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Business Profile

Loans

Exeter Finance Corp

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Exeter Finance Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

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Exeter Finance Corp has 6 locations, listed below.

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    Customer Complaints Summary

    • 801 total complaints in the last 3 years.
    • 277 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/27/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently paid off my car loan with Exeter Finance. I made 44 payments out of 78 before paying it off. My original loan term was 72 months at 23.9% apr, and I extended my loan 6 times for a total of 78 months. The payoff amount was $12,024. The original amount financed was $15,513. The amount I paid in was $17,941, with the total amount paid $29,965. The total amount that would have been paid if the loan was paid off normally would have been $29,630. I paid $14,282 in interest, that being more than the total amount that would have been paid, if the loan would have been paid off as scheduled, $14,117. This is a simple interest, no prepayment penalty loan, and they are saying they don't owe me any money back. That was the whole point of paying it off early to avoid paying full interest. Paid off my loan almost 3 years early, so why am I paying interest on the almost 3 years that I paid it off early, when there is no prepayment penalty. This does not add up.

      Business Response

      Date: 04/15/2025

      Exeter has now fielded multiple complaints from this consumer, regarding similar matters stated in this complaint. These matters were addressed directly with the affected consumer, and our stance on the matter remains unchanged. In prioritizing consumer privacy and security, Exeter will not disclose any details of the resolution. The consumer has the option to release such details at their discretion.

    • Initial Complaint

      Date:03/27/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********* lender for car i called 5 days straight with rude workers who have **** poor cusotmer service after being pre approved all workers continued to speak over me

      Business Response

      Date: 04/11/2025

      In prioritizing consumer privacy and security, Exeter will investigate and address any concerns directly with the affected consumer, as necessary. Where applicable, a written response will be provided to the consumer. The consumer has the option to disclose the details of our resolution at their discretion. If you or the consumer have any further questions or concerns following the investigation, please don't hesitate to contact us.

    • Initial Complaint

      Date:03/26/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom it may concern,I am writing to formally file a complaint regarding an issue with my account with ********************** LLC Account number: ****** Account balance: $22,660.00, which I have been unable to resolve directly with them. I am requesting that the Better Business Bureau assist in removing this account from my credit reports.I have attached copies of relevant documents, including my driver's license proof of address, copy of my social security card a cover letter and the my credit report, to support my case.I kindly ask for your assistance in facilitating a resolution to this matter. Please let me know if you require any further details or documentation.Thank you for your attention to this complaint. I look forward to your response and to a prompt resolution.

      Business Response

      Date: 04/16/2025

      While we understand that the consumer may not be satisfied with Exeter's initial approach to
      addressing their concerns, we are confident that we thoroughly addressed all their issues and our stance
      on the matter remains unchanged.

    • Initial Complaint

      Date:03/26/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am disputing an invalid account reported by**[********************** ]** on my credit report. This account is inaccurate, unverified, and violates the Fair Credit Reporting Act (FCRA). Since it does not meet the legal standards for reporting, I request its immediate removal. If the furnisher cannot provide proper validation, it must be deleted per federal law.

      Business Response

      Date: 04/14/2025

      In prioritizing consumer privacy and security, Exeter will investigate and address any concerns directly
      with the affected consumer, as necessary. Where applicable, a written response will be provided to the
      consumer. The consumer has the option to disclose the details of our resolution at their discretion. If you
      or the consumer have any further questions or concerns following the investigation, please don't hesitate
      to contact us.

    • Initial Complaint

      Date:03/25/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March first if this year I made a payment of ****** to cover my April car payment. Prior to me making that payment I spoke with a representative to ensure that once I made that payment it would be applied to April. After the payment was made I logged in a day later and noticed that they had taken the full amount for fees instead of the previously arranged agreement. I contacted them and they assured me it would be taken care of. On March 13th of this year the payment was reversed and supposed to be applied April as previously agreed but it wasnt .. they reversed it to nothing basically and told me they cldnt apply it to April. Stating that for then entire month of March they are sorry that several representatives mislead me and that they would be going under further coaching or training ; but they would not apply it to April. I feel that this is unjust and illegal. Initially they were simply supposed to pull the phone call where the agent and I made the arrangements and reverse but they didnt. I need help with this matter as soon as possible

      Business Response

      Date: 04/09/2025

      In prioritizing consumer privacy and security, Exeter will investigate and address any concerns directly with the affected consumer, as necessary. Where applicable, a written response will be provided to the consumer. The consumer has the option to disclose the details of our resolution at their discretion. If you
      or the consumer have any further questions or concerns following the investigation, please don't hesitate to contact us.

