Business Profile

Auto Body Repair and Painting

Caliber Collision Centers

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Caliber Collision Centers's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

660 total complaints in the last 3 years.
245 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called to get an estimate to get work done for collision damage. I told the person that answered the phone that I will pay and it is not an insurance claim. I was told to go to the website to use the software to get an estimate. I used the software and submitted the request for an estimate. After I received the estimate, the website that provided the estimate said to call and schedule the work. When I called to schedule the work, I was told they were not doing any self pay work.
Business Response
Date: 03/08/2023
Good afternoon,

We want to make sure we address your concerns, but we are missing the center you dealt with. Will you please provide us with the address and city, please? This will facilitate our addressing of the issue is a timely manner.

Customer Answer
Date: 03/09/2023
(The consumer indicated he/she DID NOT accept the response from the business.)
I provided the information to identify the center in the Desired Resolution section. It is the ******** Caliber Collision center located at *************************************************************************************. Their phone number is **************.
Business Response
Date: 07/05/2023
******** Location has been notified of this complaint and will be reaching out to the customer
Customer Answer
Date: 07/05/2023
I am rejecting this response because: The response does not propose a resolution of the issue. I filed the complaint on 2/27/23. As of 7/5/23, I have not been contacted by the business to discuss the complaint. That timeframe is unacceptable and does not represent a good faith effort to resolve the issue.
Business Response
Date: 07/05/2023
******** Location has been notified of complaint and will be reaching out to customer.
Business Response
Date: 07/05/2023
******** Location has been notified of complaint and will be reaching out to customer.
Customer Answer
Date: 07/05/2023
I am rejecting this response because: The response does not propose a resolution of the issue. I filed the complaint on 2/27/23. As of 7/5/23, I have not been contacted by the business to discuss the complaint. That timeframe is unacceptable and does not represent a good faith effort to resolve the issue.
Business Response
Date: 10/05/2023
********, ** General Manager and Regional Manager have been notified of complaint and will reach out to customer with a resolution.
Customer Answer
Date: 10/05/2023
I am rejecting this response because: The response does not propose a resolution of the issue. I filed the complaint on 2/27/23. The business provided this exact response on 7/5/23. As of 10/5/23, I have not been contacted by the business to discuss the complaint. That timeframe is unacceptable and does not represent a good faith effort to resolve the issue. Note that BBB closed the complaint as unresolved on 7/31/23.
Business Response
Date: 02/28/2024
We have made multiple attempts to contact the customer and have exhausted all possible solutions.
Customer Answer
Date: 02/28/2024
I am rejecting this response because: I have never been contacted by Caliber Collision Centers. I have not received any phone calls, text messages, emails, letters or any other type of communication from them.
Customer Answer
Date: 02/28/2024
Please close this complaint with current comments/responses documented in the complaint after the allotted time for a response has passed. Providing responses that do not make any effort to resolve the complaint is harassment; I made the complaint almost a year ago. The business has made no effort to contact me or provide any meaningful response. They should not be allowed to provide any additional responses. Thank you.
Customer Answer
Date: 03/04/2024
The case should be closed because the business is using it to harass me. However, the wrong conclusion was made. The business has not made any effort to resolve my complaint. They never contacted me. Please change the conclusion - they did not make a good faith effort to resolve the complaint. Please include my last response in the summary when it is closed. That should not be left out of the record. Thank you.
Initial Complaint
Date:02/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My car tow there because it was an a accident they kept the car for a few months n told me they repaired it this was june28,2021 I kept having problems with the car after so I was taken it to the dealership where I bought the car from they told me everything was fine jan13,2023 the sensor on my car was light up my car was stuck in the middle of the street with my kids I had to tow it home I made an appointment with the dealership n had it tow there they kept it for a month to run test on my car come to find out none of the work from this company was done correctly I have not been able to drive my car or go to work it been 1 months
Business Response
Date: 02/27/2023
We want to make sure we address your concerns, but we are missing the center you dealt with. Will you please provide us with the address and city, please? This will facilitate our addressing of the issue is a timely manner.
Customer Answer
Date: 02/28/2023
(The consumer indicated he/she DID NOT accept the response from the business.)
********* ** **** ******* 92506
************************ also printed out of work order of the repairs the caliber is supposed to make that was not made correctly
See Attachment/File: image
Business Response
Date: 03/08/2023
Hello,

