Reviews

This profile includes reviews for Panini America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Panini America

  5325 FAA Blvd Ste 100 Irving, TX 75061-3608

• 

  Panini America

  , Irving, TX 75061

Review Details

• Review fromMichael M

  Date: 02/27/2023

  1 star

  Michael M

  Date: 02/27/2023

  Bought 2 boxes of 2021 Panini One Football from a local card shop back in Apr 2022. Each Box cost $500 and had one card in it. One of the boxes had a redemption in it. The other had a damaged ******************* card from 2020 series. Here it is 8 months later - and they tell me its still going to be another 6-8 more months before I get anything back.

  Panini America

  Date: 08/30/2023

  Dear Valued Panini Customer, We apologize for the long wait and appreciate your patience. After the original 120 waiting period for your redemption, if we have not received the signature from the athlete you are prompted with different options. You can either replace the redemption with a replacement card (another card of equal or greater value), Panini Points, or other alternatives that we have available. Due to the number of athletes returning cards after release date, we are experiencing a backlog in fulfilling replacement card requests. Rest assured, we will fulfill requests as the players return their cards. To find out what other alternatives we have available please call the redemption toll-free phone number to hear more. For factory damage replacements, they are experiencing a backlog in fulfillment. If its in the queue, it will be replaced. You can also replace the factory damage card with Panini Points or other alternatives available. We sincerely apologize for the inconvenience and frustration caused by this delay. However, if you choose to wait for the original redemption or factory damage replacement, we will notify you via email once a shipment is being created. Hours: 8:00am 5:00pm (CDT) Monday - Friday Toll-Free Redemption/************** Line: ************** Thank you for being a valued collector and we hope to hear from you soon.

• Review fromJames B

  Date: 02/07/2023

  1 star

  James B

  Date: 02/07/2023

  ZERO CUSTOMER SERVICE. Tried to redeem a Redemption card over 2 years ago and still hasn't shown up. Tried contacting customer service numerous times to no avail. Thankfully the card wasn't very expensive. I would NEVER buy a Redemption card from this company.

  Panini America

  Date: 08/30/2023

  Dear Valued Panini Customer, We sincerely apologize for the inconvenience and frustration caused by poor communication in the past. We appreciate your patience and would love to help you with your concerns. For redemptions, after the original 120 waiting period, if we have not received the signature from the athlete you are prompted with different options. You can either replace the redemption with a replacement card (another card of equal or greater value), Panini Points, or other alternatives that we have available. Due to the number of athletes returning cards after release date, we are experiencing a backlog in fulfilling replacement card requests. Rest assured, we will send autographed cards as they continue to be sent in. We sincerely apologize for the inconvenience and frustration caused by this delay. However, if you choose to wait for the original redemption, we will notify you via email once a shipment is being created. If you need more assistance, you can describe your issue further with a ticket id attached to the redemption or you can also use one of the toll-free lines I provided below to contact a representative to help guide you for assistance. Toll-********************* Line: ************** Hours: 8:00am 5:00pm (CDT) Monday - Friday Thank you for being a valued collector and we hope to hear from you soon.

• Review fromJames R

  Date: 02/01/2023

  1 star

  James R

  Date: 02/01/2023

  I was ready to get back into collecting cards, but Panini has changed my mind. After spending close to $2000.00 collecting the *** set, I've come to the realization that their product is just a prettier version of the garbage that was sold in the 90's. The base set is huge (after all that $$ I still haven't completed it), endless inserts and #'d cards for the bench warmers. Nothing quite as exilerating as dropping $300 on a hobby box and your auto card is some nobody from a relegated team. In short, save yourself the money and headache, just buy something else.

  Panini America

  Date: 08/30/2023

  Dear Valued Panini Customer, We sincerely apologize for the inconvenience and frustration caused by your issue. Keep in mind that we have many other options other than hobby boxes where average collectors do not have to splurge on our product. Retailers such as ******* and Target carry our retail products that are more inexpensive. There are other ways to collect, but if you want the whole collection of a set, it will take multiple boxes to achieve that. If you have any more questions about our product please feel free to contact the toll-free lines I provided below. Hours: 8:00am 5:00pm (CDT) Monday - Friday Toll-Free ************** Line: ************** Thank you for being a valued collector and we hope to hear from you soon.

