Complaints

This profile includes complaints for Moxie Pest Control, LP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Moxie Pest Control, LP

  8404 Esters Blvd Ste 100 Irving, TX 75063-2232

  
• 

  Moxie Pest Control

  50 Budney Rd Hartford, CT 06111

  
• 

  Moxie Pest Control Pittsburgh

  560 Alpha Dr Pittsburgh, PA 15238

  
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  Moxie Pest Control

  5100 Reagan Dr Ste 6 Charlotte, NC 28206

• 

  Moxie Pest Control

  11840 Canon Blvd, Ste 200 Newport News, VA 23606

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for quarterly treatment...the treatment did nothing. After 4 treatments I thought my quarterly was finished. Then Moxie said the first one didn't count so now they want more money...I refuse to pay

  

  Business Response

  Date: 05/15/2025

  The customer is upset because there was one last quarterly service left in their plan, scheduled for March, which they ended up canceling. As outlined in the agreement they signed, the service plan includes four quarterly visits on top of the  the initial appointment. Since the customer chose not to complete the final service, it falls under early cancellation. Our account manager, spoke with the customer and explained that this would be considered early termination and, as a result, there would be an 80% fee on the remaining balance. Unfortunately, during that conversation, the customer became very upset, used profanity, and was disrespectful toward her, who was just trying to help. Since theres still an outstanding balance for the early cancellation, our collections team has been trying to follow up, but the customer has continued to respond in a rude and aggressive way.
  We do understand the customers frustration, but the agreement clearly explained the terms, and those were also communicated again by our account manager. Because of that, were not able to refund anything or waive the cancellation fee to close out the account.

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If i could i would give Moxie ZERO stars, these guys are a joke when it comes to spraying my property.. had them do there scheduled quarterly maintenance not only when the tech started de webbing to soffits he walked through the one small patch of mud i have on the side of the house tracked it through the whole back yard all over my upper and lower patio, the side of my house and on my front porch.. when i called to have someone come clean it up i was supposed to get a call back and not once heard from them but they text me and tell me they keep calling me with no answer. ON TOP of all of this i watched the tech sit in his car for the remaining 10 minuets out of the 15 minuets he was there from my camera when he stated he sprayed the foundation and treated my front and back yards. then i was charged 150$ when i told them not to charge me cause the tech didn't do any work. I'm beyond upset with this company cause every time they come out there is some sort of issue... i will also be posting this in other groups and review pages...I REPEAT DO NOT USE THIS COMPANY they are a scam

  

  Business Response

  Date: 05/14/2025

  Ive made two previous attempts to contact you regarding an important matter. On the second occasion, I noticed the call was answered but not acknowledged, which left me unsure whether the silence was due to a technical issue or otherwise. After the call went silent, I followed up with a text message to inform you, assuming you may not have recognized the number and thought it was spam.
  Despite my genuine effort to reach out and assist, I was surprised to receive dismissive or sarcastic responses. I found that quite disappointing given the context and intent of my communication.
  Please note that your account has already been flagged for cancellation. Ive attached screenshots to this email for your reference. Please check them out. 

  You can see my 2 attempt to reach out on May 9th and May 12th. Additionally the notes on the account and you can even see where I sent you a text to help yet received  sarcastic responses.

  Customer Answer

  Date: 05/14/2025

  I am rejecting this response because:   I have asked countless times in text which we both have, when will you be sending someone out to clean up the mud mess all over my patios? I cant get a response of a date and time.. Either send someone out or just refund me my 150 for the previous appointment which we both know I wasnt happy with and Ill clean the mud myself. Which Id prefer to do myself due to the fact you all cant respect my personal property. I work on my phone all day and the only call I got was on the 9th, ( I was on the other line) I called back and got through to someone and they said they would call me back due to they where busy. Its been silent since then.. I dont want this to go back and forth anymore I just want whats right.. thats all Im asking for

  

  Business Response

  Date: 05/15/2025

  Customer is scheduled to have cleaning for tomorrow, Friday May 16th, 2025. We also sent reminders to customer. 
  
  

• Initial Complaint

  Date:05/11/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had termite protection installed for $1900 plus $300 per year. That was with the understanding that if we cancelled, we had bought the termite stations. Now we want to cancel several years later but are being told we have to have them removed and they are not ours. COMPLETE lies and bait and switch - literally.

