Reviews

This profile includes reviews for Panini America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Panini America

  5325 FAA Blvd Ste 100 Irving, TX 75061-3608

• 

  Panini America

  , Irving, TX 75061

Review Details

• Review fromMartin M

  Date: 09/30/2023

  1 star

  Martin M

  Date: 09/30/2023

  My experience with Panini America is a little bit diffrent I don't know what I have to think about such manners and behaviour.Imagine that, you purchase for the x-th time an item and for the first time there was a delay during delivery and I just asked for it. After a few days of no answer and a check up by myself I saw the package was send back to Panini America adress without any information. So I contacted them via PayPal and voil no 30 minutes later an answer. Everything was pushed forward now, but they also couldn't tell me what was wrong - now the awesome part:Everything is payed, I got my item, all fine till the next order. I can't order any more at Panini America. I tried to reach out to them out, no answers to emails. Once I got somebody on the phone, he saw my profile and the issue and told me about the item it was undisputed...what the h*** Everything was cleared, both sides got what they want. I deleted my account and tried it again, but now I have to deal with the issue I'm not longer allowed to create an account anymore.Sorry, but what kind of such poor ******** behaviour is that. I did nothing wrong, just was asking for help and this is the result of it? Thank you and keep going on feeding scalpers like them on *****

  Panini America

  Date: 10/02/2023

  Hello ******,

  I apologize if there has been any confusion, or if you have experienced any inconveniences.  I hope we can figure out exactly what is needed in order to best help you.  Please know that if a customer disputes a charge from us, we will no longer accept any future purchases.  If you have any questions regarding this issue, please contact us at our customer service telephone number.  

  Hours: 8:00am 5:00pm (CDT)Monday - ************************************ Line:**************

• Review fromMike F

  Date: 09/25/2023

  1 star

  Mike F

  Date: 09/25/2023

  I ordered 10-pack of *********************** 2023-24 *** Instant Draft Night #1 direct from Panini. Not one of the cards would be worth a grade 7 on centering. I sent 6 of them in after speaking with quality support, as they were so bad I didn't even want them at all. I followed the prosses as instructed entering all cards correctly and sent them in. They sent me them back with a paper that with a check **** on Card has minimal damage.Very disappointed they do not consider these for replacement and wasted my time and money. It would have been nothing for them to replace these with decent ones. Are they producing terrible cards to create a sacristy for nice gradable ones? Or are they just a bad card manufacture...

  Panini America

  Date: 09/26/2023

  Hello ****,

  
  We sincerely apologize for the inconvenience and frustration caused by your issue.  Occasionally, we experience factory damage issues and due to unprecedented amounts of requests from our customers, we are requiring a stricter process in order to effectively handle customer complaints and issues.  I've attached the terms and conditions that you signed before buying your order. As stated,
  "To the extent permitted by applicable law, we (including our parent, affiliates, and our officers,directors, agents and employees) are not liable, and you agree not to hold us responsible, for any damages or losses (including, but not limited to, loss of money, goodwill or reputation, profits, other intangible losses, or any special, indirect, or consequential damages) resulting directly or indirectly from: your use of, or your inability to use our Services. 
  
  Furthermore, any factory damage ticket requires your card to be more than minimally damaged. I understand your concern and this is how we assure our customers and tickets are treated properly.

  If you make a claim for a qualified factory damage merchandise, we will fulfill replacements for these factory damage requests. If you have more questions, continue writing them here or use the customer service line I provided below.
  *******************************************************

  
  Hours: 8:00am 5:00pm (CDT)Monday - ************************************************* Line: ************** 
  Thank you for being a valued collector and we hope to hear from you soon.

• Review fromAaron P

  Date: 09/25/2023

  5 stars

  Aaron P

  Date: 09/25/2023

  My review is simple and to the point.Panini stands behind there products and has always done the right thing when it comes to redemptions and damaged cards. They realize we spend lots of money on there products, and want us to have a great experiance. There wait times may be a little etended, but ive never been disappointed yet. I know they get a bad rap, but there employese are definately trying to help and take care of any issues as they arrive.Thanks panini!!