    • Initial Complaint

      Date:03/19/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      An account opened with ********************** FIN on 7/20/2018 has appeared on my credit report. I have no business relationship with Exeter Finance and did not authorize any transactions related to this creditor. I suspect either fraud or clerical errors.Account Details: Creditor Name: EXETER FIN Opened Date: 7/20/2018 Account Number: *****************Fair Resolution:I request that you investigate this account and its association with my personal information. I would like to have the account removed from my credit history and receive written confirmation of the removal and investigation results.

      Business Response

      Date: 03/31/2025

      In prioritizing consumer privacy and security, Exeter will investigate and address any concerns directly with the affected consumer, as necessary. Where applicable, a written response will be provided to the consumer. The consumer has the option to disclose the details of our resolution at their discretion. If you or the consumer have any further questions or concerns following the investigation, please don't hesitate to contact us.

    • Initial Complaint

      Date:03/17/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have terrible news that may have a significant impact on your company's public reputation and annual profits. Please read the letter I have attached, right away, to avoid this horrible event from taking place.

      Business Response

      Date: 03/31/2025

      Exeter has now fielded multiple complaints from this consumer, regarding similar matters stated in this
      complaint. These matters were addressed directly with the affected consumer, and our stance on the
      matter remains unchanged. In prioritizing consumer privacy and security, Exeter will not disclose any
      details of the resolution. The consumer has the option to release such details at their discretion.

      Customer Answer

      Date: 04/01/2025

      I am rejecting this response because I want all communications to be submitted through my BBB portal. I will not cater future communications outside BBB.

    • Initial Complaint

      Date:03/14/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Exeter financial I got approved for 2020 **** ego sport pay on it was ****** something pay on about a year now I'm paying ****** a month today thir apply ***** to principal and ****** to interest I realize they do that in the beginning over time a little more go, s to principal after almost a year I still owe ********* pay off pay Date 09/12/2030 At this rate it's going take for ever to pay down or off

      Business Response

      Date: 03/28/2025

      In prioritizing consumer privacy and security, Exeter will investigate and address any concerns directly with the affected consumer, as necessary. Where applicable, a written response will be provided to the consumer. The consumer has the option to disclose the details of our resolution at their discretion. If you or the consumer have any further questions or concerns following the investigation, please don't hesitate to contact us.

    • Initial Complaint

      Date:03/13/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Account ******* 15 U.S. Code 1681c - Requirements relating to information contained in consumer reports Instruction: This Account is inaccurate and Im seeking litigation please delete at once.Provide proof of this Alleged Item, Specifically the Original Application, Contract, Note or other Instrument bearing my signature. Failing that, the items must be deleted from the report as soon as possible. I request this under 15 U.S. Code 1692g - Validation of debts. If information is not provided or the false reporting isnt removed; as in Wenger v. *****************, No. ******* (*******. Nov. *******), you may be liable for your willful non-compliance. Credit reporting laws ensure that bureaus report only 100% accurate credit information. Every step must be taken to assure the information reported is completely accurate and correct. The following information therefore needs to be re investigated.I further remind you that, as in White v. ******************************, 993 F. Supp. 2d 1154 - Dist. Court, (CD California 2014); you may be liable for violating the Fair Credit Reporting Act (FCRA) by recklessly failing to follow reasonable procedures to ensure the accurate reporting of debts discharged in bankruptcy and by refusing to adequately investigate consumer disputes regarding the status of discharged accounts.Please send all validating records through the BBB and certified mail to my address. I have uploaded a copy of my ID showing my mailing address.

      Business Response

      Date: 03/28/2025

      In prioritizing consumer privacy and security, Exeter will investigate and address any concerns directly
      with the affected consumer, as necessary. Where applicable, a written response will be provided to the
      consumer. The consumer has the option to disclose the details of our resolution at their discretion. If you
      or the consumer have any further questions or concerns following the investigation, please don't hesitate
      to contact us.

    • Initial Complaint

      Date:03/13/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is my formal request to address and resolve the unauthorized accounts that are currently listed on my credit report. These inaccurate entries have significantly impacted my FICO score, leading to a noticeable decline that has caused challenges in maintaining my financial standing. I am reaching out to your office with great urgency and respectfully requesting your assistance in rectifying this matter. EXETER FIN ACCOUNT no.: ***************** DATE OPEN: 08/30/2020 BALANCE: $0

      Business Response

      Date: 03/27/2025

      In prioritizing consumer privacy and security, Exeter will investigate and address any concerns directly
      with the affected consumer, as necessary. Where applicable, a written response will be provided to the
      consumer. The consumer has the option to disclose the details of our resolution at their discretion. If you
      or the consumer have any further questions or concerns following the investigation, please don't hesitate
      to contact us.

    Exeter Finance Corp is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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