Complaints

This profile includes complaints for RealManage Dallas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  RealManage Dallas

  6400 International Pkwy STE 1000 Plano, TX 75093-8212

  
• 

  RealManage Georgia

  3555 Koker Blvd, Suite 130 Duluth, GA 30096

  
• 

  RealManage Charlotte

  8301 University Executive Park Dr Ste 130 Charlotte, NC 28262

  
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  RealManage Raleigh

  8480 Honeycutt Rd Ste 200 Raleigh, NC 27615

  
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  RealManage Coral Springs

  11784 W Sample Rd Coral Springs, FL 33065

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Online portal conflicts with paper mailings. Paid noted amount. Now im being told about missed payments after the fact. Was not included with legal fees, on the mailing. My account has not been updated. If this was a promblem why wasnt included with legal fees at the time of all the other fees the charged me with. I can lose my house due to them not doing there job throughly. This is a problem that has been going on for a while. Smells like they are Phishing.

  

  Business Response

  Date: 03/22/2024

  The online portal appears to be consistent with the account statements provided to the owner. The last online portal activity logged by the owner was on 12/28/23 at 05:37 AM. The online portal is more accurate as statements are generated and mailed which may cause an unavoidable lag between real-time information online, and statements sent via USPS.
  
  For reference, the owners in this community pay their assessments via coupons and statements are only generated when an account is delinquent. There have been 37 statements provided to this owner between December 2021 and February 2024. The late fees and charges are normal and customary. The owners online account has been updated as recently as 3/18/24 contrary to the owners assertion. This owner has been adequately and timely notified of the status of their account, including legal fees and late fees. We respectfully request to know how the complainant calculates the disputed amount in order to consider her request.
  
  In closing, we would be happy to respond to any specific concerns as we have consistently done with this owner in the recent past. Thank you for the opportunity to respond to this concern.
  
  

• Initial Complaint

  Date:03/05/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for auto-pay with our HOA management company in January of 2020. They have been automatically taking *************** out of my account ever since. I noticed last week they have been charging a recurring charge for a late fee on my account without my knowledge since June 2023. I have received NO notification that money was not taken out. I also NEVER stopped auto-pay. If I download a statement, it doesn't even show there is a late fee. I contacted them on Friday via their call service, emailed them today and tried to call them back. They claim b/c I missed a payment in June, they have been cumulatively charging me a late fee. Again, I have auto-pay, so I am under the assumption they are automatically taking the money out of my account. They took the money out of my account in May and July, but not June for reasons unknown to me. They have been taking HOA fees out of my account since then as well. I would like for them to drop all late fee charges against me as this is not my fault. If they need the June payment, I will pay that, however, I need the late charges dropped as that is the fault of the management company and not me. I have attached my confirmation into auto-payment from 2020, I have attached latest statements showing zero indication I owe any late fees as well as the property management's unacceptable response to my inquiry with an attached statement that I can't see through the regular statements downloadable on the site.

  

  Business Response

  Date: 03/19/2024

  The account indicates they have only been charged the monthly assessment rate of $642.76 for their unit as of 06/01/2023.
  
  While late fees were incorrectly applied to their account, those were waived and were never charged nor collected from their actual bank account. Their account is set up for assessment rate only. They paid the proper assessment rate of $642.76 each month from June 1st. .
  
  It appears the owner may not be aware that their new budget starts on June 1st of each year. As of June 1, 2023, the owners rate went from $603.51 to $642.76.
  
  Ive attached a copy of the budget for the fiscal year that runs 06/01/2023 to 05/31/2024.
  

  Customer Answer

  Date: 03/21/2024

  What is frustrating is that no one talks to anyone in the office.  I got my issue resolved with one of the people in the office while another was telling me I missed payments and this response is telling me I didn't know my assessment went up, which has nothing to do with what happened.  I knew it went up, but in the assessment notice, it says no need to do anything because the system will adjust it if you're on autopay, which I was.  One person explained to me that there was a glitch in the system on June, which is why it wasn't taken out automatically.  So that person fixed my issue, but I do want to note these people don't do their due diligence and make you go through a lot to fix an issue that was their fault in the first place.

  Customer Answer

  Date: 03/21/2024

  I have reviewed the business response and accept this resolution. What is frustrating is that no one talks to anyone in the office.  I got my issue resolved with one of the people in the office while another was telling me I missed payments and this response is telling me I didn't know my assessment went up, which has nothing to do with what happened.  I knew it went up, but in the assessment notice, it says no need to do anything because the system will adjust it if you're on autopay, which I was.  One person explained to me that there was a glitch in the system on June, which is why it wasn't taken out automatically.  So that person fixed my issue, but I do want to note these people don't do their due diligence and make you go through a lot to fix an issue that was their fault in the first place.

