Complaints

This profile includes complaints for RealManage Dallas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  RealManage Dallas

  6400 International Pkwy STE 1000 Plano, TX 75093-8212

  
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  RealManage Raleigh

  8480 Honeycutt Rd Ste 200 Raleigh, NC 27615

  
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  RealManage Palm Beach Gardens

  11784 W Sample Rd Coral Springs, FL 33065

  
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  RealManage Tampa

  5523 W Cypress St Ste 102 Tampa, FL 33607

  
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  RealManage - Roselle

  34 Congress Circle West Roselle, IL 60172

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sequence of events:1.November 6th, we received a letter from RealManage who consolidated with ********* Property Management Company at some point in 2023. The letter (attached), clearly states that a new payment process begins on 12/1/****. 2.January 1, ****, I paid my $600 dues to RealManage via their portal. In short, our account was paid in full 3.Additionally, I paid ****** Rock Homeowners association (via Bill **** $484.77. This was a error in payment, since I intended to send those funds to Citi****. The information I had stored in bill pay was ****** Rock Homeowners Association. The mailing address was ** Box ******, ******* **********. The phone number to this payee was disconnected. Hence I had no way of reaching this vendor to manage the overpayment. 4.I contacted **** of America and had them place a stop payment on the check for $484.77 since I had no idea if anyone was managing the ** Box ******, ******* 32862-2679 5.This is my payment history in the RealManage portal. You can clearly see that the account was paid in full prior to them posting the payment.6.Later in January, I get a request from RealManage to pay a $35 return check fee. 7.My issues are as follows: a.They are saying that the mailing address was valid through January 1. When I ask them where that statement is, they do not respond directly. b.They say that whoever is managing that ** box just deposit checks and does not look at the account balance. 8.Bottom line, they are not being accountable for poor process and poor instructions and phone numbers they disconnect. Yet I am to pay them a return check fee? It know this is a very small sum, but companies get rich off of accumulated **********.

  

  Business Response

  Date: 02/09/2024

  Dear ********************,
  
  
  Thank you so much for taking the time to send in all your information.  In reviewing your account, I have removed the $35.00 stop payment fee and credited it back to your account.  I have attached a revised ledger showing this on your account.  In the future, please don't hesitate to reach out at anytime at ************ or through your community email at  *********************.
  
  

  Customer Answer

  Date: 02/09/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:02/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about Sept 1, 2023 this business became the licensed property manager of 267 homes in the community of *******. Emails, phone calls and correspondence to this company go unreturned and unanswered. It is estimated the management company takes $66,000 +/- in collections each month from homeowners and is virtually a ghost. Architectural approvals for leaking roofs or in need of repair have been submitted are not returned. The community has been left in disrepair. All the common areas and much of the private property of the homeowners have been destroyed by incompetent vendors.This homeowner has made at least a dozen attempts to communicate via letter, email and phone calls. There appears to be over ************************************** its parent.

  

  Business Response

  Date: 02/14/2024

  *************** (Property Manager ) has been in touch with ************** .   The problem has been addressed and resolved to his satisfaction.
  
  Please let me know if you need additional information.

• Initial Complaint

  Date:02/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reported a roof leak on 01/08/24. I must constantly follow up for status. The vendor finally came out on 01/16/24 to inspect. They submitted the estimate for approval to the **** I still do not have anyone scheduled to repair ******* as of 02/05/2024. I e-mailed the *** e-mail again for a follow-up on 01/29/24. I received no response. It has been a month and I need ******* fixed!My property address is **********************************************************************.

  

  Business Response

  Date: 02/07/2024

  This homeowner is scheduled to have roof repairs completed today, February 7th. We have been in communication with this homeowner, however, the updates did not come as quickly as the homeowner wanted. We had 6-7 roofs at the same time with leaks requiring separate estimates from vendor and Board approval prior to scheduling service which caused the delay for this process

  Customer Answer

  Date: 02/07/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:02/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased transponder 2 months ago to open community gate Keep calling with no answer I visited the office 3 times to get new transponders I STILL do not have access to my community/house

  

  Business Response

  Date: 02/12/2024

  We have all of the transponders at our office for this Association. The owners just need to come to the office during business hours. 

