Complaints

This profile includes complaints for Caliber Collision Centers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Caliber Collision Centers

  2941 Lake Vista Dr Lewisville, TX 75067-3801

• 

  Caliber Collision Centers

  5401 S I-35 E Corinth, TX 76210-2317

• 

  Caliber Collision Centers

  1143 S Cedar Ridge Dr Duncanville, TX 75137-3070

• 

  Caliber Collision Centers

  975 E Highway 121 Lewisville, TX 75057-4402

• 

  Caliber Collision Centers

  2321 N Central Expy Plano, TX 75075-2534

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife was involved in an accident on January 30th, and our insurance provider directed us to Caliber Collision for repairs. While the initial visible damage was addressed, the vehicle remains in poor condition, with multiple new issues that did not exist prior to service.Notably, the rear hatch no longer functions after Caliber damaged the vehicle further by colliding it into their garage, necessitating a full roof replacement. Since the hatch is connected to the roof, we hold Caliber accountable for this failure. Additionally, the vehicle is still missing parts, the windshield fluid pump is inoperable, the shocks are nonfunctional, and the transmissionpreviously in excellent conditionhas been severely compromised. The starter had to be replaced twice after Caliber attempted to return the car with a broken one, falsely claiming it was preexisting.We were also notified that the vehicle was moved from Caliber Collision to a private residence without our consent, raising serious concerns about improper handling.Given the severity of these issues, I am now seeking legal representation. I strongly urge Caliber Collision to take immediate action to resolve this matter and restore our vehicle to a safe, functional state. Due to what I perceive as unethical conduct, I insist that any further repairs be overseen by a neutral third party. The vehicle is currently barely drivable and not safe for use.

  Business Response

  Date: 05/22/2025

  I am with Caliber Collision, and I wanted to reach out to you and help address your concerns. To see how we can help; would you mind providing me with the details of the center that you are dealing with? As soon as we see this, we will begin looking into this the matter on your behalf.
  
  

  Customer Answer

  Date: 05/22/2025

  I have reviewed the business response and this has already been addressed between the shop and my insurance company, ****. No further need of anything from Caliber.

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have pictures, invoices and emails to get resolution but they are ignoring me. 1.Substandard Parts & Deceptive Practices: ************ estimate specified Mopar original parts, yet your shop installed *****************style parts without my approval.***** repeatedly claimed the step bars were discontinued and unavailable, but when I later visited Pro Touch Collision, they called the local ***** dealer in front of me who confirmed they could order the exact Mopar step bars with a one-week lead time.This clearly shows I was lied to about availability in order to justify installing cheaper parts while still charging full OEM prices.2. Fraudulent ***************** Items:I was charged for two new RAM 1500 emblems, which were never installed. I was never informed I was getting new ones, and if I had known, I wouldve had them installed.The decals installed do not match the part number listed on the invoice.I was charged $300 for decals that are available online for $45.I was also told a crossmember was on order, causing another week-long delay but your shop never even replaced it. This is another example of false information I was given.3. Poor ************************ Damage:My truck was returned with new scratches and scratches on two separate occasions. While a small credit was offered, it doesnt excuse the repeated damage or poor quality control.The bed rail covers were installed incorrectly, per Pro Touch Collision.Attached to this email you will find:The repair estimate from Pro Touch Collision,The invoice paid by my insurance company,Photos of the scratches, incorrect and missing work.Ive spoken to my insurance adjuster, who confirmed that I was overcharged and charged for OEM parts that did not receive, meaning money is owed back to me. While they cannot reverse the payment at this point, they are waiting on resolution of this to determine if they will flag your location in their system they asked to be kept informed on the response.

  Business Response

  Date: 05/09/2025

  I am with Caliber Collision, and I wanted to reach out to you and help address your concerns. To see how we can help; would you mind providing me with the details of the center that you are dealing with? As soon as we see this, we will begin looking into this the matter on your behalf.
  