• Review fromJA I

  Date: 02/01/2023

  1 star

  JA I

  Date: 02/01/2023

  Owed a redemption from 2008 and customer service will not answer

  Panini America

  Date: 08/30/2023

  Dear Valued Panini Customer, We sincerely apologize for the inconvenience and frustration caused by poor communication in the past. We appreciate your patience and would love to help you with your concerns. If you need more assistance, you can describe your issue here with a redemption ticket id or you can also use one of the toll-free lines I provided below to contact a representative to help guide you for assistance. Toll-********************* Line: ************** Hours: 8:00am 5:00pm (CDT) Monday - Friday Thank you for being a valued collector and we hope to hear from you soon.

• Review fromJustin H

  Date: 02/01/2023

  1 star

  Justin H

  Date: 02/01/2023

  Product is so expensive with little reward odds. Have had a redemption in with them since 2017 and 2018 that are super high end and will probably never be filled. Not even a replacement. No idea why they forgot about me and won't return emails. I mean toss me some points or anything at this point please

  Panini America

  Date: 08/30/2023

  Dear Valued Panini Customer, We apologize for the long wait and appreciate your patience. After the original 120 waiting period, if we have not received the signature from the athlete you are prompted with different options. You can either replace the redemption with a replacement card (another card of equal or greater value), Panini Points, or other alternatives that we have available. Due to the number of athletes returning cards after release date, we are experiencing a backlog in fulfilling replacement card requests. Rest assured, we will send autographed cards as they continue to be sent in. We sincerely apologize for the inconvenience and frustration caused by this delay. However, if you choose to wait for the original redemption, we will notify you via email once a shipment is being created. If you need more assistance, please provide a redemption ticket id or use the toll-free redemption line I provided below. Hours: 8:00am 5:00pm (CDT) Monday - Friday Toll-Free Redemption Line: ************** Thank you for being a valued collector and we hope to hear from you soon.

• Review fromRich S

  Date: 01/30/2023

  1 star

  Rich S

  Date: 01/30/2023

  waiting 5+ months for a redemption. I finally got a response and they said because of COVID delays it can take a year. they offered to exchange the autographed card for points but couldn't tell me how many we would get so now I am stuck waiting longer. Several months ago I bought the "instant weekly pass" for *** week 15. Finally arrived last week and they sent week 11. I have no idea how to even contact a person here since they never answer the phone. I spent thousands last year on different boxes but will never buy from them again. Terrible customer service.

  Panini America

  Date: 08/30/2023

  Dear Valued Panini Customer, We sincerely apologize for the inconvenience and frustration caused by poor communication in the past. We appreciate your patience and would love to help you with your concerns. For redemptions, after the original 120 waiting period, if we have not received the signature from the athlete you are prompted with different options. You can either replace the redemption with a replacement card (another card of equal or greater value), Panini Points, or other alternatives that we have available. Due to the number of athletes returning cards after release date, we are experiencing a backlog in fulfilling replacement card requests. Rest assured, we will send autographed cards as they continue to be sent in. We sincerely apologize for the inconvenience and frustration caused by this delay. However, if you choose to wait for the original redemption, we will notify you via email once a shipment is being created. If you would like more assistance with your redemption, please attach a redemption ticket id, or use the toll-free customer service line I provided below.For online orders, please send an email to ************************************** and attach an order number, or you can call in using the toll-free customer service line for further assistance. Toll-********************* Line: ************** Hours: 8:00am 5:00pm (CDT) Monday - Friday Thank you for being a valued collector and we hope to hear from you soon.

• Review fromBryan G

  Date: 01/18/2023

  1 star
  Company routinely commits fraud against its customers. When you buy a box of cards, the box clearly states that you get a certain amount of autographs, memorabilia, etc. This is why people buy the boxes! Panini's business model is to pull a fast one on their customers by providing them with Panini points in place of autographs. So instead of the potential of pulling an auto of your favorite player or even pulling one worth some money to possibly recoup costs, Panini provides "Panini Points" which can be 150 points and up. Well when you to their website to see whats available, its 95% junk that no one wants-just base autos of players you have never heard of before. Well im sure you are thinking "thats prob what you would have gotten anyway if they had included the autos. Well here comes the best part...after scanning their site for about ***************************************************** and for one card Panini charges $11 for shipping! Why? The card I picked is worth about $10 so it cant be insurance. Why am I expected to pay a ridiculous shipping fee for a card worth next to nothing? Well this is Panini's business model-not only do they not provide the promised auto, they make it so people wont even bother using the points due to the ridiculous shipping fee. Btw I sent an email to Panini-they give you so few characters that you cant even explain what the issue is and of course no reply from Panini-again, this is their business model-to make their customers not want to bother. Companies like Panini have ruined this hobby for children long ago with the insane amount that boxes cost but also are currently ruining it for adults as well by providing Panini points and never fullfulling redemptions. This company is truly a disgrace and the sooner is it out of business, the better it will be for sports card enthusiasts.