  Panini America

  Date: 09/26/2023

  Hello Valued Panini Customer !

   

  We greatly appreciate your patience and gratitude.  After all, we are working to assure our customers receive our highly valued product while leaving a great experience unto all our customers in a fair and safe manner.  Of course, we do apologize for any inconvenience and longer than normal wait times. We are catching up after unprecedented volumes of requests and we appreciate your understanding.

   

  Thank you kindly for your outstanding review!

• Review fromKendall H

  Date: 09/22/2023

  1 star

  Kendall H

  Date: 09/22/2023

  Absolutely the worst company I have ever dealt with and should be closed. I bought $400 worth of boxes, (3 separate boxes) and when I received them one was completely destroyed. When reaching out to customer service it took 8 months to hear back only to be told that I would have to open a dispute for each card in the box and they would send back any cards I did not do this with. After buying this overpriced ****, waiting 9 1/2 in total (including shipping time) I am stuck with these ruined cards. Do not buy this overpriced and terrible products. These people are the prime example of scammers. THEY SHOULD BE SHUT DOWN.

  Panini America

  Date: 09/25/2023

  Hello *******, 
  
  We sincerely apologize for the inconvenience and frustration caused by your issue.

  
  
  As stated in our terms & conditions:
  
  "To the extent permitted by applicable law, we (including our parent, affiliates, and our officers, directors, agents and employees) are not liable, and you agree not to hold us responsible, for any damages or losses (including, but not limited to, loss of money, goodwill or reputation, profits, other intangible losses, or any special, indirect, or consequential damages) resulting directly or indirectly from your use of or, your inability to use our Services:
  
  -Pricing, shipping, format, or other guidance provided by Panini America; 
  -Delays or disruptions in our Services; 
  -Viruses or other malicious software obtained by accessing or linking to our Services; 
  -Glitches, bugs, errors, or inaccuracies of any kind in our Services; 
  -Damage to your hardware device from the use of any Panini America Service; 
  -A suspension or other action taken with respect to your account or breach of abuse of our Services; 
   
  Furthermore, it is understood that: 
  -You are responsible for reading the full item listing before making an offer or commitment to buy, 
  -You enter into a legally binding contract to purchase an item when you commit to buy an item on a Panini America Service." 
  
  If you make a claim for qualified factory damage merchandise, we will fulfill replacements for these factory damage requests. However, due to the unprecedented volumes of damage card replacement requests in past months, factory damage replacements are experiencing a backlog in fulfillment. If its in the queue, it will be replaced. You can also replace the factory damage card with Panini Points or other alternatives available. To find out what other alternatives we have available please call the factory damage toll-free phone number to hear more. We will notify you via email once a shipment is being created for your replacement. If you have more questions, continue writing them here or use the customer service line I provided below.  
  
  ************************************************************;
  
  Hours: 8:00am 5:00pm (CDT) Monday - Friday   
  
  Toll-Free **************** Line: **************   

  Panini America

  Date: 09/26/2023

  We sincerely apologize for the inconvenience and frustration caused by poor communication in the past. We appreciate your patience and would love to help you with your concerns. 

  Due to the unprecedented volumes of damaged card replacement requests in past months, we have been experiencing a backlog in fulfillment. This requires the need for a ticket to keep track of your claim.  If its in the ticket queue, it will be handled. You can also replace the factory damage card with Panini Points or other alternatives we might have available, but you are required to create a factory damage ticket. You will then be able to provide your ticket number to find out what other alternatives we have available.
  
  Hours: 8:00am 5:00pm (CDT)Monday - Friday
  :**************

  Thank you for your concern and we would like to help you with whatever other issues and concerns you might have.