  

  Business Response

  Date: 05/12/2025

  The bait stations belong to a third-party company. The yearly fee covers inspections to ensure that preventative treatments are maintainedthis includes replenishing bait or replacing damaged stations as needed. Please note that the bait stations are rented and must be removed if the customer discontinues service. However, if the customer is moving, the ******************** can be transferred to the new property owners.

  Customer Answer

  Date: 05/12/2025

  I am rejecting this response because:   Where is the written contract that we signed stating the equipment is rented? A reasonable person would infer that $1900 would be a purchase price rather than a rental.  Especially since the business offered to reduce the price of the service to $200.  A rental would have a fixed price. 

  

  Business Response

  Date: 05/12/2025

  Please review the screenshot to the responce.

  While your general pest account remains active, the termite portion of your services has been canceled. As a courtesy, and per our discussion with management, were allowing you to retain the bait stations currently on the property. However, since the termite services are no longer active, Moxie will not be responsible for monitoring, refilling, or maintaining the bait stations going forward.We appreciate your time with us and are happy to continue supporting your general pest needs. Please feel free to reach out if you have any further questions.

  Customer Answer

  Date: 05/12/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:05/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Moxie Pest control to get pest control services. Specifically ********* bees, which is something they guarantee and stand behind to prevent. After my initial service I still have ********* bees in the eave of my outdoor patio. They came back out and retreated the area. Still have issues with ********* bees, and they came back out another time. At that point I was frustrated and wanted to cancel services. They said if I did I would owe a cancellation fee of 80% of the balance of the services I had left. So obviously Im not going to do that and was locked in for something that did not resolve my issue, they provided a service that did not work. I now have holes and wood damage on my back patio and have to pay them still! I want all of my money back that I paid to them.

  

  Business Response

  Date: 05/12/2025

  Hi ****,
  Thank you for your feedback. After reviewing your account, it appears that out of the five services included in your agreement, you have only received the initial service along with two quarterly services (a total of 3 out of 5). The most recent service you received was in September 2024. However, the service records show that none of the completed services specifically mentioned the need for ********* bee treatment, except for the services on July 9, 2024, and September 21, 2024. You can refer to the appointment notes available in your portal or review the attached screenshots for further details. Additionally, we noted that you did not take advantage of the warranty services, and there has been no pest control service provided since September 2024. As it has been over six months since your last service, this extended gap without treatment may have contributed to the issue. Regarding the effectiveness of the services, it's important to clarify that the treatments provided are for pest control and do not guarantee the elimination of all pests. Moxie is not responsible for the effectiveness of the services, and as such, the agreement remains valid.Unfortunately, we are unable to waive the 80% of the outstanding balance, which still stands.
  

  Customer Answer

  Date: 05/12/2025

  I am rejecting this response because:  well yeah during the winter months there are no ********* bees. 

  

  Business Response

  Date: 05/12/2025

  You're absolutely right that ********* bees are less active during the winter months. However, it's critical to understand that preventative treatments still need to be followed through during this time to ensure long-term control and minimize future infestations. Skipping or delaying services ,regardless of the season can contribute to the ongoing issues you're experiencing now. Additionally, if you review your agreement, it clearly outlines that services are scheduled year-round to maintain continuous protection and address any potential pest activity, not just during peak seasons. Following the full treatment plan is essential for effective remediation and long-term results.

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2023 ******** Pest Control installed new insulation in our home at *********************************************************************************. In the course of a pre-inspection prior to putting the house on the market in March, we learned that the installation was not done properly. Air vents in the roof of the house were sealed over, some of the insulation did not meet the minimum depth, and some areas were not completed. The contract we signed said that they would correct any problems for the lifetime of the service. I sent the report to the company and they sent an inspector out who agreed with all of the conclusions and took photos and videos to show the poorly done job and told me that I would hear from someone within two days. No one got back to me. I have contacted them six times and have been told someone will get back with me within 48 hours. No one every returns my calls. I texted the inspector several times and he gave me a number to call which has produced no results. In order to sell our house, the insulation problems must be corrected. ******** is no longer doing insulation but **** ******, the inspector, said that they would hire a company at their expense to correct the problems. I need the insulation repaired and I need it done ASAP. I need someone to get them to communicate with me. We paid over $17,000 for the service. I have attached the screenshot of the email I sent to ******** that included a large number of photographs of the attic.

  

  Business Response

  Date: 05/12/2025

  This is currently being worked on.

