Complaints

This profile includes complaints for RealManage Dallas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  RealManage Dallas

  6400 International Pkwy STE 1000 Plano, TX 75093-8212

  
• 

  RealManage - Roselle

  34 Congress Circle West Roselle, IL 60172

  
• 

  Hammersmith Management - Colorado Springs

  1155 Kelly Johnson Blvd, Suite 495 Colorado Springs, CO 80920

  
• 

  RealManage - Novato

  1701 Novato Blvd Ste 209 Novato, CA 94947

  
• 

  RealManage - Pleasanton

  4900 Hopyard Rd Ste 100 Pleasanton, CA 94588

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Water valve in my home won't close and I need it repaired to renovate. I've tried to get a plumber out and have contacted the management company to get me the water shut off locations. They tell me they don't know them and that I need a commercial plumber to possibly drain the whole complex because they aren't sure. Some of the condo units were built with quad shut offs and some weren't, they aren't sure which ones and haven't sent anyone to survey. They told me good luck getting anyone to come out because shutting off is a liability. I own a property that they won't give me the information I need to get it fixed. They haven't done the work to manage the property effectively. If some quads shut off, they should build shut off for all quads.

  

  Business Response

  Date: 08/15/2023

  It appears there was a misunderstanding regarding the shut-off's location, leading to frustration. The Community Association Manager (CAM) promptly intervened, clarifying the situation with the owner, who sincerely apologizes for any frustration caused.
  I'm pleased to share that the issue has been resolved, and we've taken steps to prevent such occurrences in the future.
  Your understanding is greatly appreciated, and if you have any further concerns, please reach out. Thank you for being a valued member of our community.

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 28th a car hit the side of my house, the house is a part of the **** and according to the *** bylaws they are responsible for any damage to the outside of the house, therefore I filed a claim with my insurance company and they will cove the detectable for the *** insurance, so I have been calling them and emailing them hoping to get the certificate o insurance but they keep telling me it is either expired or not available, also they claimed that they are not responsible and that goes against their bylaws

  

  Business Response

  Date: 08/15/2023

  We thank ******************* *************** for bringing this to our attention through the Better Business Bureau. Unfortunately, using the information provided (name and address) we are not able to locate the home in an association that we manage. We would like ******************* *************** to provide us with some additional information. We ask that the address being provided be verified or provide us with the name of the community association so that we may better assist resolving the concerns. Thank you.

  

  Business Response

  Date: 08/17/2023

  We thank ******************* *************** for bringing this to our attention through the Better Business Bureau. Unfortunately, using the information provided (name and address) we are not able to locate the home in an association that we manage. We would like ******************* *************** to provide us with some additional information. We ask that the address being provided be verified or provide us with the name of the community association so that we may better assist resolving the concerns. Thank you.

• Initial Complaint

  Date:08/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have pre-printed coupons from Realmanage for monthly payment of Olde ********** Condo association fees. The address on the coupons is Olde ********** Condo, C/O Realmanage, PO Box ****, ********. **. 60522-****. I mail my payments to this address well in advance of the 15 day due date. RealManage doesn't post the payment until (typically) the 25th of the month. They then bill me a late fee. I want the late fee removed, and updated coupons sent if the mailing address has changed

  

  Business Response

  Date: 08/15/2023

  We want to thank ************** for bringing his complaint to our attention through the Better Business Bureau. There are two pieces to **************** complaint that we will address. ************** received two late fees April 2023 and July 2023. In May 2023, ************** contacted us to confirm the payment address because his April payment arrived late, and ************** now believes he is mailing his payment to the wrong address.
  
  His complaint indicates there was a mailing address change that wasnt communicated to him, which he believes is creating his payment application delay. We want to apologize for our miscommunication on the payment remittance address for his monthly condominium assessment. The *********, ** address that appears on his payment coupon is the correct remittance address, and ************** should continue to mail his payment to that address each month. There has been no payment address change. The address provided to him in May 2023 is our regular mailing address, not to be used for assessment payments. As a result of our miscommunication in May, we went ahead and administratively waived the $25 late fee applied to his account, as we can draw the conclusion, hes using the wrong address to mail his payment because of our error.
  
  The April 2023 payment did arrive late and we, unfortunately, cannot control mailing delays from the ***** However, a review of his payment history does show that payments regularly arrive on time. In an effort to resolve this complaint, we went ahead and made a one-time courtesy waiver of the $25 late fee and the $5 Late Notice fee. However, we do want ************** to understand that we are the agent for the board of directors, who is elected by the Association members each year and we are not the decision makers for the community, although we provide consultation based on our years of experience. The governing documents of the Association outline how past due assessments are handled, which may include the assessment of late fees after a certain date and does not provide for exceptions. Should a future payment arrive late, ************** will need to request removal of the late fee in writing to ********************* so that we can present his request to the board of directors for approval.    
  
