Complaints

This profile includes complaints for RealManage Dallas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  RealManage Dallas

  6400 International Pkwy STE 1000 Plano, TX 75093-8212

  
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  RealManage Charlotte

  8301 University Executive Park Dr Ste 130 Charlotte, NC 28262

  
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  RealManage Palm Beach Gardens

  300 Avenue Of The Champions Ste 120 Palm Beach Gardens, FL 33418

  
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  RealManage Osprey

  16 Church St Osprey, FL 34229

  
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  RealManage - Roselle

  34 Congress Circle West Roselle, IL 60172

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am on the board of our ** HOA and we have been unable to reach anyone to help resolve a billing issue for nearly a week. They have not paid our trash vendor in more than 2 months and they stopped service. We have called and emailed our PM, her supervisor and HER supervisor multiple times for nearly a week and no return message. We have called the home office and left messages for a returned call there with no response. We had to pay with personal funds to cover the trash pick up. I think its safe to say they quit and are no longer serving as our property managers but they have all our funds and we have no idea how to access those to pay other outstanding bills. This is criminal!!

  

  Business Response

  Date: 01/29/2024

  RealManage LLC is the managing agent for Northridge Villas. ******* *******, Director is Community Association Managers, is the current acting Community Manager assigned to the association. ******* has been in communication with ************************* regarding the association, specifically the trash services. The previous Community Manager failed to pay invoices to ******** Services however ******* has confirmed that all outstanding invoices have now been paid directly to the service provider and trash services have resumed. The ***** of ********* submitted invoices paid by ***** members and a check request was submitted to Corporate Accounting to reimburse the out-of-pocket expenses. We will ensure that ***** members are reimbursed directly for the out-of-pocket expenses and placed as an account adjustment per their request.

  Customer Answer

  Date: 01/29/2024

  I am rejecting this response because:   There are no assurances that this will not happen again.  ************** members tried for more than a week to get a response from anyone, including ******* *******, with no return calls or messages.  This is unacceptable and an acknowledgement of that and outline of steps to ensure it does not happen again are necessary. 

  

  Business Response

  Date: 01/31/2024

  We do apologize for any issues and ******* ******* has now taken over the account to ensure this does not happen in the future.  She will be sending a communication to the entire Board this week (you may have already received it) so she can start work on any current/pending issues for your community.  

• Initial Complaint

  Date:01/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Argus HOA management was my original HOA management company. We were changed to Real manage in July in July to HOA payments were taken one from Argus one from Real manage in August one payment was taken from August and the other payment was taken from Real manage I tried and tried and tried to get back my extra two payments to no avail from both Argus And Real manage and it never happened so my bank cordially refunded the two extra HOA payments so I total of four HOA payments were made in July and August when theyre only needed to be to so I started corresponding with my New Hoa which is Real manage that I have had nothing but problems with since the day we started there is no communication The left-hand does not know what the right hand is doing and they have made huge mistakes on my HOA personal data for HOA payments for an example. There was like a $9000 deposit but a $10,000 withdrawal that was not made by me I can send proof at any point that you need. I have it all And this continues to happen. My HOA has never been the correct balance since I started with them in October they finally got my page figured out and I was at a $95 balance because I needed to pay that months HOA my HOA was $95 a month by November, my HOA was up already almost to $500 I have made over 50 emails and this is not an exaggeration I have made over 50 phone calls trying to correct this I am at my **** end. I even went as far as contacting the *** of the company , the president of the company and anybody else who would listen to know ***** I am seriously considering hiring an attorney this is nonsense. This is unethical and this is abuse of their clients and I am not the only one who has this situation and all are in their favor. I can get you proof of that as well , please help I am in desperate desperate need ***************************** ************

  

  Business Response

  Date: 01/31/2024

  The account was corrected per the statement on her account to reflect the missing payments not accounted for. After, the account had an excess outstanding balance added but part of it was it from her still owing November and December because she was waiting for her account to be properly accounted. Her biggest issue was the lack of attention/communication to this matter to get this addressed. I facilitated as much as possible following thanks from her.
  
