Complaints

This profile includes complaints for RealManage Dallas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  RealManage Dallas

  6400 International Pkwy STE 1000 Plano, TX 75093-8212

  
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  RealManage Rock Hill

  958 W Main St Rock Hill, SC 29730

  
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  RealManage - Blowing Rock

  105 Niley Cook Rd Blowing Rock, NC 28605

  
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  RealManage Myrtle Beach

  1805 N Oak St Myrtle Beach, SC 29577

  
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  RealManage Palm Beach Gardens

  11784 W Sample Rd Coral Springs, FL 33065

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called and email twice on Oct 27 and Oct 31, 2023 asking my *** ( managed by Real Manage ) to trim the community Oak tree the encroached into my side yard but no one answered me, the following is the original email I sent on Oct 27 ( I also called )...""" The oak trees just outside my fence ( block wall ) are too big, branches extending to my yard and the trees are shedding lots of seeds into my yard Please let me know when you can have people to trim the tree and help me pick up the seeds """I would like the *** to contact me and let me know the resolution...

  

  Business Response

  Date: 12/22/2023

  Quite a few of our market leaders are out for the holidays. We will update these after the Christmas break. Thank you!

  

  Business Response

  Date: 12/29/2023

  Following your request for the Board to trim the trees, we promptly communicated with you and subsequently presented the matter to the Board for thorough review and a final decision.
  Regrettably, the Board has decided to deny the request at this time, citing a recent completion of a comprehensive tree trimming initiative earlier in the year.
  Notably, the Board President personally met with you to convey the decision and clarify that the request was not approved.
  We remain committed to addressing your concerns and encourage open communication. If there are additional details or considerations that you would like to discuss, we are more than willing to engage in further dialogue to find an amicable resolution to the matter.
  
  
  
  

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the house and moved early July. We never got the keys for the pool nor tennis court. I have been going back and forth and all I get is that the key will be there with 6/8 business day. 9/27 they emailed me again and I have been calling but no success. Very poor treatment of a new home buyer.

  

  Business Response

  Date: 12/05/2023

  People are on vacation. We are still working on this. Thank you!

  

  Business Response

  Date: 12/22/2023

  Quite a few of our market leaders are out for the holidays. We will update these after the Christmas break. Thank you!

  

  Business Response

  Date: 01/08/2024

  Update for BBB Only: We are working on this. We should have a response by next week. Please do not send this to the customer. Thank you!

  

  Business Response

  Date: 01/17/2024

  We are very sorry that they had difficulty getting access to the community amenities. Unfortunately, RealManage never had your community's amenity keys in their possession. RealManage was not responsible for the amenity keys. The Community's ***** of ********** made up of residents in the community, opted to handle the keys themselves. We no longer manage this community and we are sorry we were not able to assist further. Thank you for reaching out to us and we wish we could have been further assistance. 
  
  

• Initial Complaint

  Date:11/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted Real Manage by phone at least 3 times to resolve the $25 discrepancy on my account. I have been given multiple reasons including a new or NO project manager for ************** HOA. I have been informed that someone will call me back no one has ever called me to resolve this issue.I should not be charged the $25 because the returned monies was not my fault. I have explained numerous times and no one seems to understand. In writing: 1. I paid via credit card in May 2023 the $300 due. 2. At the beginning of June I received a letter from the ************** HOA saying my money had not been received. I paid again on June 1st to ensure no penalties were charged against me since I wasnt sure my transaction had done through (It had). 3. My account then wound up with me having paid $600. 4. I contacted you all to refund me the $300 overpaid. You said you would. 5. I received a credit back to my account. 6. I also received a paper check mailed back to me. 7. There is the problemwhy did you issue me a credit AND send me a paper check? 8. I consequently now owe $300. I AGAIN paid the $300 via credit card incurring ANOTHER $11 fee. 9. I then received a statement charging ME $25 for YOUR error of refunding me money when this would have been avoided if someone had timely posted my first payment to my account.I am only asking that you remove this $25 charge from my account. This problem was not my fault. I paid my dues not once, but 3 times!

  

  Business Response

  Date: 11/15/2023

  Dear ****************,

  I trust this message finds you well. In May 2023, you made two payments for the 2023 Annual Assessment, both of which were received and duly noted. By the end of May, a credit balance of $600 was reflected on your account. ********************** promptly issued a $300 refund to you on July 3rd, subsequent to the payment of the annual assessment.