  We believe we have resolved this complaint and appreciate allowing us to respond.There are two pieces to **************** complaint that we will address. ************** received two late fees April 2023 and July 2023. In May 2023, ************** contacted us to confirm the payment address because his April payment arrived late, and ************** now believes he is mailing his payment to the wrong address.
  
  His complaint indicates there was a mailing address change that wasnt communicated to him, which he believes is creating his payment application delay. We want to apologize for our miscommunication on the payment remittance address for his monthly condominium assessment. The *********, ** address that appears on his payment coupon is the correct remittance address, and ************** should continue to mail his payment to that address each month. There has been no payment address change. The address provided to him in May 2023 is our regular mailing address, not to be used for assessment payments. As a result of our miscommunication in May, we went ahead and administratively waived the $25 late fee applied to his account, as we can draw the conclusion, hes using the wrong address to mail his payment because of our error.
  
  The April 2023 payment did arrive late and we, unfortunately, cannot control mailing delays from the ***** However, a review of his payment history does show that payments regularly arrive on time. In an effort to resolve this complaint, we went ahead and made a one-time courtesy waiver of the $25 late fee and the $5 Late Notice fee. However, we do want ************** to understand that we are the agent for the board of directors, who is elected by the Association members each year and we are not the decision makers for the community, although we provide consultation based on our years of experience. The governing documents of the Association outline how past due assessments are handled, which may include the assessment of late fees after a certain date and does not provide for exceptions. Should a future payment arrive late, ************** will need to request removal of the late fee in writing to ********************* so that we can present his request to the board of directors for approval.    
  
  We believe we have resolved this complaint and appreciate allowing us to respond.

  Customer Answer

  Date: 08/15/2023

  I have reviewed the business response and accept this resolution. 

  

  Business Response

  Date: 11/08/2023

  We have people out on vacation. We will have response by next week. Thank you.

  

  Business Response

  Date: 11/13/2023

  We thank Mr. Cowen for contacting us again via your office. Upon review of his complaint, it appears that in September 2023 Mr. Cowen did receive a late fee in error. Mr. Cowen is a member of two associations Olde ********** HOA and ************** Condo. His assessment payment for the condo association was inadvertently applied to his owner account with the **** The payment has been moved and his balance corrected. We have also removed the late fee. Mr. ****** balance is now correct. We apologize for any inconvenience that this error may have caused. Thank you for allowing us to respond.
  
  

• Initial Complaint

  Date:08/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lack of security. Our club house has been broken into twice since I moved in. Technically you cant call the second one a break in since the representative from ********* left the door unlocked. Keys to 24 units were stolen. All locks had to be replaced. Weve had 3 cars broken into in the past 4 months. Homeless individual found sleeping next to a building surrounding the pool area.

  

  Business Response

  Date: 08/15/2023

  We trust this message finds you well. Your safety remains a paramount concern for us. The Association Board, in collaboration with the ********* Association Management team, is fully attentive to the safety concerns within our community.
  Regarding the recent incident involving an unlocked door, we wish to clarify that the door was not left unlocked by any ********* Properties vendor. Nevertheless, please be assured that the matter was promptly attended to in order to maintain the security of our community.
  To enhance our security efforts, we're pleased to announce that the Board has taken proactive steps by installing cameras in and around the clubhouse area. This measure aims to serve as a deterrent against any criminal activity.
  In instances of criminal offense, we want to emphasize that the police have been promptly notified. We encourage you, our vigilant community members, to continue reporting any illegal or suspicious activity you witness to the police. Your proactive involvement plays a vital role in maintaining the safety and security of our neighborhood.
  We appreciate your ongoing cooperation and understanding. Should you have any further inquiries or concerns, please do not hesitate to reach out. Together, we can ****** a secure and thriving community.

  Customer Answer

  Date: 08/15/2023

  I am rejecting this response because: We had keys stolen because someone was able to simply walk into the clubhouse. Why were they not securely stored in a safe, locked drawer/office, etc? ******** around the clubhouse is not enough. We need them throughout the complex. We need to stop car break-ins, misuse of the dumpster/recycling area, stop random people jumping the pool fence, identify and fine dog owners that don't pick-up after their pets, and overall safety. The pool situation is a huge liability especially if someone is injured. This is something we, homeowners, have been pushing for some time.

