Complaints

This profile includes complaints for RealManage Dallas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  RealManage Dallas

  6400 International Pkwy STE 1000 Plano, TX 75093-8212

  
• 

  RealManage Raleigh

  8480 Honeycutt Rd Ste 200 Raleigh, NC 27615

  
• 

  RealManage Palm Beach Gardens

  300 Avenue Of The Champions Ste 120 Palm Beach Gardens, FL 33418

  
• 

  RealManage Palm Beach Gardens

  11784 W Sample Rd Coral Springs, FL 33065

  
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  RealManage Osprey

  16 Church St Osprey, FL 34229

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********** was an employee of ACM community management and now joins RealManage Illinoise team of **********************************************************************. This office phone number is *************, and **********' real name can not be found by calling this phone number. ********** claims herself documents department, supervisor.

  

  Business Response

  Date: 09/14/2023

  Market leaders are conducting research. We plan to respond by early next week.

  

  Business Response

  Date: 09/15/2023

  We thank Mr. **** for bringing his concern about contacting one of our team-members, ************ **** full name is *********************. We believe that Mr. **** is reaching out about one of the two units owned in ***************** Condominium Association. We do show that he has been communicating with her via email at *********************. If Mr. **** still needs assistance, he is welcome to continue to email that address or by calling **************************** to reach **************** directly. We will also make **************** aware that he is trying to reach her with questions on his units. We hope that this resolves the confusion. Thank you.
  
  

• Initial Complaint

  Date:08/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RealManage was the property management company for my ********* of *************** in ****, **. On June 2 I closed the sale of my house. ** law allows property management companies to charge $200 in fees for house sales. Real Manage charged me $275 "Conveyance processing fee" at the closing, in addition to $200 for "Statement of Account" prior to closing along with a $59 fee for processing my payment. This was a total of $534.In short, RealManage is charging illegal fees in **.

  

  Business Response

  Date: 09/20/2023

  I hope this message finds you well. I wish to clarify the fees associated with the sale of ************************** property in accordance with NC Statute.
  ** Statute allows a $200.00 charge for producing a statement of account, which is essential for closing procedures. Additionally, a $275.00 conveyance fee covers administrative expenses for property transfer, while a $59.00 processing fee is for providing requested documents.
  Upon a thorough account review, we confirm that all fees are valid under the applicable regulations. Therefore, no refund is necessary.
  Should you have any further questions or need clarification, please don't hesitate to contact us.

• Initial Complaint

  Date:08/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted Real Manage to make exterior repairs as we put home up for sale.

  

  Business Response

  Date: 09/14/2023

  Market leaders are researching and should be providing a reply by next week.

  

  Business Response

  Date: 09/15/2023

  We thank ************ for bringing his complaint to our attention. The statement made is that he contacted RealManage for assistance in making repairs to the exterior of his condominium building, as he was placing his unit up for sale. We have reviewed our communication history for his unit and do not see a recent work order request, or any communication on what exterior repairs are needed. We do show that he contacted us in August, and those work orders were placed with applicable vendors and/or information was forwarded to his ***** of ********* for review and a decision. In addition, we do see that he called on September 11th to advise that his home has sold, however, we do not show that a paid assessment letter was ordered, or that we received new owner information. We invite ************ to contact us at either ********************* or ************ to clarify what new exterior maintenance is needed so that we may assist him. Thank you for allowing us to respond.

• Initial Complaint

  Date:08/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had the displeasure of being a ********* Properties tenant for 5 years, and within that time we have seen beyond gross negligence in their business practices. In the past year our air conditioning unit has broken in emergency conditions (95 degrees F) to a total of 4 times. Initially, the owner of the property was presented a quote to repair the entire unit, but decided to do a small repair. The second and third instances left us for days without air conditioning in ****** degrees while the office ignored all of our attempts to contact them. I've left messages for the owner and almost everyone else in the office as we received nothing but radio silence from them throughout the emergency.Any future customers should be warned that this company does not do as they say they will. They are a typical property management company that does not take care of their tenants ESPECIALLY in emergency situations.

  Customer Answer

  Date: 08/25/2023

  I wish to rescind the complaint. The matter has been addressed by the business. 

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The steps leading up to my private entry condo are in a sate of disrepair. A few loose ones specifically. The lights are out which makes it impossible to see in the dark. There is exposed concrete with a large piece of rebar protruding from the ground at the base of these steps. I have already slipped on the steps and tripped over the rebar. I have been trying to get repairs started since 4/24/2023 to absolutely no avail.