  

  Customer Answer

  Date: 05/09/2025

  BBB Dispute Resolution Department,
  Thank you for your message regarding my complaint against Caliber Collision Centers (Complaint ID: *********.
  I have reviewed the response provided by the business.

  While I appreciate their willingness to look into the matter, I do not consider this complaint resolved or satisfactorily addressed.
  I provided full details including dates, location, and individuals involved when I initially filed the complaint.

  For reference, the issue occurred at Caliber Collision in ***************, *******. My concerns involve:
  Being charged for OEM Mopar parts (as per the insurance estimate), but receiving *****************grade replacements without disclosure or consent.
  Repeatedly being misled by ***** and his team, who claimed key parts like the step bars were discontinued which I later confirmed through another body shop was not true.
  Additional scratches and improper installation of parts, including bed rail covers, which were verified by Pro Touch Collision.
  Being billed for parts that were not delivered or installed, including two RAM 1500 emblems.
  A general refusal by the shop to explain part markups or offer transparency in billing despite multiple requests.
  I have since obtained a second professional estimate that confirms both the quality issues and pricing discrepancies.

  My insurance adjuster has also reviewed the case and agrees that compensation is owed for overcharges and incomplete work, though they are unable to reverse the payment as it was already processed.
  At this point, I am still seeking:
  Reimbursement for the incorrect and unauthorized parts installed.
  Compensation for work that was billed but not completed or installed.
  An official acknowledgment of the false statements made to me regarding parts availability.
  Unless Caliber Collision can provide a clear plan of resolution not just another vague request for information already givenI will proceed with the following:

  Filing a formal complaint with the *********************************
  Taking legal action through small claims court.
  Publishing my full experience, including documentation, to warn other potential customers.

  I am still open to resolution, but it must include actual remedies and reimbursement not vague offers to look into it. I am happy to provide any supporting documentation you or the business requires.

  
  Thank you for continuing to assist in this matter.
  
  ***** *******

  Customer Answer

  Date: 05/10/2025

  BBB Dispute Resolution Department,
  Thank you for your message regarding my complaint against Caliber Collision Centers (Complaint ID: *********.
  I have reviewed the response provided by the business.
  While I appreciate their willingness to look into the matter, I do not consider this complaint resolved or satisfactorily addressed.
  I provided full details including dates, location, and individuals involved when I initially filed the complaint.
  For reference, the issue occurred at Caliber Collision in ***************, *******. My concerns involve:
  Being charged for OEM Mopar parts (as per the insurance estimate), but receiving *****************grade replacements without disclosure or consent.
  Repeatedly being misled by ***** and his team, who claimed key parts like the step bars were discontinued which I later confirmed through another body shop was not true.
  Additional scratches and improper installation of parts, including bed rail covers, which were verified by Pro Touch Collision.
  Being billed for parts that were not delivered or installed, including two RAM 1500 emblems.
  A general refusal by the shop to explain part markups or offer transparency in billing despite multiple requests.
  I have since obtained a second professional estimate that confirms both the quality issues and pricing discrepancies.
  My insurance adjuster has also reviewed the case and agrees that compensation is owed for overcharges and incomplete work, though they are unable to reverse the payment as it was already processed.
  At this point, I am still seeking:
  Reimbursement for the incorrect and unauthorized parts installed.
  Compensation for work that was billed but not completed or installed.
  An official acknowledgment of the false statements made to me regarding parts availability.
  Unless Caliber Collision can provide a clear plan of resolution not just another vague request for information already givenI will proceed with the following:
  Filing a formal complaint with the *********************************
  Taking legal action through small claims court.
  Publishing my full experience, including documentation, to warn other potential customers.
  I am still open to resolution, but it must include actual remedies and reimbursement not vague offers to look into it. I am happy to provide any supporting documentation you or the business requires.
  
  Thank you for continuing to assist in this matter.
  