  
  

• Initial Complaint

  Date:01/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 6 **** we came home to find our water had been shut off. No notice and it is a big inconvenience we need water. We cannot wash our hands or use the bathroom. We did not get a notice for today. We did get an email for Monday Jan 8 for water shutoff.

  

  Business Response

  Date: 01/29/2024

  On January 6th the management company for **** Coronado 2 & 3 reached out to me letting me know that there was an emergency mainline water leak that needed to be fixed immediately. **** Coronado 1, 2 & 3 are on a loop water system so anytime a plumbing issue has to be fixed, all of the water for the whole property has to be turned off. She said that it wouldn't take them long to fix. The next day *****(the manager for Mesa Coronado 2 & 3) called me and let me know that apparently the plumbers she had hired ran into a bunch of issues with the repair and worked until 3am on site to fix it when she had told them they needed to turn the water back on at 10pm. The next morning, I sent out an eblast letting everyone know what was going on. The Monday January 8th scheduled shut off was for a completely different leak located in Mesa Coronado 1. 
  
  

• Initial Complaint

  Date:01/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  REALMANAGE HOA notified me on 12/19/23 about a missed payment of HOA fees from June 2023. They outlined 6 months of additional late payments after missed June payment plus late charges. I was never notified June payment was not received. I checked my records which shows June payment was mailed and never returned to me on or about June 1st 2023 for the amount of $81.32 check numer ****. RealManage says they never received it. They never notified me but continued to process my payments each month and add on late charges through December 2023 alonh with a legal processing charge to total $266.32. I sent them what my files show. My bank does not show RealManage processed check **** nor my bank. **** never returned it to me. I asked them to check their records for a possible processing error. My payments were sent i early to avoid late charges. Even though June payment was missed according to them late charges for each month thereafter should NOT have been added.

  

  Business Response

  Date: 01/08/2024

  Update for BBB Only: We are working on this. We should have a response by next week. Please do not send this to the customer. Thank you!

  

  Business Response

  Date: 01/17/2024

  We regret to inform you that we have not received payments for the months of May and June. Monthly statements were diligently emailed to you, commencing in June, and can be readily accessed upon signing into your account. In the event that the payment has not been dispatched, kindly note that there is no amount to refund.
  It is plausible that the payment may have encountered issues during postal transit with ***** Alternatively, we recommend checking the Resident Portal for payment status or referring to the emailed/mailed statements provided. Furthermore, a review of your bank statements should confirm whether the payment was deducted, serving as an alert to its non-receipt on our end.
  We appreciate your prompt attention to this matter and are available to assist with any necessary clarification or resolution.

• Initial Complaint

  Date:01/03/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I ******************* Percha our home and Harmony ***** phase 1/25 years ago. United community management was one of the many property management companies that we've had and have been terminated due to lack of compliance with the homeowners association contract. Much to my dismay the new board a few years ago reinstated them and now after failing on the property management they have unbeknownst to us being acquired by real manage property management and have changed all of their internal contacts which we found out still exist but all go to this one phone number that will repeat the menu constantly until you choose a call back which you receive under another number and a customer service staff that sounds more like a collection agency and gives you bogus supervisors and eventually the names of United community management rep *********************** who has yet to answer any transfers and has no voicemail so there is literally no means of communication with United and real management after being contacted December 8, 2023 for the coupon book has just mailed them January 2 per their representatives who say it will take 30 days to process a payment and can email you the registration for the company portal which allows credit card payments and have done so with screenshot of the confirmation yet nothing has gone through my bank. This is a fitting demise to United community and whoever real manage is with partners in co-op and locations all over but just one call center phone number that will lead you nowhere or maybe court

  

  Business Response

  Date: 01/08/2024

  Update for BBB Only: We are working on this. We should have a response by next week. Please do not send this to the customer. Thank you!