• Review fromChristine T.

  Date: 01/16/2023

  1 star

  Christine T.

  Date: 01/16/2023

  Terrible customer service. Nobody answers the phone you leave voicemail after voicemail and nobody returns a phone call. Do not purchase anything online or do a redemption with panini. Months pass by and you receive no merchandise. When they finally answer the email it is very brief no name or contact number to go along with it and they basically tell you you will not get a refund or your merchandise and try a different department.

  Panini America

  Date: 08/30/2023

  Dear Valued Panini Customer, We sincerely apologize for the inconvenience and frustration caused by poor communication in the past. We appreciate your patience and would love to help you with your concerns. If you need any assistance, you can describe your issue here (with a redemption ticket it or an online order number) or you can also use the toll-free line I provided below to contact a representative to help guide you for assistance.Toll-Free **************** Line: ************** Hours: 8:00am 5:00pm (CDT) Monday - Friday Thank you for being a valued collector and we hope to hear from you soon.

• Review fromJon L

  Date: 01/11/2023

  1 star

  Jon L

  Date: 01/11/2023

  I bought a case of Panini hobby Basketball in May of 2020, none of the boxes had the guaranteed autos. I have called and emailed for the past twenty months! Nothing! The autos I should of gotten are pretty much worthless now. Panini robbed from me, I thought I was purchasing something and never received what I paid for. Should be criminal.

  Panini America

  Date: 08/30/2023

  Dear Valued Panini Customer, We sincerely apologize for the inconvenience and frustration caused by poor communication in the past. We appreciate your patience and would love to help you with your concerns. Keep in mind that most of our products are marketed as On Average because not every box is going to have an autograph or memorabilia card. Some hobby boxes do have guaranteed autographs or memorabilia, but they will be marketed as Guaranteed. If this is the case, you would have to make a quality assurance claim under the support tab on our website. If you need any assistance, you can use the toll-free line I provided below to contact a representative that can help guide you for assistance. Toll-********************* Line: ************** Hours: 8:00am 5:00pm (CDT) Monday - Friday Thank you for being a valued collector and we hope to hear from you soon.

• Review fromRobert L

  Date: 12/08/2022

  1 star

  Robert L

  Date: 12/08/2022

  I've sent multiple emails regarding MANY destroyed products and my emails and calls have been blatantly ignored. It seems like nobody at the company cares about what happens to products after they ship. Any attempt to follow up on an email has been ghosted completely. As a 20 year old, I don't have much money, so when I spend money on a product and it is in terrible condition with missing product inside, i'd at least like a response. Until then, I am disgusted.

  Panini America

  Date: 08/30/2023

  Dear Valued Panini Customer, We sincerely apologize for the inconvenience and frustration caused by poor communication in the past. We appreciate your patience and would love to help you with your concerns. For factory damage merchandise, you have to create a factory damage claim under the support tab on our website/app. Due to the unprecedented volumes of damage card replacement requests in past months, factory damage replacements are experiencing a backlog in fulfillment. If its in the queue, it will be replaced. You can also replace the factory damage card with Panini Points or other alternatives available. To find out what other alternatives we have available please call the factory damage toll-free phone number to hear more. Please keep in mind that we have professional appraisers that value your card(s) and base the value on the current market to find what equal value replacement is needed. We do not value based on when the card(s) are put into the queue. Because we are aware of the collector's market, we try our best to honor what we deem to be the current values, with respect to what we have available. If you choose to wait for the original replacement, we will notify you via email once a shipment is being created. Hours: 8:00am 5:00pm (CDT) Monday - Friday Toll-Free ************** Line: ************** Thank you for being a valued collector and we hope to hear from you soon.