• Initial Complaint

  Date:01/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Real Manage has sent me to collections for bills I did not receive. They will not allow me to pay the bill without working through collections and paying a $220 fee (75% of the amount due). Their improper handling of payments is well documented in the many complaints lodged against them. I am requesting a billing adjustment to remove the $220 fee and a correction to my credit report.

  

  Business Response

  Date: 02/07/2024

  This owner is signed up to receive his statements via email and the email that was provided and sent to is listed below. He received all the proper notices via email. The final collection letter was sent on 9.7.23 via certified mail and email. His account is currently turned over to HOA legal counsel.  At this time, he has not made any payments to his account.  There is also communication from our RSG team that he called in waiting to know how to access his account, etc and that information was provided to him.
  
  The email is: *******************
  
  
  

  Customer Answer

  Date: 02/08/2024

  I am rejecting this response because the vendor's portal does not indicate that by selecting email notifications that I have opted out of mail notifications.  My expectation was I would receive both.  The web site is confusing.  When I tried to edit the setting to receive mail notices again, I found there is no such option.  The site should clearly state that by selecting email notices you will not get mail notices.  It does not.

  

  Business Response

  Date: 02/09/2024

  Unfortunately, he set up to receive e-statements and those were being sent to him and its either paper mail or e-statements as we arent able to create/send both ways.  Hes been notified many times along with provided with online access to his resident portal multiple times.

  

  Business Response

  Date: 02/09/2024

  If they uncheck the estatement box then they will go back to being sent by mail.

  Customer Answer

  Date: 02/19/2024

  I am rejecting this response because 1) the web site does not clearly indicate that by selecting on method you are thereby excluding another and 2) for an overdue notice, it is bad customer service to not use an alternate communication to email.  This is one of those cases where the business sets the rules no mater how poorly communicated.  I think consumers need to be protected from poor practices like this. 

  Customer Answer

  Date: 02/29/2024

  I am rejecting this response because:  the root cause of the unknown overdue bill was the poor billing system.  The Real Manage web site does not tell you that by ckicking on email notices you are also turning off mail based notices.  

• Initial Complaint

  Date:01/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The *** painted my fence will out notice or permission... I spent $4500 on a cedar fence that the *** painted a nasty brown. Per Article 12 of Fences, Walls and ****** ".**** fences and gates shall be left natural, covered with a natural dear stain or covered with a clear wood preserver. I have attached photos.12/22/23. They respond "Regarding the fence painting, I'm not aware of this situation but am happy to escalate the matter and see if we can get you an answer. Could you provide some photos of the painted fence?" 01/22/2024. They respond "Good evening, Any and all exterior changes someone makes to homes in the community requires an ACC application. As the violation and architectural control processes are legal and confidential procedures, we are unable to discuss the status for other homeowners. Please let me know if there is any other assistance that we may provide.REALMANAGE completely blew me off! When you only paint one side of wood that is exposed to nature, it will rot 60% faster. It creates a water barrier that traps water in the wood. Many case logs have proven it is illegal to paint someone's fence without permission, even for ***'s

  

  Business Response

  Date: 02/01/2024

  In talking to the local team, the board has been in contact with legal counsel in regards to his situation about the fence and that the community manager will be reaching back out to him in the coming days about a solution. 
  

• Initial Complaint

  Date:01/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was recently in collections. I am appalled to see my account has not been updated. They received a full payment from n January 3rd, due to the poor customer service no one has any idea as to why my account has not been updated. I have been on hold for at least 30 minutes per call. Their excuse is they have been backed logged between the holidays. Well Christmas, excuses are the tools of incompetence. Everyone has a job to do.

  

  Business Response

  Date: 02/08/2024

  I have reached out to collections department because I do not see a payment posted for a payoff amount. We have reached out to the collections department and we are waiting on a response.

  Customer Answer

  Date: 02/11/2024

  I checked my account and see there is a zero balance now. Thank you! 