  

  Business Response

  Date: 09/05/2023

  There have been an uptick in complaints. We are working through them. We need a little more time on this one.

  

  Business Response

  Date: 09/14/2023

  Waiting for market leaders to respond. Should be tomorrow or early next week.

  

  Business Response

  Date: 09/20/2023

  I hope you are well. I wanted to update you on the steps' inspection at your property. Initially, on May 26, 2023, no major repairs were needed, but we tightened a few bolts for safety.
  After receiving your message, we promptly rechecked the steps. ************** performed minor repairs, tightened any loose parts, and replaced the exterior light bulb affecting the hallway. All work was completed on September 12, 2023.
  If you have any further concerns or issues, please don't hesitate to reach out. Your safety and satisfaction are our top priorities.

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Against RealManage ********, ** Branch Dear Better Business Bureau,I am writing to file a complaint against RealManage's ********, ** branch due to ongoing issues I've encountered. For the past several month, I've been facing problems with the payment portal and my account statements. Despite my repeated attempts, I haven't received any assistance or resolution.My main concerns are the unjust late fees I'm being charged for issues beyond my control. I've left messages and emails to address this, but no one from RealManage has responded. Additionally, a board-approved refund for a common area plumbing issue, authorized 40 days ago, has not been processed.I'm disappointed by the lack of professionalism and customer service. I kindly ask ********************'s intervention to prompt RealManage to address and resolve these issues promptly.Sincerely,*********************

  Customer Answer

  Date: 09/03/2023

  Good afternoon,
  have you heard anything back from RealManage?

  Thank you again.

  

  Business Response

  Date: 09/14/2023

  Market leaders are conducting research. Should be replying soon.

  

  Business Response

  Date: 09/27/2023

  We are still waiting for a response from market leaders. They are working on it. Thank you!

  

  Business Response

  Date: 10/06/2023

  We are working on this. We will respond next week. Thank you!

  

  Business Response

  Date: 10/12/2023

  Please read the message from our Market Leader and close this complaint or redirect it to the correct account. Thank you.

  "Argus hasn't managed Harborage On ****** River Condos since July 2020. 
  Her address is that association & I couldn't find her listed under any addresses at all.
  Advance Management **** is the current management company."

  

  Business Response

  Date: 10/25/2023

  We are not able to find this person in our system. Please redirect this complaint. Thank you!

  

  Business Response

  Date: 10/27/2023

  Please read the message from our Market Leader and close this complaint or redirect it to the correct account. Thank you.

  "Argus hasn't managed Harborage On ****** River Condos since July 2020. 
  Her address is that association & I couldn't find her listed under any addresses at all.
  Advance Management **** is the current management company."

• Initial Complaint

  Date:08/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 7 2023 I received a bill in the mail from my HOA it had a late fee for a $25 for a monthly payment for the month of May 2023. I NEVER received a bill for the month May. I Pay I HOA bill yearly and have paid my annual dues for the last 10 years in 1 payment every year. I mailed my annual payment of $488.52 that same day, and it was cashed on June 23 2023. I called Real Manage and spoke with the account manager and was told to write a letter to the board of directors explaining the situation and requesting the late fees to be waved. I did send the letter and the Account Manager said he did receive my letter. I explained to the account manager that I have had a seizure and I require paper statements, I am not set up for online billing because I can not use a computer due to the seizure. I let the account manager know that I never received a bill in the mail. Real Manage has missed sending me bills throughout their time as the **** more than half of the bills have never made it to my house. I reached out to the US *********** for digital copies of my mail showing the bill never came in, as the post office takes photos of all incoming mail. I did a records request with the Post Master General and their data proves no incoming mail was received from Real Manage before the due date. My goal is to have the two late fees totaling $50 reversed as I had no opportunity to pay my bill as I did not receive my bill in a timely fashion. This is a processing mistake on Real Manages side, they have a history of mailing bills late and I should not get penalized because of their process. I receive the bill in the mail on the 7th of the month I should not incurre a late fee. In my situation I NEVER received a bill for the month of May and had no idea it was due. I received June's bill late, so I am being charged $50 in late fees for something I can not control. I paid my bill for the year would like the late fees removed from my account because of their billing errors.

  

  Business Response

  Date: 08/28/2023

  Hello,

  This community is not managed by RealManage. We don't have any way to help this person. Please remove them and redirect them to the correct community management company. Thank you!