The guest called in and had a concern and spoke with *** the ** and *** asked to have the car brought back and or to it back if necessary.
The customer stated she wanted to take it to another dealer/mechanic to have checked and we said ok and please let us know if they need anything form us.
We have not been contacted regarding any concerns. For our final inspection and calibrations we had them done at *************************************************************

Thank you,
*********************
General Manager

Customer Answer
Date: 03/09/2023
(The consumer indicated he/she DID NOT accept the response from the business.)
OK I'm totally lost here. I never called and spoke with ***. I never told him I was taking my car to another dealership that's false information my husband called. I told him that something was going on with the car. I do not know the conversation between them, but I never spoke with ***. I never spoke to nobody there regarding my vehicle.
Business Response
Date: 03/10/2023
***Document Attached***
Customer called back and spoke to *******
We are doing what we can to get the car and resolve ASAP.

-*********************, General Manager
See Attachment/File: BBB Complaint Case ********.png
Business Response
Date: 03/10/2023
Hello,

I was asked to take a call as the guest asked for the **.
It was the customer from this complaint. ***** was on the line with *** in the background speaking up as he started to tell me the comments sent back to them were incorrect and while he was talking *** kept speaking up adding in comments. She got on the phone and did more of the same and I listened and when the opportunity came up I stated that the I am the ** and my name is on the communication they received however I am not sure of all the details and at this point there are 5 people referenced in the communication. I suggested that we stop talking about the past details and I would like to help them. *** instantly stated "you will hear from our attorney" and said *****.

Anything I can do to help?

*********************
General Manager
Initial Complaint
Date:02/14/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
see attachment
Business Response
Date: 02/27/2023
******** Center has been aware of customer complaint and is working on a resolution.
Business Response
Date: 02/27/2023
Good morning ******,

I am following up with you on this customer. He is saying he has an issue with the repairs. I advised him that he would need to contact you guys directly as he is not allowed back on our property. I advised him that any issues related to the repairs can be handled, but he must act like a decent human being. I told him I would have you guys reach out to him. I know he has cussed out Nationwide as well. I just did not want to get ***** involved until you guys had a chance to address this. Give me a call if you have any questions or need me to do anything else.

Thank You!
*******************
General Manager

Business Response
Date: 02/27/2023
Good Morning,

I have been in contact with ************************ and **** on this one. **** advised there will be no communication with ph until he can speak respectfully and professionally. I have been on the phone with him 6 times in the past 24hrs and unfortunately have had to hang up on him. I just got off the phone with him a few minutes ago and advised him that we all want to help but will not do so until he can communicate respectfully. Thanks

**************************
Manager- Nationwide Insurance

Business Response
Date: 02/27/2023
***Document Attached***
Please review attached audio from customer to insurance company, we are happy to help if this customer could communicate in a civil manner.

- ******************, Regional Manager
See Attachment/File: ************************* Audio.m4a
Customer Answer
Date: 03/22/2023
See attached.
See Attachment/File: ConsumerResponse-DISSAT.pdf
Initial Complaint
Date:02/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Garage provided incorrect information about the ETA for the car being ready, did not provide updates to the current status of the repair and when asked for a new ETA responds with not being able to do so.It baffles me that was able to provide ETA in the first place, then not meet it, then not being able to provide it, holding my car hostage without me having zero idea when the car can be ready for a pickup.
Business Response
Date: 02/27/2023
Business Response /* (1000, 5, 2023/02/16) */
We want to make sure we address your concerns, but we are missing the center you dealt with. Will you please provide us with the address and city, please? This will facilitate our addressing of the issue is a timely manner.
Initial Complaint
Date:02/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My truck was at Caliber Collision for 125 days for body repair following an accident. Caliber informed the auto insurance company that the repair time would be 45 days. The insurance company will not reimburse me for my rental cars fees for the 125 days without documentation from Caliber Collision as to why the repair took longer. Myself, USAA insurance and ********************* have contacted Caliber ******** multiple times for the needed documentation. *****, the manager at Caliber said he would sent the needed information but never has done so and every time I call there is a new reason as to why ***** is unavailable;"he left early for the day, he isn't in today, he will call back, he had a death in the family and the list goes on. I need the requested documentation to be provided to the insurance company. This information was initially requested the first week of January.
Business Response
Date: 02/13/2023
Good afternoon,

We want to make sure we address your concerns, but we are missing the center you dealt with. Will you please provide us with the address and city, please? This will facilitate our addressing of the issue is a timely manner.