  Customer Answer

  Date: 05/15/2025

  I called ******** after sending my complaint to you. After a series of holds, they finally connected me with the person they told me they were reaching out to on each of my other calls and who would call me back. She answered this time and said she received the message from the BBB and it was the first she had heard of my issue. She did contact a contractor who can repair the attic insulation situation and he came out this morning. ******** had not explained the situation nor had they forwarded the inspection that I sent them in March or a copy of their own inspection. He told me he would get back to me with a quote. I told him that ******** was responsible and to send it to them and not to me. Now I am waiting to hear back from either ******** or Ace about scheduling the repairs. I will not consider this a closed case until the repair work is done and my attic passes inspection and ******** has paid. 

  Customer Answer

  Date: 06/12/2025

  For the past 5 weeks I have worked with Moxie to resolve the issue and schedule repairs. They claimed that the damages department did not receive any of my communication, including the inspection report from my inspector or their own, or transfers of any calls to that department. The first ***** **** claimed to know about the issue was after the BBB made contact even though I was told on several calls that she was busy and would return my call.

  Movie received 2 bids for the repair work with conflicting advice on remediation. They chose the least expensive option and sent me a settlement agreement yesterday with the bids for the repairs to sign. I have not signed but asked for amendment clarifying that if the option they chose either cannot be executed and/or causes damage in the process they will repair the damages at their cost and will implement the second option to provide attic ventilation. I have a potential buyer and if we go to contract tomorrow, I am required to have the repairs done and pass an inspection within 10 days or the contract is void. I communicated the urgency of a decision on the amendment and signing of the agreement with Ms. **** and was told that it takes time and she can't move the lawyer's process. I asked her to call me and made it clear that I've waited 3 months for a resolution and cannot afford to lose this sale due to their inaction. She then agreed to call the attorney rather than wait for a response that could take days. That's where we are. 

  

  Business Response

  Date: 06/23/2025

  Repairs have been made

  Customer Answer

  Date: 07/01/2025

  The installation was installed and the inspector approved it. However, the remediation by Ace was not done correctly or completely. They only removed half of the insulation that was blocking the soffits. I notified ***** **** at Moxie immediately and she immediately responded for me to contact Ace which I did. Ace is coming on Thursday hopefully to do the job correctly. I will notify Moxie when it is done to the inspector's satisfaction. Once Moxie and I agreed on what the problems were and the best way to remediate, we had no problems. It simply should not have taken three months to address the problem since they had the report from their own inspector within two days of me notifying them of the problem. Moxie has serious internal communication issues that should be addressed. 

  Customer Answer

  Date: 07/07/2025

  I have reviewed the business response and accept this resolution. 

  The installation was installed and the inspector approved it. However, the remediation by Ace was not done correctly or completely. They only removed half of the insulation that was blocking the soffits. I notified ***** **** at Moxie immediately and she immediately responded for me to contact Ace which I did. Ace is coming on Thursday hopefully to do the job correctly. I will notify Moxie when it is done to the inspector's satisfaction. Once Moxie and I agreed on what the problems were and the best way to remediate, we had no problems. It simply should not have taken three months to address the problem since they had the report from their own inspector within two days of me notifying them of the problem. Moxie has serious internal communication issues that should be addressed. 

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/7/2025 they send me email saying Im being charged a early termination. How when they never come out to give me service all they do is lye. I call them every time to tell them I need to be there I need a schedule that work for me. Yall charge me service when they does not complete what I suppose to be paying for. They service supposed to pest control for my whole house inside and out. The can out before and only did in front of my house so I called to tell them Im not paying for service just to spray around my front part of the house. This company is scam they half do there job and want you to pay full price for nothing. I call and told them serval time the stuff is not working there care tell bugs around hanging on outside and different stuff stuff they didnt do. Told the cancel me because there device is know good. I spoke with this rude lady before she said she still going to charge and close me out and I going still pay for cancel early I told her no she not I need to speak with a manager, she hang up on me I called back then I speak to a man name ***** ne said he will take of it but me on schedule that will work for me so I can make sure they complete what Im paying for. But they still never call me to schedule me they just show up, I call and text an told them Im not home so I can yall complete my service if Im not there and yall all just putting a sign up but didnt do anything, that fraud, I call before to tell them that but yall want to charge me and Im not getting the complete service now Im cancel for a early termination. For want I read so many complaints about this company they people are saying the same thing. I got my daughter with them and same things happened to them as well. Saying they came out and they didnt charge them and they didnt get any service done, they are fraud they need to refund me what ever money they got from me.

