Restaurants
Landry's, Inc.(Corporate)Headquarters
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This profile includes reviews for Landry's, Inc.(Corporate)'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 26 Customer Reviews
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Review fromRoger H
Date: 06/20/2024
1 starRoger H
Date: 06/20/2024
The Golden Nugget Hotel & Casino , 129 Fremont St. Las Vegas , NV. 89101 - 5603
gas, NV 89101-5603 refused to honor the room promotion rates that they sent me . This was $41. Sunday -Thursday and $69. Friday - Saturday . I was trying to book Thursday 9/26/2024 & Friday 09/27/2024 . They would not honor the promotion they sent me . These 2 days were not on their blackout days list either . I am guessing they make their own rules as they go along . That explains their customer review rating being so low .Landry's, Inc.(Corporate)
Date: 06/28/2024
Thank you for allowing us to respond to Mr. ******** concern. All Golden Nugget rate offers are described in detail, including any conditions under which they do not apply. The offer Mr. ****** received was a Sunday-through-Thursday offer with rates starting at $51 per night, with no resort fees and with some added non-price benefits. Mr. ****** requested a Thursday-Friday stay. The Thursday stay would have been booked under the offer. However, the Friday stay would have been booked at a Friday-Saturday rate. This was offered and explained to Mr. ******. However, he decided not to book any stay. We hope that Mr. ****** reviews our offers and decides to stay at the Golden Nugget. Thank youReview fromChandra W
Date: 05/13/2024
1 starChandra W
Date: 05/13/2024
Charlotte, NC Locations
**Review for Morton's Steakhouse**
Last night, my family made a 6:00 pm reservation at Morton’s Steakhouse to celebrate Mother’s Day. Despite arriving on time, we were told we couldn’t be seated for 20-30 minutes. As a handicapped individual using a walker, I was shocked when the hostess suggested I sit at a high-top table in the bar area or wait outside. When I asked for a regular chair, I was met with a lack of understanding and empathy.
We were finally seated after a 30-minute wait, and the issues only escalated from there. Our waitress seemed overwhelmed and poorly trained, admitting they were understaffed, with the manager acting as the bartender. She insisted on taking our appetizer and dinner orders simultaneously. Despite repeated reminders, my daughter's drink order was delayed and incorrect.
Throughout the evening, we struggled to get the waitress's attention. She failed to inform us of a Mother’s Day special, which we only learned about by overhearing her conversation with another table. After waiting over two and a half hours for our dinner, we decided to ask for the check. The waitress, visibly distressed, begged us to wait, stating that our food was ready. Despite her assurances, the meal was subpar: my steak was burnt, the lobster mac and cheese was overly peppered and inedible, the cream corn was cold and bland, the Brussels sprouts were flavorless and cold, and my husband's salmon was undercooked.
When we expressed our dissatisfaction, the manager’s response was dismissive. He only offered to remove the steak and lobster mac and cheese from our bill and give us a free dessert, which never arrived. The check totaled $270 for food we couldn’t eat, and we left the restaurant hungry, eventually stopping at a fast food place to eat.
My Mother’s Day dinner at Morton's was a disaster. The lack of accommodations for my handicap, the poor service, and the inedible food made for a disappointing and frustrating evening.Landry's, Inc.(Corporate)
Date: 05/20/2024
Thank you for posting the review by Ms. ********. We are sorry to hear of Ms. ********' dining experience. Our General Manager has been in communication with Ms. ******** and will be bringing food to Ms. ******** on a date that is convenient to her. We hope Ms. ******** is able to enjoy our food in the comfort of her home, and try us again in the near future. If Ms. ******** has any additional comments, she may reach our Corporate Office at [email protected]. Thank youReview fromRebecca B
Date: 05/01/2024
5 starsRebecca B
Date: 05/01/2024
The food is great, and the staff is amazing. 5/5 would recommend.Landry's, Inc.(Corporate)
Date: 05/06/2024
Thank you for taking the time to provide your positive feedback. This is always a boost to our team to hear good reviews. We will continue to strive to be 5/5. Thank youReview fromkelli H
Date: 04/04/2024
5 starskelli H
Date: 04/04/2024
I was very upset/frustrated with Landry's rewards program a few days ago. We love THE PALM and MORTONS. We frequent them as much as possible. The food and service are always perfect.