• Initial Complaint

  Date:01/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is 2nd violation notice from the foothills community association. 1st violation ID, ******* that my car parked at front of my house. I called ***********, and one of agent told me that it is a warning and it is closed. I requested the agent to call me back about the parking lot policy. She stated that someone will call me back, but they never did. Jan10, I got another violation letter ID *******., my neighbors car violated my parking lot. So why is it my fault? I had to find the car based on the descriptions of the car and license plates. I called ***********, received *************************** email, and I send him a note with pictures. 1st issue: it is impossible to contact the person who wrote the ticket. 2nd issue: the company has only answering service. They donot resolve any issues when you make a call.3rd issue: they never call you back. I had to call and explain my situations everything again.4th issue: it is on letter, no email or website that I can log in and resolve the case. 5th issue: I know that there are many cars parked outside their properties, do they get all l violation letters? Or I just got it?6th issue: first violation, the car description matches my car but not the color. Is it really my car at the time? 7th issues: the violation letter states that $100 fine but it doesnot show any evidence except the car and plates number. Why you domot add some pictures with time stamp and lengths of parking time. 8th issue: the rule needs to be fair and treated same to everyone.

  

  Business Response

  Date: 01/31/2024

  H3134303132**38313538H Family of Brands
  **********************************************************************************
  
  January 30, ****
  
  ********************** & ************************
  16402 *********
  *******, ** 85048
  
  Dear Mr. and *************,
  
  I am writing to address the H363137**3238313831H complaint you filed earlier this month against H3134303132**38313538H, specifically
  regarding ***************************, the General Manager for the Foothills Association. I understand that
  ******* has already reached out to you via email on January 22, ****, following your initial contact on
  Friday, January 19, ****. The violation in question has been closed, and your account has been updated
  to reflect that the vehicle parked on the street does not belong to you. You will not receive any further
  violations related to this vehicle, and no fines have been assessed to your account. We sincerely
  apologize for any inconvenience this may have caused.
  
  I also want to acknowledge and apologize for any lapse in communication. In our role as a service-
  oriented industry, it is crucial to ensure our clients&#**; satisfaction. I will personally address this matter with
  our staff to prevent such issues from occurring in the future.
  
  It&#**;s important to note that, as a H3234333535343433**35H company, our responsibility is to enforce the governing
  documents of the H333034343433353630**H impartially. We do not selectively issue violations; rather, any resident
  found to be non-compliant during H33**3532353430353333H inspections receives a violation. If you have any further
  questions or concerns, please feel free to contact me using the information provided below.
  
  Sincerely,
  
  *********************, CMCA
  Director of Association H313432**35**32313330H
  
  H3134303132**38313538H Family of Brands
  16625 ***********************
  *******, ** 85048
  
  Email: ************************************************
  Phone: ************************

  Customer Answer

  Date: 02/01/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:01/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This past week kids broke a pane of glass on the clubhouse door to gain access. An owner found a teenage girl sleeping inside the building and the Hillsborough County Sheriff was called; he removed her.Currently the rear clubhouse door is open and the front clubhouse door is not secured.Neighborhood kids broke a glass pane months ago as well. *** now has a wi-if camera but we have not heard if anyone reviewed the footage. Emails and phone calls were made to the Board rand the property manager. There has been no response. A security alarm system would protect the property. The sheriff wants the *** Board and property manager to be more accountable, as do many owners.

  

  Business Response

  Date: 01/31/2024

  I trust this message finds you well. I am writing to inform you that the Board has recently reached a decision to secure the clubhouse by boarding up all windows and doors. I am pleased to convey that this task was successfully completed on Monday, January 29, 2024.
  Your cooperation and understanding in this matter are greatly appreciated.
  Thank you for your attention to this important update.