  

  Business Response

  Date: 08/29/2023

  Hello,

  This community is not managed by RealManage. We don't have any way to help this person. Please remove them and redirect them to the correct community management company. Thank you!

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My apartment was broken-in and I was locked out of my owned apartment by management office on site of the condominium named *************************. I owned an apartment more than 5 years. My apartment door has two exterior locks for more than 15 years - which was approved by previous management company. GrandManors began on-site management about 3 years ago. During the past 3 years, the two door locks are allowed and have never been notified as an issue. On 7/29/2023, the management office sent out a notice paper which was placed on the floor in front of my apartment door stating that my apartment violates the governing documents by different appearance with no time line of corrections or any deadline specified to fix. More than 10 apartments in this community have two locks on their doors. As of today 8/10/2023, no apartment have changed the two locks to be one lock. While looking for resolutions, I wrote emails to management and residential board to discuss the issue of sudden change of rules. I've never refused to change to one lock but did have different opinions on how to interpret the bylaws regarding the exterior appearance of the door and the locks. I work at home above 95% of time only travel to office occasionally-once a month as needed. I stay at home during the *** management office hours all the time, but was out working on 8/7 Monday. As soon as the management office saw my car drove out the gate, they sent workers breaking in my unit, replaced the door and replaced the locks from two deadbolt to one non-deadbolt lock also left the door frame damaged, trim cracked, door slanted, not painted.When I was home around 4:30pm on 8/7, I was locked out of my owned apartment. The management didn't send any further notice on this broken-in, no email/text/phone calls before it occurred. I called Grandmanors trying to file complaint, but they didn't give any useful info but insisting put me on hold until I have to terminate the call myself. my cell **********

  

  Business Response

  Date: 08/31/2023

  Thank you for taking the time to share your concerns.  The emergency entry process is in place for all homeowners who reside in the community.  It appears that on May 10, 2023, upon your report of a potential roof leak, the maintenance supervisor was unable to enter for an inspection of the area with the key the office was provided with.  The maintenance supervisor was able to inspect from the exterior at that time.  On the same date, a notice was provided to you requesting a functional key, as documented in the rules and regulations of the association.  At that time, the management team was not supplied with a functional key to your front door.  The team has been corresponding with you between May and August regarding the request for a functional key.  On July 29, 2023, there was another notice provided to you requesting a key and giving notice that the lock/door would be replaced if the replacement key was not provided.  The management team makes every effort to comply with your requests surrounding the timing of entry/repairs; however, often, entry is time-sensitive due to the necessary repairs.  We would be happy to speak with the board on your behalf and address your concerns in greater detail.  We apologize that this process has been challenging and are happy to work towards a resolution.

  Customer Answer

  Date: 09/12/2023

  The site manager from the company has been telling the *** board fake stories. I got a chance but rushed out of the *** board meeting on 8/15/2023, during which meeting the *** board president repetitively stated that my apartment failed the annual fire safety check for past years which was a long-term safety issue - THIS IS NOT TRUE. My apartment has been checked by the fire crew sent by management office every single year. After I confirmed the fact that my apartment has been available for all the community services, safety checks including fire safety check every single time that it occured, one *** board member requested the site manager to confirm if we failed fire check this year, the site manager changed to say " her unit passed fire check". This kind of issues have been happening all the time. In Dec 2020, our apartment had rain damage over the dining room ceiling, the site manager who was assistant manager during that year wrote back to me stating he would send staff to repaint the ceiling damage stains over the dining room in the same month with *** board members cced in the email, but told the staff not to come on the other hand. The rain damage was not repaired until June 2022 when I desperately requested again and again face to face talking to site manager and the assistant site manager. Once again, I've discussed the key issue with the site manager face to face for multiple times that the locks are smart locks which could switch keys back but the small needle-like tool was misplaced somewhere and we will change for sure once we got the tool. This was agreed by the site manager in May 2023 after the 2nd rain damage report. However, he never released this information to *** board but seemed have told the board member that we refused to submit the key which was NOT TRUE at all. The broke-in occurred during a non-emergency, non-urgent situation, there could be a lot alternative procedures to take, just for example: walk to my door and help me switch the keys with the tool that management office might have, or schedule a time to help me replace the two locks to be one lock. This happened very unfortunately due to the site manager's intentionally misleading information/statements.

