Business Profile
Auto Financing
Mazda Financial ServicesThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Mazda Financial Services's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1/5 stars
Average of 44 Customer Reviews
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Review fromS. J.
Date: 09/24/2024
1 starS. J.
Date: 09/24/2024
"Mazda Financial is a Complete Disaster Avoid at All Costs!"Mazda Financial is an absolute NIGHTMARE. Their system is so dysfunctional, it feels like theyre setting you up for FAILURE. The payment system is beyond brokenits designed to make it as difficult as possible to pay on time, setting you up for repossession! Youre left with zero options when you run into issues, and the incompetence is mind-blowing.If that wasnt bad enough, they were hit with a CYBER ATTACK, meaning all of our personal information has been compromised! Yes, you heard that rightYOUR info is floating around out there, thanks to Mazda Financials complete inability to safeguard it. And despite this huge security breach, were STILL expected to make payments as if nothing happened?! ****************************** Non-existent. You cant reach anyone through email, and calling them is a joke. Theyll gladly take your money, but when it comes to actual support or accountability? They disappear.Bottom line: Mazda Financial is BAD BUSINESS. This is more than just incompetence; it's negligence. If you value your time, your money, and your security, avoid them at all costs! We deserve better than this trash company!Mazda Financial Services
Date: 09/25/2024
September 25, 2024 BBB Case: Review Contact Name: **** *. The **************** of Mazda Financial Services (MFS) is in receipt of the complaint filed against *** regarding their feedback for ***. *** thanks **** ******** for their feedback. Based on the information provided to the Better Business Bureau (BBB), we were unable to identify an account. If the feedback was not related to an MFS account, we kindly ask that they direct their feedback to the appropriate business. We realize this may not be the response they desired, but we hope our above reply has resolved this matter amicably.Please know that Mazda Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. The trade name Mazda Financial Services and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (Mazda) or its affiliates and are licensed to Toyota Motor Credit Corporation (TMCC). Retail installments are owned by ****. Mazda is solely responsible for its products and services and for promotional statements about them and is not affiliated with **** or its affiliates.Review fromchristina M
Date: 09/13/2024
1 starchristina M
Date: 09/13/2024
new customer. I dislike ******************************************* very much so far and im only on my second payment. The site will not let you it there is always an issue and it always take 20 to 30 trys. If i pay through my bank to avoid this it take 12 days for the payment to show up so even if i make it on time id be making it late so thats not an option,Mazda Financial Services
Date: 09/17/2024
September 17, 2024 BBB Case: Review Contact Name: *********************************** Account Number: ********** ******************** of Mazda Financial Services (***) is in receipt of the complaint filed against *** regarding their website access and payment concerns. *** thanks *********************************** for bringing their account to our attention. Our records reflect that on July 27, 2024, *********************************** entered into a retail installment sale contract for their 2024 Mazda CX-50 for 72 payments of $637.85, with the first payment due on September 10, 2024, and the remaining payments due on the 10th of each month. On August 5, 2024, *********************************** created an online profile on our website at www.mazdafinancial.com. The *** website is 100% customer-driven, and we have not identified any internal or technical errors that would have resulted in the delay of the payments referenced above on their account. *********************************** should kindly note that lack of access to our website or bill pay does not excuse their responsibility of making their timely payments, as stipulated in their signed contract. *********************************** may also consider using an alternative payment method, such as calling in to our customer experience center or paying by mail.As a measure of courtesy, to provide website assistance, our office attempted to reach ***********************************; however, we were not successful. Should they need website support, we invite them to contact *** at the number listed below. We realize this may not be the response they desired, but we hope our above reply has resolved this matter amicably.Please know that Mazda Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. The trade name Mazda Financial Services and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (Mazda) or its affiliates and are licensed to Toyota Motor Credit Corporation (TMCC). Retail installments are owned by TMCC. Mazda is solely responsible for its products and services and for promotional statements about them and is not affiliated with TMCC or its affiliates.Review fromAlan M
Date: 09/05/2024
1 starAlan M
Date: 09/05/2024
sketchy as they can get. not a real financial institution. do not agree to do business with them everMazda Financial Services
Date: 09/06/2024