Best,
***********************************
Marketing
Customer Answer
Date: 02/14/2023
(The consumer indicated he/she DID NOT accept the response from the business.)
The address is ********************************, *******, ** *****.
Thank you for your help in this matter.

RO Number: **********
Customer Answer
Date: 02/16/2023
The Point-of-Contact for the documentation to be sent to is:
****************************************
*************************
**************************
Business Response
Date: 05/15/2023
Good afternoon,

We want to make sure we address your concerns, but we are missing the center you dealt with. Will you please provide us with the address and city, please? This will facilitate our addressing of the issue is a timely manner.

Best,
***********************************
Marketing
Customer Answer
Date: 05/16/2023
I am rejecting this response because:
Your shop on ****************, *******, **, ***** did not adequately provide a detailed timeline for my vehicle's repairs. My truck arrived at your shop 8-23-22 and was not released until 12-22-22. The timeline ******************************* provided was inadequate with over 2.5 months of lag time where my vehicle just sat there not being worked on in this shop. No communication was ever provided to me as to the status of parts or staffing shortages. As a result of this poorly managed shop and lack of details on the timeline, I ended up recouping only 55 days instead of the 125 days my truck was in the shop, I lost over $3000 for rental car reimbursement.
Business Response
Date: 06/02/2023

I have researched this case with the ** **** that was over the center at the time (ccd) and the ** Chaise. Both have let me know that during this guest first BBB complaint on Feb 17th a timeline was provided. It was also made clear at that time that Caliber would not be sharing any responsibility for any loss of use requests. Currently there are no further details to provide that Caliber hasnt already provided.

Thank you.
*****************, Regional Manager
Initial Complaint
Date:02/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 22nd, 2022 I dropped my car off at the Caliber Collision on Four Mile Run in Arlington, VA. The body repairs were fairly significant and they quoted that I would have to leave the car there for at least a month. Initially, customer service was wonderful. However, I was leaving the country for 3 months on a volunteer trip (which they were aware of because I had to give them the information for my roommate who would come to pick the car up once it was done). Things progressed well but then the week it was supposed to be picked up, they contacted us saying it would be several more weeks for repairs. At this point I was overseas and could not follow up. On August 30th, 2022 the car was picked up by my roommate and it seemed to have no issues. In late October, (still overseas) I was gathering some information for my car insurance and requested that my roommate send me a picture of my car's odometer. It was then that I noticed an extra 600 miles on my car, and there was a "service required" alert -706 miles ago (I am very diligent about servicing my car when alerts first pop up). I asked her to send me the discharge paperwork from the body shop on which the intake odometer was filled out, but the outtake odometer was intentionally left blank. I followed up with the shop via email and phone to speak with someone and these contacts were never returned. At that point, the car had been sitting in my garage for about a month and I felt I had no recourse, however it was very clear that during the time the car was in the shop, it was driven over 600 miles.
Business Response
Date: 02/27/2023
Business Response /* (1000, 5, 2023/02/16) */
I just spoke with ****** ***** explaining that her original estimate was done on 7/6/2022 by a liberty field adjuster at her home and that the milage was entered incorrectly by the adjuster showing 26757. She is looking for the original photos that she submitted to cross reference the mistake. She dropped off her vehicle at the center on 7/25/2022 and we have the odo photograph at 27355 which is a 598 mile difference. I emailed her our photo to show proof. I believe once she gets or finds her photo we are all good.