  ***** *******

  Business Response

  Date: 05/22/2025

  The ***************, Arizona center has been notified of the complaint and will reach out to the customer with a resolution. 

• Initial Complaint

  Date:04/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my dissatisfaction with the service I received from one of your employees, ****, at Caliber Collision in *******************************************************************. I recently visited your location for repairs and encountered significant issues related to both communication and professionalism. **** demonstrated a complete lack of effective communication throughout the entire interaction. He failed to provide clear explanations of the services and estimates, leaving me confused and frustrated. On top of this, he made several degrading and discriminatory remarks that were both unprofessional and unacceptable. These comments made me feel uncomfortable and unwelcome. Furthermore, **** attempted to upsell services that were unnecessary and not correlated with the service papers, without any clear justification for why they were required. It felt as though he was more interested in maximizing the cost of the service rather than providing the necessary repairs in a straightforward and honest manner. This is highly concerning, as I came to your shop expecting quality service, not an experience that made me feel taken advantage of.I strongly believe that these actions do not align with the values of customer service that ********************************************* is known for. I hope you will address this issue promptly, as I do not want others to have the same negative experience with that unprofessional and rude male.

  Business Response

  Date: 04/28/2025

  The *********, VA center has been notified of the complaint and will reach out to the customer with a resolution. 

  Customer Answer

  Date: 04/29/2025

  Needs to be resolved by termination of employee, **** at the ***** Caliber Collision Chantilly location. It's not acceptable to act like that and ask personal questions and comment rude remakrs towards a person that does not relate to the service being done. Very unprofessional. I'm assuming he is also deleting ****** reviews which is a very dishonest buisness practice. So I took matters into my own hands and submitted a complaint to BBB. 

• Initial Complaint

  Date:04/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I attempted to pick up my vehicle April 11, when I was informed repairs were done, the door was not adjusted properly and there were still marks that was not done. I was told that they will take care of it come back April 14th. When I came back the 14th of April the door was not adjusted neither the marks I was concerned about. I also noticed paint bubbles and I asked can they please fix the problems. The General manager then came out and was rude, seemed upset that I wasnt satisfied with the job. I showed him my concerns and He asked me what was my schedule like, can I come back and it will be finished tomorrow, and not to mention it to the insurance company. I said Id rather mention it because I will need transportation while they fix my truck. He said usually insurance companies dont give extensions, they make things hard. I stated I spoke to insurance company already before I came here and they said they will extend it, but they need to speak with him. General manager said okay, and I said Im about to call insurance now so Id be able to leave with the rental, insurance approved another day. The next day When I picked my truck up and started it, on the dash board more than 9 light flashed on that didnt before I dropped my truck off. When I started it, it sounded like a motorcycle, the emergency break light, p light came on. I got out of my vehicle and asked why are all these lights coming on my vehicle. It was not like that when I dropped it off and it did not sound like a motorcycle. Even when I step on the acceleration it was not extremely loud when before I dropped my truck off, and the rpm did not stay on like it was on set cruise control. It would stay at a speed even without cruise control on and without me hitting acceleration, the horn sounds like its about to die out. I was furious.

  Business Response

  Date: 04/28/2025

  I am with Caliber Collision, and I wanted to reach out to you and help address your concerns. To see how we can help; would you mind providing me with the details of the center that you are dealing with? As soon as we see this, we will begin looking into this the matter on your behalf.
  
  

  Customer Answer

  Date: 04/28/2025

  I have reviewed the business response. The Auto Shop that I went to Address is

  Calliber Collision
  ******************************************************************;

  I reviewed the photos from the business response and those are actually some Photos that I took pictures of That kept coming on my vehicle the day I was at Calliber Collision April 15th before I pulled out of the garage and after, and which were some of my concerns that I spoke to staff about before I left and they claimed it was normal for all vehicles to do that when you start a vehicle. The emergency park light stayed on. 