  Regrettably, on July 6th, an amount of $300 was charged back from your credit card, resulting in a non-sufficient funds (***) fee of $25 due to the returned item. This led to a new balance of $325 on your account. To address this, on August 14th, you made a payment of $300 to cover the chargeback. It was noted, however, that you disputed the $25 *** charge associated with the chargeback.

  I would like to inform you that, as of November 14th, RealManage has credited the *** fee to your account. We understand the importance of accurate and timely resolution, and we appreciate your patience throughout this process.

  Please feel free to reach out if you have any further questions or if there is anything else we can assist you with. We value your membership in our community and strive to ensure a positive experience for all residents.

  Customer Answer

  Date: 11/16/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the course of the last year, violations have been added to my account since ********************** has taken over our ***. Prior to this, I had always paid my fees in advance and met compliance with the prior ***. Over the summer, I received 2 notices about my trash cans being visible but I did not receive an image showing where they were. I moved my trash cans from in front of my garage to the side of the house where the prior *** had allowed. I continued to receive the violation and fees without visual of the violation nor, did I ever receive a warning letter of such violation. It was solely a fine and no other communication. I tried to call the company explaining my confusion and concern with never receiving a warning or visual of the infraction. At that time, they sent me a visual of where my trashcans were and was able to understand the expectation of where the trash cans were. I would also like to note that the *** company visits the neighborhood with-in 24 hours of of the date our trash gets picked up giving minimal time meet compliance. Recently, I reached out to RealManage due to receiving a late notice of *************** (2nd time) and asked how come we received a late notice but we did not receive the first notice when the bill was due. The customer service representative shared that we had not opted in for notifications. When a company becomes the new service to a client it would be best practice to serve the client but in both of these instances I believe there was a lack of service to the clients and the practices of the company and their communication have ethical flaws.

  

  Business Response

  Date: 11/13/2023

  The owner faced a fine concerning the placement of trash cans, and, despite sharing images and seeking a waiver, which was not approved by the board. There has been an account setup to address this further. We appreciate your ongoing engagement and are here to address any further questions or issues you may have.

  

  Business Response

  Date: 11/14/2023

  Hi ******,
  
  I accidentally made a response to the wrong person. Can you please remove the response in this BBB complaint so I can submit the correct one. I'm very sorry about this! I really appreciate your help.
  
  Complaint ID: ********
  
  Best Regards,
  Kia Zaman  |  ********************** Specialist

  

  Business Response

  Date: 11/14/2023

  Thank you for reaching out with your concerns about communications and violations in your community. We are reviewing your concerns in detail. We always want to make sure residents feel our communications are effective and fair. The communitys governing documents are specific that trash cans must be stored out of view.
  We do not typically include images of the violations but they are available in the Resident Portal for your review. Additionally, the specifics of the requirements for trash can storage are noted in the letters.
  Your previous request for a waiver was heard by your communitys board of directors and denied. Unfortunately, following the ***** of ********* denial of your request we are unable to overrule it. RealManage is the agent for the board of directors, who is elected by the Association members each year and we are not the decision makers for the community.
  We do appreciate you reaching out to us with specifics so we can use your feedback to evaluate practices and how to improve communications in the future. 
  
  

• Initial Complaint

  Date:10/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brown Community Manager is contracted by Playa Del Rey Estates ***, paid for by homeowner monthly dues to manage homeowner communication, Board Meeting ******************************* Items, CC&R and ** Law compliance among other responsibilities. At the Sept 26, 2023 Board meeting, facilitated for Playa Del Rey Estates by Brown Community Manager (*******) there was a discussion on under funded reserves and a need to increase *************** and/or add a special assessment due to a reserve shortfall that arose from a recent reserve study. On Sept 27th I made a *************** request per ARS 33-1805 which this individual has refused to provide. I have sent several messages reiterating the legal obligation to both ******* (who is responsible for providing the information) and the *** President but have been met with nothing but excuses such as the study is not finished. I consulted on the specifics of AZ law with an attorney to confirm that there is no valid reason to withhold the financial data used to discuss, determine and act upon the increased financial liability to homeowners. The ***/Brown Community Manager communicated the existence of the new reserve study, the under reserve condition and have set up a special meeting to review it in a letter to all homeowners last week. This confirms that financial data leading to these conclusions exists and is subject to AZ *************** statute to be provided to a homeowner upon request. I would like to speak to a manager to resolve this issue as ******* has just emailed me to say she can no longer speak to me as I have engaged an attorney, even though it was simply to confirm that the *** is out of compliance with legal expectations for providing data requested under the *************** statute. The law REQUIRES that financial information be provided to homeowners upon 10 business days of request, Brown Community Manager, as the facilitator of providing the information is NOT complying with AZ law.