• Initial Complaint

  Date:03/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************* Community, **** (the Association) hired Real Manage (Manager) to manage the Home Owners Association. In October of 2023, the Association notified the Manager that the Association was in need of insurance. Values were provided to the Manager in October of 2023. In January of 2024 the Association sent an email asking for an update. ***************************, instructed ******************************* to follow up on requests. **** emailed the Association that he called *******************, head of the insurance department, and confirmed that as long as the Association has its own builders insurance that company would cover the Association. However, the Association has never had builders insurance. The Association emailed a response to the Manager informing the Manager that the developing entity no longer owned the property that the Association was needing covered. The Association has asked multiple times for the following information:1)Applications for Insurance that were sent October 2023 2)Denial of Coverage Emails from the underwriter October 2023 3)Emails of POV October 2023 and 2/27/24 The above records are the property of the Association, and the Manager refuses to provide the records. I am requesting assistance from the BBB in obtaining records for the Association. I would not recommend Real Mange to any other developer. The Manager has a fiduciary duty to the Association which has been breached. Trust is broken and due to the Managers lack of transparency I do not believe that it can be restored. I have requested a meeting, and that request has been ignored. I do not have a direct number for anyone that handles my account, I must call an 866 number, wait on hold only to leave a message. If they are treating their customer who initial hired them in this manner, I can only imagine how our future Home Owners will be treated.

  

  Business Response

  Date: 03/08/2024

  We are aware of the below as we have been in constant communication with ******** (who submitted the complaint) the declarant for several weeks now.  We are also working to coordinate a meeting with her next week as she requested this week.

  

  Business Response

  Date: 03/11/2024

  Thank you for bringing these concerns to our attention. We greatly value open communication, and it's essential for us to address any inquiries promptly. Our local team has taken note of the information you've requested, and it has been sent accordingly to you via email.
  Based on insurance expert advice, our understanding is the communities in question did not meet the qualifications for coverage in 2023. However, we are more than willing to arrange a discussion at your convenience. We are committed to addressing any remaining questions you may have. Please feel free to reach out, and we'll be ready to assist in any way we can.

• Initial Complaint

  Date:03/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** ******************* Community, **** (the Association) hired Real Manage (Manager) to manage the Home Owners Association. In October of 2023, the Association notified the Manager that the Association was in need of insurance. Values were provided to the Manager in October of 2023. In January of 2024 the Association sent an email asking for an update. ***************************, instructed ******************************* to follow up on requests. **** emailed the Association that he called *******************, head of the insurance department, and confirmed that as long as the Association has its own builders insurance that company would cover the Association. However, the Association has never had builders insurance. The Association emailed a response to the Manager informing the Manager that the developing entity no longer owned the property that the Association was needing covered which is why the Association requested insurance back in October 2023. The Association has asked multiple times for the following information:1)Applications for Insurance that were sent October 2023 2)Denial of Coverage Emails from the underwriter October 2023 3)Emails of POV October 2023 and 2/27/24 The above records are the property of the Association, and the Manager refuses to provide the records. I am requesting assistance from the BBB in obtaining records for the Association. I would not recommend Real Mange to any other developer. The Manager has a fiduciary duty to the Association which has been breached. Trust is broken and due to the Managers lack of transparency I do not believe that it can be restored. I have requested a meeting, and that request has been ignored. I do not have a direct number for anyone that handles my account, I must call an 866 number, wait on hold only to leave a message. If they are treating their customer who initial hired them in this manner, I can only imagine how our future Home Owners will be treated.

  

  Business Response

  Date: 03/08/2024

  We are aware of the below as we have been in constant communication with ******** (who submitted the complaint) the declarant for several weeks now.  We are also working to coordinate a meeting with her next week as she requested this week.
  

  

  Business Response

  Date: 03/11/2024

  Thank you for bringing these concerns to our attention. We greatly value open communication, and it's essential for us to address any inquiries promptly. Our local team has taken note of the information you've requested, and it has been sent accordingly to you via email.
  Based on insurance expert advice, our understanding is the communities in question did not meet the qualifications for coverage in 2023. However, we are more than willing to arrange a discussion at your convenience. We are committed to addressing any remaining questions you may have. Please feel free to reach out, and we'll be ready to assist in any way we can.