September 6, 2024 BBB Case: Review Contact Name: ************************* ******************** of Mazda Financial Services (MFS) is in receipt of the complaint filed against MFS regarding their feedback for MFS. MFS thanks ************************* for their feedback. Based on the information provided to the Better Business Bureau (BBB), we were unable to identify an account. If the feedback was not related to an MFS account, we kindly ask that they direct their feedback to the appropriate business. We realize this may not be the response they desired, but we hope our above reply has resolved this matter amicably.Please know that Mazda Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. The trade name Mazda Financial Services and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (Mazda) or its affiliates and are licensed to Toyota Motor Credit Corporation (TMCC). Retail installments are owned by TMCC. Mazda is solely responsible for its products and services and for promotional statements about them and is not affiliated with TMCC or its affiliates.Review fromCollin K
Date: 08/21/2024
1 starCollin K
Date: 08/21/2024
Getting my title from them has been nothing short of a deranged *****-esque nightmare. I shall never borrow money for a car again.Mazda Financial Services
Date: 08/23/2024
August 23, 2024 Contact Name: ************************* Account Number: ********** ******************** of Mazda Financial Services (MFS) is in receipt of the review submitted by ***********************, regarding their dissatisfaction with Mazda Financial Services (MFS).It is always our goal to deliver best-in-class service. We understand and recognize that time is valuable. MFS records reflect an MFS supervisor spoke with our customer, ***********************, on August 21, 2024. During that conversation, our customer was provided with a ***** tracking number: ************, confirming the title, and all applicable documents were sent to the address of record in ********, **. Per *****, delivery has been confirmed as of August 22, 2024, at 11:44 am. Please know, we understand our customers rely on the companies they do business with to provide accurate information. MFS thanks our customer for their patience while we reviewed the account to resolve the issue for them.Please know that Mazda Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. The trade name Mazda Financial Services and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (Mazda) or its affiliates and are licensed to Toyota Motor Credit Corporation (TMCC). Retail installments are owned by TMCC. Mazda is solely responsible for its products and services and for promotional statements about them and is not affiliated with TMCC or its affiliates.Review fromYezette W
Date: 07/08/2024
1 starMy 2023 Toyota Camry was totaled in a collision (not at fault). My insurance carrier submitted payment to payoff my account with ********************** ********* Services on 5/31/24 and 6/20/24 but TFS has yet to apply the payment. The total loss department continues to tell me the processing department with Toyota has been delayed . In the interim, I have made two monthly payments on this car to protect my credit score. Representatives are rude and just tells me to continue to wait. Meanwhile, I am unable to purchase another vehicle since my refund from Toyota has not been processed. I would never use TFS again to finance a car. This has been a horrible experience and I am suffering trauma from the accident and the handling of my total loss claim.Review fromJohn K
Date: 06/27/2024
1 starJohn K
Date: 06/27/2024
What system doesnt allow you to make payments after youve been making payments with the dashboard for almost 2 years. If an account gets closed with Mazda Financial ex. My car was reported a total loss due to weather. They close your account on the dashboard not allowing you to review the linked bank account. It doesnt allow you to pull a payoff quote. You cant even make an express payment which is the whole reason we use the dang thing!! They sent a letter in the mail stating a debt of loss and the remaining balance to be paid. Mind you, the mail was sent on the 14 of June. I received it today 13 days after. Almost 2 weeks have gone by and Im only allowed 30 days before reported to the credit bureaus. But you are so good at sending emails about your stupid app updating but you cant send an email or reach out to your client about the next steps to take?! This is absolutely a joke of company and I recommend anyone who reads this to not do business with them. Scam artist at the finest. Be smart get a private loan from a lender not this places. Other than that spoke with ******. Great help but he even realized the flaws in the stupid system you have as Im calling them out. Great example you make me have to call in to make my scheduled arranged payments THE *** OF! So this whole time Ive been on recurring payments and now I cant set up anything unless having to go through 20 minute queues. Cant even post a payment the day before a weekend if scheduled payment was on a Saturday. Absolutely ridiculous and I hope Mazda financial services crashes and *****.Mazda Financial Services
Date: 06/28/2024