• Review fromCraig F

  Date: 09/18/2023

  1 star

  Craig F

  Date: 09/18/2023

  When you buy a product you expect it to be in great shape. Panini America continues to be a disappointment. I bought a $300 box of Panini Luminance football cards and out of 40 cards 10 of them had rounded corners. that's 25% of what I bought was worthless right out of the package.I sent 5 of the better cards back to them for replacement, and they just sent my original cards back to me. Apparently, as a customer I don't deserve a quality product!

  Panini America

  Date: 09/25/2023

  We apologize for the long wait and appreciate your patience.

   

  Due to the unprecedented volumes of damage card replacement requests in past months, factory damage, unfortunately, if a card has minimal damage it will not qualify to be replaced. As mentioned in our policy, you must create a factory damage ticket claim. When doing so, not every card is replaced and a damaged card replacement is not guaranteed. It states "any ineligible card(s) that Panini America is unable to replace, for any reason, will be returned back to the customer." Whenever this is the case, we provide notes on why your card(s) were sent back.

  
  If you have any more questions about our product, please feel free to contact the toll-free line I provided below. 

  
  Hours: 8:00am 5:00pm (CDT) Monday - ******************************************************* Line: **************  
  

  Thank you for being a valued collector and we hope to hear from you soon. 

• Review fromNathan T

  Date: 09/16/2023

  1 star

  Nathan T

  Date: 09/16/2023

  Absolutely just a scam at this point price hiking their cards but the value of the cards stay the same and the rips arent even fun anymore because theyre greedy on giving out good rookies I bought 5 packs of donruss elite fat packs the first one I opened didnt even have a rookie in it next I opened ********* rookie next one I opened is surprise! Another ********* I open the next one dont worry its a different players this time Tank Biggsby! And last but not least for my last pack. And. They forgot to add a rookie card again oh and 2 of my 3 rookies I got from $40 of pack opening had dings in the corner Im just done with ripping packs from panini and I hope Fanatics win the case

  Panini America

  Date: 09/25/2023

  Dear Valued Panini Customer,  
  
  We sincerely apologize for the inconvenience and frustration caused by your issue. Keep in mind that most of our packs and boxes are marked as On Average when providing our valuable products.  Unfortunately, not every box is guaranteed to have the greatest product. Some hobby boxes do have guaranteed autographs or memorabilia, but they will be marketed as Guaranteed.
  
  Hours: 8:00am 5:00pm (CDT) Monday - ********************************************** Line: ************** 
  
  Thank you for being a valued collector and we hope to hear from you soon. 

• Review fromEvan Y

  Date: 09/11/2023

  1 star

  Evan Y

  Date: 09/11/2023

  Its ridiculous how you need a a receipt for damaged card replacements. Panini damaged the cards themselves they should replace them no questions asked. Ridiculous BS. The redemption system is also flawed. Been waiting on 5 big ones for over a year now.

  Panini America

  Date: 09/25/2023

  Dear Valued Panini Customer,  
  
  We apologize for the long wait and appreciate your patience.  I understand your frustration and we take your concerns seriously.

  If we have not received the signature from the athlete to fulfill your redemption, then you are prompted with different options. You can choose to: request a replacement for your redemption (another card of equal or greater value), Panini Points, or other alternatives that we have available. Due to the number of athletes returning cards after release date, we are experiencing a backlog in fulfilling replacement card requests. Rest assured, we will fulfill requests as the players return their cards. To find out what other alternatives we have available please call the redemption toll-free phone number to hear more.  
  
  For factory damage replacements, due to the unprecedented volumes of damage card replacement requests in the past, factory damage replacements are experiencing a backlog in fulfillment. If it is in the queue, it will certainly be replaced. You can also replace the factory damage card with Panini Points or other alternatives that we *** have available. We do require our customers to provide a copy of their receipt when sending us damaged product.  This assures us our ability to effectively handle different issues that *** arise, and the receipt is needed to thoroughly review any situation.

   

  Please call us during our business hours if you have any more questions.