• Initial Complaint

  Date:07/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beginning April 25 I have repeatedly attempted to continue making monthly assessmwents After a dozen attempts to solve a simple problem, I still have not heard back from **** service, ****** St. ***** and ********************* as community managers, or president ********************* all operated or employed by Real Manage after weeks of seeking basic information. Real Manage of ***** ***** provides services as part of ************** property management and monthly $73- assessment fee.Real Manage/****.net has interrupted the livelihood of consumers like me seeking basic payment verification for six months and information that legally all residents should have real-time access to and we do not. Real Manage has jeopardized the timing and efficacy of a loan that was being processed for me to buy a second property.Since April 25 I and my bookeeper have in emails, voicemails, phone conversations and LinkedIn messages, with numerous representatives at many levels of the organization from the property manager and customer service rep to the president, requested proof of my fully paid assessments from January - June 2023 for ************ *****************************************************. ***.Today was the deadline to show this information to a banker as the last piece of documentation to complete a weeks-long loan process to purchase a 2nd property. No one of a half dozen in the last two months I've talked with has any sense of urgency, time management skills, customer service or accountability. The left hand has no idea what the right hand is doing and I never received responses or returned calls. It has been this way since the company took over for Lighthouse Property Management in **************************** services and software platform jeopardized my attempt to secure the best terms/ rates for a 2nd property loan without the verification of assessment payments paid by me in full year-to-date with a zero balance. This company has made zero attempt to apply payments in ****.net and to solve the problem.

  

  Business Response

  Date: 07/25/2023

  Hello,
  I was on vacation and could not get to this before. We are working on this.
  Thank you!

  

  Business Response

  Date: 07/28/2023

  This issue has been resolved. Please see attached ********************** statement. 

  

  Business Response

  Date: 08/03/2023

  This issue has been resolved. Please see attached ********************** statement. 

• Initial Complaint

  Date:06/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apparently, in February of this year the management company that runs my HOA was bought by RealManage. I just got a bill from collections telling me I owe the back payment, plus $90 in late fees and collection fees. I had been set up on autopay for years, and had never missed a payment.As soon as I got that, I contacted the new management company and offered to immediately pay all the back payments, but requested for the late fees to be waived. The phone call went very poorly, and I was informed that there was no way for the late fees to be waived, and the only two options were to: a) pay the assessments, collection fees, and late fee, or b) hire an attorney (yes, she jumped straight to an attorney when I asked if there was any other option).She said that all the statements were posted to the online profile, and were mailed out. I didn't know the online profile had changed from our old one, and I don't think I missed any mail. I'm pretty good at opening important mail. Also, they had my email on file, and I can confirm that I was never notified by email. When I asked for any sort of confirmation that they were sent via snail mail she said, "It's not my responsibility to prove that to you. It's your responsibility to make sure your dues are paid."I paid the back assessments, plus a $15 late fee and a $75 collection fee. I feel that the late fee, and especially the collection fee, are out of line as the first communication I received by them, I acted them and immediately made a good faith effort to resolve the fees.

  

  Business Response

  Date: 07/25/2023

  Hello,
  I was on vacation and could not get to this before. We are working on this.
  Thank you!

  

  Business Response

  Date: 08/09/2023

  Hello,

  Unfortunately, the reason given for the late fee that was assessed, was that the letter was not read in a timely manner. Subsequently, the Board determined that the fee could not be waived on this occasion, as it did not arise from a management error. Your understanding in this matter is greatly appreciated.

  Thank You

  Customer Answer

  Date: 08/09/2023

  I am rejecting this response because: there was not a good faith effort made to contact me over payment. I believe this is the case for three reasons:

  1. They would not provide proof that they mailed notices, even after a request to do so.

  2. They had payment information and could have remitted payment at any time, and did not.

  3. They had both my phone number and my spouses phone number, and did not call either of us.

  4. They had both my email and my spouses email, and did not email either of us.

• Initial Complaint

  Date:06/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This management company refuses to provide access to my local well; they have refused my annual payment for dues. My bank records indicate having sent the timely payment that was either refused or just not cashed; this has triggered late ************ in excess of those allowed by planned community statutes 33-1803 A & B. I have asked this POA to reverse these illegal fines or demand charges &/or late fees that they have refused to do. I am unable to het water as a result of these illegal items.

