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Business Profile

Restaurants

Landry's, Inc.(Corporate)

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Landry's, Inc.(Corporate)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Landry's, Inc.(Corporate) has 100 locations, listed below.

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    Customer Complaints Summary

    • 100 total complaints in the last 3 years.
    • 33 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/11/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau,I am seeking your assistance in obtaining a refund from ******** Steakhouse in *************, **, due to a serious food safety issue during our visit on Saturday, December 7, 2024.Shortly after dining, myself and three other guests suffered from symptoms of food poisoning, including ****************, severe stomach pain, and diarrhea. These symptoms began shortly after our meal, clearly linking them to the food consumed at the restaurant.Despite reaching out to ******** Steakhouse to report the incident and request a full refund, I have not received a satisfactory response or resolution. We contacted the owner ***************** and completed a customer feedback form as well as contacted the Restaurant itself and spoke with the Manager ****. We have not heard from ***************** Considering the circumstances and the severity of the situation, I believe a full refund is a reasonable request.Given the severity of this incident, I kindly request your help in securing a full refund for our meal. The details of our visit are as follows:- **Date of Visit:** Saturday, December 7, 2024 - **Number of Guests:** Four - **Total Amount Paid:** ****** plus $120 for tip. I have attached the relevant receipt to support my claim. Your prompt assistance in resolving this matter would be greatly appreciated.Thank you for your help.

    • Initial Complaint

      Date:12/11/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The waiter didnt go through the normal protocol and get my phone number to credit my ****** points despite informing him at the beginning of the meal. So, I had to contact ****** ********** customer service to add the points after the fact. Theyre using a particularly ***** and customer unfriendly technicality to not give me the points because my significant other decided to pay the bill. The reservation was in my name. I consider this especially ***** given that we gave them almost $550 worth of business.The thing is if the waiter had done what he was supposed to do, he wouldnt have known the difference and would have credited the points.

      Customer Answer

      Date: 12/14/2024

      Better Business Bureau:

      This letter is to inform you that Landry's, Inc.(Corporate) has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/11/2024 and assigned ID ********.

      Regards,

    • Initial Complaint

      Date:11/04/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We stayed at the ******************* from October 29 to November 2. The entire time at the hotel we did not have a shower. The hotel refused to fix the shower and refused to transfer our room. We are looking for remedy for this horrible inconvenience. Thank you.

      Business Response

      Date: 11/05/2024

      Thank you for forwarding this complaint to our attention.  We ask the guest to please identify which Golden Nugget this is regarding, and their dates of stay.  Thank you  

    • Initial Complaint

      Date:10/24/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered dinner to go directly with the restaurant on October 3, 2024. I went and picked up my order after arriving home and unpackaging the food I was very disappointed to find that the steak was overcooked. I had requested that it cooked at medium rare and it was medium some parts medium well. The cheeseburger was overcooked and came with no fixings- no lettuce, tomato, onion or pickle. The plain mashed potatos were very clumpy and dry extremely small portion which I paid six dollars for. The sweet potato was overcooked, mushy and burnt. I immediately reached out to the restaurant and spoke with the manager on duty she reassured me because I paid with cash that the issue would be taken care of the next day. After not receiving a phone call, I reached back out to the restaurant spoke with the same manager, who stated that her general manager declined to refund the money and that she would be refunding a gift card in the amount of $85 immediately After not receiving a refund via email as promise, I contacted the general manager *******, who was very hostile demeaning and aggressive stating first that the refund had been submitted to corporate, and it was their fault. I had not been contacted back then then she proceeded to be belittling and asked me if I had a receipt, knew the managers name I spoke with, had any proof that I had paid with cash. After not being able to resolve the issue with ******* I reached out to corporate several times. Left messages via voicemail and a complaint via email on their website. I also proceeded to reach out after ******* refused to give me the district/regional managers information I contacted the Plano store and spoke with both the assistant manager and general manager, who stated that ******* was the regional manager and they would have her call me I was promised a refund of my $85 that I paid. I have also been disrespected and ignored by not only the store itself, but the corporate office and the regional manager

      Business Response

      Date: 11/12/2024

      Thank you for forwarding Ms. ****** complaint to our attention.  We are sorry to hear about Ms. ****** concerns.  We understand Ms. ***** request a refund of $100.00.  A $40.00 complimentary card was previously sent to Ms. ************ Although we cannot issue refunds, our **************** is in the process of sending Ms. ***** an additional $45.00 complimentary card.  This will bring the total complimentary card compensation to $85.00.  ************ has any questions or concerns,she is welcome to contact our **************** at ************ (Option 9) or send us an email at ******************************** Ms. ***** should receive her additional electronic complimentary card via email within the next 2 weeks. We look forward to seeing Ms. ***** again in the future.
      Thank you

    • Initial Complaint

      Date:10/16/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A $100 gift certificate was purchased by our son and given to us. Despite the fact that there is no expiration date, Del Frisco's Grille represented by ******** has failed to acknowledge this as a legitimate e-gift card.

      Business Response

      Date: 10/23/2024

      Thank you for forwarding Mr. ******** concerns to our attention.  Our corporate office has attempted to call Mr. ****** on October 17, 18, 21, and 23, and via email.  We have not been able to reach him.  Mr. ****** is welcome to call our office and speak with Gift Cards, at ************.  Mr. ****** can also reach us via email at *************************.  Thank you

      Customer Answer

      Date: 10/28/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  



       

    • Initial Complaint

      Date:09/26/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've reached out to this company regarding Cadillac ranch and ***** crab shack shutting down unexpectedly. I have multiple gift cards I never got to redeem and no locations close by now. I haven't heard from anyone but I have the gift cards I can share the info when hopefully contacted.