June 28, 2024 BBB Case Number: Review Contact Name: ********************* Account Number: *******Z084 ******************** of Mazda Financial Services (MFS) is in receipt of the complaint filed against MFS regarding the payment of our customers deficiency balance.We appreciate our customer taking the time to provide their experience. Feedback like this helps us to continue to improve. Our customer has spoken with a MFS team member and made arrangements to complete their final payments.We realize this may not be the response our customer desired, but we hope our above reply has resolved this matter amicably.Please know that Mazda Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to respond to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. The trade name Mazda Financial Services and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (Mazda) or its affiliates and are licensed to Toyota Motor Credit Corporation (TMCC). Retail installments are owned by TMCC. Mazda is solely responsible for its products and services and for promotional statements about them and is not affiliated with TMCC or its affiliates.Review fromLuca P
Date: 06/13/2024
1 starLuca P
Date: 06/13/2024
My wife ****** had the worst experience ever.As husband Im the co-signer and Mazda damaged our credit score in the most bizarre way: first the automatic payment was cancelled (of course they dont know how it could have happened) and when our credit score was damaged they didnt try to help or fix this.We are still in trouble while returning the car.The customer service is so bad that is almost criminal in its lack of knowledge and incapacity to help.For the sake of yourself stay away from this company.Mazda Financial Services
Date: 06/18/2024
June 18, 2024 BBB Review ID: ******* *************************** Account # ********** This is in response to the review filed against Mazda Financial Services (MFS) by *************************** regarding servicing issues and negative information reflecting on his credit profile with MFS. First and foremost, MFS would like to thank ********************** for bringing his concerns to our attention. After review of *************** account, our records show that ********************** entered into a lease agreement with Mazda Financial Services on May 19, 2021. On July 19, 2021, automatic recurring monthly payments were setup on the website to begin with the following payment due and to end on May 19, 2023. After the June 19, 2023, payment went unpaid, several attempts were made to reach ********************** by phone regarding the past due amount and the July 3, 2023, billing statement sent also reflected a past due amount for the June 2023 payment. As a result, Mr. ********** account was reported as 30 days past due to the *************************** (CRAs) on July 31, 2023.Unfortunately, MFS is unable to remove the late payment currently reporting on *************** account as we are required to report accurate information to the CRAs.Please know MFS strives for excellence in customer satisfaction and we appreciate *************************** for bringing this matter to our attention. If ********************** should have any further questions, he may contact MFS at **************, Monday through Friday. We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.Review fromAnn S
Date: 05/28/2024
1 starAnn S
Date: 05/28/2024
Worst financial service - ever. I've tried repeatedly to load my bank account info into their web site for auto pay. It's been a year and I still can't get the website to take my info. So I resorted to having my bank due bill pay. They cut a check 10 days before the due date, but it never gets posted to my account on time. There is tracking so I can see when the check hits ************* I'm not sure what the problem is, but it takes forever for them to process the check. My current check has been sitting there since 5/20 with out being processed, and is now 4 days past due. The dealership refused to help us with this. The people on the the phones at the financial site are rude and unhelpful. I'm seriously considering taking money out of my account to pay off the car and be done with them. This is the worst loan experience I've ever had. I will not deal with Mazda again.Mazda Financial Services
Date: 05/30/2024
May 30, 2024 Contact Name: ***************** ******************** of Mazda Financial Services (***) is in receipt of the review file by ***************** regarding their dissatisfaction and concerns associated with ***.We have reviewed the information provided and require additional information to resolve their concern and/or locate the *** account. For us to assist quickly, please provide us with the information required below: The account number, social security number, or last 8 characters of the vehicle identification number (VIN).Please know that Mazda Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. The trade name Mazda Financial Services and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (Mazda) or its affiliates and are licensed to Toyota Motor Credit Corporation (TMCC). Retail installments are owned by TMCC. Mazda is solely responsible for its products and services and for promotional statements about them and is not affiliated with TMCC or its affiliates.Review fromJen S
Date: 05/08/2024
1 starJen S
Date: 05/08/2024
