Complaints

This profile includes complaints for Moxie Pest Control, LP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Moxie Pest Control, LP has 23 locations, listed below.

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  Moxie Pest Control, LP

  8404 Esters Blvd Ste 100 Irving, TX 75063-2232

  
• 

  Moxie Pest Control

  960 Turnpike St Canton, MA 02021

  
• 

  Moxie Alexandria

  7420 Fullerton Rd Ste 100 Springfield, VA 22153

  
• 

  Moxie Pest Control

  4405 International Blvd STE 113 Norcross, GA 30093

  
• 

  Moxie Pest Control

  9055 N 51st St Milwaukee, WI 53223

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My roommate and I signed up for Moxie on March 13th. I sent them a letter on the 14th to cancel the service due to our current landlord already having a contract with another pest control company. Moxie has not received this letter apparently, so I emailed them to verify if they had received it and to cancel our account. We understood that we would have to pay a cancelation fee of $170. Moxie support was not very helpful with our complaints or explaining things. They just send a message about the contract clause 11. C. Which is for 80% of the remaining services, we have four services left at $150/visit. 80% would be $480, not the $522 they charged us. When we called customer support to get the charges explained they were not helpful and did not even verify the charge calculations. We where originally very happy with the services provided and were going to try and renew once we moved, due to the current property not allowing us to outsource our own pest control. After this frustrating experience we will not be looking to reuse them again.

  

  Business Response

  Date: 04/03/2025

  Thank you for reaching out. I appreciate the opportunity to clarify the cancellation fee and the associated charges.
  Upon reviewing your account, I see that a call was placed from phone number ************, during which our agent explained the cancellation fee. I also listened to the call, and it appears that the calculation of the cancellation fee was a concern.
  To clarify:
  Each service costs $149 + tax
  You had 4 remaining services, totaling $596 (before tax)
  Per our agreement, the cancellation fee is 80% of the remaining balance, which amounts to $476.80
  Applicable taxes add $45.30, bringing the total cancellation fee to $522.10
  I have attached a copy of your agreement for your reference, including the breakdown of applicable taxes. As outlined in Section 11, all customers have the Three-Day Buyers Right, allowing cancellation without penalty within the first three days. However, if a cancellation request is made after this period but before the agreement term ends, an early cancellation fee applies.
  Our goal is to ensure transparency in our process, and we always strive to inform customers about potential fees before finalizing a cancellation. Please review the attached documents, and let us know if you have any further questions.

• Initial Complaint

  Date:04/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date 4/1/25: I requested that this business cancel my service back in December. They insisted on finishing the agreement despite my wanting to cancel. They closed my account and charged my CC $111.20, saying they would reverse the charge only if I was willing to renew my account. These kinds of unsavory and unscrupulous tactics are not what an honest business does. If a business resorts to these types of tactics, then there is something rotten at the top, at the leadership level.

  

  Business Response

  Date: 04/01/2025

  Your agreement recently expired. When you contacted us in December to cancel, you were advised to continue the services until April to avoid an early cancellation fee. Your agreement began in April 2024, and by December, you had received your third quarterly service. One final service was still required to fulfill the four-quarter commitment. Since you canceled on March 31 before completing the last service, an early cancellation fee was applied. This fee is 80% of the remaining services due. Completing the final service before canceling would have been a more cost-effective option. Therefore the $111.20 was collected at the time of cancelation. 

  Please see agreement under section 11 if needed.  

  Customer Answer

  Date: 04/02/2025

  I am rejecting this response because:   Normal businesses don't have residential clients on one-sded agreements. Normal companies would honor customer complaints to cancel the service. Normal companies would not refuse to escalate issues to higher authorities and not hide behind their front line customer and phone support. Also normal comanies would not try to shakedwon customers twice with offers toi renew an agreement once the customer has asked them twice to cancel. Unscrupolous practices, one-sided agreements (no out clause without a 80% penalty to customer is egregious) It's like the fine print on a shady used car sales agreement. I just hope one future person considering using your service reads this and understands how completely one-sided these types of agreements are. Also how your customer service in regards to this matter was so rigid and inflexible with clients. You can bet that everyone I know on social media **** facebook and **** X followers will know. Include the ******* County Consumer complaints department.
  
  Eat your cake!

  

  Business Response

  Date: 04/02/2025

  Thank you for sharing your feedback. I would like to clarify that, during our previous conversations, we made sure to inform you about the potential consequences of canceling the service early. Our account managers took the time to walk you through the process to ensure you were fully aware that an early cancellation fee would apply if you chose to proceed. We always strive to provide transparency in our agreements and ensure that customers understand the terms before making decisions. Unfortunately, as with any contractual agreement, the cancellation terms are in place and will stand. The option we presented to continue with the services was an offer extended to you, which you chose to decline. Please consider this as a gesture of goodwill. Going forward, we highly encourage reviewing all agreement details to ensure clarity before making any decisions.
  We respect your right to voice your opinion, it is your right to express your opinions publicly, but please be assured that we remain focused on providing a positive experience for all of our customers.