  

  Business Response

  Date: 07/24/2023

  As part of their responsibilities, the ***** of ********* diligently reviews all owner appeals and makes decisions based on the individual circumstances. Generally, the board is considerate and willing to waive any soft costs; however, it is necessary for property owners to cover the hard collection costs and late fees, as these are out-of-pocket expenses for the association.
  It's important to mention that we have a written policy in place, which has been thoughtfully adopted by the esteemed ***** of *********. This policy includes a requirement for owners to be in good standing, ensuring there are no unpaid balances, as a condition for gaining access to the *****.
  We have conducted a thorough review of your account history and identified a recurring issue with his bill payment setup, leading to payments not being received or received on time. We understand the frustration this may have caused you, and we genuinely want to find a suitable solution to prevent such occurrences in the future.
  To ensure a smoother payment process for you, we would like to recommend a couple of options. Firstly, setting up autopay through our office can provide a convenient and reliable way to ensure timely payments. Alternatively, you may consider bringing a check to the ************* meeting each year, which will help streamline the payment procedure and eliminate any potential issues with online bill pay.
  At ****************** POA, we deeply value our relationship with our esteemed owners, and we are committed to providing the best possible service. If you have any questions or concerns, we encourage him to reach out to our management team, and we will be more than happy to assist him promptly.
  Thank you for your understanding, and we look forward to continuing to serve the community and its members with utmost dedication.

• Initial Complaint

  Date:06/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/5/23 we were notified by RealManage LLC that they were charging us a late fee/collection fee of $75. This company recently took over managing our Homeowners Association (The Ocotillo Community Association) but we were never notified of the change until we received a bill from the company stating we owed our current *************** for the period April 1 through June 30 2023. For many years we have paid this *** fee with automatic withdrawal from our bank account and have never had a late payment (in 22 years). We called RealManage LLC and requested the collection fee be dropped due to above. They did not have our correct email at the time of our phone call, so we provided it to them. They emailed a response today that that fee was still in place and being charged. We feel this is unjustified since we were never made aware of the *** management change, and to our knowledge, the quarterly payments were still being withdrawn from our bank.

  

  Business Response

  Date: 07/25/2023

  We extend our sincerest apologies for any inconvenience caused. We have taken immediate action to rectify the situation, and we are pleased to inform you that the fee in question has been successfully removed from your account.
  Please understand that this was an isolated error on our part, and we are committed to providing the highest level of service to all our valued customers, including yourself. Should you encounter any issues or have any concerns in the future, we encourage you to reach out to your designated community manager directly. They will be more than happy to assist you and ensure that your account is reviewed promptly.
  Once again, we apologize for any inconvenience this may have caused, and we thank you for bringing it to our attention. Your satisfaction is of utmost importance to us, and we remain committed to resolving any issues promptly and professionally.
  If there is anything else we can assist you with, please do not hesitate to contact us.

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My understanding is that RealManage, ******************* fulfills maintenance service requests for the Hilltop ***************************** and its HOA community members. As a community member, I have not seen those services. I feel my rights are being violated under the Federal Fair Housing Act of **** (42 U.S. Code ****), which prohibits discrimination in the provision of services in connection with a dwelling because of race, color, religion, ***, family status, or national origin.I initiated common area repair requests to RealManage between November 2022 to June 2023 without resolution. RealManage does not answer the phone, return phone voicemails, or respond to emails in a timely manner and during regular business hours. The lack of response had made maintenance issue resolution impossible. In the first and only response from RealManage on May 31, 2023, my repair requests were denied. I re-submitted my requests via email on June 3, 2023. My requests for dry rot and roof repair are valid because historical records show previous approvals of these types of repairs in the community and because the nature of the requests fall under the CC&Rs Article 7.1 - Common Area and 7.1(a) - Exterior Maintenance. Specifically, I need repairs of [1] dry rot, wood decay located along the front and back of the exterior common walls of the townhouse, and [2] extension of the common corrugated metal roof at the carports to eliminate water entry into the garage during rain events. Historical records I reviewed include, Financial statements and independent accountants review report generated by ******************************** *************, **, ***** of ********* Meeting records, and Second amended and restated declaration of covenants, conditions and restrictions or CC&Rs.**At this time, Im requesting approval of my repair requests and a planned timeline for the repairs to be completed by RealManage and the Hilltop *****************************.** Thank you,*****

  

  Business Response

  Date: 07/07/2023

  Hello,

  We are still researching this one. I reached out for an update. We should have a response by next Friday. 

