Reviews

This profile includes reviews for Michaels Stores, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Michaels Stores, Inc. has 172 locations, listed below.

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  Michaels Stores, Inc.

  8000 Bent Branch Drive Irving, TX 75063

• 

  Michaels

  20150 Langley Bypass Unit 80 Langley, BC V3A 5E7

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  Michaels of Canada ULC

  3 - 547 Steeles Ave E., Bldg. E Brampton, ON L6W 4P9

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  Michaels of Canada ULC

  7850 Weston Rd Woodbridge, ON L4L 9N8

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  Michael's Arts & Crafts Supplies

  1520 Pleasant Valley Rd Manchester, CT 06042

Review Details

• Review fromDawna T

  Date: 09/10/2024

  1 star

  Dawna T

  Date: 09/10/2024

  Someone went online to purchase me a $250 gift card sent via email to me twice and we've never received the gift card. When calling the customer service number they route you out of the country while you wait on hold a long time then reroute you because they can't handle the issue back to someone here. And while waiting on hold longer they end up telling you that they have to escalate it all the while you keep getting all these case numbers! I would not recommend ever trying to purchase a gift card from this company online. There's absolutely no customer service I even called the corporate office in *****. I'm wondering if the CEO Mr ******** knows exactly how the customers are being treated. Purchasing $250 gift card online has been a nightmare I spent more than 4 hours today during my work day trying to get money refunded back or the gift card. It still has not been resolved. Michael's in store has a great art section that I love to purchase things in but this I think has put a really bad taste in my mouth. What a nice gesture the card was for someone to get for me to end up it being this way!!! ??

  Michaels Stores, Inc.

  Date: 10/09/2024

  Customer was assisted on our case ********.

• Review fromAlex L

  Date: 08/16/2024

  2 stars

  Alex L

  Date: 08/16/2024

  The Michael's store front in my area is wonderful, however, ordering online is a bit of a challenge and the customer support is not all there. In order to place an online order, one must sign up for PayPal and pay that way. If one were to try using their card online, the transaction will be declined and a pending balance will created on the users card last 5+ business days. In our situation, we had placed an order for several items. When placing the order, we met with an error code. We contacted Michael's customer service about the issue as we had more than enough funds in our account to make the purchase once, but not twice. We were met with an email several paragraphs long none specifically addressing our issue. We remained patient as we waited for the pending charge to drop. By the time the pending charge dropped, some of the items we were hoping to order were no longer available.Michael's did not make an effort to help us reserve items or work through the issue outside of a lengthy broad sweeping email. Not a deal breaker for us as customers because or local ********************** is wonderful, we will exercise caution with Michael's online in the future however.

  Michaels Stores, Inc.

  Date: 08/20/2024

  We thank the customer for reaching out. We have created an internal case ******** which we will work out of. If the customer would like to provide any additional information, they can contact us at **************. We will reach out to the customer within ***** hours.

• Review fromtheresa f

  Date: 08/11/2024

  5 stars

  theresa f

  Date: 08/11/2024

  i had 2 pictures framed at michaels in slidell ****** an **** were a great help pictures were awsome i could not have done it without them

  Michaels Stores, Inc.

  Date: 08/15/2024

  We thank the customer for reaching out. We have created an internal case ******** which we will work out of. If the customer would like to provide any additional information, they can contact us at **************. We will reach out to the customer within ***** hours.

• Review fromTori M

  Date: 05/28/2024

  1 star
  They lost my mothers picture from high school and have not given me an alternative option. I havent heard anything from anyone since the week I went into the store.

• Review fromBarbara L

  Date: 01/30/2024

  1 star
  May 30th 2023. I needed to return a product to Michael's. The date of purchase I called Michaels #**** to have two Brother label maker refills at the front desk. They were the wrong cartridges. Upon return, I was informed by *********(Esme), store manager, they were on clearance and could not be returned. She did offer to give me in store credit. I asked her where the tape runner refill cartridges were and It turned out to be the wrong aisle I went back to the register for help. Esme looked and found the label maker refills. The boxes opened like a deck of cards. No one would have noted that it was opened and I would know for sure if I had the right product. I began to pick up a box and **** said if I opened it I had to buy it. I asked her what refill I needed as I had my Brother label maker with me. She picked it out and handed it to me. I opened up the box and it was the wrong cartridge. I put it back in the box which no one would have known was ever opened!! I picked up another box and opened it up while Esme eagle-eyed me. I opened 2 boxes they were the wrong cartridges. I put them back and no one would have ever known they were opened. I no longer wanted to put up with her hostile attitude I told her I would never be returning back. She stated "that's okay we have plenty of customers" as i walked out of the store. That day I phoned Michaels spoke with **** he gave me the case#****** store #****. Informed me I would receive a call back. June 2nd I Phoned Michaels again ***** stated someone would call me back. June 5th spoke with ***** . June 16th **** transferred me to ***** his supervisor. Stated **** the district manager would call me within 24 to 48 hours. No response back from Michaels. June 20th I spoke with ******** stated she would have it transferred to a higher department they would call me. June 20th **** informed me **** would return my call. I also spoke with ****** he sent an email to **** to return my call in 24 to 48 hours. I gave up until now.