  Customer Answer

  Date: 02/05/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:01/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********************************, with a Power Trip problem and an attitude problem that needs to stop immediately.I am an owner in *****************, ********* *******. ****************************************** am not on the board yet, or this issue would not be happening. However, I am newly elected on the ********************* and in this role I conduct myself with professionalism and ****** Unfortunately the same cannot be said about *******************************. She is a ********************************************************** *****************. On friday morning January 12th during the current ******************** walk-around, ****** told us she, "hated ***s and hated *** rules, and would never live in a place with an ***". This is NOT a person I want writing up violations for homeowners. With the same energy she expressed her hatred for ***s and rules, she is writing home owners up for made-up violations that are not in our Rules and Regulations! Help us!My first complaint against ****** is before I was elected to the ********************. In December my car was in an accident and I purchased a new car. The old car had my gate decal on it. I left a voicemail for ****** asking for a new gate decal. Instead of providing me the gate decal she wrote me up for a violation for window tint, despite our rules **** gives an exemption for "substance previously approved- window tint". She was jealous of my new car and out of spite wrote me a non-violation instead of giving me the decal. This kind of meanness and rude reaction is not what I am paying my dues for. I have had the same window tint on my window since the day I moved in, no one ever complained until ******. Also, there are three other homes with window tint, that have been on as long or longer than my 2 years. In humility I decided to write a request for exemption, even though window tint is already approved. I included medical records of my TBI, my Social Security and VA Award Letters showing brain damage and 100%. I do not sleep well since my brain injury in the Marines, and need total darkness to sleep or else i will stay up and focus on the light. What a near sighted, rude, unsympathetic RealManage employee to know what happened to my brain, know window tint is approved, and still go through the effort to deny the exemption. To me this stinks of an ETHICAL VIOLATION. I have included that letter below. I will also include photos of other's windows and my own. It just so happened that on the last day of the last *** President, he calls me up and tells me about the new board meeting. I showed up, sent him the images of the other units with tint, and that was it. He resigned his position then left the meeting because he doesnt even live in ***************** anymore. it was perfect timing then that I was at the meeting and joined the Violations Commitee just a few weeks after ****** first displayed her envious and poor attitude. It is my intent in this email to state my case as an owner whose *** is using RealManage, and seek immediate resolution. She is supposed to be FOR the homeowner, not against us! In ******'s mind it is her power through RealManage/Argus to be AGAINST us at *****************. What *** would pay for this?!? If RealManage/Argus choses to defend ****** and encourage her tyranny; my first act when elected to the *** board will be to discontinue using RealManage and will give your account to another ********************************************* company. This is my formal complaint against realmanage/Argus employee *******************************, property manager at *****************. Your employee ****** wants to force 80 year old women to remove their landscape lights from their own lanai steps, so they fall in the dark. This idiot claims that landscape lights count as "holiday decoration in common areas" are not allowed. If you think we will remove our garden landscape lights, at the risk of us falling in the dark- you will get a huge lawsuit from some old lady who broke her hip. You can blame jealous ****** for making the lady remove the lights. trip and fall lawsuits are huge money in *******. You will be bankrupt. Its amazing she denied my window tint for a ***** injury! Window Tint already approved. If things do not resolve ASAP this will become a legal matter, or a personal matter. I will have no problem making noise until her attitude is adjusted, or she is replaced.Below is the exemption request that ****** DENIED, and claimed the ***************** Attorney also denied my exemption.. EVEN THOUGH **** states WINDOW TINT is already an "APPROVED Substance".To: ***************** ***** of ********* From: ******************* owner ********************** Regarding: Disabled Veteran Brain Injury, window tint To whom it concerns,My name is ******************* and this is my official request for an exemption for the window tint in my bedroom, and the downstairs blinds. I've lived at ********************** for nearly two years. The very first day I moved in I asked *************************** if I could put up blackout window tint so I can sleep at night. I had a traumatic brain injury while in the ************ and I am continually suffering from light and noise pollution in my brain. ****** said he had no problem with the window tint, and it was okay. Also, all the blinds in this place were here when I got here.What really concerns me is that I had asked *****'s replacement, ******, for a new gate decal for my new car, since my old car was totalled in a wreck caused by a Snow Bird. She must have driven by to see my new car and if it already had a decal on it. Instead of issuing me another gate decal (surely my condo fees cover a 2nd gate sticker!), she writes a complaint about my home's windows. Therefore, as an owner of my unit and part of the ***************** owners, I would like to recommend a replacement for ******, with someone who does not discrimate against Disabled Veterans. The windows have not changed in two years, now all the sudden I am out of complaince? I still do not have a replacement gate sticker, but I get to write up this request for exemption.. ****** even sent me in a reply email that right in the rules and regulations **** that an exemption has been approved for energy conservation purposes, and that 3M Scotchshield Ultra 400 Series Safety and security window film is on that list. So, if this is already approved, not sure why I have to do this?The best way I know how to request this exemption is with evidence, photos, and burden of proof. So, *****************, please review the attachments and images. Its my hope that at the conclusion, and exemption is made. If not, please be aware I will seek litigation for *** violating Disabled Veterans rights. Along with the exemption, consider finding someone to replace ******. We have renters continually parking in the streets so we cannot even get past to our homes without weaving past parked SUVs in the street! But my window tint is bad.First off, lets see just one other condo with tint: There are at least two more..and here is my little window. She wrote me up for a violation instead of giving me my gate decal. She has a jealous personality and doesn't belong in *****************. Window Tint has always been approved.In Conclusion, it is my hope ***************** provides an exemption to my window tint due to my disabled brain. Other owners have window tints, I highly doubt the other owners are Marines who had a brain injury. if they get tint, so do I. The by-laws even state that 3M film is approved. Consider making **** a better year by removing ****** from this current position and fill it a Veteran Friendly employee. it is amazing that after living here in peace and quiet for two years, now, during this Christmas Season, I am attacked and descriminated against, after even having my car totalled and really just trying to get a gate sticker! Is this how ***************** thanks it's Veteran owners?Sincerely and Respectfully, and Disappointed ********************* As clear as this exemption request was, ****** DENIED me. Then she LIED and claimed ***************** own attorney also denied me. That is an outright lie. What law firm would contend against a disabled Veteran homeowner with the exemption ALREADY IN THE RULES AND REGULATIONS? No one. Only a foolish girl with a power trip would think this is believable.Here is the garden lights:These are clearly NOT holiday decorations in a common area. These are to light up the step so I don't fall. Its my hope that RealManage and Argus terminate ********************************* immediately, OR replace her position at *****************, OR give her an attitude adjustment: ***** and humility. She made it clear she is just a renter who hates ***s but wants to cause division and strife where there should be peace and quiet at our homes. As an owner at *****************, and soon be on the board, I assure you realmanage will lose this ***************** account if this is not fixed.Sincerely and respectfully,*******************