• Initial Complaint

  Date:03/05/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the property at *******************************************************, I am filing this complaint regarding late fees that are supposedly removed in July 2023, but are not to this day, and continue accruing $15 every month by RealManage, though RealManage has received all payments on time since July 2023.I pay monthly assessment automatically through *********** The check typically arrives around the 7th with plenty margin against the due date on the 20th. In July 2023, I noticed two late fees from March and June. Called the office, and later received a call from the community manager. *** stated that there was a system issue, and she would "take care of it" by removing all the charges. When I checked my account again 1/24 and was shocked discovering that only the 6/23 late fee was removed, 3/23 fee stays after the July conversation for reasons I was not informed. And my account has been charged $15 fee every month since July 2023, even though RealManage has received all subsequent payments on time.1/21/24 I called the office and explained the problem to a rep. *** removed four charges later but 3/23 fee which is the root cause is still in my account. 2/16/24 called again and explained the problem to a different rep, he created a case so that community manager will contact me in 3 business days.2/21/24 received an email from associate manager ******************************* stating that they can not remove additional late fees. *** didn't mention the July 2023 resolution.2/23/24 I called, asked to speak to ******* to explain the 3/23 late fee and 7/23 resolution. I left a message but she never called back.2/27/24 I called and asked to create a case to speak to a property manager. Hope to hear back from someone in 3 business days, I also left message giving a brief history. Again no response. I want to point out that the 2nd rep I spoke to was incredibly rude and showed lack of basic job training. I had to make the 2nd call because I was transferred to a phone that doesn't accept message. *** cut me off by saying "You already called", added that I needed to be patient. Really after 7 months and ongoing monthly charge?!!!Communicating with HOA is not a new thing, but this is the worst ever dealing with such disarray and unprofessional attitude.

  

  Business Response

  Date: 03/14/2024

  RealManage does not have the authority to waive fees on homeowners accounts without Board approval. This homeowner has requested multiple fee waivers which the Board has previously waived, however, the Board has decided they will not waive any additional fees. This has been properly documented and communicated to the homeowner. 
  
  

  Customer Answer

  Date: 03/14/2024

  I am rejecting this response because:   

  This is not about receiving no consequences due to owner's not following HOA rules and not taking responsibility for their mistakes. This is solely because the management office charged a fee by mistake in March 2023 by its own explanation, agreed to correct the error in July 2023, still has not followed through, and charges more fees every month on top of the error. I do not have a late payment.

  I asked to talk to managers to explain the issue, unfortunately have not been contacted so far. 

  

  Business Response

  Date: 03/19/2024

  The homeowner's original request was for late fees in July, August and September to be waived. The Board approved waiver of these fees and they were waived. Additionally, late fees were waived for October, November and December. The homeowner received late fees in March and June of 2023 and these have not been paid to date. These fees were not approved by the Board and cannot be waived, as they already waived 6 months worth of late fees. The homeowner is responsible to pay the late fees remaining on her account. 

  Customer Answer

  Date: 03/19/2024

  I am rejecting this response because: 

  The community manager's response showed a lack of understanding of the history of this late fee dispute. She mentioned waving fees in July, August, September, October, November and December. These fees are baseless because RealManage has received my payments around 7th each month in all the months she mentioned. The only fee from March 2023 is the one RealManage agreed to remove last year because of their internal system issue, not due to home owner's late payment. I have attached HOA statements in my original message and reattached again.

  I asked multiple times to speak to ******* over the phone to give her the explanations since early this year, and still have not heard from. She needs to answer the following questions:

  1. Is RealManage going to remove the March fee as agreed by RealManage in July 2023?

  2. Is RealManage going to remove all additional fees even when they have received my monthly payments on time?

  I offer to go to the management office and sit down with the manager or her peers to go through each line in the statement to explain and establish a common base.

  Customer Answer

  Date: 04/10/2024

  Hello,

  After waiting two and a half months for a direct communication with the community manager, I visited the management office, was able to explain and point out to the office the mistakes in the statement. As results, I received updated statement showing the error finally been corrected. I am satisfied with this outcome.

  Thanks,

  ****

• Initial Complaint

  Date:03/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was laid off last year & was working to pay down my HOA fees. I contacted Real Manage & let them know what was going on. They advised that that was fine & to keep them updated if anything changed. This month, I went to pay my HOA & was unaware that my account was sent to collections. No notification, nothing...no one can give any additional information. So, I contacted the collections agency & no one answers the phone. I have no idea what's going on but I need this resolved.