-Terrell ********* General Manager
Initial Complaint
Date:01/30/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of the transaction occurred on August 10, 2021 at 14:57:53 of $750.00, per insurance deductible purposes. The reason for auto repair was due to having damages to my front bumper when left parked. As a result, I had to pay out of pocket for the deductible even though it wasn't my fault. The AAA insurance agent named Cullen ****** started the claim process and I received the claim number as follows: AAA CLAIM XXXXXXXXX. He then referred my claim to a list of Caliber Collision, one was located in 50 Medway Rd, *** ******* ** XXXXX, the contact number is (XXX) XXX-XXXX. Currently, my vehicle is unable to exceed a certain speed and reactivity time is limited. There seems to be tampering with the vehicle's computer and now my vehicle seems to have internal issues. The engine is working harder and seems to not want to accelerate quickly. I tried resolving these concerns with the location and the service advisor named Nelson **** doesn't want to deal with it. Please, advise in resolving.
Business Response
Date: 02/27/2023
Business Response /* (1000, 7, 2023/02/16) */
This complaint was already responded to back in 2021. I have attached a copy of the response as well as our last note in C1.

collections ticket#XXXXXXX for $750: RO# XXXXXXXXXX:SIGNED FINAL BILL, SIGNED RCPT, PIC OF RETRUED PAYMENT & COPY OF OM TICKET.CUSTOMER DISPUTED CC DED PAYMENT AND WAS REFUNED BACK THE $ FROM CORP. FROM C1 NOTE ON 8/13/21: Owner came by early Wednesday for a missing clip. Tech replaced missing clip. Late Wednesday 8/11 owner called and stated he was having some acceleration issues with his vehicle. I made arrangements with him to bring vehicle back on Thursday and that any concerns he had he could go over with Nelson and that I would follow up with him when I returned on Friday. On Friday I was made aware that the owner filed a complaint the BBB and OM Kelley advised he has taken his vehicle to Marin Subaru to have his issues diagnosed. I went to Marin Subaru and spoke with Service Advisor Jesse ****. He advised that the owner has aftermarket equipment installed on the vehicle and that they are unable to diagnose his issues due to this. Jesse explained that the head unit has been replaced and that there is aftermarket wiring and data lines underneath the dash. Marin Subaru also diagnosed an AC leak. I provided Jesse with the final bill of all the repairs that were done by us to the vehicle. He advised that the owner told him he was not provided any documents of what repairs were made to his vehicle by Caliber. I received a call from Auto Club and spoke with Will. He asked that we have a conference call with the owner since he will not speak directly with Caliber. Will had owner explain his concerns. Owner accused Caliber of putting these aftermarket items on his vehicle along with altering his vehicle wiring. Will and I explained to the owner that is not what Caliber does and would have no reason to do any of the things he is accusing us of. Owner is unaware of how this happened and is unable to explain how he determined Caliber made alterations to his vehicle. Will discussed with the owner regarding the AC leak that if it is related to the loss.