We had a problem with the rewards program (long story). I called and was not pleased with the outcome; therefore, I wrote an unfavorable review.
The next day, I received a call from the regional manager. He explained everything and went above and beyond to make things right. Brain Jepperson is a rare find. Brian took the time to explain the new policy and why changes had to be made. My faith in Landrys has been restored, and we will continue to eat at the BEST: Palm and Mortons and, of course, Masters in other states!***Previous 1 star review posted on 4.3.24****
We go to Palm or Morton's at least twice a month. We always spend $200-400. I have been adding my points on the website as I was told I could do years ago. To date, you can still add points. The points have not been recorded for 5 months. I called Landry's customer service. A very rude female told me we don't allow you to add points anymore via the website. I said, but it allowed me to do it. She said you can do it, but we will not add your points -we did away with that in November. I said, but last night, I spent $290. Can you at least add those points? The rude female said that is my loss I should have handeded the card. I said I did not like handing the card because they used my points and did not allow me to save up points. The female was so rude. I asked if they wanted to lose our business, and she said that was my choice. It is sad to leave, but Landry does not care about customers. I said I never got an email or letter saying that you changed the policy, and she said that was not her problem. They had to credit our $290 from the previous night, and we would have stayed with Palm and Mortons.
Landry's, Inc.(Corporate)
Date: 04/09/2024
Thank you so much for the kind response. We look forward to your future visits at our locations. If you have any concerns in the future, please feel free to contact our Corporate Office Customer Relations team directly at [email protected]. Thank youReview fromVernah T
Date: 03/27/2024
1 starVernah T
Date: 03/27/2024
My family an I was celebrating an decided to dine in at Saltgrass Steakhouse in Knightdale NC. We had separate tickets an when I placed my debit card an ticket in the ticket folder, i made a statement to my family that she overcharged me for something an it will be her tip, an everyone witnessed me give it to waitress's. Maybe 10 mins later the waitress came a stated that my debit card is not with my ticket. My family told waitress that she most be mistaken because they witnessed me having card in my hand a placing in ticket folder with no tip(cash). I walked to where waitresses was cashing out a seen a few red debit card an ask would she Ck them by my last name. They were just sitting with no tickets with no tickets near register. The manager came a said that I must be mistaken an to check the table, floor an everyone belonging. No card was found an I began to get upset asking for waitress but she never came back. I asked to check camera an he started it doesn’t focus in that far. They he offered to take care of my bill an I then felt disrespected. I explained that I’m not from there an I need my debit card back an I can pay my own bill. I had to freeze my card instantly while in restaurant. We was treated very poorly for the amount of money we spent. I called there about 30 after leaving and calming down still no card. Next day I called an spoke with a different manager an he was the worst an no note was left about what had happen. So he begin telling me people leave cards behind every day an have to be careful; then he checked the card that was left there an non of them was mine an when I asked for corporate number said they can’t do anything about my card been missing. I have never experienced anything at this level in my life. I’m not from the area but heard great things about the foodLandry's, Inc.(Corporate)
Date: 03/28/2024
Thank you for forwarding Ms. ******** complaint to our attention. We are sorry to hear of Ms. ******** experience at Saltgrass Steak House. It is our understanding that we were not in receipt of Mr. ******** credit card, to our knowledge. The credit card has never been found. The manager did not charge Ms. ****** for her visit and comped her meal. Ms. ****** did the correct thing by cancelling her credit card. We hope that Ms. ****** returns to Saltgrass and visits us again in the future. Thank youReview fromMark C