  

  Business Response

  Date: 01/30/2024

  Mr. and *****************, 
  
  
  We apologize for the issues that have been handled in communication during the transition period. The Association has officially been transitioned to RealManage and United Management is no longer in place. With any type of transition there are difficult times and we apologize for these errors. We have reviewed the account and see that all payments have been posted. *************************** extension is **** and ********************* is the *** and his extension is ****. Also, they both can be emailed at *********************. Again, we apologize for any inconvenience during the transition phase. 
  
  
  

• Initial Complaint

  Date:12/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company has continually harrassed ** as homeowners and repeatedly has fined for weeds without proof. This was the photo they sent showing no weeds on the lawn. We've sent repeated photos disputing the allegations but fail to acknowledge and continue to reprimand us with fines. This is abuse of power and harassment.

  

  Business Response

  Date: 01/08/2024

  Update for BBB Only: We are working on this. We should have a response by next week. Please do not send this to the customer. Thank you!

  

  Business Response

  Date: 01/16/2024

  After conducting a comprehensive review of your account and engaging in consultations with the ***** of ********* of your community association, we have identified an open violation related to the presence of weeds on your property. Our dedicated manager has been responsive to all your emails and provided photographic evidence highlighting the specific area requiring attention.
  This matter underwent a thorough examination by your community board of directors to ensure consensus on the identified violation. Following their review, the ***** has concurred that the violation warrants attention and resolution.
  We understand the importance of promptly addressing this issue. Your satisfaction is of utmost importance to us, and we appreciate your understanding as we work towards a resolution.

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am unable to reach anyone who can resolve my property manager issues.Can't resolve violation issues they ignore my requests.Can't address several violations against the association Can't address the neglect by the property manager

  

  Business Response

  Date: 01/08/2024

  Update for BBB Only: We are working on this. We should have a response by next week. Please do not send this to the customer. Thank you!

  

  Business Response

  Date: 01/29/2024

  Mr. ********************************* apologize for the inconvenience on this matter. We have reviewed the case and went into our communication logs to find that the Manager has corresponded back to you regarding the matters to which you emailed. Please note that the ***** of ********* has the final approval on all Association matters, not the Management Company. It is our role to advise the ***** Members on all matters of the Association, to include any types of violations, then the ***** needs to approve an action. As we are aware there are no violations against the Association directly, however, please feel free to provide us any information for review. 
  
  
  

• Initial Complaint

  Date:12/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issue with homeowners association sending mi account to collection without any communication to my person resulting in collection fees and other unnecessary charges. Management company refuses to talk to me and get a resolution stating that my account is on collection and nothing they can do. Also try communicating with collection office and had no luck they are unable to answer why management company don't communicate to me on the delinquent account. I just want to pay my delinquent account and stay on top of my dues. But they are making it impossible because they want to charge an exaggerated amount of fees and penalties. Management company will not let me make any more payments making this issue bigger and more expensive.

  

  Business Response

  Date: 01/08/2024

  Update for BBB Only: We are working on this. We should have a response by next week. Please do not send this to the customer. Thank you!

  

  Business Response

  Date: 01/17/2024

  You have been referred to an attorney for collections. In October, the Community Association Manager (CAM) was contacted by the attorney as you sought to have legal and collection fees waived. The Board, upon review, did not approve the waiver of these fees, and this decision was duly communicated to the attorney through official board correspondence on fees via email.
  It is imperative for you to engage in communication with the legal representative to facilitate necessary arrangements. The most recent recorded interaction occurred during a call on December 19th. As per the CAM's extensive research and knowledge, there has been no further outreach from you through any other means since October of 2023.
  We encourage you to establish communication with the legal representative for any pertinent discussions and resolution. If there are additional queries or concerns, we remain at your disposal for further assistance.

  Customer Answer

  Date: 01/20/2024

  Have talk to both management company and attorney to try to solve this issue, without any luck. Management company simply states that my account has been directed to collection and I cannot make any payments thru them and they are not allow to disclose any more information. And attorney sates I have to pay all these extra fees and excessive amount of money. Real manage  had no right to send my account to collection without communication to my person. As they have my email address and phone number but did not hesitate to try to contact my person for outstanding balance. 