-Derek ******, General Manager
Initial Complaint
Date:01/26/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 29, 2022, I took my car in to be repaired. At that time I was told it would be 2-3 weeks. They expected 2 but if they needed to order a part it would be 3 weeks. Between the 2nd and 3rd week, I called to get a status and was told that on Tuesday, January 17 it would be going to paint. Then on Wednesday, January 18 I received notice that it would be going to paint on Friday, January 20. I called and spoke to both Dustin and Jeff and was told they had an issue in the paint department and it caused a delay. At that time I was also informed for the very first time that they had to order a part. I was told by Jeff that they would get my car into paint as soon as possible. When asked about the process for the paint, Jeff explained that the paint is very quick and they do a quick dry so once it is in paint it is done in less than a day. On Monday, January 23 Dustin called me and said that they just got it back from paint and the next step was to get it reassembled, calibrated and detailed. On Tuesday, Dustin called and said they had it 99% reassembled, but needed to get a new rim because the one they had was bent. They would have one delivered on Wednesday and get it all finished up. On Wednesday, January 25, Dustin called and said that they were not able to complete the car. The inspection is planned for Thursday and when pressed on when it would be done, he would not confirm. When pressed to see if it would be completed by Friday, he would not confirm. At this point I just want to get my car completed and returned.
Business Response
Date: 02/27/2023
Consumer Response /* (2000, 6, 2023/02/02) */
This case has been resolved. The repairs on my car were finally completed and I now have my car back. This case can be closed.
Initial Complaint
Date:01/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi my name is **** ***** My 2021 land rover discovery is at caliber collision off of division st arlington tx. My car been at the shop sense November 28th 2022 the guy in charge of my car has been giving attitude sense the beginning has been lying the whole time about my car progress been changing stories everytime he calls me now is telling me there going to keep my car another month more because of a part issue when the owner brand of my suv land rover told me that was a complete lie that the part he's waiting for nobody will get hands on it till the 2nd week of March! My rental with my insurance has already ended so I told the area director to this location the things I was going through told me he would have a rental for me if the part lasted then usual time frame they keep changing the due dates now I been without a car for 3 weeks now he never kept he's word! My insurance claims he's ignoring them and he's ignoring me as well haven't heard from caliber collision sense then!! Was told they aren't even putting the oem parts I specifically said I wanted from land rover only !! If they going to continue to stay with my car for months they need to keep there word and give me a rental till it's done or total my car like I said from the beginning they did everything possible to not let it happen from being totaled most likely the frame was messed up and I was lied too!! This is to much of a wait for something they said they would have done in a couple weeks when It was dropped off that my damages wasn't serious seems to me there hiding alot of things that aren't written on that adjustments list.
Business Response
Date: 02/27/2023
Business Response /* (1000, 5, 2023/01/26) */
I have spoken to the customer, and we have come to an agreement. Center will assist with a rental to help her out. I will be meeting with her tomorrow morning at the center to discuss the repair in detail. Customer will be updated and working with me moving forward.

-Bill *** Regional Manager
Initial Complaint
Date:01/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My car was taken to Caliber Collision in **********, ** on ********************************************** mid-September of 2022 per my insurance company's request. They held my car up until today, January 12, 2023, without calling once with updates, delays, or anything that went wrong. On January 11, 2023, I was told by the new receptionist my car was at another shop getting an alignment. She also told me that the previous receptionist "quit", and was purposely not ordering car parts, hence why I was waiting 3 weeks on one tire. I eventually had to pay $200 myself to get a tire so they could finish it. I got the car today, January 12, 2023 with multiple scratches to the bumper and other areas of the car. The bumper was what was wrong with my car and I needed a new one. Apparently, when it came it was damaged and had to be sent back. I didn't know this until I called for an update since they weren't going to. This is supposedly the new bumper, and it is still messed up. Also today, January 12, 2023, I got 5 minutes up the road to the gas station, and my key dies on me with no indication from Caliber Collision that I would be having electrical issues. The "alignment" they told me about never got done. My car pulls hard to the right and violently shakes when I am braking. I would like a refund of my $500 deductible, and $200 for the tire I had to pay for as well as the actual alignment I'm going to have to pay for. I will be speaking with my insurance company as well, but this auto shop had my car for 5 months and gave it back in worse condition. The following day, today January 13, 2023, my wheel well cover came off on the interstate and damaged my bumper again. They use other shops for alignments and suspension work and claims it was not them who incorrectly put it on, but the other shop. This insinuates that they did not fix my bumper which is a lie because they took the old one off and ordered 2 different bumpers. Pictures added are from Jan 13,2023, after the car was "fixed" for 5 months.
Customer Answer
Date: 05/25/2023
Yes thank you for getting back to me. Unfortunately there has bans zero effort on the business part to get in contact with me regarding my reimbursement of the tire i purchased to get my car back. I have placed a copy of the receipt above as well. Overall satisfaction of the car Im not very pleased, I still have to replace my driver side wheel well cover from when it was ripped off from poor installation. Thank you again for reaching it out.
Customer Answer
Date: 05/25/2023
Yes thank you for getting back to me. Unfortunately there has bans zero effort on the business part to get in contact with me regarding my reimbursement of the tire i purchased to get my car back. I have placed a copy of the receipt above as well. Overall satisfaction of the car Im not very pleased, I still have to replace my driver side wheel well cover from when it was ripped off from poor installation. Thank you again for reaching it out.
Business Response
Date: 10/05/2023
********************* General Manager and Regional Manager have been notified of complaint and will work on a resolution.

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Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Customer Answer

Business Response

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