  Customer Answer

  Date: 04/28/2025

  Before my vehicle was taken to Calliber Collision and accident, I was able to work 6 to 7 days a week out of my truck per week. The way my vehicle is now it was not like that before. I was able to drive my truck safely and to take passengers to her from the destination, safely. 
  Now my vehicle is not safe to drive, Im unable to drive. Nothing is holding my engine up. My mounts are missing. My vehicle was not jerking back-and-forth before drop off, my acceleration RPM was not doing what it is doing now. My emergency park light was not on before drop off, My antenna was not broken before drop off.  Nothing was wrong with my motor before a drop off. 

  Attached is how my under my vehicle looked before drop off. My parts were fine and Intact. 

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2025 ***** CX5 dropped off for repair Thu 4/17/25@8:30am at Caliber Collision (SHOP). This was an insurance claim repair I clearly stated to ****** M, (SVC-REP), that I wanted no bang out the dents with bondo filler on the damaged fender. I stated I wanted a new ***** replacement fender & parts This is a new 2025 ***** CX5 with less than ***** miles on it. ****** said that in cases like this a new OEM replacement fender is standard. That satisfied our concern. So, we signed the paperwork to have the repair performed and left. - Fri 4/18/25 SHOP called her car was ready. We arrived at 5:00pm checking the work, ****** arrived and walked us to our car. He pointed out how the technician(s) banged out the dent and filled in the remaining dents with bondo filler at which point I stopped him and told him that we will not be picking up our car that evening because the repair was not what we requested. The receptionist said that the mgr would contact me first thing Mon morning.- Mon 4/21/24@11:25am I called SHOP lacking the call from the mgr ****** answered my call and said that his manager was on a call and he would call me back as soon as he completed his call. The Managers Name is **** *.- Monday 4/21/25@11:50 ****, the manager called me, I gave **** a full recap of my experiences to date with the pertinent facts of the new ***** fender requirement for a current year 2025 ***** CX-5 with less than ***** miles on it which was confirmed by ****** stating that a new OEM fender would be standard for this type of repair. - My problem with SHOP is that the moment they realized that they we not being authorized to make the repair in the manner I required I should have been brought into the process where I would have had a better opportunity to then negotiate with the insurance company.- But SHOP not bringing me into the process soon enough, they screwed up and then made it worse by completing the repair in my opinion in a substandard manner for the newness of the car.

  Business Response

  Date: 04/28/2025

  I am with Caliber Collision, and I wanted to reach out to you and help address your concerns. To see how we can help; would you mind providing me with the details of the center that you are dealing with? As soon as we see this, we will begin looking into this the matter on your behalf.
  
  

  Customer Answer

  Date: 04/28/2025

  The Caliber Collision center in question is Caliber Collision #**** in  ********, Fl. 

  Customer Answer

  Date: 04/30/2025

  The business asked for information on the particular Caliber Collision Center.  It is Caliber Collision #****, *************************************.

  Business Response

  Date: 05/09/2025

  The  ********, Fl center has been notified of the  complaint and will be reaching out to the customer with a resolution. 

  Business Response

  Date: 05/09/2025

  Geico and our management have spoken with this customer in regard to his concerns.  We have escalated this to Geico again to see if they will approve replacing the fender.  They have spoken with the customer twice already and have denied replacing the fender. 
  
  Thanks
  
  ******* ******
  Regional Manager of Operations-***************

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hit a tire rubber in the road which caused problems with my radiator. It was so much confusion with them and the insurance company. They fixed the small radiator on my car and finally gave it back to me after 50+days. I went out of town got to my location had to add radiator fluid to my car. Not thinking anything made it back home went about 50 miles away from the house radiator leaking again this time worse. I called caliber collision spoke with an agent and was told to add radiator fluid. Sat in front of auto zone for 2and a half hours waiting for the car to cool down. Employee poured the radiator in. Soon as I drove away radiator came flooding out and I made it across the street. My car then shut down on me. A couple of days passed and I had it towed back cc. They didn't know what was happening with my car so they brought it somewhere else for help. Of course they didn't know either what was going on with the car so they told me it was the water pump and the thermostat which costed 3500. Got the car back and still leaking fluid. Caliber collision didn't do their dudeligence and check all the components of front end damage and if the pressuretest was done they would have seen it was leaking somewhere else. Not only was the small radiator busted but also the main radiator as well. I have reached out to corporate and still didn't get any resolution. Because of them I had to pay 3500 for no reason at all.