  

  Business Response

  Date: 03/12/2024

  The consulted, the board, and this account should not have been transferred to collections as the owner was making payments. We are recalling it today. The owner was contacted and notified of this action.

• Initial Complaint

  Date:02/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint of for RealManage local office in *************, **, RealManage bought United Property, Sep-01-2023 ********************* is the Manager, ***********************, Property Rep.Theyre located at *************************************************************************************Phone ******************* RealManage is a scam company who just purchased our previous management company, United Properties. They do not reply to phone calls, to emails and not even when going in-person to their offices do they come out to meet and greet customers. Our HOA Board of directors has fired them for pure and simple incompetence and for pilfering our HOA funds ILLEGALLY. We had 2 special assessments to pay in the amount of $1,084 payable in Sep-2023 and Dec-2023, which were both paid to our previous management company, then when RealManage took over, they placed the special assessment as a monthly charge and have unlawfully debited dozens of resident accounts the same $1,084 again and again.It has been 9 days since the problem was uncovered and in spite dozens of emails, dozens of phone calls from residents and from our BOD, they still have not refunded the misappropriated monies.

  

  Business Response

  Date: 02/27/2024

  Good morning
  
  
  The issue has been fully resolved to the satisfaction of the client.

  Customer Answer

  Date: 03/01/2024

  I am rejecting this response because:

  The business is once again untruthful. Their area manager ***************************, called me to inform that "the refunds were processed and payments returned to all residents." On Feb-26, 12:30 PM, their property **** ************************* called me to confirm payments have been completed and refunds processed. NOT TRUE. Through today, March-1-2024, payments have NOT BEEN RECEIVED. I called back *************************** who was supposed to return the call with method of payment and he never called back. Total incompetence, NO refunds processed yet. 

  

  Business Response

  Date: 03/01/2024

  Realmanage stopped servicing this community as of 02/29/24. His account was credited for the amount due since we were not able to issue a refund.   If he still wants a refund, he will need to request it from his new management company.  He was contact by the Property Manger (*********************) and my myself.
  

  Customer Answer

  Date: 03/01/2024

  I am rejecting this response because: bottom is, funds were incorrectly (if not unlawfully) withdrawn from dozens of resident accounts and for nearly a month, we've been demanding the refunds.  Realmanage sat on their hands and did NOTHING. Only after we filed the complaint at the BBB did I get a phone call returned, in piste of leaving many messages. We simply did not receive the funds refunded. They lied again, misrepresented the facts ince more since they told me funds were processed for refunds.

  My complaint stands!

  

  Business Response

  Date: 03/01/2024

  Effective 2/29/24, RealManage is no longer the management company for this Association. We have credited ************************ account for the amount that was due. However, since we are no longer associated with this Association, we cannot issue any refunds. If ******************** still desires a refund instead of the credit, he must contact the new management company. He needs to request the refund from his new management company. Both the division president and the community association manager for the former client community have already reached out to ******************** regarding this matter

  Customer Answer

  Date: 03/04/2024

  I am rejecting this response because:   RealManage fails to acknowledge that one of the main reasons - among many, they were fired from being our property manager is due to their TOTAL INCOMPETENCE, neglect in servicing customers, returning calls and emails and mostly, they couldn't refund monies they incorrectly withdrew from customer accounts WITHOUT THEIR AUTHORIZATION.

  I do not wish to get any further replies from RealManage and consider this matter CLOSED and unsatisfied.

• Initial Complaint

  Date:02/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Real Manage is our *** company. I've lived in this neighborhood for over a decade. There are 33 units. The management company has changed hands 3 times since I've lived here. It has been run by Real Manage over a year now. Since then I have emailed ********************* multiple times for real issues such as being locked out of the community due to a faulty gate or not provided gate code, my hoc statements have been wrong for over a year. The last 6 months they reflect none of the thousands of dollars I've paid online nor a outstanding balance. I've requested the *** insurance policy due to recent roof damage due a hail storm. I've requested expenditures and vendor forms and invoices all of which I'm *********** receive. My landscaping has been dead for years. I had a hole in my side brick for months. 9/10 times I don't even get a response. I emailed in May about the hail storms and got a response 2 months later and was told a report was pending and despite me asking for the report for months nothing. No responses. We pay $426 a month. Our homes are valued between $500-$1mil each. It's a luxury townhome community. I'm getting nowhere and my assessment funds pay for this businesses services. Multiple residents and I believe the company is partnering with the current board and stealing from the homeowners.