  

  Business Response

  Date: 11/08/2023

  We have people out on vacation. We will have response by next week. Thank you.

  

  Business Response

  Date: 11/13/2023

  Dear *******,

  Thank you for bringing your concerns to our attention. We understand the importance of transparent communication and are committed to addressing any issues promptly and thoroughly.
  Regarding the reserve study documents, we want to clarify that the *** is actively collaborating with a reserve study vendor to draft an updated report. However, the only data provided to the vendor thus far is preliminary and has not yet received formal approval from the Board.
  On October 23, 2023, we responded to your request by emailing you the preliminary findings from the reserve study vendor. Despite our efforts to keep you informed, we acknowledge your reported non-receipt of the documents on November 8, 2023. In response, we promptly re-forwarded the initial email on November 9, 2023, and sent a follow-up message, suggesting a check of your spam folder.
  We understand the importance of accessibility, and we have directed you to the community website, where you have an active account containing all financial documents, including the approved 2018 Reserve Study, which is the current reserve study for the community.
  We respect your decision to engage legal representation. To facilitate smoother communication, we have informed you that any ***-related discussions can be directed between the ***'s legal counsel and yours. If necessary, your legal counsel is welcome to contact me directly for information on the ***'s legal representation.
  We appreciate your patience and understanding as we work through this matter. Our goal is to ensure open lines of communication and to address any concerns you may have.
  

  Kind regards,
  ***************************, CMCA 
  Community Manager
  ***********************************************************

• Initial Complaint

  Date:10/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RealMange @ ***************************************** property mangers of ******************** Villa in ******** **. This business claims they stop an electronic (ACH hoa) payment for $541.00 on 08/10/2023 for insufficient funds. I have reached out to them many times they will not follow up with me and when I do make contact all I get is request for more of my personnel banking information. I have submitted the cancelled check to them, given them my personnel bank statements and it still not enough for them. I Have asked to see the proof on there end and all they come back with is that I had insufficient funds in my account. Clearly not the case. I have talked with my bank and they have confirmed that the funds were withdrawn from my account. My bank made the statement to me that when a check is returned for any reason there should be a legal copy from the *************** with a reason printed on it. Neither I or my bank received any notification. The funds ($541.00 Hoa Fees) where pulled out by someone in there origination. I have the deposited check to proof it. I want a refund or proof that the check was stop for insufficient funds. I have proof it was deposited. This issue has been going on way to long and I'm not going to let it go. I'm very disappointed in the Realmange who we have trusted to handle our funds. The President of this office ********************* has been inform of this issue. Their logo says that they are skilled professionals, passionate about serving our community. That's clearing not what I've experienced.J *********************** V66 *********************************************************************

  

  Business Response

  Date: 11/08/2023

  We have people out on vacation. We will have response by next week. Thank you.

  

  Business Response

  Date: 11/22/2023

  We have people out on vacation. We will have response by next week. Thank you.

  Customer Answer

  Date: 11/22/2023

  Have much hassle time and frustration they haven sent me notice that they did indeed cash my check. Never a sorry or admitted they where wrong. Not real happy with a company I pay to manage my Hoa fees. Glad to get this monkey of my back.

  Customer Answer

  Date: 11/22/2023

  Hard to believe Realmange had people on vacation for 4 months and couldn't get back with me.

  Customer Answer

  Date: 11/28/2023

  I have reviewed the business response and accept this resolution. 

  Have much hassle time and frustration they haven sent me notice that they did indeed cash my check. Never a sorry or admitted they where wrong. Not real happy with a company I pay to manage my Hoa fees. Glad to get this monkey of my back.

• Initial Complaint

  Date:10/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is refusing to respond to reasonable requests for information that a homeowner needs. Provide the information that I requested, in writing.

  

  Business Response

  Date: 11/08/2023

  We have people out on vacation. We will have response by next week. Thank you.