  Once again, after the management office broke in my unit and replaced the door and lock on 8/7/2023, they told the *** board and me in emails with a scheduled time of 8/9 11am to redo the door which was slanted badly and barely could be closed, but sent the painting staff to come just to show the *** board that worker went to my apartment. Meanwhile, I had to rearrange my working schedules and request leave to accommodate the repairs. It happened again with a scheduled door re-adjustment on 8/23 from 11am to 2pm, but no one showed up. The painting staff was scheduled by the site manager to do the painting on 8/24 9am but didn't show up until 2pm who told me that he was notified to come at 1pm. Once again, the site manager wrote in emails sending to the *** board and myself stating the staff would come to repair the sealer over my door frame which was broken due to the broke-in with a scheduled time of 3pm on 8/31/2023, but the staff was not made aware of this work request until I had to talk to another staff on site on 9/1/2023.

  The site manager has been initiating conflicts between the residents and the *** board by providing untrue/fake/inconsistency information to both sides. His unprofessional and intentionally behavior has brought unnecessary pathetic consequences in this community. He has been showing discriminations towards us and has been treating the *** board members as white superiors. This should be addressed seriously by the company. 

  I tried to connect with the company's service line to discuss my concerns and complaints, but was declined and was only provided the email address which was managed by the site manager. This is such a epic failure of managing the unexpected incidents. Therefore, I have to reach out to BBB to discuss the concerns.

  On the email that site manager sent to me regarding the broke-in and door replacement, it clearly stated "the change of appearance and the door function" which literally referred to the two locks on the original door. As being said, the two locks have been on the door for past three owners in more than 15 years. It's not recent change, it's not even during the past 3 years while the same company has been managing the condo complex. As of now, there are still more than 5 apartments in this condo complex that still have two locks that not fixed to be one lock. What actions does management took to address these locks if still considered violations? 

  The site manager insisted that smart locks are not allowed per governing documents which is not true. There is no such statement stating that two locks are not allowed or smart locks are not allowed.

  The door replacement and the readjustment still not fixed to satisfactory. The door is still slanted and it will be a huge challenges when weather changes from drought to wet, from hot to cold. Please see the attached photo which was taken in the dark to show you how it slanted and the left bottom part still hitting the floor each time close and open. The door frame was broken and could no longer secure our apartment. The new internal lock was added resulting in extra holes on the side which could easily be broken in. The door needs to be fixed. The door frame also needs to be fixed.

  The site manager need to be degraded or removed from the condo complex. What he did showed very limited integrity. All the cost of the broke-in, door/lock replacement & adjustment needs to be paid by your company. The time I have to take leave to manage all the repairs need to be reimbursed.

   

   

   

  

  Business Response

  Date: 10/06/2023

  This complaint should be closed. Thank you!

  

  Business Response

  Date: 10/12/2023

  This complain should be closed.

  

  Business Response

  Date: 10/25/2023

  There are no other solutions we can provide. They have rejected multiple responses we've made.
  
  
  

  

  Business Response

  Date: 10/27/2023

  There are no other solutions we can provide. They have rejected multiple responses we've made.
  

  Customer Answer

  Date: 11/06/2023

  I am rejecting this response because:  There is no response or any actions taken from Grand Manor to address this issue. It's still remained the same. Instead, the general manager hired by Grand Manor provide fake information to HOA by saying that my aparment failed fire check. This still needs to be addressed. The management company didn't do anything or take any procedures to provide assistance and to make corrections.

  

  Business Response

  Date: 11/10/2023

  There are no other solutions we can provide. We've done everything to resolve this. They have rejected multiple responses we've made.

  

  Business Response

  Date: 11/22/2023

  There are no other solutions we can provide. We've done everything to resolve this. They have rejected multiple responses we've made.

• Initial Complaint

  Date:08/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is for our personal property. Realmanage took over for Lighthouse Property Management at our Bay Harbour, ************ property. Since they have taken over the accounting has been very difficult. We sent a paper check on April 26 from our retirement account for our monthly HOA and it was never cashed and sent back without explanation. We changed our payment method to electronic, however we do not get our statements before they are due. We recently received a $25 late fee for July and the payment was sent on July 2nd the day after I discovered the posting on their website. Our HOA president said all light fees were going to be written off due to issues with Realmanage accounting. I did send email to Realmange recently and they have gone unanswered. Today I discovered we now have a finance charge for July. I just spoke with Realmange about my account. I wanted to know about the $25 late charge for "July" that was posted on July 16, which I sent an email 12 days ago without a response. Then I recd a July finance charge today. She agreed that the late fee was a mistake and said she would remove it. She said she could only remove a late fee OR a finance charge. I asked why the finance charge and she said they add that before they report our account to the credit bureau. I asked again what the finance charge was for and she hung up. This is not the first time they have hung up on me when I ask a question. I truly was very nice!Our credit score is excellent and this is very concerning. Our HOA has sent a letter from our attorney, however this is not personal, not just specific to our community in general.I am attaching our account statement. Since I started this email they have added a line for September payment. However since I saw this while writing this I refreshed my account and that September charge has been removed?