  
  Hours: 8:00am 5:00pm (CDT) Monday - Friday 
  
  Toll-Free Redemption/Factory Damage Line: ************** 
  
  Thank you for being a valued collector and we hope to hear from you soon. 

• Review fromJoseph R

  Date: 08/30/2023

  1 star

  Joseph R

  Date: 08/30/2023

  Redemption system is a absolute failure. No wonder they've lost *** and *** licenses.

  Panini America

  Date: 09/05/2023

  Dear Valued Panini Customer, We apologize for the long wait and appreciate your patience. After the original 120 waiting period for your redemption, if we have not received the signature from the athlete you are prompted with different options. You can either replace the redemption with a replacement card (another card of equal or greater value), Panini Points, or other alternatives that we have available. Due to the number of athletes returning cards after release date, we are experiencing a backlog in fulfilling replacement card requests. Rest assured, we will fulfill requests as the players return their cards. To find out what other alternatives we have available please call the redemption toll-free phone number to hear more. Hours: 8:00am 5:00pm (CDT) Monday - Friday Toll-Free Redemption Line: ************** Thank you for being a valued collector and we hope to hear from you soon.

• Review fromPaul C

  Date: 08/30/2023

  1 star

  Paul C

  Date: 08/30/2023

  They just simply don't give a rats a** for their consumers. Redemptions continue to be placed in card packs and sold to the consumer. Once the consumer redeems said redemption, the card is then promised to be delivered to the customer or a replacement card is offered. In many cases the original card is never sent to the customer and when a replacement is requested, in my case over 1 year ago today (original card valued around $1000 at redemption in April of 2021) said replacement is never sent. When you call customer service, is you are lucky enough to speak to someone, they promise a replacement is on its way, yet, every month i call back, same BS story. From what I understand the *** has canceled their license with this provider so buyer beware, they are going down fast. Also, in new packs, instead of getting the promised autograph card (2022 Panani Contenders Optic ***) you get redemption points for their online store. What a load a s*** - Points for worthless cards that are sold out in seconds upon release. Sure wish I could treat people and customer the way this company does. ******************** F- for sure. Buyer beware

  Panini America

  Date: 09/05/2023

  Dear Valued Panini Customer, We apologize for the long wait and appreciate your patience. After the original 120 waiting period for your redemption, if we have not received the signature from the athlete you are prompted with different options. You can either replace the redemption with a replacement card (another card of equal or greater value), Panini Points, or other alternatives that we have available. Due to the number of athletes returning cards after release date, we are experiencing a backlog in fulfilling replacement card requests. Rest assured, we will fulfill requests as the players return their cards. To find out what other alternatives we have available please call the redemption toll-free phone number to hear more. We sincerely apologize for the inconvenience and frustration caused by poor communication in the past. If you need any assistance, you can describe your issue here or you can also use the toll-free line I provided below to contact a representative to help guide you for assistance. Toll-********************* Line: ************** Hours: 8:00am 5:00pm (CDT) Monday - Friday Thank you for being a valued collector and we hope to hear from you soon.

• Review fromJoseph H

  Date: 08/27/2023

  1 star

  Joseph H

  Date: 08/27/2023

  Panini as a whole can **** it. They are the worst possible company overall, and the customer service is horse s*** I have reached out numerous times with no response or a response and then I proceed with a follow up and nothing. I'd advise anyone who tries to submit a report because of s***** product or getting any kind of help, you won't get it. *********************** will make a second coming before that happens. F*** you Panini, kiss my f****** a** I hope you all rot in h*** ????????????

  Panini America

  Date: 08/29/2023

  Dear Valued Panini Customer, We sincerely apologize for the inconvenience and frustration caused by poor communication in the past. If you need any assistance, you can describe your issue here or you can also use one of the toll-free lines I provided below to contact a representative to help guide you for assistance. Toll-********************* Line: ************** Hours: 8:00am 5:00pm (CDT) Monday - Friday Thank you for being a valued collector and we hope to hear from you soon.