  

  Business Response

  Date: 11/13/2023

  We want to thank ************** for bringing her complaint to our attention through the Better Business Bureau. Ms. ****** concern indicates that we are refusing to respond to reasonable requests for information that a homeowner needs and requests we do so in writing. However, the complaint is ****** broad. We have reviewed Ms. ****** communication log, and it is not clear what information she is requesting that has not yet been responded to. We do show that she reached out to our office inquiring about the number of rental units at the Turnberry Manor Condominium Association. The request was submitted on October 24th and responded to on the 25th. We also see that ************** is in the process of a conveyance, and an order for a paid assessment letter and disclosure statement was placed on November 8th for a closing on the 22nd, and it was acknowledged by our processing team the same day. Finally, we see that ************** has had difficulty making on-line payments via our Resident Portal, however, we also so our technical support team is communicating with her directly. If there are other inquiries that ************** has inquired about and not received a reply, we would like to ask that ************** clarify those with us so that we can assure she is responded to. Thank you for allowing RealManage to reply to your office.

• Initial Complaint

  Date:10/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RealManage LLC - Grand Manors is the homeowners association management company for the ******** subdivision in ********* *****. They are completely unreasonable with their management of the *** standards in the community. They have hired someone to look for the smallest "irregularity" and issue violation notices. This could be for the smallest potential issue such as; a small bit of rust (1/2 inch) on a mailbox hinge, a railing that has to be painted "black" but only a special black as required in the fine print of the *** information (there is no way of telling the difference in their block vs standard black, rocks out of place in a front landscape, and I could go on. The management team is frightening. At one point telling a few homeowners that "violations" were at their discretion and their interpretation of the *** guidelines. Several of the *** directors know of the management company actions but can not do anything about it. Getting some violation data from the parent company.... a few years ago more violations were sent out than there are homes in the subdivision.I am looking to ask the management company to survey the neighborhood owners to understand the poor level of satisfaction we have for their service provided.

  

  Business Response

  Date: 10/26/2023

  The Timarron management team operates under the guidance and directives of our esteemed ***** of ********** The foundation of our community's standards is firmly established within the ******************* Guidelines, and Rules and Regulations, all of which are carefully crafted to maintain and enhance property values within Timarron.

  In adherence to these high standards, our management team has been tasked with conducting regular inspections of each neighborhood to ensure that these established norms are consistently upheld. We understand the importance of maintaining the community's integrity.

  If at any time there arises a question or concern regarding the interpretation of a specific standard following the receipt of a violation notice, we wish to extend an invitation for the property owner to seek resolution by appealing to the ***** of ********** We are committed to maintaining open lines of communication and ensuring that the community standards are applied fairly and justly.

  Thank you for your cooperation and understanding as we collectively work to uphold the exceptional standards of Timarron. If you have any inquiries or require further information, please feel free to reach out to us. Your engagement and participation in preserving the excellence of our community are greatly appreciated.

• Initial Complaint

  Date:10/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  09/14/2023 at 12:46 CST I sent an email to Real Manage and the Community Manager's over the ******** Community for *******, *****. In this email I explained that our community is growing concerned with the monitoring and fines imposed by the RealManage HOA company. I explained that the "Community Inspectors" have been observed inspecting homes on and after trash services have been rendered by ************** Systems.Per ************** Systems (TDS) the trash service is on Wednesday. We were advised that trash was to be out as of 06:00 AM CST on Wednesday to be picked up. This was changed from the normal pick up time of 07:00 AM CST due to the "Extreme Heat." TDS, anecdotally, is typically delayed and picks ** in the middle of the day, or in some cases, the next day.The residents are notified of a ******** * ********* pickup, through an application push notification and a banner in the app. TDS does not date and timestamp their notifications.What we have noticed is Real Manage's Community Inspectors will drive through the community on Wednesday or Thursday with the intent to fine residents and issue violation notices stating, "The trash bins must be stored out of view." We take issue with the implication that anyone in the neighborhood would ever store the trash bins in the middle of the street. An entire street of homeowners all decided to leave their trash bins on the street?In any case, I sent this to the community manager's in an attempt to get communication from them reassuring the community that they do have our best interest in mind and they are not acting in a "predatory" manner. When I called customer support, they stated that the "company expected response time," is 1-3 business days. I still haven't received a response.Today, a "Community Inspector" was seen driving around the community, taking photos. Today is 09/28/2023, Thursday. Wanna guess which company missed their pick-*** on Wednesday and asked its customers to leave their trash bins out?