  Customer Answer

  Date: 04/02/2025

  I am rejecting this response because:   You missed the entire point of “one-sided agreements”

  eat your cake…best $111.27 of advertising you’ve bought this month!

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/6/24 we purchased from the company termite bait stations and protection with it being installed. We discussed with the salesman the possibility of moving and he assured us that the stations would remain and that we would receive new ones at our new address. We moved on 8/19/24 and without consent the bait stations were removed on 8/29/24 and never reinstalled at the new property or at the old one. The company refused to provide a credit for the remaining 9 months of the contract and are unwilling to reinstall. I had paid $2,850 and received less than 3 months of protection.

  

  Business Response

  Date: 03/31/2025

  Thank you for reaching out to us. After further review of your account, we identified a misunderstanding regarding the station transfer. The good news is that this can be resolved, and we can install the station at your new home at no additional cost.
  Initially, it was believed that the new homeowner at the previous installation site would take over the station. However, the stations are still available and can be installed at your new property.
  Please contact us at your earliest convenience to proceed with this resolution. Additionally, our customer advocate has already reached out to discuss the next steps.

  Customer Answer

  Date: 03/31/2025

  I am rejecting this response because there has been several attempts to reinstall these systems but its been 8 months without service and contact from the company to have reinstalled. I would like a partial refund for the contract of $2137.50. 

  

  Business Response

  Date: 04/01/2025

  Unfortunately, we are unable to issue a refund. However, one possible way to recover your costs would be to have the stations reinstalled at your previous property. You may consider coordinating with the new homeowners for reimbursement, as the termite service was already paid for. While a refund is not an option, we can reinstall the stations as an alternative solution.
  If you would like, we can speak with the current homeowners to assist in facilitating this resolution. Additionally, if you decide to proceed with the installation, I can personally coordinate with the head of the department to ensure the stations are installed properly for you.

• Initial Complaint

  Date:03/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had bad service from my long time pest control company, Moxie Pest Control in *********, ** on 03/17/2025. I updated a previous 5 star review to a negative review. The company had a representative call me and asked me to change the review back to five stars. I reluctantly did it because these people have my address, phone number, email address, and credit card information. After this I was ready to move on but then a woman from Moxie's corporate office in ***** called and was unnecessarily rude and stated that I was rude for leaving a negative review and that the review was also rude. The review was factual, not vexatious or harassing. She then stated that she is going to cancel my account which would be a breach of contract. I believe the company violated my consumer rights, specifically, section ***** subsection 2 of the consumer rights act. They coerced me to change negative review back to a 5 star review and then a rogue corporate employee reached out and threatened to cancel my service contract because she personally didn't like my ****** review. The Employee's name that threatened to cancel my contract is ***** A **** ********* (Moxie customer care advocate). I am concerned because this person, *****, has access to a lot of my personal inforamtion. I informed Moxie of my concerns but they didn't seem to care that a disgruntled employee has my personal information. I may have to seek out a court order to have them purge my information from their systems unless the BBB can help me. I'm not sure why ***** didn't call the local office first before contacting me directly. She would have found out that things were pretty much squared away but she took personal offense to my ****** review and tried to intimidate me by threatening to cancel my service contract which would have been a breach of contract for sure. Please help me by taking this company's BBB rating away until they care more about their customers. I don't feel comfortable knowing she has my information.

  

  Business Response

  Date: 03/20/2025

  Good Afternoon,
  This concern has already been addressed. Thankfully, all our phone calls are recorded for accuracy and quality assurance.
  The person you are referring to is our Customer Advocate, whose role is to reach out to unsatisfied customers, gather feedback, and work towards improving our services. The review you left indicated dissatisfaction, which is why your account was flagged. As part of our standard process, account managers also reach out in such cases to find a resolution, which is exactly what she did.
  At no point was your account closed. We have reviewed all your interactions and will implement the necessary changes internally. Additionally, from the beginning, you should have been made aware that her role involves handling customer reviews—this was the purpose of her call. We apologize for any misunderstanding.