  

  Business Response

  Date: 02/20/2024

  We thank Ms. ******* for bringing her concerns to RealManage via the Better Business Bureau. Ms. ******* is a resident of *************** *********, a community association that has engaged RealManage as their managing agent. Upon review of the information, we have found that this owner is in a legal dispute with the *************** *********. For that reason, RealManage is unable to respond to this complaint directly. We are only authorized to communicate to Ms. ******* through the associations attorney. Ms. ******* is welcome to submit her concerns to the attorney directly. Thank you.
  
  

  Customer Answer

  Date: 02/20/2024

  I am rejecting this response because my legal issue does not prevent me from filing complaints with the BBB for their service. I have countless inquiries to their company one of which was made via email in April and they didn't respond for 2 months! I have not received an accurate monthly statement from them reflecting ANY of my payments monthly nor an outstanding balance and yet this company is saying I"m out of compliance but can't tell me what is owed or for what. They also have outstanding violations from may of 2023 that I've asked to be resolved since there was no issue or followup. They are essentially not providing the service they are supposed to as a management company. I've requested HOA documents from them that are covered under the ******** condo and common area act and have gotten nothing. So my filing against the hoa and board is not specific to their company but I am a consumer that funds this company and I am writing because of my great dissatisfaction with their services. 

  Customer Answer

  Date: 02/20/2024

  I have all sorts of documentation I can send that proves the lack of service, responsiveness and incompetence of this management company and it's important that other HOA boards and homeowners are made aware and avoid this company at all costs!

  

  Business Response

  Date: 02/21/2024

  Thank you for forwarding Ms. ******** rebuttal. Because of the pending litigation, RealManage, on behalf of *************** *********, is not able to respond to this complaint outside of methods through the associations attorney. While she can file a BBB complaint, we are prohibited from addressing the complaint directly. She will need to communicate through the Associations attorney. Thank you.
  

  Customer Answer

  Date: 02/22/2024

  I am rejecting this response because my grievance with them is beyond and not specific to any legal filing. They are using my filed complaint in an effort to avoid being investigated for service levels. Their current BBB score alone prior to this complaint should clearly show I am not alone in being highly dissatisfied enough to take the time to file this. Its appalling and they need to be reviewed audited and investigated. They have no business frankly being in business. 

• Initial Complaint

  Date:02/13/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Real Manage Association ******************************************************************** Tel ************** Email: ******************** for **************, ( attention **************** ) have also emailed.I have called and emailed multiple times since Dec 2023 first **************** and then spoke to **************** for the return of my refund $****** with the association for ************** address where used to reside **************, ** *****, and have not received the refund. I have been waiting for refund close to 3 months now.I have emailed and called numerous times and no one at Real Manage has resolved the issue of sending me back my refund for $ ****** ************** Common Grounds.

  

  Business Response

  Date: 02/15/2024

  We can not locate resident in our database to get this to the attention to the right person. We will need first and last name, and full address of customer to look further into this. 

  Customer Answer

  Date: 02/15/2024

  Gisselle

  Infante 

   

  *********************************************;

  ******, ** 33326

  Note awaiting refund from Association. Indicate when will provide funds.

  Customer Answer

  Date: 02/19/2024

  I am rejecting this response because:   

  *******************************

  *********************************************;

  ******, ** 33326

  Note awaiting refund from Association. Indicate when will provide funds.
  

  Customer Answer

  Date: 02/20/2024

  I sent the name and address request to Real Manage as they requested. Now awaiting for response if will send me my refund. Please assist. Thank you 

  

  Business Response

  Date: 02/20/2024

  We attempted to call the resident and left a message earlier. We also sent an email to the email provided as well asking what is the best way to reach her.

  Customer Answer

  Date: 02/20/2024

  Hi I received email noting name and position of person calling me today as ******************** from Real Manage. I called him back at cell phone listed. Was told would receive response in about two days. 

  Customer Answer

  Date: 02/27/2024

  Hi Better Business Bureau,

  I received the refund check. 

  Thank you for your assistance with this matter.

   

  Customer Answer

  Date: 02/29/2024

  I have reviewed the business response and accept this resolution. 

  Hi Better Business Bureau,

  I received the refund check. 

  Thank you for your assistance with this matter.

• Initial Complaint

  Date:02/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two weeks ago I emailed and physically mailed a request to the property manager in ***** and requested the January **** delinquency report for ************** ************ I have not received the report.

  

  Business Response

  Date: 02/14/2024

  Your request was received on 2/2 in the mail. We mailed the delinquency report to her yesterday 2/13. Thank you