  

  Business Response

  Date: 10/25/2023

  Hello,

  The Community Association Manager recently sent an email addressing the issue of trash collection delays, we are committed to accommodating residents during such circumstances. On Wednesday, which is the standard trash pickup day, the city experienced a delay in trash collection, leading to understandable frustration among residents. In response, we have proactively reached out to our internal inspector to ensure that any delay is duly documented, and enforcement actions are not taken on Thursdays if all trash bins are appropriately placed outside.
  Furthermore, it is our policy to respond empathetically to any complaints related to fines imposed on days when trash collection was delayed. In such cases, the Association Manager has exercised discretion to waive these fines, recognizing the inconveniences that such delays can cause. We remain dedicated to addressing resident concerns and maintaining a harmonious living environment within our community.

  Thank You

  Customer Answer

  Date: 10/27/2023

  I am rejecting this response because:   

  I appreciate the response back and commitment to notify your 3rd Party Community Inspectors that they should take further consideration of when Trash days are in our neighborhood.

  I spoke with ***************************** on 10/16/2023. She failed to notify me that the meeting was only scheduled for thirty (30) minutes. She made it seem as if I should be thankful to even be speaking with her. Besides that, her phone audio was absolutely horrible. It sounded like she was whispering throughout the call.

   

  In any case, the conversation with ********* ended well and with a commitment from her. She committed to removing the Trash Violation from my account entirely. Here is why: That trash violation was "fixed" in April. After six (6) months, your organization removes the violation from the app and my profile entirely. When I stated that there was an attempt to reopen the violation because of your inspector confusing a trash delay as me storing the trash bins in the street, ********* realized the error and stated she would remove it. At first, she tried to say it was in violation again, then she realized that was wrong.

  I am rejecting this response because in my attached email, call with *********, calls to Customer Support, and voicemails, I have asked to have this rectified, and you have yet to do it. I checked my app at the time of this message, and it is still there. Says, "Not Fixed." It was fixed in early April. It has been six (6) months without any valid reason to reopen the violation. Nor have you sent me any certified letters or violation notices. I explained all of this to *********, and she reassured me that after we got off of the call it would be updated. Nope, still not done. I will accept your response once that is done and an apology for your horrible communication and follow through.

  

  Business Response

  Date: 11/16/2023

  We have no more resolutions for this person. Please remove this complaint. Thank you!

  

  Business Response

  Date: 11/22/2023

  We have no more resolutions for this person. Thank you!

• Initial Complaint

  Date:09/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/1/23 I learned that I had a new HOA from ***** Property Management to RealManage. However my auto pay of $250.00 for my monthly association fee went to BPM. I asked RealManage what I needed to do to get back the payment, but RealManage assured me that my auto payment would be transferred to their account. I sent them a check, (****), for the month of September yet they are saying that I owe them for September. Apparently, my auto payment was never sent to them. I have made several calls and countless emails but no one is helping me. ************* assured me that my auto payment would be credited to my account but I am still getting bills

  

  Business Response

  Date: 10/06/2023

  We are working on this. We should have a response next week. Thank you!
  

  

  Business Response

  Date: 10/27/2023

  ****************, 

  Thank you so much for bringing this to our attention. Our team has been working on this and we have confirmed that there were deposits made into a bank account that we did not have access to. The ***** of ********* for the community appears to have closed that account before we could get details records on those deposits. We are working to get that from the bank. We are so sorry for the inconvenience and the delay in getting this resolved for you. In the meantime, there are no late fees or collection fees being added to accounts until we can get this resolved. Our team will follow up with you soon when we can get those records. 
  

  Again, we really appreciate you bringing this to our attention and we apologize that this happened. We will get back to you as soon as we can.

  Customer Answer

  Date: 10/31/2023

  I am rejecting this response because:   

   

  I just recieved a late fee from RealManage.  They are harrassing me and NOT doing what they said they would do.  I have been emailing the company every month and making my monthly association payment once a month, yet they still continue to charge me.  I need help.  

   

  *************************

  *******

  ***************************************

   

   

  

  Business Response

  Date: 11/08/2023

  We have people out on vacation. We will have response by next week. Thank you.

  

  Business Response

  Date: 11/20/2023

  This issue has been resolved. We've waived their October fee and working on getting the bank statements for the missing fees on their account. Please remove this because there are no further actions required. Thank you!

  

  Business Response

  Date: 11/22/2023

  We have people out on vacation. We will have response by next week. Thank you.