  Customer Answer

  Date: 04/07/2025

  I am 100% rejecting this response because:   

  I never stated the account was closed. I stated that your Customer Advocate called me personally to threaten to close my account because she did not like my review. Also, you told me that she, conveniently, did not record the call where she was rude to me and threatened to close the account. Are you now saying that that call was, indeed recorded? If so why did you lie to me and say that she didn't record the call with me? I think I will have to go ahead and make a complaint with the Consumers Affairs and the business licensing for Nevada and Las Vegas. Additionally, you assured me that this person could not access my information or will not reach out to anymore but guess what? I got a text from that same person last week about Termite inspections. Why don't you take responsibility for this clearly rogue employee. I would like to request a copy of that recording of her call with me if you're willing to share that with me. If not, I will have to take other avenues to acquire it. All I'm asking for is that you own up to the faults and actions of this employee. Everyone I have spoken to at your company has been defending this behavior. The situation was all set with me and the local office but then your Customer Advocate called me directly and told my I was rude, my review was rude, and threatened to cancel my account. My perception of that situation is that she was trying to intimidate me to remove or change my review, which is illegal, yet you won't admit that she was wrong in her approach to the whole situation. Own up to it. I want a personal apology from the CEO and Founder not a branch manager.  My next steps will be to file complaints at all Consumers Affairs departments, Secretary of State, Attorney Generals Office and any relevant business licensing departments along with considering filing a civil suit. I want assurances that this employee can not access my personally identifiable information and that she can not contact me anymore from company phones and email and messaging systems. You assured me before but I guess that was not true. I 100% reject this response. I would like my assurances that my information is protected from this employee and requesting an apology from the CEO and Founder. You know the CEO that your employee lied to me about and told me that Jason Walton is not the CEO. That one. Take responsibility and I will accept your next response. I look forward to your rebuttal.

   

  -A Very Dissatisfied Customer 

  

  Business Response

  Date: 04/08/2025

  Thank you for reaching out. We’d like to address your concerns and clarify a few key points. First, please note that the initial calls in question were not recorded, and this was communicated during your conversation with our advocate. Our response to the BBB was submitted prior to your conversation with upper management, at which point it was confirmed that those specific calls had not been recorded. Only the calls you made later were captured. As part of our standard procedure, we require customer information such as address and phone number. This is necessary for our technicians to schedule service efficiently and set routes based on the areas we are servicing on a given day.Regarding the individual you referenced, we apologize for any confusion, but they do not perform termite inspections as that is outside their role. However, our termite operations team may reach out to offer complimentary termite inspections when we are active in your zip code. We understand you mentioned the possibility of pursuing this matter through civil court, consumer affairs, and other avenues. You are, of course, entitled to explore any option you feel is appropriate as its your freedom of speech . Our intention is to resolve this matter transparently and efficiently.

  Lastly, if your preference is that no one within our office or field teams have access to your account, the only way to ensure this would be to close your account and permanently delete all associated information. Once deleted, the account and its details will no longer be accessible.
  

  Please let us know if you would like us to move forward with closing and deleting your account.

  
  

  Customer Answer

  Date: 04/15/2025

  I am rejecting this response because:   

  This is going no where. Moxie won't take accountability for their employees actions. You can't even provide a sincere apology. I'll take this matter elsewhere to hurt your business. I will also leave a review with the link to Moxie's negative BBB reviews every single time I receive service from you. I will be post that on Google and Yelp reviews regularly. You won't admit you're wrong. You won't provide a real apology. So now I will let everyone know how you do business. I'm going to make you keep serving me as a customer and I will hold you accountable for everything in my contract. This isn't the last you'll here from me. I'm coming after your las Vegas business license. Can't wait for the next treatment to leave another scathing review and see how you handle that one. We are going to be real close for as long as you can't take me as a customer anymore. I'm going to make your lives hell, I promise you that. All you had to do was apologize and hold J-u-a-n-a accountable. I will still be super friendly with your staff that comes to my house but your management and customer advocates better be careful when they call to talk about the negative reviews. I'll force you to deal with me. I'm not going anywhere!!!! I'll see you guys on several other sites like this. I'm coming for your reputation. Tell your social media folks to be on the look out. 

   

  Be better,

  A Disgruntled Customer,

   

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Poor customer service, unauthorized use of credit card information, breach of customer's privacy, confidentiality, and personally identifiable information.

  

  Business Response

  Date: 03/18/2025

  I hope this message finds you well.
  We wanted to inform you that your account has been flagged for cancellation. An Account Manager will be reaching out to you shortly to discuss the cancellation process.
  Regarding the payment methods on file, it appears that there is currently no payment information available for collection. For your reference, we have attached a screenshot showing this status. You should also have access to this information through the online portal. If you are able to log in, you can update your payment method, adjust scheduling, and manage other account settings as needed.
  Additionally, we sincerely apologize for any miscommunication from our customer care representative regarding the technician's location. We understand that this may have been a frustrating situation, and we appreciate your patience. The representatives intention was to reassure you that your request was being handled and that a technician would be arriving shortly.
  Please keep an eye out for a call from our ************ Manager, who will be reaching out soon. Let us know if you have any questions in the meantime.