  

  Business Response

  Date: 05/09/2025

  Hi ******,
  I wanted to provide some clarification regarding your account and the recent cancellation request.
  Our records show that your last completed service was on October 30, 2024. Since then, **** made multiple attempts to complete your regularly scheduled quarterly services. However, each time we scheduled your appointments, they were either rescheduled or postponedoften beyond the 3-month window that the quarterly service plan is based on.
  In several cases, we added you to the schedule on dates you specifically requested, but you later mentioned you had forgotten, which unfortunately caused the service timeline to become misaligned. This disruption in the schedule affected your eligibility to complete the contract term without incurring a cancellation fee.
  As per the signed agreement, early cancellations are subject to a fee of 80% of the remaining balance. This policy ensures fairness and consistency for all customers who enroll in a service plan. Based on your account status and service history, we will not be able to waive this fee.
  Had the scheduled services been completed as planned, your final service would have taken place in June, and you would have fulfilled your agreement without any early cancellation charges.
  For reference, Ive attached documentation showing the history of appointment changes and rescheduling requests. Please let us know if you have any questions.
  Thank you for your time and understanding.

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Moxie Pest control back in 2024 hoping to get rid of bugs in my house. The first 2 services were okay. The pest did not go away but the warranty service helped out a bit. After them not proceeding to do the service as specified in the agreement I proceeded to do my own pest control and contacted them to cancel the service. After going back and forth and being told they would charge a cancelation fee I told them I would not cancel if I had to pay a fee and needed to speak to a manager. The agent refused to transfer me. After telling them I would not pay a cancelation fee and keep the service the agent hung up on me and proceed to cancel my service and charge a fee. I would like to get a refund and keep the service canceled as with that customer service I would not like the service back at all.

  

  Business Response

  Date: 04/30/2025

  Good Morning, we have reached out to the BBB directly to get this complaint removed from our page as we are located in *********, ********** and do not service in the state of ***** at all. It appears the consumer has contacted/complaint filed for the incorrect company or location. 

  

  Business Response

  Date: 05/02/2025

  This had already been resolved. Everything was waved and sent a refund check and closed with out a cancelation fee. 

• Initial Complaint

  Date:04/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my account with ********************** Pest Control. Two phone calls resulted in "we'll call you back tomorrow" and no action. Short of getting attorneys involved I don't know where to go with this. I will be moving out of state soon and no longer require their services. If they don't cancel my service a tech will be out next month and I don't want to pay for it.

  

  Business Response

  Date: 04/28/2025

  Thank you for your feedback.
  Your cancellation request was submitted on Friday, 4/18/25. As we inform all customers, it typically takes 2472 business hours (excluding weekends) for a representative to follow up. In your case, our team reached out on Monday, 4/21/25, which is within the expected timeframe. Additionally, multiple emails and text messages have been sent to the contact information on file: ********************* and **************. Please see the attached screenshot from your account showing this communication history. Nevertheless, I have informed your account manager that you are awaiting assistance, and they will be following up with you shortly.
  Thank you again for your patience.

  Customer Answer

  Date: 04/28/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a contract with ******** pest control that ended July 2024. At that time, I spoke with the office to let them know that I was not renewing the service, and would contact them if I decided to resume at some time in the future. On December 12, 2024 an employee of ******** came out to my home while I was at work and applied pest control that I did not request, and did so without my consent or permission. I have spoken to the office multiple times and each time I am told that they show documentation of cancellation and that the charge of ****** will be reversed. Despite these assurances, I continually get harrassed with phone calls, emails and text demanding payment of ****** The latest one was on 4/21, to which I responded again asking them to check their notes and stop billing me. The response was that they have reset my password so that I can make payment. This is truly becoming harassment to try to collect money from me for a service I did not order or want. I get contacted from both ******** pest control and Moxie pest Control from numerous different phone numbers using the same account number. I am asking this balance be removed and no further contact from either of these entities.

  

  Business Response

  Date: 04/22/2025

  Thank you for your feedback.
  Id like to clarify that prior to any service being scheduled or performed at your home, you were notified in advance. According to our records, you received communication regarding the upcoming service, including the opportunity to modify or cancel the appointment through your customer portal.
  If you had intended to end services, we would have expected to receive notice prior to the scheduled appointment. We understand that sometimes these things can be overlooked, but its important to act promptly in order to avoid any confusion or inconvenience.
  That said, weve reviewed your account, and I can confirm that your current balance is $0.00. No further action is required on your part at this time.
  If you have any further questions or concerns, feel free to reach out. Were happy to assist.