  

  Business Response

  Date: 01/29/2024

  ************ has presented a series of grievances and issues, all of which have been duly communicated to the board of directors of the association, who are also property owners within the community. RealManage operates under the guidance of the community's board of directors. Currently, the board of directors of his community has escalated these matters and allegations to the Association's legal counsel, and as such, we are unable to provide further comments at this juncture.

  Customer Answer

  Date: 01/29/2024

  I am rejecting this response because:   

  RealManage,

  Someone could have responded to this complaint BEFORE contact with the ***************** Attorney ****. It's silly to wait til afterwards and then respond here, "unable to respond". That is a diversion tactic. As you know, last friday I met with *****, our current *** President, and ****, our attorney. Just like I told ****, I hope the ******* DBPR suspense ******'s CAM certification. If not, I will make a lawsuit against her. AS LONG AS RealManage Argus replaces ****** with another employee at our ***************** clubhouse, I will not include RealManage in the lawsuit. I see RealManage buying every property management company in this area. Congratulations! I will be an active member of ***************** *** for a long time, and will eventually be the *** President. Lets plan now to have a good hope towards the next 50 years. 

  *******************

  ************

  

  Business Response

  Date: 01/30/2024

  Again, the board of directors of his community has escalated these matters and allegations to the Association's legal counsel, and as such, we are unable to provide further comments at this juncture.

  Customer Answer

  Date: 01/30/2024

  I am rejecting this response because:   

  2nd response. This is not difficult. ******'s "hostile work environment" is my home! My home was not hostile until she came here and wrote violation letters to home owners instead of being grateful for the opportunity to work in a lovely neighborhood, and doing her job. She passes out entry gate decals, she does not make up her own rules for us. If for some reason RealManage continues to allow ****** to work the ***************** complex, I will be forced to act in ways that will ensure she does not ever return to *************. I am not living in a POW camp, and the CAMs are the wardens here. I am living in a lovely neighborhood with an HOA that protects my rights and freedoms.