• Initial Complaint

  Date:03/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I know that Joshuas Pest Control is ineffective.I have tried to cancel my service many times.Joshuas phone goes to messaging every time I call.Jooshuas never replies to my calls or text or emails/.

  

  Business Response

  Date: 03/10/2025

  Thank you for reaching out. Please ensure that you are calling the correct phone number. A search of our call records from December 2024 to the present does not show any history of calls made to our call center. To ensure you are reaching us, please use our official contact number: **************.
  Additionally, the only recorded text message was in September 2024, when a text message was sent to **************, but no response was received. You can refer to the attached screenshots for verification.
  If you need further assistance, please dont hesitate to reach out. You may text or call int. 

  Customer Answer

  Date: 03/10/2025

   
  Complaint: 23040110
  
  I am rejecting this response because:  I have called numerous times and left voicemail requesting to cancel and to get a call back.  **** times I call, the message says we are currently in training and call back at a later date.  I call them from my office landline just so they cannot purposely block me and they still dont call back.  I have attached a .jpeg showing call attempts dating to last year.
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 03/20/2025

  After looking at the account. It looks like the account is already closed out.

• Initial Complaint

  Date:03/08/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to cancel my service before the contract renews. I cannot find anything on how to do that and there is not an option on their website. Reached out to customer service via form on their site. No response.

  

  Business Response

  Date: 03/10/2025

  Thank you for reaching out. Based on your request, it appears that this matter was already processed as a cancellation. Given this, we do not believe this issue warranted a complaint with the Better Business Bureau (BBB). Additionally, please note that your account is already flagged accordingly. Please see on attached image. 
  If you have any further concerns, please let us know, and we would be happy to assist you. ************** |

  Customer Answer

  Date: 03/10/2025

  I am rejecting this response because: i have not heard back and it's still not canceled. Once canceled I will gladly accept and close the case.

• Initial Complaint

  Date:02/26/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A MOXIE pest control employee came to our door last july and persuaded us to allow his "truck that had an extra hour" to come and do a perimeter treatment to our house. We paid approximately $160 for this. I was not satisfied with the service and cancelled any future services. I have been recieving emails asking for payment on a balance of $540.80. I DO NOT OWE THIS COMPANY ANY MONEY AND WILL NEVER PAY THEM. A solicitor came to our door involved in predatory practices and I want no part of it. I will write letters to my elected officials and seek legal damages if they continue to target me with their fraudulent business tactics.

  

  Business Response

  Date: 03/03/2025

  Thank you for reaching out. You are welcome to pursue any legal or other actions you deem necessary.
  Upon reviewing your account, we found that the reason you are receiving collection calls is due to an outstanding balance associated with a service agreement you signed. The agreement, which includes a one-year commitment, outlines the scheduled service dates and corresponding payment obligations in the center of the document.
  As stated in the agreement, customers have the option to cancel within the first three days of service or after the full year to avoid a cancellation fee. Our records indicate that you initiated service on July 25, 2024, and requested cancellation on August 29, 2024.
  Because the terms of the signed agreement remain in effect, we are unable to waive any associated charges. For your reference, I have attached a copy of the signed agreement.

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lymphoma and want to cancel my service. I was notified about pending services by phone/email, but couldn't verify my last $170 service in Jan. ** account is paid in full. The customer representative who took my credit card information to pay my last alleged application said she couldnt cancel my service. The process to cancel services is absurd.

  

  Business Response

  Date: 02/25/2025

  We received your cancellation request, which was submitted by the ********************** as they were responsible for processing the payment. Since we have different departments handling various aspects of accounts, only our Account Managers have the necessary access to close the account. It looks like they have attempted to reach out to you regarding this matter.
  For further assistance in closing the account, please connect with your Account Manager. You can also review the attached screenshots for reference. Let us know if you need any additional information.

• Initial Complaint

  Date:02/20/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business did a door to door ******** and completely lied about the contract I had to sign to get a service done. It was only supposed to be a 3 month service and ended up being a year of service at ****** a month an their was a cancelation fee of 80 percent of all service left for the year at around ******* dollars for someone to come out an do nothing. How can you spray my yard for bugs when it's snow covered this place is a complete scam.

  

  Business Response

  Date: 02/20/2025

  Thank you for your feedback. The service you signed up for is a pest control subscription, which includes treatments every three months, regardless of the season or weather. This information is clearly stated in your agreement, where you can find a section displaying the months your service is scheduled, along with the amount due at each visit.
  Additionally, there is a designated signature area where you acknowledged your understanding of the service terms. A second form was also signed, confirming your awareness and agreement to enroll in the service. We always encourage reviewing documentation carefully before signing up to ensure clarity on the terms and conditions.

  Documentation is attached to this response.