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2024, following a mouse sighting in our home, we requested Moxie Pest Control conduct the free attic inspection included in our service agreement (started August 12, 2024).The service technician who performed the inspection alleged a severe mouse infestation in our attic. He presented photographs supposedly showing extensive tunneling and "pup holes," indicating active procreation. He described the situation as a "10 out of 10" severity, one of the worst he had seen, and emphasized significant health risks to my family. Based on this alarming assessment, the technician provided a quote for $8,675 for a "Full Reno" of our 700 sq ft attic, involving removal of existing insulation, decontamination, and installation of new pest control insulation.Given the severity of the claims and the high cost, we sought second opinions. We obtained inspections and quotes from three other licensed pest control companies and one renovation specialist. All four independent professionals inspected our attic and home exterior. Their findings were unanimous and directly contradicted Moxie's assessment: All four stated they would absolutely not recommend an attic renovation based on the conditions observed.Upon receiving this information, we contacted Moxie to cancel the scheduled attic renovation. We believe Moxie Pest Control, through its technician, engaged in deceptive and predatory practices. This involved:Exaggerating or fabricating evidence of a pest infestation.Using fear tactics related to health risks to pressure us.Attempting to sell an unnecessary and extremely expensive service ($8,675).Employing high-pressure sales techniques.This experience has destroyed our trust in Moxie Pest Control. We have formally terminated our service agreement due to this conduct.

  

  Business Response

  Date: 04/11/2025

  Thank you for reaching out and sharing your concerns. We sincerely regret to hear about your experience and appreciate the opportunity to address it.
  
  After reviewing your account, we want to clarify that no attic renovation services were performed by Moxie Pest Control, and there are no charges on your account related to this proposed service. Our records indicate that the attic inspection was provided as a complimentary part of your service agreement, and no further action or billing took place. As you may see to the attached responce
  
  Our technicians are trained to offer professional assessments and recommendations based on their observations. However, we understand and fully respect your decision to seek additional opinionsas is absolutely your right.

  Customer Answer

  Date: 04/19/2025

  I am rejecting this response because:   I am disappointed that your reply fails to adequately address the serious concerns I raised regarding the conduct of your service technician on the date of the attic inspection in December.
  While I acknowledge that no attic renovation was performed and no charges were incurred for that proposed service, this completely misses the central point of my complaint. My decision to terminate the agreement and my dissatisfaction stem directly from the following:
  The alarming and, as verified by four independent professionals, entirely unsubstantiated claims of a severe mouse infestation. Your technician described a "10 out of 10" infestation, presented what appeared to be fabricated evidence, and warned of significant health hazards.
  The aggressive and high-pressure tactics employed to immediately sell an $8,675 attic renovation based on these false pretenses. The urgency and insistence on scheduling the work for the very next day were deeply concerning.
  The complete contradiction between your technician's assessment and the unanimous findings of four reputable, independent pest control and renovation specialists. These professionals found no evidence of any significant infestation.
  The fact that when confronted with these independent assessments, your technician stood by his initial alarming claims, thereby demonstrating a lack of professional integrity or competence.
  Your response focuses solely on the fact that the unperformed renovation was not billed. This completely ignores the distress and distrust caused by the technician's misleading assessment and high-pressure sales tactics. The complimentary nature of the initial inspection does not excuse the unprofessional and potentially predatory behavior I experienced.
  Therefore, my request for a waiver of the early termination fee stands. My decision to terminate is a direct result of the unacceptable conduct of your representative, which has irrevocably damaged my trust in Moxie Pest Control.
  I expect a response that directly addresses these core issues and explains what steps Moxie Pest Control intends to take to address this serious breach of trust and ensure such incidents do not occur with other customers. Simply stating that your technicians offer "professional assessments" is insufficient in light of the ***** contradiction presented in my case.

  

  Business Response

  Date: 05/07/2025

  Thank you for reaching out and sharing your concerns. I want to take a moment to address the situation and clarify our position.
  We understand that you were dissatisfied with your interaction with our sales representative. Please know that we strive to maintain a respectful, transparent, and professional experience for every customer. While we acknowledge that perceptions can vary, we do not support or engage in any form of misleading or high-pressure sales tactics. Our team is trained to present our services clearly, allowing each customer to make an informed choice.
  That said, after a thorough review of our records, I can confirm that no service was signed up for and no payment was processed under your name. As mentioned before, there is no refund for us to process, as no transaction took place. Without a completed sale or any charge, there is simply nothing to reverse.
  We certainly regret that you walked away from the experience feeling dissatisfied, and we take your feedback seriously.