  Business Response

  Date: 04/28/2025

  I am with Caliber Collision, and I wanted to reach out to you and help address your concerns. To see how we can help; would you mind providing me with the details of the center that you are dealing with? As soon as we see this, we will begin looking into this the matter on your behalf.
  
  

  Customer Answer

  Date: 04/30/2025

  I have reviewed the businessresponse the caliber collision is in hwy 6 15569 SH 6
  ******************
  ************

  This was from May 2024 and because they did not do their due diligence I came out of pocket 3500.

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Date of transaction: Started Jan 31, 2024 when the van was picked up by the tow truck and delivered to Caliber Collision. They had the van one and off for 3 months.2. Insurance paid $14,000 for repairs 3. The business committed to repair and replace all of the damage that occurred to the front right hand side and underneath the van 4. The nature of this dispute is that they did NOT fix the van per the request and the van had to be taken to another collision center where per the insurance assessor, the van had to be totaled because of the incomplete and incorrect repair by Caliber Collision 5. I have talked to the manager on several occasions and he stated that they fixed the van to the best of their ability and took the money that the insurance company paid them.6. Van was returned several times where I asked for them to double check their work and to fix all of the issues that I pointed out, however, they never even tried to fix ANY of the issues. (example: Hood was not even on straight, manger stated that it came in that way. I was in a front end accident, so that needed to be repaired.)

  Business Response

  Date: 04/28/2025

  I am with Caliber Collision, and I wanted to reach out to you and help address your concerns. To see how we can help; would you mind providing me with the details of the center that you are dealing with? As soon as we see this, we will begin looking into this the matter on your behalf.
  
  

  Customer Answer

  Date: 05/06/2025

  I am rejecting this response because:   This matter has snot been resolved. They asked for the business address but I cant find the place to respond to them.

  Address of collision center that I have the issue with is:

  Caliber Collision

  ****************

  ******************

  Business Response

  Date: 05/19/2025

  The ********, ********* has been notified of compliant and will reaching out to the customer with a resolution. 

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am formally filing a complaint against Caliber Collision, ***************************************, for multiple incidents of negligence, substandard repairs, and procedural failures involving our 2024 ********** Atlas Cross Sport.Upon pickup, my wife was informed the vehicle had already been released to her father without our consent. He is not listed on the repair order or title, making this a serious breach of protocol and liability risk. Additionally, no final inspection or photos were taken prior to release, as confirmed by the releasing associate and ** ******.Shortly after, we discovered new damage large dents on the passenger-side doors that were not present when dropped off. We also noted serious repair flaws: bubbling paint, cracked VW emblem, bumper-fender misalignment, and broken bumper clips. ****** acknowledged protocol lapses and agreed to correct all issues.However, after weeks without updates, we were told the door damage now required a separate claim. ****** later speculated the damage was from an animal an illogical claim given the damage location. He again agreed to repair and order parts, but weeks later, we learned the parts were never ordered, and the process was reset.Worse, a certified ** dealership found broken parts left inside the engine bay and confirmed the bumper was improperly installed, posing a serious safety risk due to misalignment. These findings were documented with photos and video.We are requesting:Immediate, no-cost repairs using OEM parts A rental vehicle during repairs Refund of our $1,000 deductible Reimbursement of $241.68 for *** diagnostic services A formal investigation into Calibers practices Public listing of this complaint via BBB channels All documentation can be provided upon request. We seek a fair, timely resolution to this serious matter.