  

  Business Response

  Date: 08/25/2023

  We have attached your statement as of August 24, 2023, for your reference. We're pleased to inform you that your account is currently up to date.
  Additionally, we want to bring to your attention the recent payment posted on August 17, 2023. This payment has been successfully applied, and we'd like to confirm that the ** (Late Fee) and ** (Interest) charges associated with it have been reversed, as per our records.
  Please be aware that the September assessment has been billed to your account as part of the regular billing cycle.
  We also wanted to address your multiple payments that have been posted successfully. If you suspect any payment has not been properly credited, we kindly request that you provide a canceled check. This will facilitate our accounting team's investigation into any potential discrepancies and ensure accurate resolution.
  Furthermore, it's important to note that communication from our accounting team has been conducted via email. I would like to clarify that delinquent accounts are not reported to credit rating agencies. Consequently, you would not receive any advisories suggesting the possibility of being reported to such agencies.
  Based on our records, your Ciranet account does not currently have Attorney status. Please feel free to contact us with any questions or concerns. We hope you have a great day!

• Initial Complaint

  Date:08/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August of last year RealManage took over as my condo's association manager service. I was paying down an outstanding balance monthly and also dispusting part of the amount because ACM the prior management company place frivoulous fees on my account with no proof or legitimate reason. Once RealManage took over they added almost a $1000 dollars of new fees to my account for unexplained reasons. I kept paying my monthly association and little over to knock the down the fees as much as I can. Now they sent my account to credit collector and are blocking me from making my normal monthly payments I pay the whole amount and stating they will be adding more charges even thought they are blocking my payment ability. This is gross misconduct by this business and the previous one that I will not stand for! They are also blocking me from obtaining my financial statements from the RealManage as well starting back when they took over showing the near $1000 of fraudulent charges added to my account from the get go. I can send you the larger Pdf file containing my whole history of payments via email as well.

  

  Business Response

  Date: 08/18/2023

  We had a hard time finding the customer in our system. We've found him and we're working on responding to the complaint. Thank you!

  

  Business Response

  Date: 08/22/2023

  We had a hard time finding the customer in our system. We've found him and we're working on responding to the complaint. Thank you!

  Customer Answer

  Date: 08/29/2023

  I am rejecting this response because: This is what this company does. I have repeatedly tried to resolve this in a professional and thoughtful manner but they continue to make excuses. Their tatic is wait it out until customers get so frustrated by their inaction they most likely drop. I'm not one. I want a detailed account of my why the charges were added to my account along with an itemized breakdown of each charge!

   

  Sincerely,

  *****************************

  

  Business Response

  Date: 09/11/2023

  We thank you for providing feedback to our earlier response. As the managing agent for the Association, the decision about the fines and fees does not lie with RealManage. We attached detail of all the additional charges, beyond the regular assessment, to our last reply. You will need to review that and schedule a hearing with the ***** of ********** or work through the attorney to further review the charges. Because this has been turned over to the attorney for an unpaid balance, there is a specific process that must be followed. You will need to contact the attorney first, however, and further submit a request to them in writing (i) asking for a hearing on any violations, which will be scheduled at the next board meeting, and (ii) provide proof of payment on the outstanding other amounts. Once that is received, your community association manager will schedule the appropriate hearing with the board of directors so they can come to some resolution. We thank you for reaching out again and we look forward to helping facilitate communication between you and your Association ***** of ****************

  Customer Answer

  Date: 09/11/2023

  I am rejecting this response because: They did not provide legitimate reasons for the charges. RealManage is the company that is currently managing my property. I will pay any of these fraudulent charges. I am happy to pay what I really owe which is a round $1000 not $4800. The company continues to hide behind their lawyers and not take responsibility for their fraudulent business practices. 

  

  Business Response

  Date: 09/20/2023

  The board has made their final decision. There is no more we can do to resolve this complaint. Thank you.

  

  Business Response

  Date: 09/20/2023

  The board has made their final decision. There is no more we can do to resolve this complaint. Thank you.