately, my service was disconnected on Nov 4 or 5, 2024. I called them today and they have no notes on the account and are unwilling to work with me and connect my service until the account is paid in full.
I wouldn't have been in this situation had their system not messed up... thanks guys for doing this right before the cold weather hit... so I guess I may be without hot water, heat, and a stove to cook with for a while.CenterPoint Energy, LLC
Date: 11/07/2024
Thank you for bringing this to our attention. If you would like for us to research this issue further, please provide additional contact information. We apologize for any inconveniences caused during this issue. CenterPoint Energy values providing our customers with quality service and we appreciate the opportunity to address your concerns.
Sincerely,
CenterPoint EnergyReview fromTommy J
Date: 11/06/2024
1 star1 star because it's star...but I bought a house, made an appointment to get my gas transferred over. The appointment was canceled by CenterPoint and nobody bothered to let me know they canceled. The next day I call back, they said I didn't pay the deposit. Then the lady said I was notified of the deposit by the previous rep. I wasn't. I assumed anything would be added to my first bill since nothing else was discussed. So, more cold showers, more take out, and now they're telling me I have to wait a few days and I have to pay more connection fees. On top of that, the lady wouldn't let me speak. She was rude, extremely rude. I swear to GOD I wish there was another gas company in my area.Review fromJoshua W
Date: 10/22/2024
1 starJoshua W
Date: 10/22/2024
Trying to connect gas at new home supposed to come out on a Thursday. CP said they called 2 times and no one answered and came by house…..we received no call and no one rang door bell or knocked because dog would have barked. Said would come out Friday same run around said they called no one answered so the cancelled the appointment no call no show then the are off on weekends so no gas until Monday when they were supposed to come out again. Wife in constant contact with CP assuring we are on the schedule. And no one calls or shows up again. We had 2 adults at the house 2 loud ass dogs that bark at everything there CP said they came by and called 2 times we didn’t receive any calls or attempt to ring door bell. Just wondering if this is something CP does when they are short staffed or are black balling a customer. We still have no gas and CP should not be allowed to operate in Texas. The worst customer service I’ve have ever experienced.CenterPoint Energy, LLC
Date: 11/01/2024
Thank you for bringing this to our attention. If you would like us to research your claim further, please provide us with your contact information. We apologize for the inconvenience this may have caused you.
Regards,
CenterPoint EnergyReview fromZach K
Date: 10/14/2024
1 starZach K
Date: 10/14/2024
The customer service is rude . They resort to mocking, laughing, and name calling . Managers are unavailable to be contacted for a min of 24 hours . If you have an issue with your bill that requires any type of human assistance you will not get it from this company . If I could give less than 1 star I would .. no wonder why the BBB revoked their accreditation.CenterPoint Energy, LLC
Date: 10/23/2024
Thank you for reaching out to CenterPoint Energy. We apologize for the customer service experience you had. We will ensure that your concerns are addressed with the applicable agents.Review fromEric S
Date: 09/30/2024
1 starEric S
Date: 09/30/2024
Power consistently goes out, even when its a bright and sunny day. Seriously considering moving to an area of Houston that CenterPoint does operate in when I buy my next house. They are the worst energy company in the world. Feels like I live in a 3rd world country.CenterPoint Energy, LLC
Date: 10/02/2024
Thank you for bringing this to our attention. We apologize for any inconvenience you have experienced in this matter. CenterPoint Energy is working diligently to reduce the risk of outages for you, your neighborhood, and the Greater Houston community. As a result, we’re clearing vegetation from 2000 distribution line miles with higher risk vegetation. We’re also installing approximately 300 automated devices, known as trip savers, so fewer customers experience outages. We will continue to work towards improvement opportunities. Kind Regards, CenterPoint Energy.Review fromStephen T
Date: 09/16/2024
1 starStephen T
Date: 09/16/2024
Unexpectedly disconnected my gas Thursday evening - the same night I was hosting a dinner party. Had to last minute cancel and called Centerpoint to understand what the issue was. They sent out a technician later Thursday evening to replace the meter and reconnect the gas. Met the technician who said they'd be "30 minutes and will come back to knock on my door". I was working in my driveway, and I never saw the technician again. Gas was not turned on. I don't even understand why they showed up if they didn't do anything or tell me why they couldn't fix it that night. They came back Friday morning while I was out of town to be able to cook and do laundry for me and my family. Total lack of communication. On top of that, their office is closed on weekends so I couldn't reach out to Centerpoint to schedule a technician to restore my gas service until Monday. 72hours without gas because of poor quality customer service is pretty ridiculous. There wasn't even a storm, and they can't tell me what happened with my gas line. All my neighbors have gas no problem. Their customer service structure is separate from their technician structure so the two can't communicate, which obfuscates everything about repairs.CenterPoint Energy, LLC
Date: 09/18/2024
Thank you for bringing this to our attention. We apologize for the inconvenience this may have caused. While we cannot accommodate you for the inconvenience, we have applied a credit to your account in good faith.
Regards,
CenterPoint Energy
CenterPoint Energy, LLC is NOT a BBB Accredited Business.
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