  Customer Answer

  Date: 01/24/2024

  I am rejecting this response because:   

  Have talk to both management company and attorney to try to solve this issue, without any luck. Management company simply states that my account has been directed to collection and I cannot make any payments thru them and they are not allow to disclose any more information. And attorney sates I have to pay all these extra fees and excessive amount of money. Real manage  had no right to send my account to collection without communication to my person. As they have my email address and phone number but did not hesitate to try to contact my person for outstanding balance. 

  

  Business Response

  Date: 01/29/2024

  The owner's account is currently managed by the HOA's designated attorney, necessitating that any discussions about the account be directed through the legal representative. The attorney is happy to help and awaits the owner's outreach for any assistance needed.Tell us why here...

  Customer Answer

  Date: 02/01/2024

  That is the whole issue as you see management company does not want to share any information or communication to mi person or any other on my behalf and not willing to work with me on solving this issue. I have try multiple times to communicate with them and set up a payment plan to get cut up and not fall behind any more but they are simply ignoring my request 

  Customer Answer

  Date: 02/01/2024

  I am rejecting this response because:   That is the whole issue as you see management company does not want to share any information or communication to mi person or any other on my behalf and not willing to work with me on solving this issue. I have try multiple times to communicate with them and set up a payment plan to get cut up and not fall behind any more but they are simply ignoring my request 

• Initial Complaint

  Date:12/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The water in my community has been turned off several times this month without notification. The 2 times that we did receive notification, the water was still not turned back on by the time stated on the notice. When I called to ask for more information, I reached the voicemail every time. *** left several messages and never received a return call. They have never offered rent credit or hotel credit or any other solution to the tenants. This has been an ongoing issue for the 3 years Ive lived here.

  

  Business Response

  Date: 01/08/2024

  Update for BBB Only: We are working on this. We should have a response by next week. Please do not send this to the customer. Thank you!

  

  Business Response

  Date: 01/17/2024

  We appreciate your communication regarding the recent water shut-offs at ********** Terrace Condos, and we understand the importance of timely notifications for such events.
  In our efforts to keep residents informed, we routinely send out email notifications well in advance of any scheduled water shut-offs. In the case of emergency shut-offs, we make every effort to promptly communicate the situation to all residents through email.
  Upon reviewing the records, it appears that we have reached out to the owner of your unit on multiple occasions. However, we understand your concerns, and we want to assure you that maintaining open lines of communication is crucial to addressing such issues effectively.
  As per our policy, it is the responsibility of the unit owner to relay pertinent information to their tenants, including any communication related to the property. In the event that you are not receiving updates from your unit owner, we kindly recommend reaching out to them directly. Requesting that they keep you informed of any emails or notifications pertaining to the unit you are renting will ensure that you stay well-informed about such matters.
  Thank you for bringing this to our attention, and we encourage you to reach out if you have any further questions or concerns. Your satisfaction is important to us, and we are committed to addressing issues promptly and efficiently.

  Customer Answer

  Date: 01/17/2024

  I am rejecting this response because: once again the water is turned off today outside of the stated times. The issue is not communication from the owner of the property I rent, the issue is Vision and your lack of honest communication. Todays notice said 9:00-2:00pm and the water was off at 8am. The problem is Vision. This is the 9th or 10th time in under 2 months. This is unacceptable. Id like monetary reimbursement. 

  

  Business Response

  Date: 01/30/2024

  Vision received your complaint regarding the recent water shut offs at ********** Terrace Condos. ***** has stated that she does notify residents via an email blast when I have a scheduled water shut off prior to the date, and if an emergency shut off occurs, ***** also email residents to advise them. It is the responsibility of the unit owner to be in contact with their tenants.  If your unit owner is not contacting you, please reach out to them and request that they advise you of any emails they receive regarding the unit you rent. I was unaware that the vendor did not follow the communicated time and I have expressed my displeasure and will make sure that it is confirmed on future cases.   I know this is an inconvenience, and I am working with board to update the system, which should also assist in less shut off notifications.   Unfortunately, the system / pipes underground are 40 years old and in need of replacement.This is a large project that the board is aware needs to be addressed,  I am working on quotes currently.     

