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Business Profile

Convenience Store

7-Eleven, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

This profile includes complaints for 7-Eleven, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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7-Eleven, Inc. has 665 locations, listed below.

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    Customer Complaints Summary

    • 353 total complaints in the last 3 years.
    • 100 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/18/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Used the 7Now to order Spicy Chicken Wings. Received an email the wings were substituted for Buffalo wings and was unable to cancel the order in the app. The email states I had 2 hrs to pick it up or it would be canceled. I never picked up the order but was still charged $19.99. I attempted calling CS who is rude and keep saying a Supervisor is unavailable to take my call. I received an email stating my request was denied because the order was delivered. It wasn't a delivery order, and CS couldn't confirm where it was supposedly delivered. I've attempted calling back requesting a Supervisor for 3 days but no one is available and no one is returning my call. I attempted using ************ and is referred back to their poor CS line. This is terrible!

    • Initial Complaint

      Date:07/15/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had some money loaded onto my card, it was $100.00 and it was at 1:27am on July 13th 2022. Well the money still isn't on my card. I've called them trying to resolve this issue, and have gotten nowhere. I talked to one person, I gave them the info they requested and I've gotten no response.i live 7 miles from there, it's difficult to get there, and I really need this to be corrected as soon as possible.

    • Initial Complaint

      Date:07/13/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started working for 17hr as a ******* and cashier. After my first check I noticed I was only paid 13$ an hour. When I asked the owner for a copy of the paperwork he told me he shredded all my documents. Selling Tobacco and alcohol he has to keep my information on record. I was a hard worker and he stiffed me. When I asked for proof of my house he denied me.

    • Initial Complaint

      Date:07/12/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am trying to make a new 7 eleven account as my birthday on other account is wrong so I asked yawll delete old account and remove all information so I could open a new one and I get message info tied to account see below picture if you could finish deleting the old account so I can open a new one with correct birthday I would appreciate it

    • Initial Complaint

      Date:07/12/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business put one price on merchandise shelves and higher prices at cashier. And when customers complain they say "I am sorry this is the price in computer and I can't change it" and because customers don't have time or don't want confrontation most of the time comply and pay the higher price and leave.

    7-Eleven, Inc. is NOT a BBB Accredited Business.

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