  Business Response

  Date: 04/28/2025

  The *************, ********* has been notified of the complaint and will be reaching out to the customer with a resolution. 

  Business Response

  Date: 04/28/2025

  I spoke to ******* on 4/22/25 and he stated he had it taken care of. In the past when he brought vehicle by I explained to him vehicle had been involved in another collision and would have to have a claim filed. I explained it looked like and animal was hit because hair was under the passenger door molding and lack of scratches. He said he would call in a claim and I would cover his deductible, but a collision had happened after the delivery of the vehicle. He called Geico and tried to file a claim for same repair already performed and they stated shop would handle. Geico called me and I stated the vehicle had been in another impact on top of the new panels replaced. They stated they would speak with him and he could file another claim. I spoke to him after this and he did not want to proceed with repairs on 4/22/2025 at 2:00 PM. 
  
  ****** *****
  General Manager

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a pair of expensive headphones in my car which all employees admitted to seeing and now theyre missing, Ive tried looking in every place imaginable to see if i had them and didnt I called the manager and he said I should take his word in believing his employees wouldnt do it, they have NO cameras (imagine that) they dont want to help me at all. They were over $250

  Business Response

  Date: 04/28/2025

  I am with Caliber Collision, and I wanted to reach out to you and help address your concerns. To see how we can help; would you mind providing me with the details of the center that you are dealing with? As soon as we see this, we will begin looking into this the matter on your behalf.
  
  

  Customer Answer

  Date: 05/07/2025

  I am rejecting this response because:   They want me to contact them but gave me no info on how to do that, I would like some sort of replacement 

  Business Response

  Date: 05/22/2025

  Could the customer please confirm which center the vehicle was serviced at? This will help us ensure the complaint is directed to the correct department in the appropriate city and state.

   

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was hit by a drunk driver while it was parked. ********************* was the males insurance holder. Brought car to Caliber to have it seen. They claimed total loss and took my vehicle a part. Mind you there was only body damage and I had been driving the car for over a month before they took it. Not only have do I not have my car they want me to pay to put it back together. They didnt ask me to take it apart. I am now stuck without a car until they can put it back together. I am a single mom of four kids and have no way to get to my job. I did have rental through progressive but no longer have and progressive is not returning my messages or calls at this time.

  Business Response

  Date: 04/15/2025

  
  
  I am with Caliber Collision, and I wanted to reach out to you and help address your concerns. To see how we can help; would you mind providing me with the details of the center that you are dealing with? As soon as we see this, we will begin looking into this the matter on your behalf.

  Customer Answer

  Date: 04/15/2025

  I have reviewed the business response. The problem we had is that I did not give Caliber permission to take my car apart. They were supposed to evaluate the damage on bumpers for price quote. The insurance company and Caliber partner up and decided what they were going to do my vehicle. When I tried to get my vehicle on Friday 04/11/2025 I was told that my vehicle was not together and that I needed to get authorization from progressive. Its my vehicle that I pay for and did not give anyone permission to decide what it was worth by destroying it. The labor is the most costly part and is what makes my car a total loss. I want my car back how it was previously. I have missed several days of work and I could lose my job. I am a single mom of four kids. The actions between the two companies is not acceptable. My car was able to drive without any problems, had no issues, has been looked over before I drove vehicle on 2/23/2024 day after accident. They are taking advantage of the law and insurance authority to cover up to 70%. They went out of there way to find ways to deem the vehicle a total loss. This is absolutely disgusting display of playing the system and causing harm to a person. My stress from the situation is not acceptable. 

  Customer Answer

  Date: 04/15/2025

  Now they are trying to say there is even more damage than they originally thought. This would make it unsafe to be on the road. This was not what they were originally stating. If they did more damage they should have to cover at their cost not mine. This is a ridiculous claim that involves both companies. Progressive and Caliber out not be honest or truthful.