I've never had a worse customer service experience for a large purchase. 1- You cannot get a customer service associate on the line at ********************** with the current prompts, period. I had to call Mazda Customer Experience to patch me in after days of trying to get someone on the phone to confirm the status of my Mazda purchase. 2- The prompts are terrible and don't even provide basic information about your vehicle after you confirm identity. 3- The paperwork that Mazda Financial Services sent to complete my purchase has two addresses listed for sending paperwork back to and doesn't specify which to overnight a check to, so imagine the confusion when you can't even get someone on the phone to confirm. 5- The worst part? After one Mazda Customer Experience agent had to perform magic to patch me into a Mazda Financial Services agent, she acted completely taken aback and rude when he tried to explain why he was helping me. She spoke over me the entire conversation, only gave me information or help when I pressed her for it, or repeated why I was frustrated. As it turns out they were missing a page from the package that my loan officer sent over to purchase the vehicle, and were going to send me a LETTER to tell me this. In the world of Chat, Email, Docusign, and phones, they were going to send A LETTER that takes 3-10 business days to arrive, when my maturation date is approaching and this was a purchase I kicked off two weeks ago. I was given an email address which I was told would be a proper place to send the missing paper and told that no one could confirm receipt. Awful, awful, awful experience. Honestly, get it together. This is time and money for people and don't act surprised when people want to SPEAK WITH A PERSON or get a simple confirmation or status update about a vehicle purchase.Mazda Financial Services
Date: 05/10/2024
May 10, 2024 Contact Name: *********** ******************** of Mazda Financial Services (MFS) is in receipt of the review filed against MFS regarding concerns from ***********.The privacy of our customers is vital. After reviewing our records, we are unable to determine if *********** is listed as an authorized party on any MFS account. To best assist, we ask that our account holder contact us at the telephone number provided below to provide full authorization to discuss the account with ***********, or they may contact us directly to discuss the above referenced concern.Please know that Mazda Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. The trade name Mazda Financial Services and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (Mazda) or its affiliates and are licensed to Toyota Motor Credit Corporation (TMCC). Retail installments are owned by TMCC. Mazda is solely responsible for its products and services and for promotional statements about them and is not affiliated with TMCC or its affiliates.Review fromRandy S
Date: 04/17/2024
1 starRandy S
Date: 04/17/2024
I was with Mazda for 5 years. 2 new Mazda 6 vehicles. They really went down hill with communications. They called me and hung up daily. The women are spiteful and would add fees and whenever id get a male on the phone..... theyd drop the fees desculate everything and help. The women have the repo men they sleep with on speed dail and will call them in a heart beat even after you say youre so done you just want to willingly hand over the key. Had to make another review they literally deleted my last one and everyones because im spilling beans.Mazda Financial Services
Date: 04/19/2024
April 19, 2024 Contact Name: *********************** Account Number: ********** ******************** of Mazda Financial Services (MFS) is in receipt of the follow up review filed against MFS regarding against MFS regarding ************************* dissatisfaction with their account handling.*********************** submitted a review to the Better Business Bureau (BBB) originally on April 4, 2024. MFS responded to *********************** as of April 9, 2024. Our position remains the same, as it is important for our customer to know that MFS utilizes an automated dialer; therefore, if no vocal response is received from the customer when the line is answered, the call will disconnect. Our records reflect that our customer was given the opportunity to bring the referenced account current multiple times as MFS sent 5 Right to Cure Default notices on August 11, 2022, October 11, 2022, December 22, 2022, May 8, 2023, and finally on July 10, 2023. MFS also generated monthly billing statements for our customer each month for the entire term of their contract. Regarding their complaints related to team members, MFS reviewed our interactions with our customer, and we were unable to locate any instances of unprofessional behavior on the part of MFS Team Members. The vehicle was later reviewed for repossession as the account was 85 days past due. Our review process and submission to repossession are standardized and automated. Contrary to ************************* assertions, MFS did not take any additional steps to complete the repossession process. Additionally, MFS appropriately provided the required information on March 21, 2024, for *********************** to regain possession of the vehicle if he wished to do so. There are no errors on behalf of MFS, and we have confirmed all information and call handling was accurate and appropriate. Please know that Mazda Financial Services strives for excellence in customer satisfaction. If you have any additional questions regarding the status of your MFS account, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. The trade name Mazda Financial Services and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (Mazda) or its affiliates and are licensed to Toyota Motor Credit Corporation (****). Retail installments are owned by ****. Mazda is solely responsible for its products and services and for promotional statements about them and is not affiliated with **** or its affiliates.
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