  Customer Answer

  Date: 02/01/2024

  I have a question regarding my response to this complaint. How do responses affect their ratings with the BBB? 
  
  If I accept this response and the case is closed, will the complaint be available for the public to see or does this still affect their rating?  I am not satisfied with their response - however I dont believe this will be resolved and Id rather not continue going back and forth with the business. 
  

  The attached photo was sent to me showing how many times theyve emailed responses regarding the issue - which further proves my point that the amount of issues is significant.  

  Thank you. 

• Initial Complaint

  Date:12/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in to my subdivision on **** and moved in to a gated section of the Neighborhood. The neighborhood was under construction and the gates where non existent, but yet we were told they would be prorated. I paid my *************** in 22 that was notified on the portal. I paid for something I didn't have. They completed most of the gate at the end of the year 23 and when I logged on to the portal to pay my dues for this year, I found out they backed charged me for the whole year and charged me late fees for every month. They claimed that they sent out notification but I never received any. They sent me a form when I was disputing it and the bill does not state any of that . It didn't state when the bill was due nor that late charges would be charged. I got on the phone with them and spoke with ******* and *****. They were not very helpful at all and wanted me to to go chasing down a rabbit whole to track down records from a year ago and waist even more of my time than they already have. All for chasing Pennies. I was not worth my time and effort so I caved and Paid the charges. The *** of the Sunterra neighborhood continues to Bait and Switch, lie , over promise and under deliver( if deliver at all, because we are living on there promises) and nickel and dime the Sunterra Neighborhood Residence. The amenities that where promised when we bought the house keep changing for the worse and pushed back to ****. From what we were told to they where supposed to be completed in 2022 when we moved in. Many of the fellow neighbors that I have talked with has been very dissatisfied with how they continue to operate and give us the middle finger in there update *** meeting. Very disappointed with this Subdivision and ***, and would recommend not purchasing here until neighborhood is complete and the tyrants are gone. Unfortunately they will continue to delay and scheme as long as they can get away with it and it will decades before they are completed.

  

  Business Response

  Date: 01/08/2024

  Update for BBB Only: We are working on this. We should have a response by next week. Please do not send this to the customer. Thank you!

  

  Business Response

  Date: 01/30/2024

  We understand that moving from one management company to another after only having lived in your home about a year was probably difficult.  To get a better understanding of your account history we researched your transaction history with the prior management company, Evergreen, who initially implemented the charges for the 2023 annual assessments. In 2023 the residents were given an assessment abatement amount of (-$360) which lowered the $1160 main assessment amount due to $800 for that year. On January 1, 2023, the fees for 2023 show to be posted to your account. Please review the attached Evergreen Ledger. To expound further the 2023 fees were net $800 main assessment($1160 minus the $360 abatement), $200 for the Home Security Monitoring Assessment and $200 for the gate assessment. An e-check payment was posted on 1/2/2023 but appears to have excluded $200 of the total annual amount due for 2023. So, when GrandManors took over management, that $200 amount that had not yet been paid through Evergreen. In August and June of 2023, the attached statements were sent to you prior to any late fees or finance charges being added, so attempts were made to help you to avoid the resulting late fees and finance charges.  
  
  The community is still developing, and amenities will start to open gradually so this is why the 2023 $360 assessment abatement/reduction was recognized as warranted. The postponement of closing the gate in your section until August of 2023 was due to ongoing development in your section. Keep in mind that the gate assessment funds also provide for future major road repairs and future gate repairs or replacement within your section of the community. Gated section roads are considered private and the upkeep of them as well as the gates will be up to the association so collecting funds to ensure they can be cared for in the future is paramount from day one. The community will continue to receive communication emails regarding gates closing, amenities opening and the like.
  
  For **** there is a $260 assessment abatement/reduction for the same purpose. All **** annual assessments are now due currently and are reflecting on your account as not yet paid as a courtesy reminder.