Complaints

This profile includes complaints for Caliber Collision Centers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Caliber Collision Centers has 1419 locations, listed below.

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  Caliber Collision Centers

  2941 Lake Vista Dr Lewisville, TX 75067-3801

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  Caliber Collision Centers

  5401 S I-35 E Corinth, TX 76210-2317

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  Caliber Collision Centers

  1143 S Cedar Ridge Dr Duncanville, TX 75137-3070

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  Caliber Collision Centers

  975 E Highway 121 Lewisville, TX 75057-4402

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  Caliber Collision Centers

  2321 N Central Expy Plano, TX 75075-2534

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wrecked my truck in March on my farm. It was ugly, but still safely drivable, so the shop had me come in for an initial estimate and then bring it back a few weeks later, when they could "start" on it. Since April, I have received text messages saying that the vehicle "was in body", only for the tech to tell me that it really wasn't - instead saying that's just what his manger puts in the system, because it is then sent to the insurance company, making them look better. My truck has been at this shop since March. It is currently mid-July. I have heard nothing but excuses (parts and labor shortages) ever since taking it to the shop. As a former adjuster, I confirmed that all of the new and LKQ parts were available and able to be shipped within 24-48 hours. When I pressed him on their awful repair progress, the shop advisor told me that they have other, less serious vehicles that come in so they work on them first. This causes the repair tech working on my truck to keep getting pulled away. Essentially, they keep pushing my repair further and further back in order to improve their repair completion rate, at my expense. The truck wasn't even torn down for a supplemental estimate for at least a month - it just sat there. They have pushed the estimated completion date about 5 times now. Last week, I went down there and took a picture (attached) of their "progress". They told me that the rest of the repairs would go fast and that it would be about 5 more days. Today (7 days later) I went back and not only is the truck not anywhere close to being completed, they actually removed more panels - ripping the aluminum floor pan. No panels (doors, fenders, etc) have been painted. I'm paying my monthly car payment for a truck I can't drive and since insurance only covers 30 days of rental, I'm shelling out $700-800 a month for a rental. They have me over a barrel. This Caliber location is in Mt Juliet, TN.

  Business Response

  Date: 10/28/2022

  Business Response /* (1000, 10, 2022/09/06) */
  "I have already emailed customer his GEICO adjuster and left a message. When performing extensive aluminum repairs it takes time."
  
  - Brent W*****, GM