• Review fromHeather F

  Date: 01/27/2024

  1 star
  Very disappointed in the customer service (from the manager) at Voice of America Michaels.

• Review fromElaine M

  Date: 01/22/2024

  1 star
  This store has horrible management and human resource practices. They seem to take advantage of the minors that work for this store. Its extremely sad that because these workers are young and not as knowledgeable about their labor rights that the management team here uses that in their favor. The human resource department does even seem to care because they do not respond to inquiries. Horrible management practices and not a great place to work if you are under 18.

• Review fromTammy P

  Date: 01/20/2024

  1 star
  Do not sign up for their rewards if you do not shop there often because you will get unwanted emails and they will not stop. They lie that they remove your email and then start sending emails 1 time a week instead of every quarter or 1 time a year..........It's as if they are angry and start harassing you with their emails to get back at you for requesting them to stop! Since I have asked for over 3 years now and finally last week someone from the cs **** said they removed my email, I can see that was a lie. I mean I even changed my email to a less used email account and I still get bombarded in my old email! and they never closed the account as I requested last week. the cs rep was so sure she "helped" me. Nope.......I never shop here either

• Review fromSheryl Z

  Date: 01/15/2024

  1 star
  Placed custom frame in *************, **. in mid-Dec. 2023. Receipt estimated completion date--1/4/24. On corporate website: If you choose to bring your art to a Michael's store, order will be completed w/in 14 days of receiving the art.The following delays and confusion were totally unprofessional!Contacted store on 1/7, told order still not completed--reasons: busy ********** was severly understaffed. I was told orders are sent out & when received, comes in fully assembled. Was so disappointed in hearing wait might be 1-2 more weeks, I live close & visited store a week later. Was told picture was in, & would be ready in 2 hourswould get call when ready. FYI--was told all work once frame is in is done in-store! Not what I was originally told. When I called to make sure picture was ready, I was told many different storieswere waiting for the frame, we cant find your picture"--total confusion being bounced around from one associate to another. Was promised a follow up call later in the afternoon, it never happened! Next day, I returned to store to check on status--after waiting a while, picture was located, Told it would be ready in 2 hours. Returned again to store to pick up order--it was in wrong frame & thin gold liner was missing too! Disgusted & exhausted with gross incompetence!While I appreciate options given--redo picture & wait 2+ more weeks or accept partial refund. I chose the partial refund.Once home, also noticed on one corner, the 2 wood pieces were hastily glued together, not a seemless precise fit! I will NOT be returning for any ffuture framing needsnor would I recommend. In the past, using Michael's, never had issues--art was delivered when promised, phone calls were returned, & finished product looked very professional. Not the case this time!**************

• Review fromKatherine P

  Date: 01/08/2024

  1 star
  On Oct. 25 2023, I bought an item from Michael's store in ********** ********. I purchased online and went to the store to pick up. The item did not meet my expectations so I asked for a refund. The transaction was handled at the register and I was provided a receipt for the return. However, a month later I had not received the refund. I called customer service and ****** apologized and said she would put the refund in immediately and I would get the refund in 2 to 3 days. One month later and still no refund. I call back in December and speak to **** who puts a ticket in on my incident and tells me some one will call me during the week. Now it is January ****, no call back and no refund. I call back and ask for a manager. I speak with ****** who claims the money was refunded in November. I have kept in contact with my bank throughout this ordeal and I have not received any refund from Micheal's. They took the money out the same day I ordered but it's been 3 months and I have not received my refund. I believe Michael's drags their feet on issuing refunds in hope's that people will forget about it or give up on trying to get their money back. Michael's has the worst customer service and I will warn people that if you have a return, good luck getting your money back. I will never shop at Michael's store again. I wanted to give Michael's no stars but it wouldn't send so I entered 1 star but they don't deserve that.