  Thank you

  

  Business Response

  Date: 07/25/2023

  We have duly conveyed your concerns and maintenance requests to the board of directors, and we have been in constant communication with them to address your needs.
  Based on the board's decisions, we would like to provide you with a summary of their responses:
  Garage Repairs: Since your garage was previously converted, the responsibility for maintenance now lies with the property owner. This includes the roof and all components of the garage, such as the opener, springs, and door, in accordance with section 7.2 of your community's CC&Rs.
  Please be informed that the Board is currently considering an update for the carports this year. There may be an option for homeowners with converted garages to pay for additional services to have their roofs addressed. We will keep you informed and provide more information if the board approves such an option in the future.
  Dry Rot along the *****: We have conducted a thorough inspection of the dry rot along the *****, and we can confirm that there is no active leak. The repair for this issue has been scheduled and will be addressed during the next painting and similar repairs in the area.
  Once again, we want to express our gratitude for your communication, which has allowed us to investigate and address these concerns promptly.
  If you have any further questions or require additional assistance, please do not hesitate to contact us. Your satisfaction is of utmost importance to us, and we are committed to ensuring that your community remains a comfortable and well-maintained place to call home.
  Thank you for your understanding and cooperation.

  Customer Answer

  Date: 07/30/2023

  I am writing to you today to reject this response because a firm timeline for when the repairs will be completed was not provided. I must have a firm timeline for when the repairs will be completed from Real Manage/Hilltop Green ******************************* submitted additional photos to Real Manage/Hilltop Green *********** on June 18, 2023, showing more areas of dry rot, and the top of the carport with evidence of black roof leak repair patches that don't resolve leak issues (see three attachments). The dry rot in the front panel is caused by wetness from sprinklers that Hilltop Green *********** is responsible for and the dry rot on the back panels appears to have never been repaired (yellow older paint still in the section). To my knowledge, Real Manage or Hilltop Green *********** have not performed on-site inspections.

  I am also concerned that my discrimination complaint was not addressed. I am giving you until August 15, 2023 to provide a firm timeline for when the repairs will be completed. If I do not receive a response by then, I will pursue communications with the U.S. ********** of ******* and Urban Development.

   

   

  

  Business Response

  Date: 09/14/2023

  We are working on this. Please allow a few more days. Thank you!

  

  Business Response

  Date: 09/15/2023

  We are no longer *********** this customer. This decision is up to the board and they've made their final decision. Thank you.

  

  Business Response

  Date: 09/20/2023

  We trust this message finds you well. Our stance on the matter remains unchanged. The cost estimate for addressing the minor dry rot issue stands at approximately $1000.
  As previously discussed, the Board's decision is to defer action on this matter until the next scheduled property painting cycle. At that time, the issue will be included as part of the overall maintenance and improvement plan.
  If you have any further questions or concerns regarding this decision, please do not hesitate to reach out. We are here to provide clarity and assistance to ensure the well-being of the property.

• Initial Complaint

  Date:06/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is related to: Company: RealManage, LLC Consumer: ****************************** This e-mail is to notify you that you currently have a new message with BBB in regards to complaint #********. Your system prohibited me from send additional info. After the first violation notice for a satellite dish I did not have, they harassed me again with a 2nd letter for a fence built w/o a permit, but, they issued me a permit early on so this is pure harassment.

  

  Business Response

  Date: 06/19/2023

  Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you may have experienced regarding the issue with your fence.

  Please allow me to clarify that our association is committed to maintaining a respectful and harmonious environment for all residents. In this particular case, we would like to emphasize that we have not engaged in any form of harassment towards you. It appears that there might have been a misunderstanding regarding the installation of your fence. According to our records, it appears that the fence was installed with the wrong side facing the public view. We understand that this may have caused frustration, and we apologize for any confusion it has caused.

  To address this matter further, I encourage you to reach out to me directly. Alternatively, if you prefer, you can request a meeting with the board to discuss the situation in more detail. We value your input and would like to find a satisfactory resolution to this issue.

  Thank you for your understanding and cooperation.

  Customer Answer

  Date: 06/19/2023

  I am rejecting this response because:   1. Both sides of all fences are visible throughout the subdivision. 2. The City said any side is the homeowners choice. 3. The *** (Westwood MUD) approved the fence with no mention of a proper side (as there is no proper side). The discussion of a proper side is ludicrous and is a form of harassment. I have contacted my attorney.
  

   

  

  Business Response

  Date: 07/07/2023

  They've contacted their attorney. This is a legal matter. We can't respond to this any longer.

  Thank you

  

  Business Response

  Date: 07/12/2023

  They've contacted their attorney. This is a legal matter. We can't respond to this any longer.

  Thank you