      Customer Answer

      Date: 09/30/2024

      Better Business Bureau:

      This letter is to inform you that Landry's, Inc.(Corporate) has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/26/2024 and assigned ID ********.

      Regards,

    • Initial Complaint

      Date:09/16/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Visited business on August 2nd for dinner. Provided my ******** rewards card but never got points added to account. I called the business twice and it was not resolved. I just want my points for the visit. I spent $425.87

      Business Response

      Date: 09/17/2024

      Thank you for forwarding Mr. ****** complaint regarding the ******** Select Club.  The *** program will be adding the points to Mr. ****** account.  If he has any questions, he may contact us directly at ************.  Thank you

       

      Customer Answer

      Date: 09/19/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  



       

    • Initial Complaint

      Date:09/06/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My family and I went to Claim Jumper in *********, ******, for a family member's birthday celebration. Our server ***** *., as per our receipt, was horrible. I had to beg him to come down to our side of the table to take our order because I wasn't going to yell about food allergies and accommodations over a 10+ person table. It was horrible for myself and my partner (he has a peanut allergy and I have **************). We are supposed to trust our servers, and the restaurant, when we go to dine with them. If I hadn't told him to come to our side of the table (which I shouldn't have to do in the first place) I wouldn't have discovered mistakes made on the menu that limit people with food allergies and autoimmune conditions like myself. I'm disgusted with how the server treated us. I haven't been able to get a resolution since. I want a full refund of what we paid from the restaurant on the receipt that was provided below.

      Business Response

      Date: 09/09/2024

      ******** no longer owns Claim Jumper locations.  The customer will need to contact the ******************** directly or their current owners.  Thank you

       

    • Initial Complaint

      Date:09/06/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In July 2023 (will be a year next month) I went to Claim Jumpers with my family, (myself, my husband and two other couples). They started coughing and having a hard time breathing, as two have major asthma and another had a liver transplant. Our drinks had white stuff and we though maybe the glasses were dirty and asked for another clean glass. We then noticed little white specks all over our table and surrounding area. Come to find it was dust flurries that were falling from the ceiling. We could not finish our meals as we were disgusted/sick. I contacted Claim Jumpers and ***** assured me that we would be compensated $100.00 and to go back to the establishment. We spend more than $100.00 but we were ok with his offer and apology. After going back and the employees not knowing anything about the credit, I contacted ***** and asked him if I could just go in and get a certificate since no one else was aware of the credit. I have since been ignored through many, many, many emails and phone calls.

      Business Response

      Date: 07/02/2024

      Thank you for forwarding this matter to our attention.  However, ******** has not owned Claim Jumper restaurants since 2019.  The current owner is ****************************  I believe their website is **********************.  Thank you

      Customer Answer

      Date: 07/15/2024

      Claim Jumpers is owned by ******************** of ********************   What should I do to transfer this complaint to the correct company?

      Business Response

      Date: 09/09/2024

      ******** no longer owns Claim Jumper restaurants.  The customer should contact the ******************** directly or their new owners.  Thank you 

    • Initial Complaint

      Date:09/05/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      $200 worth gift cards were purchased with promotion to receive total of $80 bonus card (in $20 card each). However upon purchasing, $80 bonus cards were issued at $10 each and not $20 each card. When I used the $200 gift cards and 2 $10 bonus card on Aug 16, 2024, Gift cards were accepted but bonus cards were not. Restaurant took my credit of $25 from membership to replace the $20 bonus card. A week later, I called into ******** gift card ***** the agent said will make correction for me but nothing happened. I called again 10 days after first call, I was sent to recording, to receive return call the next day but no one called back (3 days passed). I wrote email and explained but no reply (7 days passed). Bonus cards are only allowed to use 2 at each transaction and I ran out of time to visit restaurants 4 times not to say ********* which is ******** own restaurant do not accept the bonus card. These bonus will expire end of Sept . I am looking for ******** to credit these $80 into my membership card to be used in the future. If not, it is a FAULT advertisement on bonus card!

      Business Response

      Date: 09/12/2024

      Thank you for forwarding Ms. ***** complaint to our attention.  We have investigated Ms. ***** concerns with our ********************.  They do not have a record of receiving any emails or calls from the customer.  (Please note our ************************************* phone is *************************.) According to our records, Ms. ***** online order shows she ordered the Landrys multi-brand Tier 1 card.  The promotion for that card was buy $50 and get two $10 Reward Cards.  She did receive the correct Reward Cards.  The Terms and Conditions for that promotion is on our Website (*********************************).  The restaurants should be accepting her Reward Cards.  *********** would like to call the ******************** and send her receipts from her visit(s), they will credit her for the Reward Cards.  If ******* has any additional concerns, she may call the *************************************, or email us at *************************. 

      Thank you  

      Customer Answer

      Date: 09/12/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  

      [Provide details of why you are not satisfied with this resolution.]

      I have called the Gift card phone no and talked to an agent approximately one month ago. The agent took 2 numbers of my bonus card to credit me back, I checked and that did not happen. I called again 3 times into Gift card **** but was sent to "call back" options but up to today (3 weeks) no one has called back. The suggested solution has been attempted on my part. It seems business has no intention of resolving this. 

      This is my phone no - ************. Please call me if business intends to resolve this instead of asking me to repeat the actions when it does not reach a solution. 

      Thank you


       


      Business Response

      Date: 09/18/2024

      Our ************************************* contacted Ms. *********** They have resolved the issues with the customer to her satisfaction.  We do not believe further action is required at this time.  Thank you 

       

      Customer Answer

      Date: 09/20/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  



       

    Landry's, Inc.(Corporate) is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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