Date: 03/11/2024
1 starMark C
Date: 03/11/2024
My wife and I had a dinner at Vic and Anthony’s and were so disappointed that I have tried to contact Landrys. After several attempts of emails and calls, I have heard nothing from them. Please take in to account that we spent $300+ on a two person dinner.Landry's, Inc.(Corporate)
Date: 03/13/2024
Thank you for forwarding Mr. ******* concerns regarding Vic & Anthony’s. We are sorry to hear that his visit was not satisfactory. Our General Manager spoke with Mr. ***** on March 13th. We believe his concerns were resolved. In the future, if Mr. ***** has any concerns, he may contact our corporate office at [email protected], or call our Customer Relations line at 800-552-6379 (Option 9). We hope to see Mr. & Mrs. ***** back in the restaurant very soon to give us another opportunity to serve them a great meal. Thank youReview fromSteve H
Date: 02/22/2024
1 starSteve H
Date: 02/22/2024
Belong to Landry's select club. Attended two wine dinners at Atlantic City Chart House for a total of $640.00. Gave my ********** * both times when I paid for dinners on *********** Never got points. Sent three emails to customer service and called customer service. No satisfaction and only 1 email response from the three contacts asking me for proof that I attended.Landry's, Inc.(Corporate)
Date: 03/13/2024
Thank you for posting Mr. ******* complaint. We are sorry to hear of Mr. ******* concerns and ongoing issues. Mr. ***** is a valued LSC Member. The Points have been added to Mr. ******* account. In the future, Mr. ***** may contact our corporate office for assistance. Our Customer Relations phone number is 800-552-6379 Option 9, or he may contact us at [email protected]. Thank youReview fromJacqueline B
Date: 02/15/2024
1 starJacqueline B
Date: 02/15/2024
Terrible experience ?? had to get door unlocked 6 times locked out of room. Not a good day very frustrating. Must find another casino. The stay before this had mold in showerLandry's, Inc.(Corporate)
Date: 02/16/2024
NEED MORE INFORMATION:
We appreciate having these concerns brought to our attention. However, before we can respond, we need additional information including the location where this occurred, the date of the visit, and some additional details. Please contact our Corporate Office Customer Relations Department at 800-552-6379 (Option 9), or email us at [email protected]. We look forward to hearing from you.Review fromAustin B
Date: 10/21/2023
1 starAustin B
Date: 10/21/2023
Dining service in the bar area left much to be desired. A pricey entrée included four skinny strands of asparagus, one of which was so tough, we couldn't eat it. Had to send the entire plate back because it was cold. We will not be returning.Landry's, Inc.(Corporate)
Date: 10/31/2023
NEED MORE INFORMATION:
We appreciate having these concerns brought to our attention. However, before we can respond, we need additional information including the location where this occurred, the date of the visit, and some additional details. Please contact our Corporate Office Customer Relations Department at 800-552-6379 (Option 9), or email us at [email protected]. We look forward to hearing from you.Review fromLissa D
Date: 08/24/2023
1 starLissa D
Date: 08/24/2023
THE WORST SERVICE or NON SERVICE I have EVER experienced! Today, we came to this joke of an establishment for my birthday dinner not knowing we needed reservations. The very sweet hostess informed us that we could sit at the bar without a reservation. We were thrilled!
We sat ourselves, made eye contact with the female bartender and that was it!
2 minutes, 5 minutes, 10minutes, 12 minutes and NOtHING!!!! Not a drink not a hello not a menu not anything!
Don't waste your time here, and to think I was going to give them my money. Left so angry and hungry.Landry's, Inc.(Corporate)
Date: 08/25/2023
Thank for submitting Ms. ******** concerns to our attention. We are sorry to hear of her disappointing experience. Landry's Branson General Manager was informed of Ms. ******** concerns on August 24, 2023. The General Manager attempted two phone calls to Ms. Reneau, left messages, and has not received a response. We ask that Ms. ****** please return the phone calls to obtain additional assistance regarding her concerns. Ms. ****** may also reach us at [email protected]. Thank you
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